Berman INFINITI of Merrillville

1794 W 81st Ave
Merrillville, IN 46410

Sales: (219) 213-3078

Service: (219) 747-2478

Today 9:00am - 8:00pm
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Featured Listings
https://static.cargurus.com/images/forsale/2017/10/13/11/00/2017_infiniti_qx80-pic-7589395121092671607-152x114.jpeg

2017 INFINITI QX80 AWD Used Cars in Merrillville, IN 46410

Great Deal
$10,227 BELOW
CarGurus IMV of $59,226

Price: $48,999

Mileage: 26,791

Location: Merrillville, IN 46410

Certified Pre-Owned: Yes Transmission: 7-Speed Automatic Color: Graphite Shadow Description: Used 2017 INFINITI QX80 AWD for sale - $48,999, 26,791 miles with Navigation System, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2017/10/04/15/05/2017_hyundai_elantra-pic-9169938710622494721-152x114.jpeg

2017 Hyundai Elantra SE Used Cars in Merrillville, IN 46410

Great Deal
$3,390 BELOW
CarGurus IMV of $13,390

Price: $10,000

Mileage: 20,859

Location: Merrillville, IN 46410

Average time on market: 16 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Galactic Gray Description: Used 2017 Hyundai Elantra SE for sale - $10,000, 20,859 miles with Bluetooth, Backup Camera, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/10/13/08/41/2017_infiniti_qx80-pic-994771038934678139-152x114.jpeg

2017 INFINITI QX80 AWD Used Cars in Merrillville, IN 46410

Great Deal
$9,596 BELOW
CarGurus IMV of $59,596

Price: $50,000

Mileage: 25,215

Location: Merrillville, IN 46410

Certified Pre-Owned: Yes Transmission: 7-Speed Automatic Color: Majestic White Description: Used 2017 INFINITI QX80 AWD for sale - $50,000, 25,215 miles with Navigation System, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2017/10/13/16/58/2016_nissan_sentra-pic-3936669490082043938-152x114.jpeg

2016 Nissan Sentra SV Used Cars in Merrillville, IN 46410

Great Deal
$2,293 BELOW
CarGurus IMV of $12,293

Price: $10,000

Mileage: 44,321

Location: Merrillville, IN 46410

Average time on market: 32 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Gun Metallic Description: Used 2016 Nissan Sentra SV for sale - $10,000, 44,321 miles with Steel Wheels, Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2017/10/03/08/58/2016_nissan_sentra-pic-7121165083292843776-152x114.jpeg

2016 Nissan Sentra SV Used Cars in Merrillville, IN 46410

Great Deal
$2,247 BELOW
CarGurus IMV of $12,247

Price: $10,000

Mileage: 45,323

Location: Merrillville, IN 46410

Average time on market: 32 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Super Black Description: Used 2016 Nissan Sentra SV for sale - $10,000, 45,323 miles with Bluetooth, Steel Wheels, Backup Camera
https://static.cargurus.com/images/forsale/2017/09/09/08/24/2016_nissan_sentra-pic-2571194395577936294-152x114.jpeg

2016 Nissan Sentra SV Used Cars in Merrillville, IN 46410

Great Deal
$2,240 BELOW
CarGurus IMV of $12,240

Price: $10,000

Mileage: 45,476

Location: Merrillville, IN 46410

Average time on market: 32 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Brilliant Silver Metallic Description: Used 2016 Nissan Sentra SV for sale - $10,000, 45,476 miles with Steel Wheels, Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2017/09/08/08/27/2016_nissan_sentra-pic-3289626220316735574-152x114.jpeg

2016 Nissan Sentra SV Used Cars in Merrillville, IN 46410

Great Deal
$2,215 BELOW
CarGurus IMV of $12,215

Price: $10,000

Mileage: 46,015

Location: Merrillville, IN 46410

Average time on market: 32 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Gun Metallic Description: Used 2016 Nissan Sentra SV for sale - $10,000, 46,015 miles with Steel Wheels, Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2017/10/08/11/15/2016_nissan_sentra-pic-4626963133530029928-152x114.jpeg

2016 Nissan Sentra SV Used Cars in Merrillville, IN 46410

Great Deal
$2,211 BELOW
CarGurus IMV of $12,211

Price: $10,000

Mileage: 46,104

Location: Merrillville, IN 46410

Average time on market: 32 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Aspen White Pearl Description: Used 2016 Nissan Sentra SV for sale - $10,000, 46,104 miles with Steel Wheels, Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2017/09/07/08/23/2014_honda_civic_coupe-pic-8279755715077333854-152x114.jpeg

2014 Honda Civic Coupe Si Used Cars in Merrillville, IN 46410

Great Deal
$2,506 BELOW
CarGurus IMV of $17,506

Price: $15,000

Mileage: 42,267

Location: Merrillville, IN 46410

Average time on market: 36 days Certified Pre-Owned: No Transmission: 6-Speed Manual Color: Rallye Red Description: Used 2014 Honda Civic Coupe Si for sale - $15,000, 42,267 miles with Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/10/04/15/05/2016_ford_focus-pic-4129140191267506932-152x114.jpeg

2016 Ford Focus SE Hatchback Used Cars in Merrillville, IN 46410

Great Deal
$2,419 BELOW
CarGurus IMV of $11,919

Price: $9,500

Mileage: 49,571

Location: Merrillville, IN 46410

Average time on market: 47 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Shadow Black Description: Used 2016 Ford Focus SE Hatchback for sale - $9,500, 49,571 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/09/19/13/50/2016_ford_focus-pic-492524275523796946-152x114.jpeg

2016 Ford Focus SE Used Cars in Merrillville, IN 46410

Great Deal
$2,527 BELOW
CarGurus IMV of $11,526

Price: $8,999

Mileage: 43,154

Location: Merrillville, IN 46410

Average time on market: 46 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Oxford White Description: Used 2016 Ford Focus SE for sale - $8,999, 43,154 miles with Bluetooth, Backup Camera, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/10/08/11/15/2016_nissan_sentra-pic-2656734246382660867-152x114.jpeg

2016 Nissan Sentra SV Used Cars in Merrillville, IN 46410

Great Deal
$2,099 BELOW
CarGurus IMV of $12,099

Price: $10,000

Mileage: 48,546

Location: Merrillville, IN 46410

Average time on market: 32 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Aspen White Pearl Description: Used 2016 Nissan Sentra SV for sale - $10,000, 48,546 miles with Steel Wheels, Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2017/10/04/15/49/2013_ford_focus-pic-4837835203602729053-152x114.jpeg

2013 Ford Focus SE Used Cars in Merrillville, IN 46410

Great Deal
$2,133 BELOW
CarGurus IMV of $9,132

Price: $6,999

Mileage: 57,415

Location: Merrillville, IN 46410

Average time on market: 23 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Race Red Description: Used 2013 Ford Focus SE for sale - $6,999, 57,415 miles with Bluetooth, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/10/20/12/10/2016_nissan_altima-pic-322267667955669947-152x114.jpeg

2016 Nissan Altima 2.5 S Used Cars in Merrillville, IN 46410

Great Deal
$2,279 BELOW
CarGurus IMV of $13,278

Price: $10,999

Mileage: 48,421

Location: Merrillville, IN 46410

Average time on market: 32 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Storm Blue Description: Used 2016 Nissan Altima 2.5 S for sale - $10,999, 48,421 miles with Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2017/10/18/11/20/2017_jeep_cherokee-pic-6858768684183563853-152x114.jpeg

2017 Jeep Cherokee Limited 4WD Used Cars in Merrillville, IN 46410

Great Deal
$2,654 BELOW
CarGurus IMV of $22,654

Price: $20,000

Mileage: 25,355

Location: Merrillville, IN 46410

Average time on market: 35 days Certified Pre-Owned: No Transmission: 9-Speed Automatic Color: Light Brownstone Pearlcoat Description: Used 2017 Jeep Cherokee Limited 4WD for sale - $20,000, 25,355 miles with Bluetooth, Remote Start
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All reviewers have been verified to have contacted this dealer – Learn More
Oct 16, 2017
GuruZDZJS
After driving 80 miles, I found out that the dealer wanted to add on $1,200 for a maintenance/preparation fee, which they said was not listed on CarGurus, because of the CarGurus policy of not allowing it in their advertisement. I was very disappointed and did not buy the car that I planned to buy.
Is this review helpful? Yes | No

Response from Berman INFINITI of Merrillville:

I'm sorry to hear about your experience. When would be a good time to contact you? Phone or email. I welcome a discussion on your experience. Kindly, feel free to reach me directly on 219-525-4500. M-F & Saturday; 9 to 6PM or email cschmitt@berman.com

Thank you.
Charles J. Schmitt
Executive Manager
Oct 13, 2017
I would definitely buy another car from them. Daniel was a terrific salesperson
Is this review helpful? Yes | No

Response from Berman INFINITI of Merrillville:

Steve, thank you kindly for your feedback and review. Welcome to the Berman family!
Oct 9, 2017
I purchased a 2017 Nissan Rogue in July basically via phone! All I had to do was test drive it. My salesman and finance .manager made the buying process easy and painless. I'd definitely buy from Berman Infinity again.
Is this review helpful? Yes | No

Response from Berman INFINITI of Merrillville:

Sherry, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Congratulations on your new Rogue and welcome to the Berman family!
Oct 2, 2017
Iraklis
Before I begin, Michael was very helpful, respectful, and patient with us. He's a good man and a good salesman, though I wish I could say the same for the business. We came from over an hour away only to find that there was $1,250 charge ON TOP of the sticker price (which was NOT advertised on CarGurus, and was not mentioned ANYWHERE in the description in any way shape or form). The sales manager pointed out that it was written in a tiny font, at the very bottom of the dealer home page, and embedded in a large paragraph full of copyright statements. This was absolutely unacceptable, to have a charge of over $1,200, just for it being a used car, and having it "in the fine print." That's dirty business.
6 of 6 people found this review helpful.
Is this helpful? Yes | No

Response from Berman INFINITI of Merrillville:

I'm sorry to hear about your experience. When would be a good time to contact you? Phone or email. I welcome a discussion on your experience. Kindly, feel free to reach me directly on 219-525-4500. M-F & Saturday; 9 to 6PM or email cschmitt@berman.com

Thank you.
Charles J. Schmitt
Sep 30, 2017
Good job
1 of 1 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

Vikrambhai, thank you kindly for your feedback and review. Welcome to the Berman family!
Sep 17, 2017
John Kontrik
Very good experience and deal on car. Would recommend to anyone to go there who is in the car market.
0 of 1 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

John, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 4 star rating too. Welcome to the Berman family!
Sep 17, 2017
I purchase the truck, they were very professional they take care of their clients, truck have a long dent scratch and they say they will take care of it. That's why makes them a better dealer than the rest. I will buy again from them!!!!
0 of 1 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

J, thank you kindly for your feedback and review. Welcome to the Berman family!
Sep 11, 2017
modoran1
The asking price doesn't include 1200 for cleaning the car.. a used car!!!!
3 of 3 people found this review helpful.
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Sep 6, 2017
Mark Books
Replys from dealership were very good. Service was good. This is the second vehicle I have purchased in the last year from this dealership. I drive two hours to shop here. Seems to be great deals and good service.
0 of 1 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

Mark, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 4 star rating too. Welcome to the Berman family!
Sep 4, 2017
GuruDNN4S
Just bought a car here. After the deal was already done, they let me know there was only one standard key and would not give me two normal keys. Disappointing to buy a car and then find that out. Its a small thing but I would have expected more from a reputable dealer.
2 of 2 people found this review helpful.
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Sep 1, 2017
Very good people nice speaking with customer
Is this review helpful? Yes | No

Response from Berman INFINITI of Merrillville:

Yalda, thank you kindly for your feedback and review. Welcome to the Berman family!
Aug 22, 2017
Great service, friendly staff
Is this review helpful? Yes | No

Response from Berman INFINITI of Merrillville:

Ryan, thank you kindly for your feedback and review!
Aug 18, 2017
They responded within an hour and we're very informative. Did not buy the suv from them because it sold.
Is this review helpful? Yes | No

Response from Berman INFINITI of Merrillville:

Maria, thank you kindly for your feedback and review. Welcome to the Berman family!
Aug 7, 2017
Great!
0 of 1 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

Thank you!
Aug 6, 2017
Great customer service
Is this review helpful? Yes | No

Response from Berman INFINITI of Merrillville:

Oscar, thank you kindly for your feedback and review. Welcome to the Berman family!
Aug 1, 2017
I was pleasantly greeted by a helpful salesperson. I appreciated his no-hassle approach when it came to showing vehicle inventory.
Is this review helpful? Yes | No

Response from Berman INFINITI of Merrillville:

Marvin, thank you kindly for your feedback and review. Welcome to the Berman family!
Aug 1, 2017
Bill Kanellis
If i could put 0 star i would Found truck priced at 20999 on this site called dealer to check if truck was still at dealer they said it was but price was 26999. I told them it was 20999 on this site and that I wanted to buy it for that price and they told me it had never been priced that way and they would not sell for that. The next day I was called again buy sales man I told him I was not interested unless they would sell for 20999 that I had found it for this sales man said he could see where it had been advertised for that but they marked it up because they where lower than everyone else. I told him if it was priced at 20999 once than it could be again and I would buy it for that. The sales man refused and handed me off to someone else who told me he did not mean for it to de priced that low. Later that night I contacted manager told him about experience and told him I was going to write this review unless he did something to make right. He told me he did not feel he had done anything wrong and try to tell me I must of mistaken his truck for different one.
5 of 6 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

Thank you for taking some time to share your experience with us, Bill. We thrive on feedback like yours in order to keep bettering ourselves and enhance the experience for all our customers. That being said, we apologize for your unpleasant experience and will make every effort to improve.
Jul 26, 2017
Great but no sale Find me another Nissan Rogue like that one and be back Thanks bill
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Response from Berman INFINITI of Merrillville:

Thank you kindly for your feedback, Bill! We'll be sure to reach out when we have an availability!
Jul 26, 2017
The dealer was very nice and helpful
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Response from Berman INFINITI of Merrillville:

Nathali, thank you kindly for your feedback and review. Welcome to the Berman family!
Jul 19, 2017
They were very easy to work with and did not pressure us at all. We feel we bought a fine car at a very good price. We know we made our granddaughter very happy!
0 of 1 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

Paul, thank you kindly for your feedback and review. Welcome to the Berman family!
Jul 12, 2017
John Gulyas
They have a $999 fee that they add on to the price of the car that is not obvious on the carguru site. This is to make their asking price look more attractive, but as other people on noted in previous posts it just makes the prospective buyer irritated. Other than that I am satisfied with my purchase of the 2013 Infinity G 37.
7 of 7 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

inifinity, thank you kindly for your feedback and review. We appreciate your 4-star rating as well!
Jul 12, 2017
Real good people willing to make a great deal no problem
0 of 1 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

Curtis, thank you kindly for your feedback and review. Welcome to the Berman family!
Jul 6, 2017
Yes. The Dealership was GREAT!! Mary in I.T. followed up very quickly A.S.A.P. when I requested more info, right along with the salesman Gregg. Very pleasant family atmosphere. Willing to go out of there way to please you any way they can. I highly refer this dealership and why I gave them 5 stars. It was worth our time driving 2.5 hours just to get the deal on our Nissan Titan Truck.The Truck is Awesome I Love it. ..Very Very Satisfied! Thank You Berman Infiniti. :)
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Response from Berman INFINITI of Merrillville:

Al, thank you kindly for your feedback and review. Welcome to the Berman family!
Jul 1, 2017
It was a okay experience, i ended up not buying from them but the test drive was great the guy that attended us was super friendly but when it can down to business they they would not negotiate considering the fact that we drove two hour to see a car that wasnt there even tho over the phone i was told different. Another thing that was disappointing/unprofessional was that the finance director talked negatively about other Berman dealerships as an attempt to persuade us to buy from them but overall it was a learning experience.
3 of 3 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

Thank you for taking some time to share your experience with us, Antonio. We thrive on feedback like yours in order to keep bettering ourselves and enhance the experience for all our customers. That being said, we apologize for your unpleasant experience and will make every effort to improve.
Jun 29, 2017
This dealer lie to me. They put this car there for sale for $11 thousand it was a Nissan Altima2016 but when I got there they said that car is sold. They use this car to make me drive to the dealer and then they try to sale me a different car with more miles on it and more money. That's why this dealer sucks. Imagine this car still for sale on cargurus.
6 of 6 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

Thank you for taking some time to share your experience with us, Alonso. We thrive on feedback like yours in order to keep bettering ourselves and enhance the experience for all our customers. That being said, we apologize for your unpleasant experience and will make every effort to improve.
Jun 28, 2017
DON'T DEAL WITH THIS DEALERSHIP!!!Called dealership and lady sales representative told me car was available .I told her I live 100 miles away to make sure it was available . Called while on my way and states there is a $1275 charge for used car interior warranty including oil change and car wash for 4 yrs and I was willing to negotiate still. I was pretty close to the dealership and called again and said car was sold but have another with 6 thousand more miles for same price and agreed to see it and manager called me stating to get car ready for viewing and when I got there another manager told me car was not in dealership and has same car different color even more mileage and was 2000$ more and can't give it to me for the same price . Manager did not apologize and asked what I drive and told him it was an Infiniti.I spoke with another manager and told him about the incident and like this is no big deal.Shame .
6 of 6 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

Thank you for taking some time to share your experience with us, Del. We thrive on feedback like yours in order to keep bettering ourselves and enhance the experience for all our customers. That being said, we apologize for your unpleasant experience and will make every effort to improve.
Jun 26, 2017
I was interested in buying a low mileage car, however the sales rep told there was a $990.00 recondition fee on car with 659 miles on it. So I decided this is not the place to buy a car!!
4 of 4 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

Thank you for taking some time to share your experience with us, Brian. We thrive on feedback like yours in order to keep bettering ourselves and enhance the experience for all our customers. That being said, we apologize for your unpleasant experience and will make every effort to improve.
Jun 24, 2017
Contacted me within the hour, could not follow up due to my situation. They were very helpful
Is this review helpful? Yes | No

Response from Berman INFINITI of Merrillville:

Thank you kindly!
Jun 22, 2017
Dealer replied via email. I called twice...left two messages which Sales Manager never returned.
4 of 4 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

Thank you for taking some time to share your experience with us, Marci. We thrive on feedback like yours in order to keep bettering ourselves and enhance the experience for all our customers. That being said, we apologize for your unpleasant experience and will make every effort to improve. When will be a good time for us to contact you? Kindly, feel free to reach me directly on 219-525-4500. M-F & Saturday; 9 to 6PM or email cschmitt@berman.com

Thank you.
Charles J. Schmitt
General Manager
Jun 13, 2017
Everyone there was very nice and accommodating to myself and my family. A pleasure doing business with them!
Is this review helpful? Yes | No

Response from Berman INFINITI of Merrillville:

Richard, thank you kindly for your feedback and review. Welcome to the Berman family!
Jun 4, 2017
Very kind and helpful.
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Response from Berman INFINITI of Merrillville:

Leslie, thank you kindly for your feedback and review. Welcome to the Berman family!
May 30, 2017
halfasteddie
Advertised 2016 qx60 as having the premium package. I asked them to send me pictures and I could see that rear bumper didn't have the stainless guard that comes with the premium package. I questioned it and they said Oh yeah, it doesnt have the premium package. That saved me a long drive for nothing.
5 of 5 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

We appreciate your feedback, Ed. While we strive to make each customer happy with their car shopping experience, sometimes we do fall short. Please accept our apology and give us another chance.
May 25, 2017
Mark Novetske
The price advertised, Is one THOUSAND dollars higher than stated in online ad, there's a 995.00 add on for"dealer inspection and oil change"..... Deceptions not a good foot to start off with!!
10 of 10 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

Mark,

I'm sorry to hear about your experience. When would be a good time to contact you? Phone or email. I welcome a discussion on your experience. Kindly, feel free to reach me directly on 219-525-4500. M-F & Saturday; 9 to 6PM or email cschmitt@berman.com

Thank you.
Charles J. Schmitt
General Manager
May 24, 2017
Klcarr2
Willingness to help find what you're looking for within your price range! Very comfortable car buying experience & worth the drive of you're not local!!
0 of 1 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

Klcarr2, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Welcome to the Berman family!
May 22, 2017
The list prices were good. The used cars were in nice shape. They were responsive to my request for information on the vehicle we saw online. They called within 10 minutes of me putting the request in. Once we got there, we picked the car and sat down to talk pricing. On the deal sheet, they tried to add a bunch of fees and get us to finance through them even though we already told them we had financing through the credit union. They had a $995 fee for reconditioning, ok fine. Doc Fee was $449.50. Then they tried to charge us 22% sales tax AND $885 in "government fees". After threatening to walk several times, they finally got the sales tax down to the legal amount of 7% for Indiana. They lowered the doc fee to $149.50, but would not remove the government fees. I've talked to other dealers since then and they have never heard of "government fees" I would come with cash or don't come at all and watch for unnecessary fees. It's sad because they will never get my business again. They could have earned it for life if they had just been more honest and transparent. Sorry guys. You blew it!
10 of 10 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

Rob,

I'm sorry to hear about your experience. When would be a good time to contact you? Phone or email. I welcome a discussion on your experience. Kindly, feel free to reach me directly on 219-525-4500. M-F & Saturday; 9 to 6PM or email cschmitt@berman.com

Thank you.
Charles J. Schmitt
General Manager
May 21, 2017
found a car on their website for $11,999 however that turned out to be a cash price only and that the car was an additional $3,000 more for financing it. No where on their website states this and no one at the dealership ever told us. We discovered it after we sat down to sign the papers. After several conversations they finally gave us the car for what it was advertised for. Be careful when buying from this dealer that you are getting the car for what you thought it was.
7 of 7 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

Teresa,

I'm sorry to hear about your experience. When would be a good time to contact you? Phone or email. I welcome a discussion on your experience. Kindly, feel free to reach me directly on 219-525-4500. M-F & Saturday; 9 to 6PM or email cschmitt@berman.com

Thank you.
Charles J. Schmitt
General Manager
May 18, 2017
This dealership lists all vehicles almost $1000 under its actual price just to get you to inquire. Then, unlike any other dealership, you are expected to pay the listing price (non negotiable) plus a $995 "reconditioning fee" before tax, title, licensing. There's no getting around this, on any of their vehicles. They also had salespeople trying to play on you with words "the price of the car is 22k, but if you put 3k down, I'll give it to you for 19k" This is worded to make you think they are discounting the car, but in reality they are financing 22k & only try this to get you to increase your down payment and get past negotiating--to try to get you to think that they gave you the car for the price you want, but in reality you'll only have paid more on a more expensive vehicle. Don't deal with these people. Oh, and the way they read the carfax to you isn't exactly what it looks like on paper, so have them forward the full fax to you rather than take their word for it over the phone. Cheers
8 of 8 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

Cam,

I'm sorry to hear about your experience. When would be a good time to contact you? Phone or email. I welcome a discussion on your experience. Kindly, feel free to reach me directly on 219-525-4500. M-F & Saturday; 9 to 6PM or email cschmitt@berman.com

Thank you.
Charles J. Schmitt
General Manager
May 16, 2017
Salesman pushed me over the phone to make a dicission that moment. I told him to please go ahead and send me a grand total including all taxes and fees. I was seriously expecting to buy this car. He never sent me anything. So, I happily purchased elsewhere
6 of 6 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

Mike,

I'm sorry to hear about your experience. When would be a good time to contact you? Phone or email. I welcome a discussion on your experience. Kindly, feel free to reach me directly on 219-525-4500. M-F & Saturday; 9 to 6PM or email cschmitt@berman.com

Thank you.
Charles J. Schmitt
General Manager
May 7, 2017
over all experience was good but their Attention to detail left me disappointed .I test drove and purchased a 2015 Altima and before the test drive i noticed the drivers rear tire was almost flat so i told the Salesman that before i purchase this car u need to make sure the tire doesn't have a leak as this will be my wife's car and i do not want her to have any problems.The day i signed the deal i asked that tire get checked out salesman said "sure it was just low on air your ready to go?. then of course three days into owning the car my wife said rear tire is low checked the pressure and it was low must be a small leak or something. I have not contacted them yet but its disappointing having to to waste my time to get it fixed when it should of been done the first time.I went back a week later and they fixed tire in 30 min and i was on my way .Nice recovery
4 of 5 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

Nick, it was very nice to speak with you regarding your issue. Thank you kindly for your feedback and review, and for giving us the chance to work with you. Welcome to the Berman family!
May 2, 2017
They were very thorough andbmade sure all the paperwork was filled out properly.
1 of 3 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

Chris, thank you kindly for your feedback and review. Welcome to the Berman family!
Apr 20, 2017
Zonizoni
Good customer service
1 of 2 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

Thank you kindly!
Apr 13, 2017
dori9274
The only thing which disappointed me was that they expect purchasers to pay for cleaning and detailing etc a car they are selling, which they bought from someone else. It's an add in to the price listed. I want an out the door price. It's not helpful to have s site listing what others paid if, in the end, you add a thousand or more to that price, not counting tax title etc. its the dealer prep and some other add on. If I sell a product do I charge the buyer for making the product presentable to the buyer? No. When you own something, it's problems are your problems. I gave the seller a good rating because he spent time reviewing other cars I had researched prior to purchase. I purchased the car because 1) I liked it, 2) It was a fair value, 3) They were willing to negotiate half of the add on costs down. I did explain my view about resenting to have to pay for their problem. If they had not reduced that cost by half or more I would not have bought it, no matter how much I liked it. I almost did not buy it. It was quite iffy. They do give you a pretty key holder. There was some difficulty finding the second key, but they did.
6 of 6 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

dori9274, thank you kindly for your feedback and review. Welcome to the Berman family!
Apr 1, 2017
The dealer was fine though one should be aware that they add $995 of the advertised price for certified cars. This is indicated on their web site but is not included in the price shown on car gurus.
12 of 12 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

David, thank you kindly for your feedback and review.
Mar 15, 2017
They responded and I asked for pictures and never got them
4 of 4 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

Thank you for taking some time to share your experience with us, Michael. We thrive on feedback like yours in order to keep bettering ourselves and enhance the experience for all our customers. That being said, we apologize for your unpleasant experience and will make every effort to improve.
Mar 10, 2017
Did not go there but their response was very prompt and answered my questions very well.
0 of 1 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

Aj, thank you kindly for your feedback and review. Welcome to the Berman family!
Mar 2, 2017
PapaKent
5
Dealer responded promptly to my request.
0 of 1 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

Thank you kindly for your feedback!
Feb 5, 2017
Price went from $13500 to $15000 after I contacted the dealer to see and do test drive on that vehicle
15 of 16 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

Daniel,

When would be a good time to contact you? Phone or email. I welcome a discussion on your experience. Kindly, feel free to reach me directly on 219-525-4500. M-F & Saturday; 9 to 6PM or email cschmitt@berman.com

Thank you.
Charles J. Schmitt
General Manager
Jan 14, 2017
Outstanding
1 of 4 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

Thank you!
Nov 24, 2016
Excellent service and I never felt pressure to buy anything. It was a great atmosphere, and I will recommend them any day. Jadrian and Gregg thanks for all the help.
2 of 2 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

Thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Welcome to the Berman family!
Nov 23, 2016
Fast response ask for nick
1 of 2 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

Thank you kindly!
Nov 2, 2016
Vehicle was damaged and not disclosed till I found it.. Interior detail was not included in the add that was extra charge for something you will never use.. car had a recall still outstanding on it...
13 of 14 people found this review helpful.
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Nov 2, 2016
Good i need them to contact me again.
1 of 1 people found this review helpful.
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Oct 30, 2016
They had it listed "like new". It had rust on the body. A rust hole in the exhaust I could put my fist in. It was listed as a longhorn but was not. Sales Representative lied about not knowing where the vehicle was from. It was a Canadian truck. When I offered them a a reasonable price ( first offer 7and the second offer 3 thousand under asking)since I had to fix the exhaust, brakes, rust issues and tires they wouldn't come back with a counter offer. They said this is a good price. We give the best price and wont go down any. So needless to say it was a wasted 5 hour trip.
16 of 17 people found this review helpful.
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Oct 29, 2016
kmiller2
Responded in a timely manner. Wanted me to fill out a credit app. before they would talk price. Saved me a two hour drive.
2 of 3 people found this review helpful.
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Oct 27, 2016
Had an appointment to get the car offered deposit, cash deal, delt with the sales manager and GM , driving 2.5 hours and get the call they sold the car ...
10 of 12 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

Hello. Please contact me on 219-525-4500. I would like to assist you with your concerns.
Thank you!
Charles J. Schmitt
Executive Manager
219-525-4500
Oct 15, 2016
They advertised the car as a premium model. We found out after we bought it that is was a base. So buyer beware We drove 4 hours to get to the dealer But even though it was a great price. They were very nice to us Mary did a great job very honest and concerned about the customer. That convinced me to put a deposit on the car right away Greg the Salesman was nice and so was sales manager Financial guy interrupted our sales guy upset about keys. It was very uncomfortable for us. Sales manager yelled at the financial guy in the middle of finalizing the deal. As a result we did not have time to get the extended warrantee and had to do do it at a dealer closer to home. They had a great buffet at the dealer which was nice I just felt really bad that they advertised it as a premium and it wasn't.
8 of 8 people found this review helpful.
Is this helpful? Yes | No
Oct 3, 2016
jamesmol
5
Dealer responded quickly. Was very honest about issues with the vehicle. Decided not to buy because of the issues that were disclosed...
3 of 3 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

Thank you kindly! Appreciate your honest feedback. Let us know how we can help you in the future.
#BackedbyBerman!
Charles J. Schmitt
General Manager
219-525-4500
Sep 10, 2016
Horrible experience. Drove over 6 hours to look at a vehicle, and it was sold moments before arriving. A call to let us know would have been greatly appreciated.
10 of 11 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

We're sad to hear you are so unhappy with your experience. Please let us know how we can improve your experience next time! Kindly contact me so we can resolve your concerns.

Thank you.
Charles J. Schmitt
General Manager
Sep 10, 2016
Very responsive
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Aug 10, 2016
Great, they responded promptly and have been attentive.
1 of 2 people found this review helpful.
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Aug 6, 2016
Dealer did everything they promised and deal was completed in very good time. Owner and staff were very easy to work with and my time was not wasted.
2 of 4 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

Thank you lindly! Welcome to the Berman Family!
Jul 24, 2016
Terrible experience. I contacted the dealership on 7-19-16 and actually spoke with the owner Charles. I explained that I was very interested in a BMW they had for sale but that I could not get down to the dealership for a couple of days and asked Charles if I could put money down on the car to hold it. Charles said that putting money down was not necessary and that they will hold the car and take the listing off of the internet. On the next day I spoke with Greg of the dealership as I had more questions. At this time Greg tells me that they are in the middle of doing a deal for the car that was supposedly on hold for me. I explained that I spoke with the owner yesterday and that he promised to hold car for me. Greg then tells me this: You would have needed to put money down on the car!! I explained that I was the one who offered to put money down but Charles said it was not necessary. Greg apologized and suggested I keep searching the internet for another BMW. Thanks for nothing!!!!
7 of 8 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

Sir, your details regarding this sale are accurate. It was an oversight on our management team as we did sell the car we were holding for you. It was a genuine mistake and do apologize. Kindly, let me know if I can be of any further assistance.
Regards,
Charles J. Schmitt
General Manager
219-525-4500
Jun 26, 2016
The car was not great, manager was loud and used foul language. Not a good experience at all !!
5 of 6 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

Sir, I personally apologize for my own loud behavior. I own this mistake and am deeply regretfull for my behavior. We all agree a consumer should never hear the interactions we have within our own offices. I take full responsibility and genuinely apologize.
Best wishes to you and your family.
Charles Schmitt
General Manager
219-525-4500
Jun 4, 2016
Dmudd
Great experience. No game's made buying a car painless.
1 of 3 people found this review helpful.
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May 27, 2016
Exceptional service and accommodations. Highly recommend.
1 of 3 people found this review helpful.
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May 25, 2016
Responded back quickly
1 of 3 people found this review helpful.
Is this helpful? Yes | No
May 23, 2016
Prompt, attentive, just the right amount of information and contact.
1 of 3 people found this review helpful.
Is this helpful? Yes | No
May 15, 2016
Good
1 of 3 people found this review helpful.
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May 13, 2016
sarahvw
very friendly and knowledgable
1 of 2 people found this review helpful.
Is this helpful? Yes | No
May 10, 2016
Prompt, courteous and knowledgeable response.
1 of 3 people found this review helpful.
Is this helpful? Yes | No
Apr 13, 2016
wahjam
5
Very fast communication from this dealership. Although I did not purchase the car I was looking at due to a sale prior to me calling back, they kept in contact and presented other choices. If I find another vehicle on their site I would have no second thought of calling them. The communication included a sales person and a manager.
1 of 3 people found this review helpful.
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Mar 30, 2016
Prvandyk
Quick response car was sold
1 of 2 people found this review helpful.
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Mar 15, 2016
Awesome.
1 of 3 people found this review helpful.
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Feb 29, 2016
Very responsive dealership to my questions.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Feb 29, 2016
Very easy to deal with, I was very happy with the with process and the car I got.
1 of 2 people found this review helpful.
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Jan 31, 2016
paid a little bit more than I wanted to but great customer service
1 of 1 people found this review helpful.
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Jan 25, 2016
Greg was awesome. They were honest and I love my car. Greg was so friendly, not pushy, and very helpful. Highly recommend this dealership.
1 of 2 people found this review helpful.
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Dec 20, 2015
Very pleased with this dealer. No pushy salesman and the prices are priced to move.
1 of 2 people found this review helpful.
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Dec 20, 2015
I bought the car they listed on this site! They responded quickly, we're courteous, and gave me a great deal for my trade in. I brought my new car home and noticed a flaw in the body of the car that I hadent seen at purchase. They were quick to resolve the issue. I would recommend this dealer to others.
1 of 2 people found this review helpful.
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Nov 30, 2015
Quick response Great follow up. When I do decide I def call. Berman
1 of 1 people found this review helpful.
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Read 13 old reviews
Sep 2, 2015
Sara B. at Berman Infiniti was very responsive and helpful!
1 of 2 people found this review helpful.
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Jun 17, 2015
Great experience, people were easy to work with and found a great car here! Sarah pointed me in the right direction and Eric sealed the deal. You guys are a great team! Thanks guys
1 of 1 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

Thank you!
May 25, 2015
Formal, courteous, and committed to customer satisfaction. Closer than Chicago and Fort Wayne for area code 46637 customers. Hope to return one day in the distant future!
1 of 1 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

Thank you for the support!
Apr 19, 2015
Car was rough and didnt buy however Beth the sales lady was up front and honest before I drove 200 miles to see it.
1 of 1 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

Thank you for the understanding.
Feb 18, 2015
It was good everyone was very nice
1 of 1 people found this review helpful.
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Response from Berman INFINITI of Merrillville:

Thanks!
Dec 23, 2014
Clayton and Sara were a great team!
Is this review helpful? Yes | No

Response from Berman INFINITI of Merrillville:

Thank you!
Dec 21, 2014
Just fine.
Is this review helpful? Yes | No

Response from Berman INFINITI of Merrillville:

Thank you very much!
Dec 7, 2014
I did not purchase a car, only inquired about one... Tony was wonderful and didn't pressure me into buying now.
Is this review helpful? Yes | No

Response from Berman INFINITI of Merrillville:

Appreciate the kind words.
Dec 4, 2014
I didn't end up needing a new car, but they were very helpful and attentive
Is this review helpful? Yes | No

Response from Berman INFINITI of Merrillville:

Thank you!
Sep 10, 2014
I bought a car from Larry at Infinity and I am very satisfied.
Is this review helpful? Yes | No

Response from Berman INFINITI of Merrillville:

Larry is great!  Thanks for the review.
Sep 9, 2014
good response
Is this review helpful? Yes | No

Response from Berman INFINITI of Merrillville:

Thank you!
Sep 2, 2014
We had EXCELLENT customer service.. Very friendly, and helpful!! Will definitely go back for another car!
Is this review helpful? Yes | No

Response from Berman INFINITI of Merrillville:

Come back anytime! Thank you!
Aug 11, 2014
Great to deal with. Very pleased with my experience with Eric ( Salesman) and Greg ( Business Manager).
Is this review helpful? Yes | No

Response from Berman INFINITI of Merrillville:

Thank you so much!

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