Bay Automotive

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6950 N Military Hwy, Norfolk, VA 23518

Sales: (757) 855-5555

Service: (757) 855-5555

By Appointment Only
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Feb 16, 2017
Dannysboobala
Ended up purchasing this vehicle. We worked with David. He was extremely nice and very helpful throughout the process!
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Jan 13, 2017
CocoaJane88
Contacted me in a timely manner. Very eagered and cared about me being a customer.
2 of 2 people found this review helpful.
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Jan 3, 2017
Heatsave37
Keep in touch
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Dec 11, 2016
Great. Rep make contact and explained how they worked with customer. they offered to allow me to have the car over the weekend for a test drive. I found a different car someone where else; however I still admire their customer service.
1 of 1 people found this review helpful.
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Response from Bay Automotive:

Renee, Thank you so much for the kind words and the opportunity to earn your business!! Please remember us in the future.
Oct 17, 2016
Beachmom5
They responded very nicely- just found a different vehicle
1 of 1 people found this review helpful.
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Response from Bay Automotive:

Beachmom5,  Thank you so much for your kind words!!  Please let us know when we can be of assistance to you in the future.
Oct 3, 2016
After several emails back and forth with two different people, I finally got the answer to my original question. There was no price on the original listing.
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May 23, 2016
The car I originally inquired about was sold that morning, they did not tell me until I arrived. Tried to get me to test drive a similar more expensive vehicle. They did however try to track down another vehicle that I would like and did an appraisal on my current car. I loved the customer service and would recommend this dealership.
2 of 2 people found this review helpful.
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Response from Bay Automotive:

Katie, We are so sorry that we sold the vehicle prior to your arrival, however, we do appreciate the opportunity to earn your business and look forward to any and all future opportunities to assist you in your automotive endeavors to come.   
Apr 15, 2016
Professional, expediant service. Clean cars.
1 of 1 people found this review helpful.
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Feb 10, 2016
S3rnBell
I scheduled an appointment to view the jeep I was interested in and I even called the next day to confirm before arriving to make sure the jeep was still there and when I got there they told me the car had been picked up the night before when I made the appointment. A few days later they called me to see if I was still interested and I told the lady I would have to call her later to setup an appointment for "tomorrow". When I called she didn't answer and didn't call me back, so I went up there since they told me the car would be ready for me on that day and once again no car. I tried calling the sales lady I had been talking to and she didn't answer again and still hasn't called me back. I'm no longer interested in buying anything from these people.
1 of 2 people found this review helpful.
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Oct 23, 2015
They were very persistent about contacting me and making a deal. Unfortunately I found another vehicle.
1 of 1 people found this review helpful.
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Jun 26, 2015
David Broner is awesome!!
1 of 1 people found this review helpful.
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May 14, 2015
Same issue as was already posted, I should believed what I read. The dealer tells you the car is at one lot and then it's at the other. After confirming an appointment for a test drive they tell me "the car was sold last night".
1 of 1 people found this review helpful.
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Response from Bay Automotive:

Thank you for the feedback. We only recently opened our second location and there was a little confusion as to the vehicle location and its current status. We apologize sincerely for the error.
May 4, 2015
Price changed as soon as I said I was serious
1 of 2 people found this review helpful.
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Response from Bay Automotive:

We appreciate your feedback. If you would like to call or email sales1@bayautomotive.com I will be happy to forward your concerns to our management team. We make every attempt to ensure the pricing of our vehicles is accurate and up to date and it is not our policy to change the price during the purchase process. Please let us know if we can assist any further and please accept our apologies for any confusion.
Read 2 old reviews
Feb 27, 2015
I initially wanted a cruz they had on the lot but i found another car on their lot that was a little more my speed. I went in on a Saturday night. I was called by eddy but tony was my salesman. he stated that he had only been working for two months. he was very comforting, made me feel like we had known each other for years. they're very friendly, although understaffed. They let me take the car home for the weekend. we got a little snow so i ended up having the car for about 4 or 5 days before i made it back to the dealer. i did have a problem with the driver window but they promised they would get it in the shop. I would definately recommend this dealer...
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Nov 21, 2012
Friendly.
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