*Auto Masters of Franklin

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1900 Columbia Ave
Franklin, TN 37064

Sales: (615) 791-7171

Today 9:00 AM - 7:00 PM
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Feb 26, 2018
GuruY5414
Price on here was different than the one on their website, but when I called about it they told me they will honor CarGurus price if we brought in a printout, but took it off here to make it to where you have to buy it for their original price.
1 people found this review helpful.
Response from current dealership:
We appreciate your feedback. The reason a salesman will request that you print out the coupon is because CarGurus host 40 cars of our inventory at a time and discount specials are switched out on a daily basis due to us having over 100 cars in inventory. The printout is a way for us to honor the discounted price once it's no longer advertised. We wish you the best of luck on your search.
Feb 10, 2018
Very professional and met my business needs.
Jan 1, 2018
Went and looked at this vehicle. I was told it was I'm great condition. It was poor. Full of dog hair, scratches, very bad smell in the interior....
7 people found this review helpful.
Nov 15, 2017
Cris Cadet
Great place.
3 people found this review helpful.
Oct 3, 2017
GuruDMTNT
Jeep had transmission issues, we were told to take out a "warranty policy" and have it fixed under it!!! I would NOT recommend doing business with people like this!!!
2 people found this review helpful.
Sep 23, 2017
GuruDF676
Responded very quickly
3 people found this review helpful.
Jul 11, 2017
Half way through my application, he asked me to sign it & hand it to him real quick, I did... then he comes back with my credit report & trys to say they need more cash as a down payment... I never even looked at a vehicle. I wanted to look at a vehicle first then run my credit... I wouldnt refer them to anyone.
5 people found this review helpful.
Response from current dealership:
Kelly,

Our records don't show you've completed a recent credit application for financing with our location. Please contact us at your earliest convenience so we can resolve this matter.

Best Regards,

Auto Masters of Franklin
Jul 1, 2017
The salesperson Terrel was very helpful and accommodating. He showed us several vehicles and answered all our questions. Very pleasant experience.
2 people found this review helpful.
Sep 23, 2016
multiple response, but price was way out of our capability. Found excellent unit from private seller.
2 people found this review helpful.
Sep 9, 2016
Courteous and informative. They responded quickly to my inquiry.
1 people found this review helpful.
Sep 2, 2016
They did not contact me and when I called on the car myself I found it was overpriced by at least 4000.00 dollars
5 people found this review helpful.
Read 5 old reviews
May 30, 2016
He called immediately AND followed up several days later.
2 people found this review helpful.
Feb 10, 2016
Called the dealer 5 times over the course of 3 days. I never received a return call. Sales department was always busy and front desk was unhelpful until the 5th call. The truck I was inquiring about is way overpriced. I'm glad I didn't drive that far for nothing.
3 people found this review helpful.
Response from current dealership:
Hi,

We're disappointed to hear about your negative experience. At Auto Masters, we strive to separate ourselves from the standard Buy Here, Pay Here with unmatched customer service & quality pre-owned inventory. If there is any opportunity for us to rectify the situation, please give us a call. Thank you for taking the time out to inquire at our location!

Best Regards,

Auto Masters of Franklin
Nov 16, 2015
I went to this dealership twice. I waited outside looking at cars for 15 minutes. No one ever came to great me. The second time I went in to look at a spicific car I saw in this site. The car didn't have a price on the site. However it is a car I have been interested in and have done some research. Went to the lot and walked around again, waiting on someone to come out After about 5 min outside, I preceded inside to find a salesman who finely told me the price. The price was over 15,000 and I was told no room for negoations. Knowing the car book value I walked out. The man was rude and seemed lazy. I have no interest in this lot again. Also when price is not listed I now know why. It's overpriced.
8 people found this review helpful.
Oct 21, 2015
allenb68
good
1 people found this review helpful.
Response from current dealership:
Hi Allen,

Thanks for the positive feedback! We're excited to be of assistance.

Best Regards!
Oct 21, 2015
Great
1 people found this review helpful.
Response from current dealership:
Hi Earnest,

Thanks for the review! Your stars go a long way!

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