Baker Motor Company

1511 Savannah Highway
Charleston, SC 29407

Sales: (843) 647-7697

Service: (877) 468-3049

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All reviewers have been verified to have contacted this dealer – Learn More
Aug 12, 2017
Very nice people, salestaff we're not high pressure, informative.
Is this review helpful? Yes | No
Jul 12, 2017
said they had the car , however it sold many days before.... 45 minute drive, waste of time. Felt like they just wanted to get me in ! Just be careful when you deal with them .
2 of 2 people found this review helpful.
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May 12, 2017
Quick response.
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Apr 30, 2017
Daytona98
They did outstanding job on responding to my inquires & I would recommend
1 of 1 people found this review helpful.
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Apr 19, 2017
Contact was ok but still waiting on pictures of vehicle,and didn't get a clear meaning on the damages on the SUV from carfax
Is this review helpful? Yes | No

Response from Baker Motor Company:

Michael,
   On behalf of the entire team at Jaguar West Ashley, we apologize that you’ve experienced this frustration during the car buying process. It is our goal to always provide an outstanding, detailed customer service experience for everyone who shops with us. Our Sales Manager Ashley Hanley would be more than happy to discuss anything further that you need. Please give her a call at (843) 852-4000.

Sincerely,
  The Jaguar West Ashley Team
Apr 14, 2017
dealer called me and we spoke i was to call when i came to town , i did but no answer and no return call. they emailed 10 days later to say car was sold. since i havent actually dealt with them except for this i cant say good or bad things about them
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Baker Motor Company:

Richard,
   On behalf of the entire team at Jaguar West Ashley, we apologize that you’ve experienced this frustration trying to communicate with us. It is our goal to always provide an outstanding customer service experience for everyone who shops with us. We hope that you’ll consider us for your future car buying needs.

Sincerely,
  The Jaguar West Ashley Team
Apr 10, 2017
Excellent experience. Everyone at this dealership was great from my first contact with Jennifer, to salesman Ryan, and manager Liz. And .. we bought the car. :-)
Is this review helpful? Yes | No
Mar 12, 2017
Excellent group of professionals to work with. A great experience as well as a rteat deal.
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Mar 4, 2017
Great response and attention from Brandy. While I was able to locate a vehicle closer to my home state, I was very satisfied with this dealership. Excellent service!
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Feb 17, 2017
Paul Pearman
Great communication, rating a 4 only because we did not finalize a purchase with the company, though they were very responsive.
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Feb 14, 2017
great
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Feb 10, 2017
Very clean place and very nice people i recommend this dealer 120% i got a great deal on a infiniti , great price
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Feb 9, 2017
Got a very generic response from dealership. Emailed back asked my questions again and never got another response.
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Nov 28, 2016
This dealership is very customer service oriented and is strictly focused on ensuring the customer has a wonderful experience purchasing their product.
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Nov 21, 2016
Salesman was very responsive and helpful;we just could not agree on the price of the vehicle. Would by all means recommend them on being courteous and responsive.
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Aug 30, 2016
culpepperjb
I purchased the car advertised, 2015 BMW X3 sDrive28i.
Is this review helpful? Yes | No
Aug 11, 2016
Terrible follow up. I don't have $50,000 to spend like all their rich clients. I just wanted a good used car for under $20K. Their sales reps have big egos, and look down on folks who don't have much money. I will never shop them again, and I suggest no one else as well. I ended up finding a E series on my own, so you don't need these folks.
4 of 4 people found this review helpful.
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Response from Baker Motor Company:

Brian,
On behalf of Baker Motor Company, we are sincerely sorry that you had such a negative experience at one of our dealerships. It is our goal to treat all of our customers with the highest level of respect and consideration. Our Sales Manager at Land Rover West Ashley, Ashley Hanley, would like the opportunity to discuss this issue with you further. Please give her a call at (843) 852-4000.  

Sincerely,
  The Baker Motor Company Team
Jul 28, 2016
Wonderful! Love my new van. It had everything and more than what I was looking for. Even though I wasn't buying s Jaguar they treated me as if I were. David was a great salesman and Danny a wonderful manager. Wonderful experience!
1 of 1 people found this review helpful.
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Jul 14, 2016
Sean Dyer was very friendly!!
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Jul 8, 2016
Dealer delivered on everything they said they would. I bought my Jag here and it was reasonably priced and they met my needs. Make sure you call and get someone in their internet sales department to actually get someone in the dealership on the phone. From there they are great to work with.
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Jul 2, 2016
Great will do it again
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Jun 27, 2016
very profesional, that is very nice , I like that ! Frank
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May 23, 2016
Excellent
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May 16, 2016
It started out good the saleman Michael e -mailed me and then he called.We spoke about the vehicle that I was inquiring about, he stated that he needed to find out which lot the vehicle was on.However I got a email inreference to another car than he call about that vehicle and I told him that was not the vehicle I wanted. He said he would call me back and never did.So guess what they lost a customer .I refuse to chase anyone down to purchase a vehicle when there's many other.
2 of 2 people found this review helpful.
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May 11, 2016
Response was timely !!!
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Apr 24, 2016
Excellent customer service! Very responsive and professional. Even though we were purchasing a Jeep from a Mercedes dealership they still treated us with the same first class service. Would purchase from them again!
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Apr 23, 2016
Email contacts were informed, yet not too many.
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Mar 21, 2016
Excellent response from Britney.
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Feb 23, 2016
Outstanding Customer service! They were professional and courteous. They were honest with me. I respect that.
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Dec 28, 2015
Dealer was fantastic
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Nov 1, 2015
5 stars
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Oct 26, 2015
Very pleasant communication. Seller honestly represented vehicle and responded very quickly and in a personal way - no hint of system generated email. I did not choose to purchase from them, but would recommend them.
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Oct 19, 2015
Great
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Sep 28, 2015
enzo1952
5
Best in the area.. Very customer service oriented.
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Sep 20, 2015
Dealer was very responsive. I went in for test drive- they could not have been more helpful and knowledgeable.
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Aug 25, 2015
Very good!!
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Read 19 old reviews
Jun 25, 2015
mshart
full price but fair, service also full price but good
Is this review helpful? Yes | No
May 21, 2015
The customer service was good.
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Feb 26, 2015
Dealer never responded. I always had to call him. Not helpful at all. Still waiting on a call from him. I will take my business where there are better service.
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Feb 26, 2015
Great
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Feb 22, 2015
honest info regarding vehicle. very professional.
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Feb 4, 2015
Sales department was great however the service department let the vehicle pass its safety check with a horn that didn't work and rear brake components that were not properly installed. In fact a caliper pin's cotter pin was missing which could have led to some serious problems. I invested in an extended warranty so I'm covered but these items never should have been missed!
1 of 1 people found this review helpful.
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Feb 2, 2015
Responded but didn't have the opportunity to make a deal.
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Oct 1, 2014
Pitiful Last place would ever attempt to buy a vehicle.salesman was more intrested in himself than selling a Mercedes
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Dec 29, 2013
Jeff Thompson is the best pre-owned specialist I've dealt with. First-class experience.
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Dec 27, 2013
The management staff at Baker is very accommodating. The salesman I was assigned was new and did not have a firm grasp on the warranties and some other details. He was very courteous. I would recommend Baker Motors to be added to your list when shopping for a Benz.
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Nov 7, 2013
Fantastic!
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Aug 23, 2013
best experience I ever had
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Jul 23, 2013
Very responsive
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Mar 26, 2013
Easy- laid back- no pressure... I bought the car from them!
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Jul 24, 2012
Just OK, didn't seem too interested in selling me anything.
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Mar 22, 2012
Not a good experience- found even the switchboard personel did not have property address or directions, it went downhill from there. Sufice it to say they have premium cars at above premium prices with cur-rate service and willingness to be helpful- I heard the word 'NO' often when request sof r help or more favorable terms to me but answers to overpriced car offers was 'YES" when it came to firm price and terms- very difficlut to get a sense of fairness and value for the price paid. Of course I am used to dealing with Lexus people and that will raise all auto buyers expectations as how one should be treated when spending 5 figures on anything.
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Mar 14, 2012
I had purchased an Audi S5 from baker motor company in carleston. The sales associate and the manager made my purchase very plesant.
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Oct 10, 2011
They were very professional yet laid back. As a single woman, it was difficult to find a dealership that wasn't obnoxiously aggressive, or flat out dismissive. Baker Motor Co treated me with respect and didn't rush me through the purchase -- even though I was there at the end of the day! They are awesome!
Is this review helpful? Yes | No
Sep 11, 2011
Very poor response to inquiries..Devious in price negotiations. used car prices uniformly way above market value .Not a company I would buy a car from. A
Is this review helpful? Yes | No

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