Balise Volkswagen

525 Quaker Ln
West Warwick, RI 02893

Map & Directions

https://www.balisevolkswagenri.com

Sales: (401) 298-2598

Service: (877) 434-7973

Today 9:00 AM - 6:00 PM (Open Now)

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Sales Reviews (13)

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Aug 24, 2019

Car Shopper

Love my car but whole process took WAY too long! It was stressful to get process finalized, too many people handed off to. I will probably never buy another car in RI as they charge a 50% deductible for covered repairs!!!! Salesman told me it was covered under “their” warranty at his desk & found out at SIGNING it was otherwise. If car didn’t have such low miles or I hadn’t been waiting for hours I probably would have passed & in hindsight after the issues in picking up/not being ready on time I wish I had. Staff & management were polite & professional though. Finance was very, very aggressive in pushing pricey extended warranties on this, that & everything you can imagine.

0 people found this review helpful.

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Aug 11, 2019

Klay

Made quick contact with follow up as needed.

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Mar 24, 2019

jim

Here is my experience with Balise. When I walked in I was greeted by Bob. I told Bob that I communicated the internet salesperson and that I had an appointment. Well he had no clue who I was or what I was interested in purchasing. I had to sit there while he fumbled through the inventory to find what I was looking for. I figured since I emailed them my requirements and had an appointment that someone would know that I was coming in or what I was looking for. While there I was quoted $14.5k for a 2015 TDi SEL after taking it for a test drive. I told Bob and the Sales manager that I had to speak to my wife. When I got home I showed my wife the pictures I had on my phone but wanted to show her the interior. So I go online to the picture of the car and to my surprise the price of the car was 13.8k. Seems hard for me to believe that the price dropped $700 in the 40 minutes that it took me to get home. Went there the next day and was quoted the same price. 14.5k.

5 people found this review helpful.

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Jan 30, 2019

CHRISTOPHER

Seemed like a better dealer than most. But I didn't buy because I found a better price on another car.

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Jan 4, 2019

GuruBLCDW

Went to this dealership on a Saturday afternoon waited 15 minutes no salesman available I left

1 people found this review helpful.

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Dec 13, 2018

Still looking

Called them about used truck...got call back next day...conflicting info on posting

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Nov 1, 2018

GuruT2SKK

Very quick response via email.

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Aug 31, 2018

Evan

Seemed like a great price for exactly the vehicle I was looking for. It was 3 hour drive from where I live so I repeatedly asked the salesperson whether the condition was as described in the listing. She assured me the car was "immaculate." I dropped everything to rush over there and discovered that it had odd scratches on the fender wells and a couple of big dents in one rocker panel. Original salesperson was conveniently "out sick" so I was assigned someone who proceeded to try and sell me several other cars--much higher prices, etc. Really disappointed in these guys.

3 people found this review helpful.

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Jul 14, 2018

Mario

Horrible! Fake price, added another $1,000 in fees. Then was supposed to call me back but never did! And I left a message as well but never returned my call. So I canceled them all together.

1 people found this review helpful.

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Nov 29, 2017

donald

spoke w/sales asked for CARFAX but they only use auto check which isn't very helpful showing repairs and services, the dealer can add there work but usually only shows when vehicles are reg. titled. Vehicle was sold prior to my further comm. so I'll look for dealers w/carfax history in future.

1 people found this review helpful.

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Nov 28, 2017

Jill

Very fast in getting back to me.

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Nov 28, 2017

Bob

Has nade several contacts with info.

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Nov 26, 2017

Nazar

Quick response

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Read 30 old reviews

Jul 11, 2017

Carlos

I traveled for an hour to get to an appointment I set the day before and when I got there the truck was sold they had my email address it would of be professional to let me know but the didn't care bad reviews.

6 people found this review helpful.

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Apr 18, 2017

Maneesh

I had to drive 2 hrs to reach the dealership .On reaching the place , I was told the car was sold yesterday and an email was sent to you. The email was sent an hr before my meeting and they did have the courtesy to call and inform that the car was unavailable. The response from the sales person after that was appalling.

5 people found this review helpful.

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Jan 16, 2017

Jayne

Never let me know vehicle was gone.. They kept my appointment anyway

4 people found this review helpful.

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Nov 10, 2016

Kimenjo

Great Sales and Management Team!!

1 people found this review helpful.

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Oct 10, 2016

Bruce

Immediate response, calling today to arrange test drive etc

1 people found this review helpful.

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Jun 13, 2016

Cooper

Exactly the car I wanted in the exact price range. Bought the car on the spot after doing months of research. Bob W was low key and very helpful. Would not hesitate to refer friends to this dealer.

1 people found this review helpful.

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May 18, 2016

noreen717

test drove newer model, decided against the model.. but Balise was very professional

0 people found this review helpful.

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May 3, 2016

Richard

Friendly and honest. Answered all my questions.

1 people found this review helpful.

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Apr 9, 2016

Extremely over priced!

3 people found this review helpful.

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Jan 23, 2016

Jairo

Excellent experience. Very professional and no sales pressure. I would highly recommend.

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Nov 17, 2015

Lewis

Contacted me quickly.

0 people found this review helpful.

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Oct 26, 2015

Paul

Very pleased with my experience with the sales people, particularly after my purchase. Very helpful getting to know the car,

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Oct 22, 2015

kenegan1

Car had tons of small dents. Car wasnt worth the asking price with all those dents and the dealer wouldnt budge on price. Didnt like managers rude attitude. Not recommended.

3 people found this review helpful.

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Oct 8, 2015

Dara C.

Darren and all involved in the purchasing process were phenomenal. Both friendly and professional. I'd recommend them to anyone.

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Mar 18, 2014

AnnMarie

Disappointing experience. Please be cautious when dealing with the internet sales department!

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Mar 11, 2014

Laura

Prompt response, friendly, and helpful.

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Oct 3, 2013

Ryan

These folks were fantastic and I plan on doing business with them in the future.

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Sep 11, 2013

Jamal

Great customer service.No Complain so far. Responded fast on my questions and when I arrived the vehicle was prepared ready for me to test drive.

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May 28, 2013

Ward

car sold ,notified by dealer

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May 2, 2013

Joe

good initial response from internet sales person, but vague about model availability & pricing; they got a bit nasty when I expressed reluctance about coming to the dealership without any assurance they'd get my car

1 people found this review helpful.

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Mar 26, 2013

Stephen

Dealer was quick to answer financing and other questions over the phone. Would do business with them if much closer to home.

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Feb 15, 2013

peter

yes ,i went here bought bmw x5 thought it s high price ,but im happy car 1 owner very good shape .have not find anything wrong with it yet ..good dealer but ,poor communication ,they never return my call, untill 1-2 days later...............

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Dec 29, 2012

Faith

Contacted dealer via email and received an immediate response. However, I found their follow up emails to be too aggressive and pressured, ie, "You better hurry up and get here because we have other people interested in looking at this car!"

1 people found this review helpful.

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Dec 17, 2012

RAYMOND

bait and switch

1 people found this review helpful.

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Oct 7, 2012

Brittany

they are very friendly and accomadating to me ,I hope to work with them.....

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Sep 21, 2012

Kim

They were responsive & helpful on the phone, but I never drove the 2 hours to deal with them face to face so I can't fully comment.

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Sep 8, 2012

Kelly

Was very attentive until we got there and found car we wanted then they let us sit around while they helped others, very long process

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Aug 22, 2012

Mike

Only corresponded with dealer by email. I Did not purchase car from this dealer due to fact I live more than 50 miles away.

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Aug 22, 2012

Mike

Very disappointed with this dealer , I drove 2 hours to see a car that was described as being in great condition with the exception of some spots on the roof. Come to find out that the roof and side Needed to be repainted do to 40-50 acid spots, interior was not clean. After agreeing that they would send it to the body shop and clean and they would get in touch with me, I actually received a call asking if I was still interested , I said yes but I'm waiting for the body shop response. A few hours later I received an email stating the car was sold. Thank you for letting me drive four hours for nothing

1 people found this review helpful.

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Apr 4, 2012

Richard

Excellent response to my questions.

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Balise Volkswagen

Balise Volkswagen

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