Bernie Cap's Auto Sales Inc.

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211 N Main St, Old Forge, PA 18518
Map & Directions

Sales: (570) 451-3529

Today 9:00am - 7:00pm
(Open Now)
show business hours
Jan 12, 2017
Inquired about a BMW 2011 7 series. (First of all surprised by the office appearance in a trailer) Went to see it we were not told about the major repairs that were involved. It will cost us 10,000 to repair!!!! Will never recommend them to anyone. We were told their "master mechanic" inspected it and everything was okay. Should have never went there. We were given a 90 day warranty but when our mechanic check on that there was no coverage that would cover the expense to fix the car! Their master mechanic and the salesperson had to use Youtube to figure out how to eliminate a code on the car. When we asked called them back the manager JIm said we do not take cars back. and never responded afterwards to discuss any issue with the car. We wanted them to at least deal with us as a customer. They did tell us to have the car checked out by their "master mechanic" but we are not making that mistake again. The master mechanic had a wrong coolant in there as well, told by a Certified BMW mechanic. We gave a chance to small shop dealer to sell their car to us but NEVER AGAIN. I am in the market to buy other cars but will NEVER be buying from shady people like them. If they had dealt with us like good people they would have had more business in the future. I would like to save people from spending their money on them. STAY AWAY!!!
1 of 1 people found this review helpful.
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Response from Bernie Cap's Auto Sales Inc.:

The Customer was given an appointment to check her complaints and never showed up.
Nov 9, 2016
Danateed
I bought a truck from them and the salesman (Joe) was a very nice, friendly and knowledgable guy. I drove 60 miles to get there and it was worth it. I test drove it and applied for financing and was a out of there in a little rover an hour. Very honest and reasonable place to purchase a vehicle.
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Response from Bernie Cap's Auto Sales Inc.:

Dana and Ed thank you very much for the chance to earn your business i am glad you are HAPPY with your Dakota if we can ever do anything for you, your family or friends just give us a call. From all of us at Bernie Caps Auto Sales we wish you the best of luck and thank you for the kind words. Joe !!
Oct 16, 2016
Very good customer service, easy to work with, no pressure
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Response from Bernie Cap's Auto Sales Inc.:

Sal and Anthony thank you very much for the chance to earn your business from all of us at Bernie Caps Auto Sales we want to wish you great luck with your car. If there is anything we can do for you just give us a call. Thank you Joe !!!
Oct 11, 2016
Bought a car closer to home, Bernie responded within an hour great guy ..
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Response from Bernie Cap's Auto Sales Inc.:

Hey Robert from all of us at Bernie Caps Auto Sales we want to thank you for your business if we can ever do anything else for you just give us a call. Thanks again Joe
Jun 18, 2016
Didn't hear from them for several days but they did call and offered for me to call back and they would be glad to answer all my questions. I had moved on to a diff vehicle.
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Response from Bernie Cap's Auto Sales Inc.:

Thank you Marlene !!
Mar 10, 2016
Bought the car the 206 Equinox to get home and the brakes are failing so we call them and we took the car back and they fix the problem so far so good with the car thank you
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Response from Bernie Cap's Auto Sales Inc.:

Thank you Carlos and Sally I am glad everything got taken care of for you if we can ever do anything else for you just give us a call. Thank you for your business !!
Feb 12, 2016
Very prompt in response
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Response from Bernie Cap's Auto Sales Inc.:

Thank you very much Steve just let me know what we can do for you our number is 570-451-3529 thanks again Joe
Dec 18, 2015
Prompt response.
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Response from Bernie Cap's Auto Sales Inc.:

Thank you Leah our number is 570-451-3529 give us a call if we can help you

Old Dealer Reviews

May 7, 2014
Of the 20 or more car dealers I checked out! I chose Bernie Cap's to buy from. The information on their web site was up to date and accurate, and the staff is very knowledgeable and helpful. Best buying experience I've had in 30 plus years of car buying.
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Response from Bernie Cap's Auto Sales Inc.:

David thank you very much for the kind words we are glad you are happy with us. Thank you Joe
Apr 9, 2014
Not so interested sell the car .
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Response from Bernie Cap's Auto Sales Inc.:

Maybe next time thank you !!!
Feb 28, 2013
This dealer was fast and gave me a lot of information, when they contacted me. I would use this dealer in the future
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Response from Bernie Cap's Auto Sales Inc.:

Thanks Dave call us anytime we will be glad to help !!!!
Feb 21, 2013
Joe was awesome to work with ..... no bs dealer....
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Response from Bernie Cap's Auto Sales Inc.:

Hey Kieth thank you very much for your business if we can do anything else for you just call. Thank you Joe

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