Barnes Used Cars

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11916 Maple Ave
Rockville, MD 20852

Sales: (301) 230-2882

Today 9:00am - 7:00pm
(Open Now)
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May 29, 2014
Worst customer service ever. Condescending and Rude. Buying a car should not have to be such a painful process. These people should not be doing business.
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Jan 23, 2014
I waited about 15 minutes before anyone onsite came to assist me. It's not because they were busy helping other customers, I was the only one there. The door to the bldg was open but no one was immediately available. I called out "Hello, hello, hello" but no one answered. When the gentleman did show up it took another 5-6 minutes to find the key to the Saab from the key board. There were only about 20 labeled keys to choose from. The car looked great from the outside. But after driving it you realize it needed some work. This should be stated in the ad so that a prospective buyer can determine whether or not they want to make the trip to see the vehicle. I don't think potential buyers expect perfection with regards to a used vehicle. However some honesty up front regarding the vehicles condition reflects the virtues and intentions of the seller. The person who assisted me (a different person than the first gentleman) said that the car would run better after it warmed up. Based on my experience I will not give their used cars or advertisement another look. I will give 1 star because at least the car did look as it appeared in the picture.
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