AutoNation Toyota Tempe

They were very helpful. I dealt with Raheem a real gentleman. We just couldn't quite get to the finish line, but I would try again.

Mr. Dave Susan contacted me and followed up wonderfully with finding the perfect SUV for me! He was a pleasure to work with, encouraging me to drive my RAV4 around in the Autoplex until I was quite satisfied with its performance, and keeping the paperwork relaxed and enjoyable to complete. One could not ask for more.

I contacted AutoNation 8/28/17 regarding a Toyota Highlander Hybrid they were advertising. They said it was in stock. I asked if I could hold it & they said if I put a deposit on it, they would not sell it. I did as they instructed and made the $250 deposit, booked an appointment and received a confirmation via email. This is part of the actual email: "Your vehicle is reserved until Wednesday, August 30th, 2017 at 7:22 PM Please give us 60 minutes to have your vehicle ready for you. Reservation Details: Reservation Deposit Amount: $250 Reservation Expires On: Wednesday, August 30th, 2017 at 7:22 PM Next Steps: An AutoNation Representative will be contacting you to confirm your appointment and review the vehicle you have selected. What is an AutoNation Express Representative? A Specially Trained, product professional that has been hand-picked and dedicated to serve our most important Customer... You! When you arrive, please ask for your AutoNation Representative who will: Have your vehicle pulled up for you Provide a complete demonstration and test drive Review your pricing and payment options Provide you a fair market value for your trade Make your online and in-store experience convenient" Just to be certain, the morning of my appointment on 8/29, I called AutoNation to confirm they had the vehicle in stock. I was assured that they did have it and the gentleman went even further to say that they could not sell it as I had the deposit placed on the vehicle. I showed up to my appointment on time and noticed that the vehicle was not waiting for me as promised in the confirmation email. I was told to wait at a table where I sat for over 30 minutes before the salesperson finally came back and told me the car had been sold that day. I left another half an hour later after I gave up on the salesperson trying to "figure out" what happened. Later that evening I received a call from Derek the sales manager saying the vehicle wasn't sold that day, it was sold on 8/12. One or all of these people were obviously not being forthright. I was told by Derek that they wanted to make it up to me and that they would find me the exact vehicle I wanted and get on it immediately. I received a call from the salesperson late the next afternoon in which he informed me they were trying to find me a vehicle. I waited until later that evening and when I hadn't heard anything, began searching on my own. I found a vehicle within 5 minutes in Las Vegas, negotiated the deal via text, flew there the very next morning & drove my new Toyota Highlander Hybrid home. To sum it up, my experience with AutoNation was beyond terrible. I was quite surprised when I received an email 9/3 stating that the exact same vehicle that I was supposed to purchase from AutoNation was found as a match at AUTONATION in my search. Not sure why this vehicle would still be advertised at that dealership since it was supposedly sold, but you can come to your own conclusion about that.

Went to look at the car was hard to find and then it was so dirty inside and out. No wonder they didn't have pictures.

The car had a bad odor. I asked them to send me more vehicle options but did not hear back from the person who took me for the test drive who was different than the original contact person.

Very pushy internet and in-person salespeople. Will not ever buy a car from them due to multiple calls and emails suggesting that I missed some appointment. Jay was a really nice guy, but his team ruined the sale for him.

The person who responded to me on the phone told me they had 4 used Prius in the range I was searching. When I drove all the way there, I got a different salesperson who seemed like she didn't really care if I bought a car or not. She only showed me 3 cars. When I asked about the 4th, she said those 3 were all they had & she didn't even go do a search. The next morning I got an e-mail saying there was a 4th car to look at. I live all the way out in Glendale and wasn't going to drive all the way back out. They lost my business.

No vehicle available to meet my requirements - They did work hard and it was appreciated. I know - No sale is not considered success, but if I'm in the market again, they're one of the first to contact - Thanks

I had very good experience purchasing vehicle . Responded promptly and pricing offered was very good. I could complete the purchase in less than 45 min

Informative, no pressure!

Won't negotiate says they are a 1 price shop, only problem is their price is always the highest!

I'm about 500 miles away from this dealership and I corrosponded with the sales associates via email and text and they were absolutely excellent in helping me out. They provided detailed pictures and worked with getting me a great deal. Even though I didn't end up purchasing the truck I wanted, I appreciate every last thing these great people did for me. Big thank you to Pati for helping me out.

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Wonderful service from Ricardo Moreno and Mark Chavez - they were pleasant, helpful, got me a great price on both my new car as well as my trade in.

Nice

Promised top dollar for trade after I told them I had a 13500 offer. I made the 30mile trek only to be handed off, stalled for 3hrs, and low balled at 12000 for trade. Then they left my hood unlatched, thank goodness I noticed it shaking before it flew up in the windshield.

Excellent salesman. Pleasure to work with. They financed my purchase, getting me a newer car with less mileage than the one I found online, for less than $1000 more. All while coming in lower than my monthly budget and at a substantially lower interest rate than my third party pre-approval

They responded but when i went out there to check out the vehicle the sales person i dealt with didn't seem to interested in trying to sell it to us. He basically told us from the beginning we didn't have a chance or any options to purchase the vehicle. We didn't even stick around for them to run the numbers. I doubt we well try to buy a vehicle from them again.

Wrong car for our needs but helpful sales staff.

Followed up well. Internet Manager Snow was great.

Did not buy but crew was great!

Great feedback and I got a reasonable deal from Kimberly and her manager follow up asap right after a deal was done over the phone. Check out a my new Camry hybrid today

prompt response although never actually spoke to anyone at the dealership so I am rating them low.

Fast response but car was SOLd

Nice! Purchased this car!!

Car as described, great customer service

Marshall really helped and was always able to answer any questions I had.

Great customer service

Cars i looked at leaked and looked better on the picture,the only one i test drove was a Nissan Quest and the tranny was going iut in it,i asked my wife ,honey do you hear that and before she could say anything the sales lady said i heard it,then shre proceeded to tell me how great the car/van was and tried to still sell me on it,why would i buy a car that i needed to tow home? Dont even get me started on Paul the self proclaimed "Sales manager".... A consumer wants to be able to trust in what their buying and who they're buying from,my suggestion is get rid of the liars and thiefs and be a dealership with integrity and pride...if i could give you No stars i would,your only getting one star because you exist...

Great experience!

Good price and very helpful.

Excellent, almost enjoyed a car buying experience ! Jon the internet sales mgr. was good to work with and made the process easy. We are enjoying our new car.

sales team does not work together, no temp tag on car when picked up, once you sign the paperwork it seems the sales team is through with you.

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