Bergstrom of Kaukauna

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2929 Lawe St
Kaukauna, WI 54130

Sales: (855) 269-0133

Service: (877) 396-9534

Today 8:00am - 8:00pm
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Aug 25, 2017
Awsome
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Feb 11, 2017
Emailed about vehicle, they called me on phone with in minutes, didn't ask them to call, but answered anyways. I asked if the vehicle was still available and they said it was, so she set me up with a time to meet the internet used car salesman at the location he vehicle was. I arrived at the dealership in which a salesman asked if I needed any help, and I told him I had an appointment with the person that they set me up with, he proceeded to tell me he didn't work that day, so he proceeded to help me with the vehicle I was interested in. I then was told the vehicle wasn't for sale and that I couldn't even test drive it because it wasn't inspected yet. He told me that he would let the internet salesman manager know I was there and that I would get a call the next day. Waited for call never got one. Was contacted via email from another management member asking if I was contacted yet. I wanted to give the internet manager time so I didn't respond yet. I finally was contacted by the internet manager in which he then proceeded to tell me the same thing the other salesman had already to me, that the truck wasn't for sale and that it had some issues that they didn't think was worth fixing. I thought what ever. I was very disappointed in that the vehicle was listed for sale and was listed as inspected on CarFax before they put it up for sale on their website. Poor communication. They seem more interested in selling new vehicles then selling used vehicles that they might have to do a little work on. Could of made a good customer relationship, but now I don't think I will do any business with Bergstrom of Kaukauna. Don't know why I even gave them one star. Thanks for wasting my time.
2 of 2 people found this review helpful.
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Response from Bergstrom of Kaukauna:

Hi Doug, thanks for the feedback. We apologize for the poor and confusing communication. Sorry for the frustration. Also sorry for the confusion with the vehicle. When we take in a trade, we want to make it available as soon as possible. We do this by adding it to our website. In this case, the vehicle in question wasn't quite ready for sale.
Aug 11, 2016
Hands down the best dealership I've ever been too. Jim and Adam were both amazing.
1 of 1 people found this review helpful.
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May 7, 2016
When I email and ask not to have someone call to ask more questions or push for a sale... Respect that request please... Do NOT call! I received probably 3 calls a DAY... Even when I asked for email only and had two simple questions. Turns me off from even trying to generally inquire about a vehicle. I ended up blocking the calls. I will go elsewhere when I actually want to buy a vehicle.
1 of 1 people found this review helpful.
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Feb 12, 2016
The folks at Bergstrom contacted me right away regarding my inquiry, and also made a timely follow up call. I very much appreciated their professional and courteous customer service, and will not hesitate to contact them in the future! Thanks Bergstrom...
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Jan 25, 2016
Buy from this dealer. Great experience!
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Jan 16, 2016
They didn't know what color car was on first contact. A week later they sent me a picture from their phone and I had to tell them it was Sienna Red and not Bronze as described.
1 of 1 people found this review helpful.
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Dec 8, 2015
Responsive and friendly.
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Read 2 old reviews
Apr 4, 2015
Not enough information given
0 of 1 people found this review helpful.
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Mar 12, 2015
One of the worst dealers. Pushy and uninformative. Wasted my time there.
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