Auto Mall of Springfield

920 S Dirksen Pkwy
Springfield, IL 62703

Map & Directions

Sales: (217) 487-4335

Today 9:00 AM - 7:00 PM (Open Now)
Show business hours
to
to

Filter Results

listing

Price

- Loading...
Includes Listings Without Available Pricing

Financing

Mileage

- Loading...

Delivery

(clear)

Make/Model/Trim

Loading...
Show all trims ↓ Show fewer trims ↑

Days on Market

- Loading...

Recent Listings

Vehicle History

Vehicle history data provided by Experian AutoCheck. This data, and any reliance on it, is subject to the AutoCheck Terms and Conditions and the CarGurus Terms of Use
Hide vehicles with:

Photos

Fuel Economy

- Loading...
()

Price Drops

Text Search


First
Loading...
https://static.cargurus.com/images/forsale/2019/05/17/16/50/2011_volvo_xc60-pic-3774611687856514259-152x114.jpeg

2011 Volvo XC60 T6 Used Cars in Springfield, IL 62703

Great Deal
$3,012 BELOW
CarGurus IMV of $10,507

Price: $7,495

Mileage: 124,118

Location: Springfield, IL 62703

Average time on market: 22 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Tan Description: Used 2011 Volvo XC60 T6 for sale - $7,495, 124,118 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/08/25/16/45/2004_cadillac_xlr-pic-2437132749590328268-152x114.jpeg

2004 Cadillac XLR RWD Used Cars in Springfield, IL 62703

Great Deal
$6,547 BELOW
CarGurus IMV of $16,042

Price: $9,495

Mileage: 85,444

Location: Springfield, IL 62703

Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Black Description: Used 2004 Cadillac XLR RWD for sale - $9,495, 85,444 miles with Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/10/12/05/00/2014_volkswagen_beetle-pic-928347873717647113-152x114.jpeg

2014 Volkswagen Beetle 2.5L Convertible Used Cars in Springfield, IL 62703

Great Deal
$3,801 BELOW
CarGurus IMV of $14,796

Price: $10,995

Mileage: 45,303

Location: Springfield, IL 62703

Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Description: Used 2014 Volkswagen Beetle 2.5L Convertible for sale - $10,995, 45,303 miles with Bluetooth, Leather Seats, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/07/17/17/04/2013_volkswagen_jetta-pic-1925091081935976292-152x114.jpeg

2013 Volkswagen Jetta Used Cars in Springfield, IL 62703

Great Deal
$2,864 BELOW
CarGurus IMV of $11,859

Price: $8,995

Mileage: 66,435

Location: Springfield, IL 62703

Average time on market: 27 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Gray Description: Used 2013 Volkswagen Jetta for sale - $8,995, 66,435 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/05/17/16/50/2013_cadillac_xts-pic-3233623611152835826-152x114.jpeg

2013 Cadillac XTS FWD Used Cars in Springfield, IL 62703

Great Deal
$2,913 BELOW
CarGurus IMV of $13,908

Price: $10,995

Mileage: 84,291

Location: Springfield, IL 62703

Average time on market: 32 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Description: Used 2013 Cadillac XTS FWD for sale - $10,995, 84,291 miles with Bluetooth, Leather Seats, Backup Camera, Remote Start, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/05/17/16/50/2012_toyota_prius_v-pic-2319465640885617257-152x114.jpeg

2012 Toyota Prius v Three FWD Used Cars in Springfield, IL 62703

Great Deal
$2,366 BELOW
CarGurus IMV of $9,361

Price: $6,995

Mileage: 136,387

Location: Springfield, IL 62703

Average time on market: 19 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: White Description: Used 2012 Toyota Prius v Three FWD for sale - $6,995, 136,387 miles with Bluetooth, Backup Camera, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/10/10/05/04/2015_ford_f-250_super_duty-pic-7485515371973360333-152x114.jpeg

2015 Ford F-250 Super Duty King Ranch Crew Cab 4WD Used Cars in Springfield, IL 62703

Great Deal
$5,385 BELOW
CarGurus IMV of $39,680

Price: $34,295

Mileage: 108,528

Location: Springfield, IL 62703

Average time on market: 34 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: White Description: Used 2015 Ford F-250 Super Duty King Ranch Crew Cab 4WD for sale - $34,295, 108,528 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/10/14/17/52/2013_ford_escape-pic-1192521883921506480-152x114.jpeg

2013 Ford Escape SEL FWD Used Cars in Springfield, IL 62703

Great Deal
$2,436 BELOW
CarGurus IMV of $13,231

Price: $10,795

Mileage: 66,331

Location: Springfield, IL 62703

Average time on market: 22 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: White Description: Used 2013 Ford Escape SEL FWD for sale - $10,795, 66,331 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/10/14/17/52/2010_cadillac_escalade-pic-7939700329291289771-152x114.jpeg

2010 Cadillac Escalade Platinum 4WD Used Cars in Springfield, IL 62703

Great Deal
$3,246 BELOW
CarGurus IMV of $16,841

Price: $13,595

Mileage: 159,882

Location: Springfield, IL 62703

Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Description: Used 2010 Cadillac Escalade Platinum 4WD for sale - $13,595, 159,882 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels, Bluetooth, Backup Camera, Remote Start
https://static.cargurus.com/images/forsale/2019/07/09/05/03/2011_volkswagen_touareg-pic-882792267486452880-152x114.jpeg

2011 Volkswagen Touareg TDI Lux Used Cars in Springfield, IL 62703

Great Deal
$2,975 BELOW
CarGurus IMV of $13,970

Price: $10,995

Mileage: 101,920

Location: Springfield, IL 62703

Average time on market: 36 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Black Description: Used 2011 Volkswagen Touareg TDI Lux for sale - $10,995, 101,920 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/10/15/05/07/2013_chrysler_town___country-pic-2189806210223156924-152x114.jpeg

2013 Chrysler Town & Country Touring-L FWD Used Cars in Springfield, IL 62703

Great Deal
$2,909 BELOW
CarGurus IMV of $10,504

Price: $7,595

Mileage: 130,796

Location: Springfield, IL 62703

Average time on market: 24 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Red Description: Used 2013 Chrysler Town & Country Touring-L FWD for sale - $7,595, 130,796 miles with Bluetooth, Leather Seats, Backup Camera, Remote Start, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/09/09/17/14/2014_chevrolet_impala-pic-2064739198988207551-152x114.jpeg

2014 Chevrolet Impala LTZ 2LZ FWD Used Cars in Springfield, IL 62703

Great Deal
$2,520 BELOW
CarGurus IMV of $15,315

Price: $12,795

Mileage: 100,781

Location: Springfield, IL 62703

Average time on market: 35 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Description: Used 2014 Chevrolet Impala LTZ 2LZ FWD for sale - $12,795, 100,781 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Remote Start, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/05/17/16/50/2013_volkswagen_passat-pic-2354917186216683177-152x114.jpeg

2013 Volkswagen Passat TDI SE Used Cars in Springfield, IL 62703

Great Deal
$2,346 BELOW
CarGurus IMV of $10,941

Price: $8,595

Mileage: 76,799

Location: Springfield, IL 62703

Average time on market: 31 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Description: Used 2013 Volkswagen Passat TDI SE for sale - $8,595, 76,799 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/07/10/05/09/2012_jeep_wrangler_unlimited-pic-2492083327796703907-152x114.jpeg

2012 Jeep Wrangler Unlimited Rubicon 4WD Used Cars in Springfield, IL 62703

Great Deal
$4,358 BELOW
CarGurus IMV of $24,853

Price: $20,495

Mileage: 103,213

Location: Springfield, IL 62703

Average time on market: 31 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Black Description: Used 2012 Jeep Wrangler Unlimited Rubicon 4WD for sale - $20,495, 103,213 miles with Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/07/23/17/07/2010_audi_q7-pic-8739729396068859877-152x114.jpeg

2010 Audi Q7 3.0 TDI quattro Prestige AWD Used Cars in Springfield, IL 62703

Great Deal
$2,912 BELOW
CarGurus IMV of $14,907

Price: $11,995

Mileage: 102,811

Location: Springfield, IL 62703

Average time on market: 42 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Gray Description: Used 2010 Audi Q7 3.0 TDI quattro Prestige AWD for sale - $11,995, 102,811 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
Please wait ...
Please wait ...

Filter your search criteria!

A large number of listings matched your criteria. You are seeing the top 2,000 listings.

All reviewers have been verified to have contacted this dealer – Learn More
Oct 13, 2019
GuruLFFP3
I need to contact Tuesday they did contact me
Sep 22, 2019
Ray responded right away and answered my questions then told me he would hold it till Saturday when I could get over to drive it. Truck was ready to go when I arrived. It was in great shape and ran good. It did have a cracked windshield but auto mall had it replaced for me. Thanks Ray and Eddie love my new truck.
Sep 17, 2019
Called with 7 thousand cash in hand to discuss car and was told look online [CLICK].....very disappointed as I thought this car was beautiful....sounded like they were having a bit of fun in the background...cant say for sure but I wasnt treated like a paying customer but an inconvenience for calling....
1 people found this review helpful.
Sep 9, 2019
Guru1X3S9
Fast response off first email saying they still had the truck. But after that they wouldn’t even respond or call me back I left multiple voicemails asking for them to call me. I really wanted to buy the truck. My wife & I were going to get plane tickets and drive the truck home.
3 people found this review helpful.
Sep 8, 2019
Ericmiami
Very prompt and courteous. I recommend them even though I’m still in the market. They were professional and friendly
1 people found this review helpful.
Aug 21, 2019
We spoke for a few minutes not much information was discussed sounded like they were in a call center with all of the commotion in the background.
1 people found this review helpful.
Aug 20, 2019
They contacted me back. Gave me the basics on the car. Very busy dealership trade on volume. They were nice once I arrived to look at the vehicle I purchased it. A few things they were to do to the car for me they forgot or overlooked. But I’m Too far away to go back so far so good.
2 people found this review helpful.
Aug 19, 2019
Response was quick and answered all my questions.
Aug 14, 2019
The truck that I went to look at had a few sensor issues, truck has had some body repairs done incorrectly, emailed them told the I wasn't interested because of these issues. They asked if I would be interested if it was fixed I said yes. Waited 2 weeks, sent several emails asking for updates with no response other than one asking for my phone# and when to call. Never heard from them again.
1 people found this review helpful.
Aug 5, 2019
He was very nice and helpful. I just couldn't travel that far to pick up the vehicle I wanted.
Aug 2, 2019
GuruHQW9Y
good guys. but car just wasn't for me.
Jul 28, 2019
BiffMcCracken
Dealer responded promptly to my initial inquiry, but completely failed to answer my follow-on questions.
4 people found this review helpful.
Jul 27, 2019
They contacted me fairly quickly after emailing them my interest in a vehicle. They wanted photos of my potential trade in, which I emailed them since I'm farther away. I have not heard anything out of them since. Poor communication or call backs.
1 people found this review helpful.
Jul 24, 2019
I had a very nice experience!
1 people found this review helpful.
Jul 23, 2019
Excellent
Jul 18, 2019
Nice people but didnt buy a car
Jul 12, 2019
These cars look showroom quality in the pictures. This could not be farther from the truth. In the picture a minivan I was looking into looked waxed, detailed, and ready to drive. This van looked beat to crap, paint chips, body panels missing that were missing, and the interior looked like it hadn't been cleaned out since they swept it out at the auction house. Then we decided to try our luck with a different van that they had in the back. A little newer interior was nice but the body had dings and divots like it had been beaten with a baseball bat. Some power features didn't work at all and when trying to restart the van to take it to the service center it wouldn't start. After reviewing the carfax it revealed that the alternator had been replaced 3 times in 18 months. They were asking higher than " clean retail" for this piece of crap. Tried to tell me that I had to purchase some insurance warranty thing that every car they sell comes with for $400. Awful experience.
5 people found this review helpful.
Jul 11, 2019
Very nice and helpful. From my conversation with Janelle until we drove off with are vehicle.
Jul 11, 2019
Quick response.
Jul 3, 2019
GuruSZ5BG
The best place on the planet !!
Jul 3, 2019
GuruSGVX2
They gave us a car to test drive and things seemed to be going well until we got on the highway. The car stalled and all sorts of lights went off and we had to pull over. I would not buy a car from here unless you plan on doing work in the vehicles.
3 people found this review helpful.
Response from current dealership:
We apologize for your experience.  We did replace the battery in the vehicle as we had suggested may be better to do before the test drive.  Our management was right there to pick you up and apologize.  Please let us know if you would like to come back in now that the battery issue is taken care of and we will make up for your original inconvenience.  Have a great evening.
Jun 28, 2019
Team was friendly, to the point and no pressure. Met my needs, I'd definitely shop there again. Only downside lot is too crowded.
Jun 28, 2019
Was very interested in a vehicle, it was too late to goto bank & get cash out so I said I would be back the following day but when I came back they had already sold it & didn’t even try to sell me another vehicle
4 people found this review helpful.
Jun 23, 2019
Very good
Jun 22, 2019
Got back to me in a very short time just Rusty
Jun 22, 2019
GuruBSWL2
Contacted me same day I inquired.
Jun 22, 2019
MirageX
I was ticked and lost money because it was too late to cancel my AirBnB reservation when they called to say that they can't sell the vehicle. However, it's better to lose a little money on a reservation than to waste a day driving back and forth, followed by negotiating a deal that went wrong because of titling. I've been there before, and so I'm glad they called.
Jun 21, 2019
Dshaun38
I had a great experience with the auto mall. Alot help from the guys and Ray definitely keep his word.
Jun 14, 2019
Lovely Maisonneuve
Nice
Jun 10, 2019
GuruL1B8N
Great service. Ray was Super helpful, answered all questions and wasn’t pushy.
Jun 7, 2019
Fast and informative
Jun 5, 2019
The guy name is Edie really he is very very good person I drove from st Louis too them they doing excellent job I want to say Thanks to him
Jun 4, 2019
ready to help and provide information
Jun 1, 2019
They were helpful and proud of their dealership. Busy place with nice selection
2 people found this review helpful.
May 30, 2019
Cars are noware near the condition as pictures. Salesmen are impatient and jump from customer to customer leaving you standing around like an idiot don't waste your time going here
8 people found this review helpful.
May 30, 2019
Great!!
May 29, 2019
GORDONSILVEY1409
The guys did an excellent job and the transaction was a smooth success!
1 people found this review helpful.
May 22, 2019
Very disappointed in the way they do business when I talked to ray he said yes we still have vehicle I said I am interested in the 05 Ford F- 250 he said we have several I replied to him it’s for 6500 dollars and do they finance. He said fill out an on line application I asked if I can schedule a time to look at it and he said fill out on line application and we will get back with u I did that 2 weeks gone by and I have heard nothing back
6 people found this review helpful.
May 15, 2019
Had everything arranged. Insurance bought. Dealer called night before I was to pick the car and lied they could not deliver title. I found out they sold it to someone else. Dishonest and will never buy from them.
8 people found this review helpful.
May 15, 2019
Great response from Ray and the team got the best deal in a 300mike radius great team!
0 people found this review helpful.
May 10, 2019
GuruL239V
The seller, Ray contacted me and was nice but when asked if any reported accidents, he stated "no". He sent the carfax and there was One reported accident. He was not truthful.
7 people found this review helpful.
May 8, 2019
Great company and customer service skills
0 people found this review helpful.
May 8, 2019
rich4307
They responded quickly
0 people found this review helpful.
May 2, 2019
What a joke! When there is zero follow up, or you can't reply to an email with questions for the customer, my only conclusion is that you don't really care to sell a vehicle! I reached out multiple times and only heard back once! The customer shouldn't have to pursue their own sell! This was actually one of my top 2 choices to purchase but left a bad taste with your lack of customer service! So, I purchased from the other dealer! I feel sorry for owner of the lot with this sales team!
10 people found this review helpful.
May 1, 2019
I call and spoke to Ray over the phone a few times about the car, I asked specific questions that he answered. When I was getting ready to take the car for a test ride, I started to notice several things that were not what he had said. The interior was dirty, dust and sand everywhere, parts missing form interior, loose panels, certain items did not work correctly. Needless to say, I will never go back, nor recommend this dealer to anyone. As a matter of fact, there was another family there while I was waiting to hand in the keys, they were just as disgusted with the service, and overall treatment you will receive. The wife was reading the reviews (something I should have done myself prior) of the dealer, she told me about the reviews, they walked out, and I did shortly after. The reviews are true... I wanted to leave no stars, but the system will not let you...
16 people found this review helpful.
Apr 29, 2019
Jeremy Ochs
Scott was terrific. He kept in contact with me until i was able to view the car. Everything was ready to go when i arrived and was very informative about the car. I would recommend this place to anyone looking to purchase a new car.
Apr 26, 2019
mvaughn37
Purchased vehicle from them. Had an issue with the key, but took care of problem with no hassle! Very pleased!
1 people found this review helpful.
Apr 21, 2019
They didn’t call me but I called them. The only problem I had was their photos were a little deceiving. I had told them I would be there between 5:00 and 5:30. When I got there they could not find the keys to the truck while they were looking I went out and looked the truck over and found that there was a basketball size place I get hood where the clear coat was coming off.
4 people found this review helpful.
Apr 19, 2019
qecummings
I came in last Saturday to look at a Cadillac Escalade. Drove the vehicle and liked it and wanted to buy it. Negotiated a price with them and all was going well up to this point. I came in with a pre approval for a car loan so I was not worried about financing but decided to see what rate I could get through them so I filled out a credit app because they said they had a relationship with a number of banks and credit unions. After about an hour of waiting I was told I was approved but at an interest rate I thought was too high.Their attitude toward me changed when I questioned the interest ratevand the salesman (Sam) and the finance manager (didn’t get his name) proceeded to tell me on the floor in front of other customers that my credit was too weak to finance two cars which I found odd because I had done it before. That discussion should have taken place in private and not in front of others. I found this to be very disrespectful, embarrassing and unprofessional. Terrible!
15 people found this review helpful.
Apr 19, 2019
mena kailini
Great prices and Customer service
Apr 17, 2019
GuruLDQKW
Great... Hope to hear from them in a couple months...
1 people found this review helpful.
Apr 9, 2019
GuruLSV5M
The salesman could not remember any of the 3 times I called and gave me a different out the door price all three times. On a separate occasion that same salesman called me to see if anyone had reached out about my interest. Obviously he couldn’t remember me this time either. When I told him I’d give a certain price he had to ask his boss and said he would call me later. He called me later alright at 9 o’clock at night! I told him I’d call him back in the morning. When I called the next afternoon. You guessed it couldn’t remember my name or what truck I was interested in so I hung up. The next day he called me to ask if I was coming to pick up truck I said yes I’d be there Saturday. Well Saturday came and I drive two hours to look at this truck. Pulling in lot I got a very bad feeling. Multiple vehicles with flat tires. I found truck I wanted on lot and the pictures did it extreme justice. It was horrible! Never will I deal with this dealer again!
11 people found this review helpful.
Apr 6, 2019
Guru9TFN6
Very helpful
2 people found this review helpful.
Apr 1, 2019
The advertisement for this vehicle contained no photos of the interior. I thought that was odd, The email sent to them requested either photos of the interior would be added to the web page or send me the photos via email. Instead they requested I call them and no mention of the interior was given. I have no further interest in dealing with the dealer. Best regards...
7 people found this review helpful.
Mar 24, 2019
Dealer reply was fast and professional. I arranged a time to come inspect the truck which was 65 miles away. They brought the truck out immediately upon arrival and I had my test drive and took time to thoroughly examine the vehicle and I found it to be as advertised. After a short negotiation I bought the pickup, all this pushing up to their closing hour with no pressure from staff.
3 people found this review helpful.
Mar 20, 2019
They contacted me the day after it was sold.
5 people found this review helpful.
Mar 15, 2019
GuruC63C3
Dealer was very helpful although we did not end up buying that car.
1 people found this review helpful.
Mar 12, 2019
This has to be the most honest dealership I've ever delt with, I highly recommend this place, and thank you so much for your time and honesty Chris!!!
4 people found this review helpful.
Mar 11, 2019
Good response to my inquiry.
Mar 4, 2019
CarzGuru
Pleased with the quick, professional response and availability to help.
2 people found this review helpful.
Feb 28, 2019
Bilger
Quick response.
0 people found this review helpful.
Feb 28, 2019
Nathanblackwell
Helpful people. Even stayed open a little late for us.
Feb 20, 2019
GuruCW2TR
Amazing
1 people found this review helpful.
Feb 18, 2019
They were very helpful and they even offered to pick me up from the airport.I will surely do business with them again
1 people found this review helpful.
Feb 15, 2019
Joey is great to work with!
1 people found this review helpful.
Feb 14, 2019
Very good experience and took care of everything I wanted
Feb 13, 2019
GuruB7PZB
Quick response from dealer
Feb 12, 2019
GuruCZL49
Ray had BMW all warmed up and ready to test drive but the vehicle was not as described. Ran rough and the interior glove box leather was pulled away and hanging off. Won’t return to this dealership
5 people found this review helpful.
Feb 9, 2019
Good
1 people found this review helpful.
Jan 30, 2019
Poor dealership. I called and spoke with them before leaving home more than a hour drive. I test drove the truck and told me the price was $3599.00 even though when talking with them before driving there it was $2995.00 as listed. They told me with my low miles great condition 2008 Grand Prix I could get it for $2850 after trade. Do to the fact that sense they spoke with me they had a lot of interest in it and raised their price. I would recommend this dealership to anyone! Poor poor service and attitude
3 people found this review helpful.
Jan 29, 2019
I am a high tech person
1 people found this review helpful.
Jan 26, 2019
confedpicker
We emailed
1 people found this review helpful.
Jan 24, 2019
Very easy to deal with. I named my price and they accepted.
3 people found this review helpful.
Jan 20, 2019
GuruZSY73
I love this place I purchased a SUV from them and I'm going to purchase another vehicle at tax time.
3 people found this review helpful.
Jan 16, 2019
Correspondence was great.
2 people found this review helpful.
Jan 16, 2019
The experience was not good. The parking lot was snow covered when we went causing us to almost get stuck. Damn sure not handicap accessible. One of these cars we were goin to test drive was brought up to us with no information we got in it was missing rear view mirror, the hood would not open it was jammed on one side. So we did not even leave the spot in it. When I took the keys back and mentioned it he stated they had a mirror on order. Just a little info upfront would be great. This impression was not good needless to say we went elsewhere and brought a Car home that day.
3 people found this review helpful.
Jan 8, 2019
Teds68
A great experiences as well as a good deal! Will return when I need to trade next time!
1 people found this review helpful.
Jan 2, 2019
Was not impressed by the lack of professionalism at this dealership. When we test drove the car the headlight was Burnt out, the trunk wouldn’t open, car needs some TLC, don’t think it was described correctly on the web page.
5 people found this review helpful.
Dec 29, 2018
Great car lot we got a f-350 for a great price Eddie was a great salesman
Dec 27, 2018
Worked with me very well on getting vehicle and with me coming back for an extended warranty.
Dec 17, 2018
Didn't buy from them, so don't know how I would be treated. Can't really rate them. They seem like good people.
1 people found this review helpful.
Dec 15, 2018
Excellent service
Dec 13, 2018
GuruB5KS8
I currently have a buyers order out on this vehicle and am finalizing paperwork through my bank to purchase. Ray was very helpful and did things in a very prompt, efficient manner!
1 people found this review helpful.
Dec 13, 2018
GuruXGLFW
Was with Another client And Was Going To Get Back To Me ,,Never Did
2 people found this review helpful.
Dec 6, 2018
Contacted me quickly through email.
Nov 27, 2018
Gave me good information on the trunk and was willing to answer all my questions.
Nov 22, 2018
Ray, Lynda and D were all a pleasure to work with. Car was in great shape and a fair price and they all made the process super simple. Thank you for putting me into my dream car!!!
1 people found this review helpful.
Nov 21, 2018
GuruX9N1J
Great response.
2 people found this review helpful.
Nov 19, 2018
I drove the truck found problems..not horrible, but they fixed them after test driving the truck. They gave me what I thought was a fair deal. 4x4 stopped working the day after. I texted to see if they would look at it. I never got a response. Can't hold them responsible for everything. Overall seemed better than going to a huge car dealership. Got straight to the point and got a deal done.
4 people found this review helpful.
Nov 17, 2018
GuruW2NDM
It was a horrible experience. I was lied to we had a deal they were supposed to fix the vehicle never did and lied to me about how much it would cost to be fixed only to find out the vehicle could not be fixed they also asked me to write a review for them in front of them and they would give me a $25 gas card
6 people found this review helpful.
Nov 16, 2018
Meldory Patton
Fast reply
1 people found this review helpful.
Nov 12, 2018
GuruXQSMY
Never responded to emails, was given a cell number and after chatting with a guy, he said the deal and Information will be done today. Ha 3 days later still no response then I get on Friday and told them since no one responded to me I went elsewhere. Would never recommend this dealership
5 people found this review helpful.
Nov 9, 2018
GuruXKD8L
It took to long to get help and the dealer lied about the car said nothing was wrong with car well engine had a bad mist and transmission slipped.
5 people found this review helpful.
Nov 1, 2018
They were quick to respond and offered all the help possible.
1 people found this review helpful.
Oct 30, 2018
GuruTL6Z2
Called Friday picked up car Saturday super fast super easy great overall experience and the Escalade looks GREAT. Thanks ray
1 people found this review helpful.
Oct 30, 2018
wflong65
Courteous response and provided the Carfax report I requested.
1 people found this review helpful.
Oct 28, 2018
Michael Perry
This was the smoothest vehicle purchase I've ever had. Exchanged a few phone calls and emails then went to sign papers and pickup my new car! Great job by Ray and Linda.
1 people found this review helpful.
Oct 26, 2018
GuruVL34V
Straight forward dealer. Honest pricing, good deals to be had here.
1 people found this review helpful.
Oct 25, 2018
Did you contact me right away to bed we couldn't make a deal
1 people found this review helpful.
Oct 24, 2018
Good responded
1 people found this review helpful.
Oct 17, 2018
Dilges
Good communication
1 people found this review helpful.
Oct 12, 2018
GuruY6SJB
10
Responded quick with more information, provided great detail about their vehicles.
1 people found this review helpful.
Oct 11, 2018
GuruVKNZV
The pictures of the car was fantastic but it had over $4000 worth of repairs need to be done.I suggest having the car checked out before you purchased a car from this dealership
4 people found this review helpful.
Oct 10, 2018
germain lawson
Good
1 people found this review helpful.
Oct 5, 2018
Ray has been very helpful with information so far.
1 people found this review helpful.
Oct 4, 2018
TressyS
Their response time to my inquiry was very quick.
1 people found this review helpful.
Oct 3, 2018
Nice guy and answered all my questions!!!
1 people found this review helpful.
Sep 27, 2018
Very helpful and nice vehicles I’m definitely gonna buy one. Hope It rides great
3 people found this review helpful.
Sep 25, 2018
Great experience!!! What I loved the most was the no hassle from sale department!! Here are the keys take her out hope you like it!!! Great car great deal. What a steal! There was something wrong with the mirror. Fixed it on the spot!
1 people found this review helpful.
Sep 18, 2018
Whenever a car is sold, you would expect the vehicle to be washed inside and out plus a full tank of fuel. Unfortunately for me that was not the case when I purchased this vehicle. However, they do have a large selection of vehicles at a great price and the transaction went quickly and smoothly. I would recommend this place to others.
1 people found this review helpful.
Sep 17, 2018
I went to the lot and walked around for 15 minutes and no one came out so I left. I was disappointed :(
3 people found this review helpful.
Sep 10, 2018
they emailed the next day tried to call but they dont answer their phone.went to the lot and the dealer was helpful but most of the cars look like they had a hard life. did not buy the car
1 people found this review helpful.
Aug 25, 2018
andm3356
I had to call about accidents associated with this car. Felt like I was bothering him. He said 1 was the front end and frame wasn't bent. Only details on it. Knew nothing about 2nd. I won't make the trip to shop there with the attitude I got over phone. Many much nicer people around. And yes I did go to Springfield this week, just not here.
7 people found this review helpful.
Aug 24, 2018
GuruYPSTM
Made two attempts to inquire about a car. Finally heard back. Vehicle listed with incorrect options (more than 1 option was listed that the car did NOT have). Luckily I didn't drive 2 hours to this dealer.
7 people found this review helpful.
Aug 21, 2018
GuruVT8SS
Good communication very upfront
0 people found this review helpful.
Aug 18, 2018
The dealership replied quickly. However we purchased a truck from another dealer.
1 people found this review helpful.
Aug 15, 2018
fryman
I have purchased many cars in my life and this was by far the easiest and I got a great deal.
1 people found this review helpful.
Aug 14, 2018
Called a guy named Ray before we made our 2 hr trip there. Had him go outside and do a walk around of vehicle .. Saya vehicle has no rust no big dents but has little dings here amd there.. No biggie cause it is 9yrs old So we loaded up the kids amd drove 100 miles to check this denali out.... Walking up to the vehicle you could notice back bumper on drivers side had been broke away from the vehicle.. Paint had big spots where the paint was oxidized on hood.. Dash was busted, service suspension display was on, had hell of a vibration when driving it... place was the worse car lot i have ever been to.... Thanks Ray for wasting our day
10 people found this review helpful.
Aug 13, 2018
She was very helpful
0 people found this review helpful.
Aug 9, 2018
Ray was a very nice young man, he didn't pressure me and allowed me to take the vehicle to a local mechanic to look over. At first we couldn't come to a deal and after a few days we were able to agree on a price. Auto Mall of Springfield has a Great selection of trucks/cars/ & SUVS to choose from with reasonable pricing !!
2 people found this review helpful.
Aug 6, 2018
GuruT48GL
Salesmen weren't very helpful. The truck we bought runs great so far however it seemed every car on the lot had atleast some blemish dent or covered up rust.
2 people found this review helpful.
Aug 5, 2018
They made the transaction easy.
2 people found this review helpful.
Jul 24, 2018
GuruWRLCB
Ray was very helpful and not pushy. It was a very easy shopping experience. We ended up buying another similar car in the lot. The whole process took less than an hour. We will shop with this dealership again.
4 people found this review helpful.
Jul 15, 2018
I would not buy a car from these shady guys. I spoke to Ray several times about the car before I made the 5 hour trip. I asked about the condition of the car and if there were any issues at all with the car. I needed to know every issue before making such a long drive. Ray told me on several occasions that car was in perfect condition with no issues what so ever. He assured me that no check engine lights were on or any other malfunction warnings. When I arrived Ray was no where to be found even though I spoke to him a couple of times right before I got there. I noticed some cosmetic issues with the car immediately. It had a big chip in the windshield and the cloth was hanging down from the ceiling in the front and back. When I drove it the check engine light was on as well as tire system fail and air bag malfunction warning light. At this point I realize the A/C was not working either. The ad said pristine condition. These guys are dishonest and don't care about wasting your time
24 people found this review helpful.
Jul 6, 2018
The dealer was really good to me and about the sale of the truck
2 people found this review helpful.
Jul 4, 2018
Contacted quick.
1 people found this review helpful.
Jul 4, 2018
GuruY32SY
Quick response, only wish i could buy this car. I live in Nassau, Bahamas and love to gave this mercedes ml350
1 people found this review helpful.
Jul 1, 2018
GuruZWTTK
Buyer Beware. I purchased a 2008 Lancer from this dealer. after two days the engine light comes on. i found out the car has a bad catalytic converter, among other small issue, this prevents me from getting plates for the car. i contacted Ray told him i either wanted to return the car or have them fix it. He offer to pay for half on a new converter. I was ok with that but after that call i could no longer get in contact with Ray. I left multiply phone messages, none of which where returned. Since i live 90 min from the dealership i wanted to get a set date for the fix. This whole order has been very frustrating and needless. At this point since he no longer takes my phone calls or returns any messages.Please work all details before purchasing with this dealership. Great looking car just cant get plates. I do not recommended this dealership.
16 people found this review helpful.
Jun 30, 2018
Contacted me quickly and answered all my questions.
1 people found this review helpful.
Jun 19, 2018
Very good experience, service was great!
1 people found this review helpful.
Jun 18, 2018
GuruTDQP9
Fast friendly service
0 people found this review helpful.
Jun 13, 2018
I drove to Springfield to test drive a Volkswagen Beetle and my first impression when walking in the building everyone was too busy to help a new customer. I drove the beetle and discover that the emergency brake was broke, floor was wet from sunroof being left open, and the oil cap was stuck. I drove around the lot and discover they had a body shop fixing all the wrecked cars. I didn’t buy from the dealer and don’t recommend buying from them.
17 people found this review helpful.
Jun 12, 2018
Great staff! Helped me through the whole buying process. Everything went smooth and car runs great.
0 people found this review helpful.
Jun 12, 2018
He did contact me but when I responded to set up a date to come in I haven’t heard from him. Maybe the car got sold
1 people found this review helpful.
Jun 4, 2018
I had a very good experience with these guys, they are very honest and very prompt when responding. I inquired about a few BMW's they had and Sam helped me pick the best one for my money. They have a very large inventory and have pretty much any type of car you would want. I would definitely recommend.
3 people found this review helpful.
Jun 2, 2018
Viper__164
Wont EVER go back to auto mall! First of all once you decide you want the vehicle they take you across town to their "finance department" witch is just another dealership..once there they leave so you really have no way back to your original vehicle unless you buy theirs. Then on top of that was told that they went through and changed the oil and inspected the vehicle I bought...after returning home and checking the oil looked like it had not been changed in months...had nothing but trouble from it spent 1000s on repairs and oh yea I ask to get an extended warranty but never got it...I've bought alot of vehicles from places but never been burnt so bad by one like I did this one before! DO NOT trust this dealership.
18 people found this review helpful.
May 23, 2018
Did not buy. Test drove a few SUV's including the Yukon. 2 of them had engine warning lights. One nearly died on me. I won't say that I'll never buy from them. I will say that one should take a good test drive and check everything out before considering a purchase there. Staff was friendly and worked hard to get the vehicles ready.
7 people found this review helpful.
May 20, 2018
I arrived after an 1.5 hour car drive with my baby. I spoke to them prior, asked about the car and the car fax. It hasn't been on the lot for long so I thought it would be a great deal. Took it to a mechanic and he told me the car was in a serious accident and the repair job was horrible. I did not buy the car and felt that I was misled and came from far to see a car that is maybe worth 4000. This is misleading. I will not go there again.
16 people found this review helpful.
May 15, 2018
Renee McDowell
NO problems. The car sold very quickly slbut the dealer was great. Very helpful and not overbearing. Still shopping
2 people found this review helpful.
May 7, 2018
GuruYGCWD
Great
1 people found this review helpful.
May 7, 2018
Brian Wilson
They responded a couple of days after I inquired. They had everything ready when we got there. They were very busy, yet courteous. The vehicle I asked about had some issues though, so I did not buy there. Check engine lights and stability control warnings. They ran diagnostics on the spot, and changed out a spark plug. I would recommend them if you're looking for a decent second car.
3 people found this review helpful.
May 5, 2018
GuruG9FC
Very responsive but opted for another vehicle closer to my location.
3 people found this review helpful.
May 2, 2018
The ad said beautiful but far from it, i immediately noticed cracked front windshield, scuffs or paint transfer on front bumper, front and back windshield trim coming off and looks horrible, steering wheel scuffed bad, drivers seat torn, front grill needs painted, 7 dents on top of roof and hood, not worth what they’re asking. The employees saw me but didn’t bother coming over.
13 people found this review helpful.
Apr 23, 2018
I test drove a vw Jetta for about 45min and after coming to an agreement on price we headed for home only to make it about 6 miles when the vehicle started to overheat. We got it back to the dealership and ray wanted to make good on the vehicle. It was as is and he had no legal obligation to do so but he had the repairs done and we split the cost to keep it fair. Thank you.
10 people found this review helpful.
Apr 20, 2018
They offered me 2500 for my truck which I told him he was a moron and then told me that the exhaust leak was a lifter and not an exhaust leak and when I asked him what a lifter was and he had no idea and told me that he buys/sells over 200 cars a month and he know what the sounds are and I said have you ever taken a wrench and worked on any of those and he said no I buy/sell them and I told him he didn’t know what he was talking about and if he bought and sold that many his office wouldn’t be a double wide trailer
11 people found this review helpful.
Apr 15, 2018
Mick860
5
Very unprofessional I gave a cash offer yes $5000 below asking price but figured it was a good starting point and they responded with a laugh. In my opinion that was very unprofessional and rude and unnecessary. All they had to do was throw a counter offer. Nobody pays asking price if paying cash.
16 people found this review helpful.
Apr 10, 2018
Guru97YTX
Good
3 people found this review helpful.
Apr 6, 2018
Richard Lapinski
Returned my inquiry quickly, I elected to go a different route....
2 people found this review helpful.
Apr 6, 2018
nmike324
GREAT EXPERIENCE!! Ray and his staff was very friendly and open with me during my whole shopping experience. No pressure and allowed me to look and drive every vehicle I was interested in. Before I purchased my vehicle, they even allowed me to get a pre purchase inspection and worked with me with the items needed. I definitely recommend and will use in the future!!
4 people found this review helpful.
Apr 5, 2018
clydebank
5
Very nice to do business with. I would highly recommend as they have great prices and a wonderful inventory to shop.
3 people found this review helpful.
Apr 4, 2018
very nice, very helpful
1 people found this review helpful.
Apr 4, 2018
GuruD69C9
Very prompt and courteous
2 people found this review helpful.
Apr 2, 2018
dealer is very prompt with reply very professional
4 people found this review helpful.
Mar 31, 2018
Auto33
Very professional courteous and I would buy from there again
4 people found this review helpful.
Mar 28, 2018
the_schnitkers12
No pressure experience
4 people found this review helpful.
Mar 25, 2018
GuruYVBVK
Large selection of used imports. Car was not nearly as described. Passenger side wheels destroyed, huge scuff in front end and burn holes in carpet, was told car was immaculate. Drove an hour and a half and missed out on another vehicle because of the misinformation. One employee and no one to answer the phone, answering machine picked up the first two times I called. Not recommended to anyone.
11 people found this review helpful.
Mar 22, 2018
Horrible experience! Drove 5 plus hours to look at an SRX with money to purchase. I called and specifically asked if anything was wrong with the vehicle because we were traveling from afar. I was told no that it was a great car. When we arrived they took at least 20 min to give us the keys for a test drive and also had to put gas in the car. When we got into the vehicle the heat was on blast and would not shut off(it was broke). This vehicle was beat up and in horrible condition.
16 people found this review helpful.
Mar 8, 2018
Good effort
1 people found this review helpful.
Mar 2, 2018
Excellent customer service from Ray, he sold me a Pontiac Solstice. He was willing to work with me and I left th lot with an awesome car at a very fair price. Car lot had a ton of other nice cars, check them out if you are looking for a nice used car.
3 people found this review helpful.
Feb 28, 2018
I had a great experience with the dealership Ray gave me deal on a great car
1 people found this review helpful.
Feb 26, 2018
Was an easy buying experience worked with me to get the price I was looking for got a 2008 gmc arcadia after papers were signed realized the seat motor didn't work and they offered to replace overall good service well priced vehicles they will see my business again
5 people found this review helpful.
Feb 22, 2018
Responded very quickly
2 people found this review helpful.
Feb 20, 2018
Christian button
They sold me a great car at an amazing price and not only that but both Eddie and Ray did everything they could make sure I was happy with my purchase. 10/10 would buy again P.S AutoMall is awesome!
3 people found this review helpful.
Feb 18, 2018
hummer76
They were quick in their response and upfront and honest.
3 people found this review helpful.
Feb 9, 2018
Scheduled an appointment with Eddie, stopped by the following Saturday, test drove my new Infiniti G37, loved it like I thought I would!!! And I was in and out within an hour. It was Saturday and they were swamped but Eddie attended to my needs and I am very happy with my car a month later. I will definitely be back for my next car because that is what I call great customer service.
5 people found this review helpful.
Feb 6, 2018
Guru528BM
I was contacted in a timely manner.
2 people found this review helpful.
Feb 5, 2018
I ended up buying a used Prius at Auto Mall. Auto Mall responded quickly, and answered my follow up inquiries. They were straightforward, and didn't try to add unnecessary fees. No pressure to make the purchase, or to upsell me. Cargurus.com's website was enormously helpful in locating the car I was looking for, and Auto Mall was exactly what I was looking for in a used car dealership. I plan to use Cargurus again in the future, and to buy my next used car at Auto Mall of Springfield.
5 people found this review helpful.
Jan 22, 2018
The dealer got back to you quickly
3 people found this review helpful.
Jan 18, 2018
So easy! Fastest I've ever been in/out of a dealership, great price on the car & offered me more for my trade after they drove it (better shape than age & mileage should dictate). Even though they're 1.5 hrs away, will look here first for my wife's car replacement.
5 people found this review helpful.
Jan 17, 2018
They talked with me and gave me information I needed.
4 people found this review helpful.
Jan 7, 2018
The car I looked at had an oil leak and they said they would not fix it unless I gave them a deposit so otherwise they are selling somebody else or car with an oil leak
20 people found this review helpful.
Jan 4, 2018
Contacted Auto Mall about a Hummer H3, scheduled a time to check it out. It drove out well, had a few minor scratches (which Ray told me about, so I wasn't surprised), and besides that it was like new. It amazed me how clean it was and how well it was priced. We wrote up the deal and I was out in minutes, very straight forward and easy transaction. Its been a few months now and I still love it. Definitely the best deal I have gotten on a used vehicle. I will be back for my next one.
3 people found this review helpful.
Jan 2, 2018
Dealer contact me back by email next business day. Traveled up there following weekend. He let the car and price sell the car. Car was as described and in good shape. Friendly and helpful. Not a lot of bargaining, but again, the car was priced well. Fixed the two issues (loose trim panel and bad trunk latch) at no charge. They held the car for us on our deposit an extra week while we had to get alternative financing lined up. Would recommend highly. Very positive experience.
8 people found this review helpful.
Dec 31, 2017
Had a fabulous experience at the Auto Mall. Ray was honest over the phone when I called him and asked about some of the cargo vans they had. I ended up driving 300 miles or so to look at a few vans that I had determined would be the best fit for my company. Ray had them pulled up and ready to go for me to look at, and we got the deal wrapped up and I was back on the road in less than hour. Stress free transaction and I am pleased with the van a few months later. Will be back for another one soon.
4 people found this review helpful.
Dec 31, 2017
Frehan0218
Awesome dealership. They had over 300 cars to choose from. I bought a 2013 Passat and they had over 50 passats to choose from. I couldn't believe the prices and quality. Would recommend these guys.
4 people found this review helpful.
Dec 24, 2017
First I would like to thank both Eddie and Ray for the great experience buying a new Passat for my daughter. I would also like to say that the amount of reviews posted don't do these guys justice. When I went last Saturday, they sold five cars (I counted!) in front of me and they only have 50 reviews total. They have great cars, better service, and have a great family owned operation going. Definitely check them out for your next car because you will definitely be happy. They have nice cars at an even better price. The cars are as described and they are honest about them as well. I will be back guys. Thanks again!!
6 people found this review helpful.
Dec 11, 2017
landeuce22
I drove 2 and half hours to look at a Corvette that Auto Mall had. I asked the GM to personally look the car over before I made the long drive. I was told the car had inspected all over and had absolutely no defects inside or out. That it had been babied and I'd love it. After the drive, I found a car with multiple scratches, cracks in the front and rear bumpers, a gouge on the front lower bumper that all stood out against the deep blue paint. Both left side rims were curb rashed and ruined. Both front tires were either low on air pressure or TPS sensors were out and the left front turn signal was out. All of these items should easily be found by a car GM or salesman either one. Obviously there was no care taken to give a potential buyer all information to decide for myself to make the drive or not. It ruined my entire day to drive and go look at a piece of junk.
21 people found this review helpful.
Dec 7, 2017
I looked at this one and considered it but they had 1 with lower miles. I did not buy this particular Volkswagen from them but I bought another one. Last Friday night I test drove it and decided I wanted to buy it but it needed some things fixed like a airbag light that was on, gas tank cover replaced, Dirus side headlight replace, Front seat adjustment needed fixed and there was a little vibration in the front in. I called a place that night and got approval for the loan and put a down payment but had to go in the next day (Saturday) to fill out the paperwork. They said I could take the car home if I wanted that night and I told them no that I would rather have it fixed before I took it home. So on Saturday after filling out all the paperwork I called Auto mall of Springfield and let them now that I had the loan approved and the check in hand and to call me when they have it all fixed. They called me on Monday early evening to let me know that they had to get parts and would be in on Tuesday. They called me Tuesday afternoon and said it was ready so I had a friend meet me to take me there to pick it up. Me thinking that everything was fixed on the car whet ahead and signed all the paperwork and gave them the check and the TTL fee's. Went out and got in the car to go home and the airbag light is still on, 1st thing I do is check to see if the seat adjustments are fixed and they were, so I go around and look at the gas tank lid. It is painted a flat black and the car is a glossy black very very noticeable difference Then I check the Headlight and it was fixed. I go back in and talk to them about it and they said That they hooked it up on a machine and there was nothing wrong with it and he will have the other one call me back tomorrow and get taken of it. 2 days later we called them and they told us that they have no way to test it their machine does not work for Volkswagens And they were not going to do anything about the airbags. Then that night I was at a friends and tryed to go home and the headlights would not come on in the car.
20 people found this review helpful.
Nov 26, 2017
Wluberza
Great dealer
3 people found this review helpful.
Nov 11, 2017
Had a great experience at the automall. Staff was very friendly and helpful. They had a huge selection of vehicles in my price range. Worked a deal in less than an hour. Will be back when I need another one!
4 people found this review helpful.
Response from current dealership:
Eddie, I am glad to hear that you had a pleasant experience. We strive to make the car buying experience an easy one for all of our customers. See you next time!
Oct 31, 2017
They contacted me right away
3 people found this review helpful.
Oct 23, 2017
GuruZVFNT
This dealership has a great inventory to chose from, and is administered through a hard working family business. Ray gave me some straight up, and solid advice on what to pick, and had me on the road within a couple of hours. They were happy to help me with further questions after I purchased, and I would not hesitate to refer them to my friends.
7 people found this review helpful.
Read 50 old reviews
Oct 12, 2017
Nobody was in the main building when I got there. Just me by myself. I could have gotten on their computers and also the lock boxes with all their keys was open. Once somebody came, they didn't seem very interested in me being there. Took a copy of my drivers license but then just handed me the keys to the car I was interested in and let me drive it off the lot. Didn't ride with me or tell me anything about it. Was a smoker car before and they did a bad job of cleaning it not did they mention it was a prior smoker car. Holes in seats and upper lining from cigarette ash burns. Turned on the wind shield wipers and the drivers side didn't have a wiper on it. Just scratched the windshield. I took it back and said I wasn't interested and they were like "Ok" and didn't try to stop me from leaving. As I was leaving they had rap music blaring from the shop next door that had curse words. Will not be going back.
18 people found this review helpful.
Response from current dealership:
Jarrod, sorry we have no records of you in our system. We are sorry you felt this way. None of what you said matches up with anything that has happened at our establishment.
Oct 9, 2017
Responded quickly
5 people found this review helpful.
Oct 3, 2017
Very good response
5 people found this review helpful.
Sep 29, 2017
Had a very pleasant experience with Ray and his family, great place to buy a car. Definitely will recommend you guys to my friends. Thanks again.
7 people found this review helpful.
Response from current dealership:
Ronaldo, I am glad to hear that you had a pleasant experience. We strive to make the car buying experience an easy one for all of our customers. See you next time!
Sep 22, 2017
Easy purchase, decent quality vehicle, good customer service. If I need an inexpensive car I'll be sure to go back to them
11 people found this review helpful.
Response from current dealership:
Kemal, I am glad to hear that you had a pleasant experience. We strive to make the car buying experience an easy one for all of our customers. See you next time!
Sep 14, 2017
GuruDN6BV
My fiance and I drove over an hour and a half to look at this truck. The sales man was very up front about the trucks we looked at.. they worked with us on the price. End result we bought a truck and it's really nice. And my fiance is happy.
10 people found this review helpful.
Response from current dealership:
I am glad to hear that you had a pleasant experience. We strive to make the car buying experience an easy one for all of our customers. See you next time!
Sep 10, 2017
Responded quickly.
5 people found this review helpful.
Sep 5, 2017
The car wasn't actually at the Auto Mall of Springfield at the time I was there. I was in Springfield for only a few days over the Labor Day weekend. I wanted to look at and test drive this car. It wasn't there, but would be available for test drive after the holiday weekend. Unfortunately, I was no longer going to be there. It was a disappointing missed opportunity, because I was very interested in the car. My interest has waned dramatically now. I would have to make special and coslty arrangements to look at / test drive the car now. I'm not so sure it's worthwhile.
6 people found this review helpful.
Response from current dealership:
Tom sorry we weren't able to accommodate your needs. The car you came you to check out was in service at the time you actually stopped by. Hopefully we can assist you with the next vehicle!
Sep 4, 2017
He called back and sent me many additional photos , I would not hesitate to inquire from them in the future
4 people found this review helpful.
Aug 16, 2017
Matt Burrtell
Answered my emailed questions very quickly and accurately..
6 people found this review helpful.
Aug 11, 2017
GuruDDKXG
quick response
6 people found this review helpful.
Aug 6, 2017
Ray was very quick to respond to my email inquiry. It was even on a Sunday! He answered my questions and was vey professional. Am hoping to do business with him.
6 people found this review helpful.
Jul 26, 2017
Guru9FLBD
Horrible customer service. Called multiple times, no answering machine. I did talk to 2 different men giving them both my numbers and asking for ino regarding one vehicle - neither could offer any information. One told me to call another time and he would see what he could find out, the other promised to call back and never did. I would never consider doing business with this dealership again.
13 people found this review helpful.
Jul 4, 2017
Responded in a timely manner, was helpful.
7 people found this review helpful.
Jun 27, 2017
GuruFL6R
good experience
5 people found this review helpful.
Jun 5, 2017
Ray was polite, courteous and honest.
8 people found this review helpful.
May 24, 2017
GuruVYH
When we arrived had to look for someone to help us. Then it took so long for them to come back with plates for us to test drive the vehicle that we left.
7 people found this review helpful.
May 23, 2017
Spotted the car on internet, had a couple of e-mails and phone calls to confirm availability and make plan for pick up and complete the transaction. I have been very welcomed and got all information needed before I make my decision. The dealer is a pro, very friendly and have a very large inventory. The transaction went smoothly, the car was as described and I am waiting for title (from the SOS). I will gladly recommend Auto Mall to friends
14 people found this review helpful.
May 10, 2017
Oqpx
Quick response from Ray, well mannered & answered all questions accurately and swiftly
4 people found this review helpful.
May 2, 2017
Good communication. Overall good experience.
6 people found this review helpful.
Apr 18, 2017
I contacted ray about a vehicle at the auto mall and he was very responsive and thoroughly described the vehicle. I drove 3 hours away and was very pleased with the customer service. They were very friendly and helpful. The vehicle was just as described. I will definitely return for another vehicle!
10 people found this review helpful.
Apr 14, 2017
John0218
Awesome experience buying a first car for my son. Prices were very fair. As soon as I sent a lead Ray responded and we scheduled a time to look at the vehicle. When I went in the car was ready to go, we test drove it and it was exactly what we expected. It was a great car buying experience and my son is very happy with his first car. Thank you to Ray at auto mall. I will definitely recommend you guys to anyone looking for a car.
10 people found this review helpful.
Apr 6, 2017
Never called back. When I showed up was not friendly. Car was not in good shape at all
10 people found this review helpful.
Mar 29, 2017
Talked with them on the phone and they said that the truck was still there. I drove for 25 minute to get to the place and the sailsman told me they sold the truck. I was extreemly aggrivated because i waisted time to drive there for a truck that they said they had but it wasnt there. I dont know if they told me it was there so they could get me to come in and sale me something else or what. But a person wants what a person wants. Shame on you guys. If its sold take it off the site period.
18 people found this review helpful.
Mar 22, 2017
Dealer said car was "like new" I was adamant about asking because the vehicle was a 2.5 hr drive. Car was a 4 out of 10 at best. Had check engine light on. Checked average fuel mileage it said 6 mph. Car has issues.
21 people found this review helpful.
Response from current dealership:
Hello, nothing of the sort occurred. We are not here to waste customers time, let alone our own time. We are completely honest about our vehicles, and would not sell a vehicle with an issue. We have a mechanic shop and inspect all of our vehicles. Thanks, management.
Mar 8, 2017
Rough vehicle. I drove 3 different ones there and all 3 had issues.
26 people found this review helpful.
Mar 6, 2017
Contacted within 1hr and was very helpful and courteous.
7 people found this review helpful.
Response from current dealership:
Thanks for the review. We have a great sales staff that takes care of our customers and is honest in doing so. Thanks, management.
Feb 28, 2017
Garbage...all I can say..do not go here. Cars are in rough shape while they tell you they are beautiful and the color combination is nice. Ask about the engine and why the center console fell off and why the heated steering doesn't work. Because they won't tell you even knowing you drove 2 hours to look at the car. Such a joke.
29 people found this review helpful.
Feb 6, 2017
I will give three stars. I'll start with the car. Said it was in excellent condition and everything. But there was definitely some funky stuff done to the car. As a few shops have told me. Check engine light and tcs light came in after a week of owning the car. It does have a small misfire that I noticed a few days later. ( previously owned a loud civic that shakes a lot )The car only came with a valet key and I asked him if it was the only one to the car he said yes. (There was another key he did not tell me about until the next day I went back to his Lot and told him I need a new key) I somehow ended up locking my self out of the car first day I had it. They did pay for a replacement key made from Honda. (Which is where two of the stars in my review come from ) After I told him how upset I was with the car so far. I would be very cautious of the car you buy. They are willing to help it seems. Just do your research and shop around before you go making a impulse buy.
31 people found this review helpful.
Feb 1, 2017
Great car great price Auto Mall delivered exactly what they said they would. Car was great -excellent condition inside and out as promised and great price. I would deal with them again absolutely talk to Ray thanks Auto Mall
7 people found this review helpful.
Response from current dealership:
Gee, I am glad to hear that you had a pleasant experience. We strive to make the car buying experience an easy one for all of our customers. See you next time!
Dec 31, 2016
Tryed to claim a truck had no rust. Paint bubbles are the worse kind of rust. Will not do business with someone whos not truthful about their vehicles.
27 people found this review helpful.
Nov 30, 2016
Dealer was very prompt in responding and I told them that I would keep them in mind. Right now we're looking at a car closer to us.
7 people found this review helpful.
Nov 14, 2016
My experience was decent they were nice people some of the cars up there though were not most of them were auction bought and looked like they had been sitting for awhile.
13 people found this review helpful.
Nov 4, 2016
Although I didn't buy the car due to the cost of repairing the ABS/Skid control, my contact was forthcoming and truthful about what part of the car would need repairs. I googled the problem and found that it would most likely not be a cheap fix. It's a shame because it's a beautiful car!! (2008 Lexus LS460)
17 people found this review helpful.
Oct 9, 2016
The guys are great to work with
7 people found this review helpful.
Aug 2, 2016
Contact was very prompt, polite and to the point. Hopefully, we will be doing business.
7 people found this review helpful.
Jul 21, 2016
They replied to my emails quickly and the vehicle was as advertised. Also negotiable with me.
8 people found this review helpful.
Jul 14, 2016
Was rude and hung up in middle conversation plus tried to charge a higher price than they had listed on craigslist
12 people found this review helpful.
Jul 6, 2016
I asked what was the lowest price they wanted for the BMW and they responded by the next day. It wasn't for me and I moved on so its a short review but at least they got back to me.
10 people found this review helpful.
Jul 1, 2016
The dealer responded to my inquiry promptly. The dealer was helpful and I purchased a car from them. The family seems very nice.
7 people found this review helpful.
Response from current dealership:
Chip, I am glad to hear that you had a pleasant experience. We strive to make the car buying experience an easy one for all of our customers. See you next time!
Jun 11, 2016
They are selling vehicles at their highest value. So if you are coming with cash, it might be a good deal, but if you have a trade, probably not the best place to go.
11 people found this review helpful.
Jun 1, 2016
Car was price to high but overall a great place & Nice people to work with
7 people found this review helpful.
May 15, 2016
Was lied to when asked about vehichle.. Told them was driving over an hr to come. After arriving nobody even addressed we were there. After seeing vehichle was not what they told us and in terrible shape. We left and coyld tell this dealership is not one we would do business with. Believe all the reviews on this one.
22 people found this review helpful.
May 13, 2016
Wouldn't call me back, rude, vehicle not in very good shape
13 people found this review helpful.
Apr 29, 2016
Fast response.
10 people found this review helpful.
Mar 17, 2016
they email me the next day
9 people found this review helpful.
Feb 19, 2016
Emailed dealer on specifics. Never heard back. Called dealership and talked to Ray. Ray said to call back in 20 minutes. I called back and then was told he was busy and would call me back as he took down my number. Four days later I have not been contacted. I had money in hand and was prepared to make the two hour drive to get the vehicle, but I guess they just like posting pics of vehicles for sale in hopes that they magically get purchased without any communication from buyer?
21 people found this review helpful.
Feb 16, 2016
Was from out of town about a hour away I talk to them a day before I went to make sure the car I was interested in was still there. They told me it was. Got there it was not there. Not only one car I'd asked about but two. Then they showed me a same car different color. I tested drove and oil light came on and car was making a noise. I was really upset. Told me they would take a look at it and get back with me..never heard back from them.
19 people found this review helpful.
Feb 10, 2016
Perfect customer service. Exceptional communication.
6 people found this review helpful.
Response from current dealership:
Robbie, I am glad to hear that you had a pleasant experience. We strive to make the car buying experience an easy one for all of our customers. See you next time!
Oct 12, 2015
Prompt reply
7 people found this review helpful.

Other Nearby Dealers

Bob Brady Auto Mall - 430 listings
4025 E Boyd Rd Decatur, IL 62521
1 review
Bob Brady Cadillac Buick GMC - 200 listings
1500 Koester Drive Forsyth, IL 62535
3 reviews
Westown Ford Lincoln - 183 listings
1312 W Morton Rd Jacksonville, IL 62650
4 reviews
Bob Ridings Decatur - 179 listings
3103 N 22nd St Decatur, IL 62526
7 reviews
Steve Schmitt-Brubaker - 154 listings
1 Galaxy Lane Litchfield, IL 62056
2 reviews
Bob Ridings Chrysler Dodge - 135 listings
8 N Locust St Pana, IL 62557
4 reviews
Anderson Ford - 100 listings
1001 State Route 10 W Clinton, IL 61727
5 reviews
Victory Lane Motors - 92 listings
400 West Main Street Carlinville, IL 62626
2 reviews
Roberts Automotive - 73 listings
4440 Wabash Ave Springfield, IL 62711
4 reviews
Wilson Chrysler Jeep - 51 listings
307 E Main St Clinton, IL 61727
11 reviews
Burtle Motors - 50 listings
14085 N State Route 4 Auburn, IL 62615
8 reviews
Tjelmeland Laketown Automotive - 41 listings
2030 Stevenson Dr Springfield, IL 62703
3 reviews
B&M Motorsports - 39 listings
2830 Old Rochester Rd Springfield, IL 62703
1 review
Williams Auto Land LLC - 6 listings
1355 North State Highway 121 Mt Zion, IL 62549
1 review
City Limits Auto Sales - 5 listings
9632 SR 29 Mason City, IL 62664
1 review

Popular Used Cars

Used Ford F-150
3,721 Great Deals out of 236,204 listings starting at $750
Used Ford F-250 Super Duty
747 Great Deals out of 44,935 listings starting at $1,250
Used Chevrolet Silverado 1500
3,138 Great Deals out of 180,233 listings starting at $200
Used Chevrolet Silverado 2500HD
579 Great Deals out of 36,061 listings starting at $2,000
Used Ram 1500
2,071 Great Deals out of 155,929 listings starting at $3,595
Used Ram 2500
420 Great Deals out of 40,468 listings starting at $7,995
Used Toyota RAV4
1,290 Great Deals out of 70,751 listings starting at $1,695
Used Nissan Rogue
1,327 Great Deals out of 77,902 listings starting at $1,900
Used Toyota Camry
1,147 Great Deals out of 72,385 listings starting at $1,295
Used Honda CR-V
1,299 Great Deals out of 95,929 listings starting at $1,950
Used Honda Civic
755 Great Deals out of 57,859 listings starting at $850
Used Toyota Corolla
1,012 Great Deals out of 64,085 listings starting at $800
Used Honda Accord
1,020 Great Deals out of 69,756 listings starting at $1,000
Used Ford Escape
1,813 Great Deals out of 80,592 listings starting at $900
Used Chevrolet Equinox
1,633 Great Deals out of 97,383 listings starting at $1,500