BMW of San Antonio

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8434 Airport Blvd
San Antonio, TX 78216

Sales: (888) 653-8057

Service: (877) 447-7443

Today 8:30am - 7:00pm
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Jun 5, 2017
Nice help. Very nice. Not pushy. Talked and made us very comfortable. Knowledgeable about the cars we looked at, did not come down on price, and wanted full retail value plus premium. We did it buy from there , however bice dealership.
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May 23, 2017
They are. Fast. To. Respond. Very. Helpful.
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Apr 29, 2017
All went well. Dealer was able to answer all of our questions.
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Apr 24, 2017
GuruLL7M
All of the folks here were great! And, I loved the deal I got and the time and attention they gave me. Adam was awesome.
1 of 1 people found this review helpful.
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Apr 21, 2017
good
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Apr 10, 2017
The guy knew nothing about the car, took forever to bring the car around. Price was high and didn't bother to show us anything else.
2 of 2 people found this review helpful.
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Apr 9, 2017
Excellent service couldn't ask for more
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Apr 6, 2017
Did not tell me that they did not finance on this vehicle prior to me scheduling a test drive. Complete waste of time. They should have gave me this info prior to scheduling a test drive.
4 of 5 people found this review helpful.
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Apr 5, 2017
On three different occasions, one salesperson failed to return my phone calls. When I finally connected with him twice, he did not provide the information I asked. I felt that this salesperson could care less if I bought the car. He fits the stereotype of a "used car" salesperson.
2 of 3 people found this review helpful.
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Apr 2, 2017
Experience was great.
0 of 1 people found this review helpful.
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Mar 30, 2017
I received a computer generated email from the dealership asking if I had any questions. I responded back and said I just need to know if this vehicle is still available at their dealership in San Antonio and if $12,000 was the correct asking price. Never heard back from them.
1 of 1 people found this review helpful.
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Mar 27, 2017
Flipflop789
Brandon was the most engaging and helpful agent I have dealt with in some time. Considerate and thorough - great communication with text, email and calls! He is a keeper!
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Mar 25, 2017
The young man that helped us "Wade" was very patient and helpful
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Mar 24, 2017
I went to see the vehicle and found that the dealer wouldn't be performing an inspection, which was fine. I told them I wanted to bring a friend who could inspect it for me. The salesman, Daniel, was very friendly before then. Once he knew I wasn't going to buy the vehicle right then, he became very short and a little rude. I tried to overlook his sudden change, but when I contacted him later to let him know I had not been able to reach my friend yet, he let me know the car had sold. I responded letting him know that was the chance I was willing to take for my daughter's safety, but would still be looking. I never heard back from him again. I don't appreciate high pressure salesman. My father owned a dealership for many years and I am well aware of the pressure tactics. I would think that a dealership that specializes in high dollar sales and luxury vehicles would have a little more class. I likely would have returned took at other cars, but not after this.
5 of 5 people found this review helpful.
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Mar 23, 2017
Jeepcompass
Great service
1 of 2 people found this review helpful.
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Mar 22, 2017
I didn't buy this exact car since it had no fast charge, but Jay Cruz gave me a detailed video coverage, answered all my questions quickly, and led me to one with the fast Charge which I bought
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Mar 16, 2017
Good service.
0 of 1 people found this review helpful.
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Mar 11, 2017
Awesome working with Don Wilkinson. Daugylovrs car, perfect for our needs.
0 of 1 people found this review helpful.
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Mar 10, 2017
Mondeo_1932
Every thing went well thank you
1 of 1 people found this review helpful.
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Mar 9, 2017
yt3618
Contacted by email. Nice!
1 of 1 people found this review helpful.
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Mar 9, 2017
Dealer representative was outstanding!
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Mar 5, 2017
Breanna Mckee
I had a great experience! The process was smooth and no hassle!
0 of 4 people found this review helpful.
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Feb 28, 2017
Responded quickly. Worked with me with a trade
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Feb 25, 2017
Hellokittyjenna
Our sales associate was very helpful and very attentive to our needs. We went in to look at the vehicle and ended up purchasing the vehicle that same day. BMW was able to provide me with great customer service overall.
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Feb 23, 2017
Excellent
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Feb 23, 2017
ramozjim
Excellent customer service by Jay, salesman.
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Feb 18, 2017
Excellent
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Feb 15, 2017
Travis was an amazing salesman!!!
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Feb 14, 2017
JoeynChata
Great!! Awesome!! Customer Service...not much of wait time. Easy as 123 approval. Love the car and took it home.
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Feb 4, 2017
Everyone was wonderful. Especially Katherine!!
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Feb 3, 2017
Travis contacted me and everything went extremely extremely smooth with him and the finance company. I definitely recommend this dealership, travis as well as the rest of the staff were amazing. And Omg! He was so understanding when I would have to change appointment times. He wouldn't change the appointment for another day, he stayed waiting patiently, which is a huge plus +++ for me. My husband and I were very pleased that we had an awesome salesperson. ASK FOR TRAVIS EVERYONE!!!
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Jan 25, 2017
RXGarza
Nice experience.. still looking...
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Jan 4, 2017
5 stars
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Dec 30, 2016
Worked great with me
1 of 1 people found this review helpful.
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Dec 29, 2016
Great
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Dec 28, 2016
Actually ended up buying a different car but the transaction was smooth and painless. Great dealership!
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Dec 23, 2016
Contacted thus dealer twice about some used vehicles. They replied super fast. Actually went to look at one of the cars. Just did not buy as was not what I was looking for, but still nice cars..... This dealer went out of thier way to show thier cars. I was very impressed with thus service and I did not even buy the car. I was never presumed and treated . respectfully. I definitely recommend anyone give this dealership a look if buying new or used. I bet you'll buy if they have a car you like. Salesman I encountered was named Coach..nice gentleman!
0 of 1 people found this review helpful.
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Dec 22, 2016
They answered all my questions even though i didnt get a car from them
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Dec 13, 2016
Prompt initial inquiry and continued follow ups. Steven was professional and provided additional photos as requested. Ended the pursuit when we "discovered" the BMW had undisclosed body damage and a fuel system recall that prevented the sale.
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Dec 10, 2016
Fantastic experience. My email was answered right away. The sales person was polite, competent and knowledgeable.
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Dec 4, 2016
Test drove on a Monday. Asked to run numbers over the phone, and was my understanding we had a deal. Then radio silence. Then found out the next day the car was sold the previous night by someone who already started the process on the previous Saturday. Huge waste of time
4 of 4 people found this review helpful.
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Nov 25, 2016
The dealer I worked with was friendly but when I tried to offer them a little less for their $40,000 overpriced vehicle, they turned me away and pretty much said what you see is what you pay. If the vehicle wasn't overpriced I could understand but the same vehicle different color is available for $5k less. Not a terrible expirence but definitely not a 5 star.
7 of 7 people found this review helpful.
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Nov 23, 2016
They are working so hard to get me in this car. It will be worth the 6 hours drive to pick it up and meet my salesman face to face.
0 of 1 people found this review helpful.
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Nov 9, 2016
They respond imnediately but it was hail damaged sale. They'd better attach the direction or map to get there. iIt was very hard to find the place.
1 of 2 people found this review helpful.
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Nov 7, 2016
Quick and easy. No hassle.
0 of 1 people found this review helpful.
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Nov 4, 2016
good
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Nov 3, 2016
Spoke to a sales rep on the phone, I was inquiring about the car, he kept asking me "okay so you are going to come in and buy this car today?" No my husband needs to look at it as well "okay so once he looks at it you are are going to buy this car today?" I told him he was rude and unprofessional and his sales pressure was over the top and I wouldn't be working with the dealership. Really sad since I wanted the car! Get it together BMW of San Antonio!
6 of 6 people found this review helpful.
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Oct 21, 2016
First class service.
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Oct 19, 2016
Average exp...felt prices were high and dealership didn't want to negotiate ...didn't seem to want to sell a car
5 of 6 people found this review helpful.
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Oct 18, 2016
This was the first out of three s5(s) I looked at in the area. Someone approached me right away when i arrived. I have to say the level of service and care my sales advisor and manager gave me was excellent. I didn't feel pressured or rushed . It definitely gave me confidence in my purchase with them. The finance advisor made me feel even more comfortable with my purchase. I received a follow up call from my sales advisor after my purchase. I would recommend to family and friends.
1 of 1 people found this review helpful.
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Oct 9, 2016
Great communication.
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Oct 1, 2016
BMW of San Antonio replied via email in a timely manner in regards to the vehicle search.
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Sep 29, 2016
The experience was very positive with Steven Page & Adam I was treated very nicely & professionally & sure I will come back again
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Sep 26, 2016
Cobluebear
Sales rep had good email communication.
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Sep 5, 2016
Great place to work with
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Aug 31, 2016
They got back to me quick, sales person was pretty good to work with but we couldn't agree on trade in value.
1 of 1 people found this review helpful.
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Aug 29, 2016
Quick, professional service.
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Aug 28, 2016
Good Personal
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Aug 23, 2016
I requested photos of the vehicle and got an automated message saying they don't do that... I understand the vehicle has hail damage, but I live in Houston, I want to see the extent of the damage first before making the trip to SA
2 of 2 people found this review helpful.
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Aug 22, 2016
I contacted dealer 15 min before coming over and told them to have car ready, they said "ok" and that they'd have keys ready, but when I got there it had "just been sold." They were extremely rude.
4 of 4 people found this review helpful.
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Aug 21, 2016
Price was right. Staff provided great customer service. Thank you!
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Aug 19, 2016
Tried to sale me a car that had a very bad oil leak. Oil was all over the top of the motor
5 of 5 people found this review helpful.
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Aug 7, 2016
Responded quickly. Very accommodating. John Rine was awesome!
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Aug 4, 2016
I was [still am] interested in the 2013 Maserati GranTurismo - as advertised it has hail damage but agent would not take photos and send to me. I had explained that i was over 700 miles away and rather than making a wasted trip realistic photos would have helped my decision to inspect or not. He did not even respond. If BMW of San Antonio wants to sell a car they should at least accommodate a potential customers wishes - at the very least respond. Extremely disappointing!
3 of 3 people found this review helpful.
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Aug 1, 2016
Excellent response time and very caring for customers to be satisfied.
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Jul 27, 2016
Contact from dealer was unacceptable. Fixed price, no negotiation, on a used, hail damaged, as-is vehicle with no pictures or estimate of hail damage.
3 of 3 people found this review helpful.
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Jul 24, 2016
Quick response
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Jul 17, 2016
Great personal service. Strongly recommend this dealership!
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Jul 2, 2016
Good dealership . We were treated well
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Jun 15, 2016
They said it was one set price and now it's lower that the one set price??? I don't think I will do business with them.
5 of 5 people found this review helpful.
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Jun 13, 2016
Refresingly pleasant to deal with...
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Jun 5, 2016
It did not attempt to assist, I stood around for 30 minutes no one approach me to assist while other new guess were
3 of 3 people found this review helpful.
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Jun 3, 2016
Great response and service! Enjoyed the experience and professionalism.
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May 28, 2016
Even after the hail we all experienced I still wasn't given the attention I thought I deserved.it was only after I left the dealship that recieved a text .The announcement of a hail sale! Right!!
2 of 2 people found this review helpful.
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May 27, 2016
Very responsive
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May 20, 2016
Quick response!
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May 20, 2016
Very courteous
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May 18, 2016
Very professional and sweet...
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May 17, 2016
I did hear back to initial inquiry but then I asked a couple of questions and never heard back.
3 of 3 people found this review helpful.
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May 13, 2016
I asked for pictures of the hail damage but they declined.
1 of 1 people found this review helpful.
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May 9, 2016
Really good experience, the best service I have seen since I moved to San Antonio. Gerardo De La Garza was the name of the sales person, he was very courteous and polite. Everyone helped me and were very professionals. Due to credit issues I was not able to get a car, but as soon as I fix that I will return to the same dealer. What I like the most in this dealer over others I been to is that they helped as much as they could to get me into a car. Their service was not based on my credit score. Thank you all at BMW of San Antonio!! See you again someday
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May 1, 2016
Very professional, friendly, and informative
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Apr 30, 2016
EVK
They contacted me in a timely manner by email and then by phone. Showed interest in trying to be helpful.
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Apr 22, 2016
They call back always answer our question
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Apr 4, 2016
Great thanks
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Mar 30, 2016
Great response! Josh Barraza emailed me and texted right away when I wanted the Subaru Outback held until I can test drive it since I was coming an hour away from the city. Purchased the vehicle and everyone was helpful and friendly!
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Mar 26, 2016
Miguel is great!
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Mar 26, 2016
We purchased from this dealer. The sales person, Jerry Larrumbide, was a true gentlemen and one you don't see every day. An expert in his trade. The dealership was clean, friendly, and professional. Outstanding experience.
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Mar 24, 2016
Very friendly and knowledgeable.
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Mar 16, 2016
The dealer only responded to the inital email but did not responded to my responding email with questions I had.
2 of 2 people found this review helpful.
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Mar 6, 2016
Dear BMW of San Antonio, I am replying to this email for one reason, someone needs to know what's going on there and how I was treated and the lost sale of 2 vehicles for you! I emailed my interest to you about the black Toyota FJ Cruiser you have for sale. I wrote that I have cash money and I was very interested in the vehicle. When I finally got a return phone call I again explained that I had cash to pay for the vehicle and that I was headed to San Antonio on business and would be in to your dealership. I was told that the vehicle was creating "a lot of activity" and that it was being shown to someone else that might like it. Really??!! I have cash and I'm on the way! Is that how you really treat your customers? Needless to say I moved on. Now, today, I get an email telling me the vehicle is still available if I was interested. Really??!! Let me tell you what you missed. I paid cash for an identical vehicle in Dallas and while we were there my wife bought a vehicle too! So because of your callous attitude you missed out on the sale of 2 vehicles.
5 of 5 people found this review helpful.
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Feb 29, 2016
basic info provided
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Feb 14, 2016
I called to ask if the vehicle was still available, they said "yes". So I drove to the dealership and asked to see the vehicle. Well we looked for the truck for about 15-20 minutes and when we did find it, it had a flat so I wasn't able to test drive it. I received a call on friday to let me know that the tire was repaired. I told the salesman that I will leave work early to test drive the truck. I came home to shower and received a call from the salesman and he mentioned to me that the truck disappeared but he soon found out that the "check engine light" came on so they decided to take the truck to a Chrysler dealership to diagnose the problem, which was a good decision on their part but I left work early for no reason.
1 of 1 people found this review helpful.
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Feb 14, 2016
Never received a call and when I went to look they claimed to never had said vehicle despite the website I had on my phone to show them.
1 of 1 people found this review helpful.
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Feb 13, 2016
Car had sold but the sales staff was friendly and courteous.
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Feb 12, 2016
Not responsive to customers needs or to place value on my time. I assume they may take care of you once you are in store, But if they happen not to have what you are looking for there is no attempt to value you
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Feb 11, 2016
Quick response
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Feb 8, 2016
BMW of San Antonio responded to my inquiry with great professionalism.
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Feb 4, 2016
We bought the car at the price that we wanted and they could not have made it easier. We will definitely do business with them again.
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Jan 29, 2016
Quick contact. Questions answered. Prompt follow-up and consideration.
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Jan 29, 2016
Awful. Car was misrepresented in ad and salesman acted as if he had no idea but I am sure he did. History of car was listed as known in ad, but dealer denied this in person. Outside pictures were not shown because "they hadn't had time" but inside pictures were posted. Outside of car condition was awful, that is why no pics (imo). Car was listed as having passed 140 point inspection when in fact the inspection hadn't been done.
1 of 1 people found this review helpful.
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Jan 18, 2016
Awesome experience!
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Jan 15, 2016
The Dealer was awesome!
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Jan 14, 2016
Excellent service. Peter and jerry are their best sales representative.
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Jan 9, 2016
They dont help....they ask for down....will it is my experiencie and dont like it
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Jan 4, 2016
Ames0406
Amauri was wonderful and very professional! Best experience we have had during our search and dealing with several different dealerships. I would highly recommend BMW San Antonio!
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Jan 1, 2016
I had a good experience with BMW of San Antonio. I would recommend you check them out before you buy.
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Dec 16, 2015
A+++
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Dec 13, 2015
Purchased the vehicle after test drive . Experience was about what you would expect from a dealership
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Dec 11, 2015
Very positive experience, everything was handled promptly and efficiently.
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Dec 9, 2015
Great communication and response time
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Dec 4, 2015
Quick to respond
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Nov 24, 2015
Great people to work with
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Nov 20, 2015
Great
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Nov 18, 2015
very helpful and easy to work with
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Nov 14, 2015
Elizsilva
I purchased this vehicle from Houston over the phone and online. BMW San Antonio FedEx'd the documents and I drove down a few days later. The answered all my questions and took extra photos. They inspected the vehicle and even replaced the windshield at my request, all before I got there. This is modern day online car buying.
0 of 1 people found this review helpful.
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Nov 14, 2015
Contact me car was already sold but gave me other options
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Nov 6, 2015
Awesome people! Very easy to deal with!
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Nov 4, 2015
Very nice they already send me two emails... Great guys!
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Oct 30, 2015
Very courteous and professional. Did not waste my time.
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Oct 27, 2015
Awesome
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Oct 22, 2015
Great experience with the service I was given, Austin Hughes great person to work with came out with the vehicle the same day!
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Oct 21, 2015
Response was quick but the car was sold.
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Oct 9, 2015
Prompt response
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Sep 29, 2015
There was a car on the lot which I was extremely interested in. I was coming in from out of town to see the car. Before my appointment I was told the car had been sold.
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Sep 24, 2015
The car was also sold they contacted me by email....
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Sep 8, 2015
Worked with Adam and would again.
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Sep 1, 2015
Overall went ok but I did not purchase a vehicle. Has nothing to do with BMW of San Antonio it is my credit score
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Aug 15, 2015
Excellent experience.
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Aug 9, 2015
This dealership was even more than I had expected! The salesman we worked with, Josh Green, was very polite and informative and we got a GREAT deal on a used BMW X1 . The environment in the dealership was excellent, very clean and had complementary snacks and drinks. I would definitely recommend BMW of San Antonio!
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Aug 3, 2015
aprilrjp1
They responded quickly. Only problem was the car was listed as a platinum and it was a base R design not what I was looking for. They were great to deal with.
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Jul 30, 2015
Dealer made an appointment with me to test drive the car. The salesperson was aware I would be driving 98 miles to see the car. When I was only 15 minutes away the salesperson called me to tell me the car was sold. What a waste of my time and gas!
1 of 1 people found this review helpful.
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Jul 25, 2015
Will keep u updated on vehicles on lot u are looking for
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Jul 10, 2015
I actually purchased another vehicle from there. Car was in superb condition for a great deal. Pretty much sold itself. Dealer was there to shake hands and point to the finance dept. First car I've ever bought. He did give me a bottle of wine, thanks for that.
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Jun 28, 2015
They responded quickly and made sure that my questions were answered. I did not purchase a car from them, but would definitely return.
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Read 30 old reviews
Jun 12, 2015
tymdogg
Great staff; dealt with salesman Austin Hughes.
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Jun 11, 2015
When I tried to make an appointment I was told they close at 7 so they make last appointments at 6. I thought that showed lack of interest in wanting to sell cars. I then went with a check literally in my hand to buy a car and they would not budge on they price. The combination of these 2 experiences tells me that this dealership makes so much money that they can turn away business. If you are willing to work on their terms and only their terms, I highly recommend them to you.
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Jun 10, 2015
They responded to my email a couple of days after we purchased a car elsewhere. But, at least they responded
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Jun 8, 2015
They were very good about my standings and my options
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Jun 5, 2015
The salesman only addressed me by my last name only,which gave me the impression that since i had poor credit there was not much he could do and not worth the time to a BMW dealer.
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May 25, 2015
although we did not make a deal, they responded quickly to my question.
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May 15, 2015
Great!
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May 14, 2015
Fair price. No surprises. Easy to deal with. What else could you want?
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May 3, 2015
I bet they treat you well if you are ready to spend $60k +. If not don't waste your time because they will waste yours. You will wait around a lot while they help other customers. They might as well stop selling preowned vehicles. They sure act like they don't want to.
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Apr 24, 2015
BMW of San Antonio sales staff were all very helpful before the sale....but after the sale is a different story, I've called and left messages four different times with the salesperson and with the finance person I dealt with and no one has called me back to answer my questions.
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Apr 7, 2015
Don is a great seals man
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Mar 9, 2015
the salesman that took me for a test drive didn't really care if he sold me the car or not . I then bought a another Porche Cayenne in Dallas Tx. BNW used car dealer should only have sales people who really want and need to be there.
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Mar 5, 2015
I was contacted many days after my inquiry and by the time they got back to the vehicle had just sold that day.
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Mar 4, 2015
Punkie
Very unprofessional sales interaction on several instances during my vehicle purchase.
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Feb 28, 2015
Great customer service from the car salemen to the financial process. Very pleased with the service and my new vehicle.
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Feb 28, 2015
Great service josh green
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Feb 18, 2015
Great service from Josh Green who literally went to Houston himself to make sure the deal was finalized. It was a strange deal because my brother and I had my mom's car to trade in, which required Josh to get a signature in person from her. He not only came in on his day off to meet me, poor guy then was required by his boss to drive to Houston for the signature. Through out the whole time (only 3 hours start to finish and that includes the time they spent figuring out how to take a car from someone other than the titled owner), we were treated with respect and friendliness. Beforehand I joked with my brother about testing whether the BMW Experience extended to used car buyers. Turns out, it's no joke! Go get Experienced with Josh Green at BMW of San Antonio. You can thank me later.
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Feb 16, 2015
They tried to sell this vehicle as an F Sport, even though it did not have the F Sport grill, the F Sport steering wheel, or the F Sport pedals. Even the VIN showed that it was not an F Sport, but, since someone slapped an F Sport badge on the side, they marketed it as such. I called Josh, who admitted it wasn't an F Sport and updated the listing, but then I called Sergio who stated adamantly time and time again that it was actually an F Sport. I realize they aren't experts in Lexus vehicles, but at least be honest about what you're selling.
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Jan 26, 2015
Our initial sales person did not appear to be as knowledgeable as I expected but the second one was more helpful.
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Jan 4, 2015
Sales person not familiar with inventory. Continued to contact me about a vehicle that had been sold. Made no attempt to help me locate a similar vehicle. I contacted a different dealership and was pleased with the service.
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Dec 30, 2014
Fast response to inquiries
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Dec 11, 2014
Great service. Prompt and courteous. Picked me up at the airport and had the car ready for me when I arrived. Joshua Green was excellent to work with. Found exactly what I wanted and got a great deal on it. Very pleased with the process.
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Oct 29, 2014
they initially responded, I answered back with what I was looking for , never heard another thing from them.
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Oct 19, 2014
Excellent service
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Oct 10, 2014
very good and prompt
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Sep 30, 2014
very prompt response, unit I was interested in was already sold but did not waste my time.
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Feb 5, 2014
Dealer did respond and we had a good experience with the salesman and the manager and bought a BMW.
Is this review helpful? Yes | No
Dec 27, 2013
Over the past 12 years of dealing with BMW of San Antonio, I have not been satisfied. Their repair shop overcharges for its; work, and their sales department wants too much.
Is this review helpful? Yes | No
May 1, 2013
OK. good response.
Is this review helpful? Yes | No
Sep 12, 2012
Great
Is this review helpful? Yes | No

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