Beck & Masten Kia

25503 State Highway 249
Tomball, TX 77375

Sales: (832) 639-6107

Service: (281) 539-1111

Today 9:00am - 8:00pm
(Closed Now)
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All reviewers have been verified to have contacted this dealer – Learn More
Jun 7, 2017
GuruG9VN
Called promptly
Is this review helpful? Yes | No
Jun 5, 2017
Jessica was great. Had car ready for test ride. No high pressure sales tactics.
Is this review helpful? Yes | No
Apr 13, 2017
Finally bought the car listed.Dealer would not give me what I wanted.My wife asked that I trade in our old car,instead of selling my self.They are now asking twice what they gave me for trade in.-- No one to blame but myself.Also had to go to another dealer to buy remote key.I did not find out it was missing until after the sale.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 10, 2017
Great service with Justin. Able to negotiate a good price and bumper to bumper warranty. Very happy. Worth the drive to Tomball for me.
Is this review helpful? Yes | No

Response from Beck & Masten Kia:

Congratulations!!  Thank you so much for allowing us the opportunity to earn your business.  
Apr 8, 2017
GuruWRPK
Dealer responded to my inquiry in a prompt courteous and knowledgeable manner, Thank You
Is this review helpful? Yes | No

Response from Beck & Masten Kia:

Thanks for sharing your review!  We're glad to hear that we provided you with prompt, helpful service.  We'll be sure to pass along your kind words to our team.  
Mar 2, 2017
Awesome ‼ very professional Mr Worsham made sure I was a very satisfied customer made sure All promises were kept. A very pleasing experience.
Is this review helpful? Yes | No

Response from Beck & Masten Kia:

Thanks for sharing your review, Debra!  We're glad to hear that you are a satisfied customer.  We'll be sure to pass along your kind words to our team.  We hope to see you again, thank you for your business and your recommendation!
Feb 11, 2017
Good
Is this review helpful? Yes | No
Oct 4, 2016
I saw this vehicle listed on cargurus.com and emailed the dealership on a Monday about it. I was contacted right away by a salesman and told him I wouldn't be able to get there until Saturday, doubting that it would still be available then. I was contacted on Saturday by Jessica who told me that the vehicle was still there. I drove from Sugar Land to Tomball expecting to get a bait and switch. Instead, I was greeted by Justin Britt who took me to the car. It was exactly what I've been looking for, and the price was fantastic. He completed some paperwork, a deal was struck, and shortly I was with finance guy, Billy Knight who worked to get me the best finance rate and warranty. I was in and out of there in 3 1/2 hours. It was a fantastic experience. I haven't bought a car in 14 years and I was dreading going there, but I can't say enough good about it!
4 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Beck & Masten Kia:

Thanks for sharing your review, Stephanie!  We're glad to hear that we provided you with prompt, helpful service.  We'll be sure to pass along your kind words to our team.  We hope to see you again, thank you for your business and your recommendation!
Oct 2, 2016
Sent car to auction before I got there to drive and told me the car was 4K more than listed online.
Is this review helpful? Yes | No

Response from Beck & Masten Kia:

It's disappointing to hear that your experience wasn't on par with our standards, Denise.  We always strive to provide our customers with an enjoyable shopping experience.  We would appreciate a chance to make it up to you - please contact me so I can work on fixing anything that went wrong.  -Jessica Pizarro, Customer Service Manager, jpizarro@beckmasten.net
Sep 26, 2016
I spoke to someone there in the morning and made arrangements to come by in the evening to look at the car, I called around 3 pm (to verify we were coming as we were driving 2 1/2 hours to see it) and the salesman informed me that the car was put on a truck at 1 pm that day for auction. I was pretty frustrated as I had called earlier and they knew I was coming.
Is this review helpful? Yes | No

Response from Beck & Masten Kia:

We regret to hear that you didn't receive the treatment or communication you deserve, Katie.  It's always our goal to provide our customers with an enjoyable shopping experience.  We would appreciate a chance to fix anything that went wrong - please contact me so I can work on making things right for you.  -Jessica Pizarro, Customer Service Manager, jpizarro@beckmasten.net
Aug 26, 2016
One of my best experience when buying a vehicle... Sales was very professional and friendly , kudos to Drey Smith for responding to me right away and helped make my decision to buy from Beck & Masten. My wife is Happy with the new car and looking forward to go on vacation next summer
Is this review helpful? Yes | No

Response from Beck & Masten Kia:

Raul, thank you for your kind review!  We're delighted to hear that Drey provided you with such great service.  We'll let him know to keep up the great work!  Congratulations to you and your wife on your new vehicle, please let us know if we can be of help in the future!
Jul 11, 2016
Got the car. It was a steal! Thanks Oliver. However, I suggest that you go there with your financial preapprovals.
Is this review helpful? Yes | No

Response from Beck & Masten Kia:

Thanks, Dennis!  We're glad Oliver was able to find you a great deal.  It always helps to have a loan pre-approved, but our financial team is here to help as well.  Enjoy your new vehicle, we hope to see you again!
Jun 26, 2016
Jjrangerm
A clerk responded, no sales people or manager did
Is this review helpful? Yes | No

Response from Beck & Masten Kia:

Hello,
Thank you for taking the time to tell us about your experience. We'd like to understand more of what happened. If you'd like to contact us and discuss this further, please feel free to. Thank you once again.

Jamie Perry
Customer Service Manager
713-726-4977
jamieperry@live.com
Jun 23, 2016
Very easy to deal with.
Is this review helpful? Yes | No

Response from Beck & Masten Kia:

Good morning, Will.
Thank you for the five star rating! We appreciate you taking the time to leave us a review. It's wonderful to hear that you felt comfortable working with us. We hope to see you again in the future.
Jun 18, 2016
Great so far.
Is this review helpful? Yes | No

Response from Beck & Masten Kia:

Keith! Thank you for your review! We hope to continue providing you with great service! - Jamie Perry, Customer Service Manager
Jun 8, 2016
Sales man don't know about this car technology
Is this review helpful? Yes | No

Response from Beck & Masten Kia:

Hey Narasi,
Thank you for taking the time to leave us a review. Our employees work hard to learn all that they can about the cars and the changing technology. It's frustrating to hear that you felt our salesman wasn't able to help you. We'd love to understand the situation better. If you'd like to contact us and discuss this further, we'd love to hear from you.

Jamie Perry
Customer Service Manager
713-726-4977
jamieperry@live.com
May 29, 2016
Would not negotiate price,
Is this review helpful? Yes | No

Response from Beck & Masten Kia:

Vernon, we appreciate your feedback. It's disappointing we were unable to come to an agreement regarding your new vehicle. I'd be happy to discuss your experience and work together with you. Please feel free to reach out to me at your convenience.
Thank you,
Jamie Perry
Customer Service Manager
713-726-4977
jamieperry@live.com
May 18, 2016
bstrom0427
Work with Drey. Super nice guy. Very patient and worked hard for me.
Is this review helpful? Yes | No

Response from Beck & Masten Kia:

Thank you for your review! We're happy that Drey worked hard for you and made sure you got what you wanted. Please let us know if we can assist you in the future.
May 4, 2016
The vehicle had been sold the day before my inquiry, but they did not let me know this and I made a trip over there for nothing. Also, they are still showing this vehicle as available and it is not.
Is this review helpful? Yes | No

Response from Beck & Masten Kia:

Tony, thanks for your feedback. I understand your frustrations about this. I'll be happy to discuss your experience in more detail with you. Would you please reach out to me at your convenience? I would appreciate it.

Best,
Jamie Perry
Customer Service Manager
713-726-4977
jamieperry@live.com
Mar 18, 2016
rbevis
Representative with Beck and MAsten Kia contacted me in a timely manner and was pleasant, courteous and respectful of my time.
Is this review helpful? Yes | No

Response from Beck & Masten Kia:

We appreciate your review, thank you! We're glad to hear our staff was helpful and respectful. Please reach out if you have any questions in the future.
Mar 6, 2016
They found the yes to make the sale, great team!
Is this review helpful? Yes | No

Response from Beck & Masten Kia:

Adam, thank you for leaving a great review! We appreciate your kind words and look forward to seeing you again in the future.
Feb 5, 2016
Don't waste your time at this so called dealership, I emailed the dealer about a vehicle I wanted to purchase. They answered back with pictures and saying that the vehicle was still available in there email.I received a call from a sales Rep asking what was a good time to come in for a test drive,Upon arrival the vehicle that I was supposed to purchase was sold the previous day. I drove 45 minutes to get there for nothing Beck and masten Kia gets the award for BAD BUSINESS.
Is this review helpful? Yes | No
Jan 23, 2016
they sold the car before I had the chance to take a second look, but at least he texted me, so I didn't go out there
Is this review helpful? Yes | No
Jan 23, 2016
Low pressure salesman. Great experience.
Is this review helpful? Yes | No
Jan 2, 2016
Dealer responded. I have no time to follow up due to hectic schedule.
Is this review helpful? Yes | No
Dec 23, 2015
They tried to rip me off on my trade in and salesman was playing games
Is this review helpful? Yes | No
Nov 11, 2015
We did purchase the vehicle but after that our salesman was MIA. Never returned our calls..the vehicle needed to be inspected and we expected the alignment to be fixed. We had to replace all four tires immediately ourselves but upon picking up vehicle from service apt, no alignment was performed. In fact mechanic informed us that he suggested brakes and alignment both be done but was told not to do it. We had to get with GM to find out why not. No one could answer questions. The GM did agree to get truck properly fixed. Just be careful with these guys. It seems like they buy allot of auction cars and do very little to them before selling the vehicle. All in all, not impressed.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Nov 5, 2015
They like to keep an open communication with all prospect clients.
Is this review helpful? Yes | No
Oct 29, 2015
GMedina03
Contacted me promptly after showing interest in the truck. We weren't able to make a deal, but staff was helpful.
Is this review helpful? Yes | No
Oct 12, 2015
Good contact. Car was sold by the time I arrived at lot.
Is this review helpful? Yes | No
Aug 11, 2015
Called several times, got one call back and was told prices change. Attempted to make another offer on a listed vehicle and got no response. They don't need my money.
Is this review helpful? Yes | No
Jul 30, 2015
Good
Is this review helpful? Yes | No
Jul 26, 2015
ellenandmike2
after setting up appointment drove down there and the salesman said they were going to wholesale the car they werent going to sell to public tried to sell me another type of car seems like a bait and switch will not be dealing with them EVER. would not sent anyone there either
Is this review helpful? Yes | No
Read 5 old reviews
Apr 9, 2015
jessigreene
I am beyond satisfied with the service I recived here a Beck & Masten Kia Tomball. I called before arrived let Jeff know which car I was interested in, and upon my arrival he had the keys ready for me to go and test drive. When we arrived back to the dealership there were a few problems on my end but Jeff tried anything possible to keep me uplifted and not to give up and I appreciated that so much. He even tried two other possible cars one in which I was not interested in and he understood and didn't try to push me into and make me interested like other dealerships have done to me previously. He even was willing to teach me how to drive a manual so I could get the second car opption which I thought was a win win because I've always wanted to learn. But at the end of the day I end up getting the wonderful Kia Soul that i had my eyes on from when I walked in. I would definitely recommend this dealership to anyone I know that was interested in getting a new/used car. Not only was Jeff amazing all the staff here is very uplifting and friendly. Thank you Jeff for all your help!
Is this review helpful? Yes | No
Mar 21, 2015
Prompt and clear response. I was very happy with the amount of detailed information provided. Thank you.
Is this review helpful? Yes | No
Mar 16, 2015
I wouldn't buy a car from here if I had to walk the rest of my life. They put pics of a car online with a price and when we got up there the radio was different they told us the car had been broken into over the weekend and then told us they quoted us the wrong price after talking all weekend through email. We asked to talk to the manager he would not face us after jackin up the price on us. It was just one lie after another with them.we got a much better deal at Volkswagen of the woodlands.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 2, 2015
would definitely go back to them and purchase my next car.
Is this review helpful? Yes | No
Jun 2, 2013
1/4 tank of gas in the car i bought and 800.00 for my trade in, i had a better experience at Ron Carter in Alvin.
Is this review helpful? Yes | No

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