Best Value Auto Sales

476 Cambridge St, Suite 101
Fredericksburg, VA 22405

Sales: (540) 779-1629

Today 10:00am - 6:00pm
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Jun 22, 2017
Total loss vehicle. Drove 2 hours to see it and was uninformed it said "total loss " on carfax
0 of 1 people found this review helpful.
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Mar 27, 2017
Florida_806
Yes the dealers response was great. They responded to my inquiry.
2 of 2 people found this review helpful.
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Aug 26, 2016
Very disappointed. I do not recommend this dealership. Initially, the dealer contacted me quickly & was polite. We exchanged emails regarding the car and discussed pricing. I let him know I would be at the dealership the upcoming Saturday & that I would make sure the car was still available before I made a long drive to see it. He reminded me of their Saturday hours. Before I left home, I called and confirmed the dealership was open. I then drove 1.5 hours only to find the dealership empty, even though it was during regular business hours & the sign said OPEN. I called the listed phone number & the call was immediately answered. I explained I was sitting in their lot, looking at the car I had made arrangements to test drive, but the dealership was locked and no one appeared to be onsite. I was told the Saturday salesperson had to make a quick run to their 2nd lot but would return. If I would wait "a few minutes", they would contact the Saturday salesperson & then call me with an expected time he would return to the dealership so I would still be able to do a test drive. No apology was given to me for the inconvenience nor any explanation as to why the salesperson didn't call me to let me know he had to step out for awhile. I agreed to wait for the return call in the hopes we could still test the car as I was prepared to buy it. After waiting only a couple of minutes, 2 men pulled in and approached our vehicle asking what we needed. I asked if they worked for the dealership & was told Yes. I told them the situation & that I was waiting for the return call. He said the dealership was closed. I told him again about my prior conversation with someone from the dealership and that person had asked me to give him a few minutes to reach the salesperson, so I was giving him a few minutes to get back to me. He abruptly asked if anyone even knew I was there. I repeated again what I had just told him about waiting for a return call. He said the salesperson would not be back as he had something going on, "like maybe a death in the family or something", and I should call them on Tuesday since they are closed every Monday. I asked if he could let me start the car I came to see since we had driven almost 2 hours. He said he couldn't because he wasn't in Sales and I would have to just come back on Tuesday. Again, no apology, no explanation, no warm, fuzzy customer service at all. I thanked him for his time and we left. I never received that promised return call so it's good I didn't plan to wait all day for it. Not only did I not hear back from the dealership on that Saturday, to date, I have heard nothing further from anyone at the dealership. If the salesperson did have a death in the family, then certainly I can understand why the Open sign was still on and why he forgot to call clients. That's a very sad situation. However, given the way I wasn't told that by the first person I spoke with, I seriously doubt that was true. In any case, the person who promised me a return call and the gentlemen who appeared on the lot that day provided terrible customer service in every way! Cargurus no longer has the vehicle I went to test drive listed, so I'm sure they sold it to someone else even after negotiating a deal with me. What could change my opinion about this dealership would have been a simple email letting me know that the dealership had to close due to an emergency, a general apology for any inconvenience, & an inquiry as to if I was still interested in visiting the dealership. That little bit of courtesy would have totally changed my opinion. Since that didn't happen, they lost a customer. I will not recommend them nor even look at their inventory, now or in the future.
10 of 13 people found this review helpful.
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Jul 23, 2016
prompt response !!!
4 of 4 people found this review helpful.
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Jun 12, 2016
Ran out of time but communication was great.
2 of 3 people found this review helpful.
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May 3, 2016
Professional and very helpful.
2 of 3 people found this review helpful.
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Feb 10, 2016
cbeau46
Medhi was great to work with. He kept me well informed of the proses. It was a no hassle deal.
2 of 3 people found this review helpful.
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