Bertera Chevrolet

GM Certified Internet Dealer

1187 Thorndike St
Palmer, MA 01069

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Sales: (413) 314-2709

Service: (413) 284-4144

Today 8:30 AM - 5:00 PM (Closed Now)
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https://static.cargurus.com/images/forsale/2018/10/11/15/19/2015_chevrolet_traverse-pic-7538349072391782069-152x114.jpeg

2015 Chevrolet Traverse 1LT AWD Used Cars in Palmer, MA 01069

Great Deal
$2,670 BELOW
CarGurus IMV of $18,547

Price: $15,877

Mileage: 62,278

Location: Palmer, MA 01069

Average time on market: 34 days Certified Pre-Owned: No Transmission: Automatic Color: Tungsten Metallic Description: Used 2015 Chevrolet Traverse 1LT AWD for sale - $15,877, 62,278 miles with Bluetooth, Backup Camera, Remote Start, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/07/11/18/27/2016_ford_fusion-pic-3705403725686724757-152x114.jpeg

2016 Ford Fusion SE Used Cars in Palmer, MA 01069

Good Deal
$1,932 BELOW
CarGurus IMV of $14,809

Price: $12,877

Mileage: 44,417

Location: Palmer, MA 01069

Average time on market: 41 days Certified Pre-Owned: No Transmission: Automatic Color: Brown Description: Used 2016 Ford Fusion SE for sale - $12,877, 44,417 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Aluminum Wheels, Navigation System
https://static.cargurus.com/images/forsale/2019/06/13/17/55/2017_chevrolet_equinox-pic-7929330763332023345-152x114.jpeg

2017 Chevrolet Equinox Premier AWD Used Cars in Palmer, MA 01069

Good Deal
$2,212 BELOW
CarGurus IMV of $20,089

Price: $17,877

Mileage: 40,940

Location: Palmer, MA 01069

Average time on market: 44 days Certified Pre-Owned: No Transmission: Automatic Color: Mosaic Black Metallic Description: Used 2017 Chevrolet Equinox Premier AWD for sale - $17,877, 40,940 miles with Leather Seats, Navigation System, Alloy Wheels, Bluetooth, Backup Camera, Remote Start, Convenience Package
https://static.cargurus.com/images/forsale/2019/10/15/18/12/2019_ram_1500-pic-7787576883234293759-152x114.jpeg

2019 Ram 1500 Classic Express Quad Cab 4WD Used Cars in Palmer, MA 01069

Good Deal
$3,512 BELOW
CarGurus IMV of $28,389

Price: $24,877

Mileage: 8,086

Location: Palmer, MA 01069

Average time on market: 56 days Certified Pre-Owned: No Transmission: Automatic Color: Brilliant Black Crystal Pearlcoat Description: Used 2019 Ram 1500 Classic Express Quad Cab 4WD for sale - $24,877, 8,086 miles with Backup Camera, Alloy Wheels, Quick Order Package
https://static.cargurus.com/images/forsale/2019/09/10/17/29/2015_jeep_compass-pic-3607614499786158179-152x114.jpeg

2015 Jeep Compass Sport 4WD Used Cars in Palmer, MA 01069

Good Deal
$1,540 BELOW
CarGurus IMV of $11,417

Price: $9,877

Mileage: 85,704

Location: Palmer, MA 01069

Average time on market: 25 days Certified Pre-Owned: No Transmission: Automatic Color: Black Description: Used 2015 Jeep Compass Sport 4WD for sale - $9,877, 85,704 miles with Backup Camera, Aluminum Wheels
https://static.cargurus.com/images/forsale/2019/10/14/18/23/2016_chevrolet_colorado-pic-7213143756292076731-152x114.jpeg

2016 Chevrolet Colorado Z71 Crew Cab 4WD Used Cars in Palmer, MA 01069

Good Deal
$2,073 BELOW
CarGurus IMV of $27,950

Price: $25,877

Mileage: 34,835

Location: Palmer, MA 01069

Average time on market: 37 days Certified Pre-Owned: No Transmission: Automatic Color: Cyber Gray Metallic Description: Used 2016 Chevrolet Colorado Z71 Crew Cab 4WD for sale - $25,877, 34,835 miles with Bluetooth, Backup Camera, Remote Start, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/08/21/18/34/2016_chevrolet_silverado_1500-pic-2868751300147440091-152x114.jpeg

2016 Chevrolet Silverado 1500 Used Cars in Palmer, MA 01069

Good Deal
$3,696 BELOW
CarGurus IMV of $25,573

Price: $21,877

Mileage: 17,522

Location: Palmer, MA 01069

Average time on market: 34 days Certified Pre-Owned: No Transmission: Automatic Color: Summit White Description: Used 2016 Chevrolet Silverado 1500 for sale - $21,877, 17,522 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2019/09/10/17/29/2016_chevrolet_cruze-pic-3123067742419876749-152x114.jpeg

2016 Chevrolet Cruze Premier Sedan FWD Used Cars in Palmer, MA 01069

Good Deal
$1,484 BELOW
CarGurus IMV of $14,961

Price: $13,477

Mileage: 43,446

Location: Palmer, MA 01069

Average time on market: 32 days Certified Pre-Owned: No Transmission: Automatic Color: Kinetic Blue Metallic Description: Used 2016 Chevrolet Cruze Premier Sedan FWD for sale - $13,477, 43,446 miles with Leather Seats, Navigation System, RS Package, Bluetooth, Backup Camera, Aluminum Wheels, Remote Start
https://static.cargurus.com/images/forsale/2019/10/03/18/49/2017_chevrolet_equinox-pic-1697331234042113011-152x114.jpeg

2017 Chevrolet Equinox LT AWD Used Cars in Palmer, MA 01069

Good Deal
$1,587 BELOW
CarGurus IMV of $18,464

Price: $16,877

Mileage: 39,934

Location: Palmer, MA 01069

Average time on market: 38 days Certified Pre-Owned: No Transmission: Automatic Color: Siren Red Tintcoat Description: Used 2017 Chevrolet Equinox LT AWD for sale - $16,877, 39,934 miles with Sunroof/Moonroof, Driver Confidence Package, Navigation System, Alloy Wheels, Bluetooth, Backup Camera, Convenience Package
https://static.cargurus.com/images/forsale/2019/10/11/18/28/2017_ford_fusion-pic-5647595235193879183-152x114.jpeg

2017 Ford Fusion SE Used Cars in Palmer, MA 01069

Good Deal
$1,446 BELOW
CarGurus IMV of $14,323

Price: $12,877

Mileage: 60,364

Location: Palmer, MA 01069

Average time on market: 35 days Certified Pre-Owned: No Transmission: Automatic Color: Gold Description: Used 2017 Ford Fusion SE for sale - $12,877, 60,364 miles with Bluetooth, Backup Camera, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/10/03/02/35/2016_chevrolet_equinox-pic-3927339383328973562-152x114.jpeg

2016 Chevrolet Equinox LT AWD Used Cars in Palmer, MA 01069

Good Deal
$1,313 BELOW
CarGurus IMV of $17,190

Price: $15,877

Mileage: 40,369

Location: Palmer, MA 01069

Average time on market: 39 days Certified Pre-Owned: No Transmission: Automatic Color: Patriot Blue Metallic Description: Used 2016 Chevrolet Equinox LT AWD for sale - $15,877, 40,369 miles with Bluetooth, Backup Camera, Aluminum Wheels, Navigation System, Convenience Package
https://static.cargurus.com/images/forsale/2019/09/05/02/35/2016_chevrolet_malibu-pic-1759071985623240721-152x114.jpeg

2016 Chevrolet Malibu 1LT FWD Used Cars in Palmer, MA 01069

Good Deal
$1,200 BELOW
CarGurus IMV of $14,677

Price: $13,477

Mileage: 41,504

Location: Palmer, MA 01069

Average time on market: 31 days Certified Pre-Owned: No Transmission: Automatic Color: Blue Velvet Metallic Description: Used 2016 Chevrolet Malibu 1LT FWD for sale - $13,477, 41,504 miles with Bluetooth, Backup Camera, Aluminum Wheels, Navigation System, Technology Package
https://static.cargurus.com/images/forsale/2019/07/12/18/29/2017_volvo_xc90-pic-612100135312971575-152x114.jpeg

2017 Volvo XC90 T6 Inscription AWD Used Cars in Palmer, MA 01069

Good Deal
$2,233 BELOW
CarGurus IMV of $38,110

Price: $35,877

Mileage: 58,631

Location: Palmer, MA 01069

Average time on market: 36 days Certified Pre-Owned: No Transmission: Automatic Color: Black Description: Used 2017 Volvo XC90 T6 Inscription AWD for sale - $35,877, 58,631 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels, Bluetooth, Backup Camera, Remote Start
https://static.cargurus.com/images/forsale/2019/09/21/23/45/2016_audi_a6-pic-1704337863301688263-152x114.jpeg

2016 Audi A6 3.0T quattro Prestige Sedan AWD Used Cars in Palmer, MA 01069

Good Deal
$1,969 BELOW
CarGurus IMV of $24,846

Price: $22,877

Mileage: 73,394

Location: Palmer, MA 01069

Average time on market: 37 days Certified Pre-Owned: No Transmission: Automatic Color: Black Description: Used 2016 Audi A6 3.0T quattro Prestige Sedan AWD for sale - $22,877, 73,394 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Bluetooth, Backup Camera, Aluminum Wheels, Heat Package, Climate Package
https://static.cargurus.com/images/forsale/2019/08/09/18/29/2016_jeep_compass-pic-3921508686130139184-152x114.jpeg

2016 Jeep Compass Latitude 4WD Used Cars in Palmer, MA 01069

Good Deal
$1,093 BELOW
CarGurus IMV of $13,970

Price: $12,877

Mileage: 64,097

Location: Palmer, MA 01069

Average time on market: 40 days Certified Pre-Owned: No Transmission: Automatic Color: Black Clearcoat Description: Used 2016 Jeep Compass Latitude 4WD for sale - $12,877, 64,097 miles with Bluetooth, Leather Seats, Aluminum Wheels, Remote Start, Quick Order Package
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All reviewers have been verified to have contacted this dealer – Learn More
Sep 14, 2019
Talked to Jessica, we went over the price, dealer fee, taxes and motor vehicle fees. Second phone call she said there was a lot of showings on the truck and that if I wanted it, she'd put me down for a 3pm time slot. Was shown the truck and went to do the paperwork and was told there was a misprint and that there would be an additional $2,000 and do I mind!!! I wasted 3 hours out of my day. They are professional scammers.
Response from current dealership:
Thanks for taking your time to submit your review. Call us if you would like to discuss the purchase further. We have the best prices in New England and our prices are fully disclosed on our website. We also have a huge selection and every vehicle is on the internet for people to view.
Sep 14, 2019
Cookie11768
Answered all questions quickly. Followed up on my emails.
Sep 13, 2019
Very unorganized! Waited for an hour to view a car I was interested in!
Aug 20, 2019
GuruSTN1S
the price for the 2016 GMC Canyon was $23,877 but the fees, dealer prep, title and paper work, cost $2,773. I ended up paying $26,650 for a car advertised for $23,877. 11.5% increase in the price seems high in my opinion. Read the fine print before visiting this dealer!
Response from current dealership:
Thank you for your time and submitting your feedback. All of our prices online do not include tax title and registration fees to get the vehicle on the road, which is listed directly under the price of the vehicle. Thank you
Aug 4, 2019
Nice ❤
0 people found this review helpful.
Response from current dealership:
Hi Cindy, thank you for taking the time to leave a review for us at Bertera Chevrolet.  Have a great day!
Jul 29, 2019
Smaripuri10
I just want to start by saying that my salesman Jason was a great guy. This review is not a reflection on him, but more my experience with the dealership overall. I own 5 vehicles and buy/sell/trade one of them every 6-12 months. Ive purchased vehicles all the way from Jeeps to Porsches. In all my transactions, I’ve never had an experience as disappointing and just plain deceitful as I did with Bertera Chevrolet. Bertera had a Jeep Grand Cherokee that I was interested in as an additional vehicle for an au Pair that I have living with us. I saw the car on both cars.com and CarGurus listed for $19,800, drive 2 hrs to the dealership and drive the car for them to tell me $19800 was the wholesale price and I had to pay almost $22k for it. Never seen this sort of tactic before. Was utterly disappointed.
4 people found this review helpful.
Jun 27, 2019
Contacted dealership via email to ask what insensitives/rebates they included in the price they show since there is no itemized price on their website. The truck I ask about has been on the lot over 280 days and obviously it has been used on test-drives so I ask about the current mileage. They refused to answer any questions and only pushed to come and see in person and also refused to give me a quote. I live 2 hours away so I just wanted information before I make the trip. I thought it was a reasonable request to ask for price transparency. I tried multiple times with 2 different people.
6 people found this review helpful.
May 27, 2019
After reaching out initially they haven’t gotten back to us
2 people found this review helpful.
May 5, 2019
They were very nice. Throughly went through the truck with us, showing us a lot of things to look for on an older truck. They even compared their price to like vehicles currently on the market for price. Good people, felt confident shopping from them.
Apr 29, 2019
Jbrown132
Was going to look at a car at this dealership until I read the small print about their adding $2500 onto the price for just about anything. To many dealers out there to do business with that do not use these types of sales tactics. I bought a car at another dealership.
10 people found this review helpful.
Apr 11, 2019
izzys22boys
worst experience ever they said i couldn't get a loan for a truck but could for SUV ran my credit after i told them i wasn't going to buy a car then to get my deposit i called and left massages with sales person with Financial Manager and sale Manager and didn't get a call back from neither so Please Think before going there VERY POOR CUSTOMER SERVICE !!!!!!!!!!
10 people found this review helpful.
Mar 31, 2019
William Murray
They were very helpful and answered my questions
Mar 27, 2019
GuruLDW5S
Justin was great to work with, but the Murano sold itself. What a great car!
Mar 23, 2019
GuruDJ5DB
A lot of contact by this dealer but I never got the additional information about the car I was interested in.
2 people found this review helpful.
Mar 20, 2019
GuruCSS4H
When I arrived here, the car that I’ve been in contact with them car sold. I drove over an hour to come here and they failed to notify me. Then I test drive this car & they couldn’t provide me with what was fixed prior to an accident. They tried pushing me to buy a car saying that if I don’t make a decision in 3 hours that I wouldn’t have much luck finding the car I want. It was just not a good experience. Poor communication here.
10 people found this review helpful.
Mar 16, 2019
eurotrashN54
Very helpful, Jason was great.
1 people found this review helpful.
Feb 9, 2019
Helpful and curious
Feb 6, 2019
I can’t really say too much about this dealership. I didn’t get back to them and it took a couple days for someone to contact me.
1 people found this review helpful.
Feb 3, 2019
Despite a very busy Saturday the sales staff were attentive & professional. I’m pleased to say we were able to work out a deal with a very nice car found on CarGurus.
Feb 1, 2019
Have dealt favorably with this dealer in the past.
Jan 24, 2019
Sheila Navedo
Great service and nice cars.
Jan 22, 2019
Very helpful and informative!! They went above and beyond to lead me in the right direction.
1 people found this review helpful.
Jan 18, 2019
GuruDT92C
Vehicle had damage that wasn’t pictured or stated in description. Dealer did, however, agree to fix any imperfections.
1 people found this review helpful.
Jan 9, 2019
The response from the dearship was very quick. Zach the salesperson was professional and quick to answer my questions. Zach made the car buying process very easy and smooth .
Jan 8, 2019
Word to the wise here people... if you ever get hit with an additional $2500 fee on top of sale price after negotiating with bertera WALK AWAY!!! Do not pay that. Its a fee they charge on all cars that are "old age units" aka WE CANT SELL THE CAR SO WE'RE CHARGING YOU FOR IT. Now I get that the dealership has overhead and needs to recoup costs but find another way, shafting your customers with a fee like this is absolutely absurd and of the 10+ dealerships I talked to bertera is the only one that does that. Read the fine print under every used car on their website and you'll see what im talking about. Walked right out of the showroom and drove to another dealership who gave me an incredible year end deal on the same car but 1,000,000x nicer and with no absurd hidden fees, just straight sale price, sales tax and doc fee, the way it should be.
9 people found this review helpful.
Nov 29, 2018
Probably a good car but some kind of weird bait and switch seemingly going on with an "up to 2150 additional fee" that was undetermined and could not be nailed down before I saw the car?!?!
5 people found this review helpful.
Oct 29, 2018
Very good follow up.
Oct 19, 2018
It was all a lie from the very beginning. I was set up with a new salesman - Mike, he’s a liar and a manipulator. I expect some form of deceit from a dealership, but this level is absolutely disgusting. On arrival I told him I did not want to test drive the car until I was sure the tires and rims could be fixed. Every single rim has huge scratches, and one even had a huge dent. He assured me that it would be fixed as the manager already knew about it. After my test drive I asked about service and he claimed he couldn’t put the car through service until I was sure I wanted the car and did paperwork. This is not industry standard. A few days go by and I revisit the situation,and I was ready to buy. Drove the 100 miles AGAIN for the 3rd time only to find out that the salesman lied. He told me that the rims could be fixed, but alleges he forgot to tell us that it would cost us an additional few thousand plus the online price that was already $1,600 over NADA and KBB. DO NOT GO HERE.
6 people found this review helpful.
Sep 15, 2018
Jcmk
Very friendly and helpful communication was great although I did not purchase from them it was not from a lack of effort
Aug 10, 2018
Bertera would not honor their own advertised price even though I agreed to no financing and no trade in.
9 people found this review helpful.
Jul 8, 2018
John D'Angelo
I never made it to the dealer but just the phone calls and emails gave me the rushed feeling . I know that’s how they earn there money. Want that truck but won’t deal with them
4 people found this review helpful.
Jul 1, 2018
GuruTBY9C
Found elseware, but they were very helpful, always stayed in touch along the way, I will consider on my next vehicle in 4-6 mo for my wife
1 people found this review helpful.
Jun 20, 2018
Was helped right away. Sat down was there a hour and half. The girl got up about 4 times 2 of them times the manager came back with her ask were I need to be. I made a offer was told he could get me close to what I wanted to spend made me a. Some what of a offer on my trade but never put down any kind of numbers on paper not one number didn't seem like they really wanted to sell the truck. And wanted me to pay full price.
2 people found this review helpful.
Apr 7, 2018
vanessaolaechea
I did not buy the car here, but they contacted me quickly via email.
0 people found this review helpful.
Dec 27, 2017
Buyer beware, Read all of the ad before you buy from this place. They charge over 2000 dollars to fix any problems with used vehicles. Not honest at all, I walked out total waste of time.
13 people found this review helpful.
Dec 18, 2017
Car was listed with 49k. Upon arrival we were unable to test drive after driving long distance to get there it was up on a lift. When going over warranty info the salesman said it had 83k miles. Bait and switch.
12 people found this review helpful.
Nov 26, 2017
They had a nice vehicle which was what I was looking for and the price was within the range I wanted to spend. However, after reading the fine print which basically said that all buying transactions and payments must occur on line to get the pricing shown. Any trades, bank financing or in dealership transactions would have a cost of an additional 2150.00 added to the vehicle. No way could I commit to buying a car site unseen and without a test drive.
17 people found this review helpful.
Nov 14, 2017
I made an appointment before I went to Palmer. I met my sales person after some confusion. OK, that happens. He started by taking copious information from me. Then we went out to see my car. He took my keys to check my odometer. We went back in. Then he disappeared...and a little later so did my car. It was over an hour from the time I arrived before I even got to see the car I came to see. We went for the usual test drive and then we started the negotiation. Next came what I should have expected. As other reviewers have said, negotiations on the car start at $2000 higher than the price on CarGurus. The explanation is that the CarGurus price is the Wholesale price. Things went downhill from there as he then low-balled my trade in by $2000. Terrible experience.
20 people found this review helpful.
Nov 7, 2017
They are the worst I called and made an appointment to come and purchase the vehicle a few days before I went there while driving there in the morning I received a text that they’re looking forward to see me I was over 100 miles away your hormones two hours no one told me to download refundable deposit which I would and on arrival they told me the people I wanted is sold then the manager was very rude behaving like he didn’t care
11 people found this review helpful.
Read 36 old reviews
Oct 6, 2017
Nice sales people. Jason did an awesome test drive with me.
3 people found this review helpful.
Response from current dealership:
Thank you for the 5-star rating, Jim!
Aug 16, 2017
They contacted me three times but in the end they were too far away, and the vehicle had too many miles on it.
0 people found this review helpful.
Response from current dealership:
Thanks for the great review, Johnathan! We know the drive can be cumbersome and understand completely. We hope you find a vehicle soon and if you ever need any assistance at all we'd be more than happy to help you out. Thanks again for the kind review and have a great day!
Jul 19, 2017
I have never had a dealer raise the price of a vehicle after you tell them the price you see on their web page is what brought you to the dealership... the price went up over $2000..... I was told it is ok to do that because we have a "disclaimer " listed!!!! Really !!!! That is what I call shady at best..... Jacob did do a good job presenting the truck .... that is the 1 star... I did not nor would ever do business with this type of dealership..... remember read the disclaimer before you head to this place
20 people found this review helpful.
Response from current dealership:
We're very sorry you feel this way Lt. We have our doc and process fees displayed on every single vehicle in our inventory as well as on our 'About Doc Fees' page. Thank you for taking the time to submit your review and have a great day!
Jul 6, 2017
They responded quickly, kept me informed about other vehicles, and willing to look to get the right vehicle
0 people found this review helpful.
Response from current dealership:
Thanks for the review, Donna! If there is ever anything else we can do to make the car buying process easier for you please do not hesitate to let us know. Thanks again and have a great day!
Jul 1, 2017
PieceOfChum
Excellent experience low pressure environment.
Response from current dealership:
Hey PieceOfChum,
Thanks for the review! If you ever need any assistance at all please do not hesitate to contact us. Thanks again for the review and enjoy the new ride!
Jun 15, 2017
Gab_R
Worst place ever! This place has a zero after sale customer service! Once you go out of the door they forget about you! I bought a 2016 SUV from them and only one week later I discovered that there is a huge water leak from the trunk going inside the car and making a very bad smell. I took pictures and send them to Zack and Nick and I called many times. Zack replied to my emails and my calls but he said he cannot do anything I need to speak with Nick. Nick never replied to my emails and calls. My wife and I, left him more than 3 voice mails and he didn't bother him self to call back. In addition the car need brakes after 1 week only from driving it... This dealership has a trash used cars and I don't recommend anyone to buy any used car from them. Terrible customer service and satisfaction. I'm gonna do my best to return the car and get my money back since i bought it only 1 week ago. Worst car, worst deal and worst dealership! Stay Away!!!!!!!!!!!
24 people found this review helpful.
Response from current dealership:
Good Afternoon Gab_R,
I wanted to take a moment to thank you for this awesome review! Your feedback is extremely important to us. If you can ever think of new ways we can improve please do not hesitate to send them our way. Thanks again and have a great day!
Jun 6, 2017
Great experience even though its not one of my favorite things to do. "Dealing with dealers" Good friendly salesman that followed up with questions I had about the car. Not too happy with the "Doc, Storage fee" that is required.Must be another Taxacussets method grabbing more $$. Overall I rate the dealer with five stars..
0 people found this review helpful.
Response from current dealership:
Good Afternoon John,
Thank you for that kind review. I am glad we could help you find the right vehicle for yourself. If there is ever anything else we can do to make your next visit better please do not hesitate to let us know. Thanks again and have a great day!
Mar 19, 2017
I had excellent contact with them. More than willing to go the extra mile for "MY SERVICE" I may-not go with GM because of the pay to get navigation. They answered all questions Jerry
1 people found this review helpful.
Response from current dealership:
Thanks for the review Jerry! I'm glad we could help. Please let us know if there's anything we can ever do for you.
Mar 11, 2017
Great on top of things
0 people found this review helpful.
Response from current dealership:
Thank you for the review Edrick! We try our best to stay on top of everything going on and I'm glad someone noticed! Thanks again for the review and have a wonderful weekend!
Feb 6, 2017
did not purchase auto,but good on line experance
1 people found this review helpful.
Response from current dealership:
Good morning Tom and thank you for reaching out! If you are still in the market we'd be happy to help you find the perfect vehicle, even if we don't have it in stock! Thank you again for the kind words and I hope you have a wonderful day.
Feb 3, 2017
Did not purchase this specific vehicle, but great communication & awesome customer service! Highly recommend checking them out.
1 people found this review helpful.
Response from current dealership:
Good afternoon Scott and thank you for taking the time to submit your feedback. I'm glad we were able to help out. If you ever have any comments, questions, or concerns please do not hesitate to reach out for assistance. Thanks again and have a great day!
Dec 31, 2016
Great!
0 people found this review helpful.
Response from current dealership:
Good afternoon Jay,
Thank you for the feedback. I am glad you enjoyed your experience at our dealership. I hope you enjoy the vehicle. Thank you again for the feedback and have a great day!
Dec 7, 2016
Nice people, very helping and they don't just sell you a car and forget about you, they check up on you and be your friend not just a dealer. Great place. I drove 2 hours to do business with them
0 people found this review helpful.
Response from current dealership:
Good afternoon Joshua and thank you for taking the time to submit your feedback today! Sometimes people can feel abandoned by their dealership after purchasing a new car, and we hope to change that. If you ever have any questions, comments, or concerns about your new vehicle please do not hesitate to reach out for assistance. I hope you enjoy the vehicle and have a great day!
Nov 14, 2016
Professional, courteous. A great car purchasing experience. Specifically Jacob and Nick were both fantastic!
2 people found this review helpful.
Response from current dealership:
Good afternoon Emily and thank you for taking the time to submit your review! The car buying experience can be a stressful one. Which is why here at Bertera we work our hardest to make your experience as stress-free as possible. I am glad Jacob and Nick were able to help you out and if you ever have any comments, questions, or concerns please do not hesitate to reach out for assistance. Thanks again for the kind review and have a wonderful day!
Nov 8, 2016
The dealership told me the car I was interested in was being purchased the morning I was to travel over an hour to get there to take a look. I appreciate the honesty. Believe me I've had worse. Thank you Racheal.
3 people found this review helpful.
Response from current dealership:
Good morning Steve and thanks for taking the time to submit your feedback! I am sorry about the vehicle but we would be more than happy to keep an eye out for the vehicle you were interested in. Be sure to contact us with any of your questions, comments or concerns and we'd be happy to help out! Thanks again and have a great day!
Oct 24, 2016
Good great communication..
1 people found this review helpful.
Response from current dealership:
Hi Luis,
Thank you for taking the time to submit this review! Would you care to elaborate a little more on how your particular experience went at our dealership?
Oct 15, 2016
Good
1 people found this review helpful.
Response from current dealership:
Good afternoon Bill and thank you for the 5-star rating! Would you care to elaborate a little more on what made your experience deserve such a rating? Thanks again and have a wonderful day!
Sep 21, 2016
The most unprofessional place I have ever been. Had me fill out loan paperwork prior to even driving the vehicle. Overheard staff talking about us behind our back. Took forever to accomplish nothing.
6 people found this review helpful.
Response from current dealership:
Good morning Chris,
Thank you for taking the time to submit this review. We would like to discuss your experience while in our dealership. So, when you have the time please feel free to contact us at (413) 283-3401 and ask for Jay or Brian. Thank you!
Jul 19, 2016
Great follow up without being to persistent. Dominique has been excellent.
1 people found this review helpful.
Jul 14, 2016
vehicle was not as described, after having been told that it had been thourghly gone through & was in a reconditioned state, was presented to me in damaged condition front & rear & leaking coolant from the front end ! Was made many promises to restore to offerable condition an even reached a somewhat aggrement to buy, but found staff to fluff off things as not that important & generally unenthusiastic ! Never felt that I was dealing in completly honest atmosphere ! also was told, had clean carfax, which it did not ! Very disapointing experience for such a large dealer ship, finally had to withdraw offer(sadly)!!!!!!!!!!!!
10 people found this review helpful.
Jul 10, 2016
Bought car!
0 people found this review helpful.
Jun 14, 2016
Quick response.
1 people found this review helpful.
Apr 5, 2016
Very good
Apr 1, 2016
bobsco
quick contact i have not followed up yet will try to today
0 people found this review helpful.
Mar 15, 2016
Good experience overall. People were pleasant, helpful and easy to deal with
0 people found this review helpful.
Mar 9, 2016
The vehicle is in poor condition. Leaking oil, belts hanging out of tires, and rear air shocks need to be replaced!
1 people found this review helpful.
Feb 26, 2016
Responded but overpriced truck.
2 people found this review helpful.
Feb 7, 2016
Great experience!
0 people found this review helpful.
Oct 13, 2015
Very helpful with everything. Pleasant sales team and very quick to respond to any questions and or concerns. Thanks to them i now have a new ride.
Oct 3, 2015
The vehicle was sold. They did have other vehicles.
Feb 25, 2014
They were so unorganized it was terrible. The left hand didn't know what the right was doing. They have car's on the website that they sold 3-6 months ago yet they still advertise them. Awful system in reaching out to consumers. Glad I didn't buy there.
1 people found this review helpful.
Jan 25, 2014
meema9906
I thought I bought a truck from them, a deal was made, deposit was given, pre purchase papers were signed. and then? I dont really know what happened. I waited and waited, Then they wanted me to leave them my trade in and take home a loaner, I said no they wanted to put dealer plates on my trade in i said no it still my vehicle. they followed me out the door an dident want me to leave with my vehicle, I left anyways without any paperwork. The next day I did the math with the notes I took and dident add up so I changed my mind. It was the most confusing car purchasing experiance ever. I still don't know what happened. I did not buy that truck from them.
1 people found this review helpful.
Feb 11, 2013
The vehicle i was interested in was recently sold, however they still contacted me to discuss my needs. I am currently still searching for a vehicle and Betera is still on my list of dealer options.
May 8, 2012
poor dealer they advertise 1 price then try to sell you another dealer told me car was avaiable drove 85 miles to dealer to find car was sold a week prior
1 people found this review helpful.
Mar 11, 2012
Way over the maket value $$ but I love this truck. No Thanks and I will not throw my $$ for nothing. .
1 people found this review helpful.
Feb 8, 2012
These people bait and switch....internet price is NOT what you're going to pay...by the time they ran THEIR numbers, they had us back up to the original market price. They weren't willing to work on a better price...and even after I agreed to accept a higher monthly payment, and put more down...they still wanted $6K more than the posted internet price and said I didnt qualify...etc. I went down the street and bought a car that was more expensive and paid less down than what Bertera was asking just to work with me....your loss Bertera.
3 people found this review helpful.

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