Auto Chiefs

206 Tyler Von Way, STE 101
Fredericksburg, VA 22405

Sales: (540) 657-3458

Today 10:00am - 7:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Jun 12, 2017
I'm not big on buying used vehicles but I had a very specific need and Auto Chiefs came through in a big way. I found Auto Chiefs through CarGurus. I had never heard of them before but found out I drove past their location countless times, as recently as the week before, but never paid attention. There are many used dealers on Rt. 1 between Quantico and Fredericksburg and after a while you just don't notice them. This dealer is one to take notice of. I was looking for a Jeep Liberty to tow behind my motorhome. I looked at one in Woodbridge that the dealer didn't even clean up first. Needed tires, pads and rotors at least. They said they would do whatever needed to be done to pass inspection. The Wife didn't get a warm and fuzzy feeling so I passed. Looked at another one at a dealer in Baltimore. They said it passed MD inspection but I don't know how. Needed more work than the first one to pass VA inspection. They are a "no haggle" price dealer and just blew us off when we brought up that it should have failed inspection and we wanted new tires, pads and rotors or come down on the price. In fact at 6am the next day, we left at 8:30 the night before, the same vehicle, pictures and all, was listed on Autotrader as being at the Dulles location for $1800+ more than it was listed at 10 hours before. I don't like shady games. I found the third Jeep on CarGurus on Wednesday and sent an email. Alex responded in short order and I went to take a look that day. Alex couldn't have been more polite and professional. Everyone was friendly and professional. They didn't give off that used car salesman vibe like I experienced elsewhere which was quite a departure from the stereotype. The test drive went well and I asked if they had any issue with me taking it to my mechanic to check out. I thought they would balk at that but they encouraged it. They even let me take it from Fredericksburg to Alexandria where my son, who is also my mechanic, works. We spent a couple of hours going over it. He had some reservations about the steering, battery and the front and rear differentials but overall it was in decent shape. I took those concerns back to Auto Chiefs and spoke with Rich. He showed me the work history of what they had already done and called in Jeremy, the service manager. They put it on the lift and went over the concerns. Jeremy didn't see what my son was concerned about so I got him on the phone and they talked for about 20 minutes. Jeremy said they were going to do a complete service on the power steering and the differentials right then, and they did, whether or not I purchased the vehicle. He admitted the power steering service should have been done earlier. They also replaced the battery which was new but showing issues. Jeremy also told my son the vehicle comes with a 90 day / 5k mile warranty should anything arise and they'll even work with you after that. They have three service bays and can do just about anything. My son was really impressed talking with Jeremy and said that he didn't have any further reservations and this was a good deal. I worked with Rich on the numbers and we came to an agreement. This was Friday. On Saturday I returned and paid the bill. I didn't have a way to get the vehicle home and was going to wait until I had assistance on Sunday but they offered to deliver the vehicle to my house after hours. That saved me a lot of trouble and Rich and Raj dropped it off on their way home. How many dealers will do that on top of everything else? Auto Chiefs hasn't been around long but if they continue with their current business model I think they'll do great things. They are already A+ rated with the Better Business Bureau. I will definitely use them again if the need arises.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Mar 17, 2017
Purchased vehicle. Nice group of guys that worked to get the payment in my range.
2 of 2 people found this review helpful.
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Feb 26, 2017
Andysdead
Bent over backwards to make my deal happen, unfortunately it fell through on my end.
2 of 2 people found this review helpful.
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Sep 24, 2016
Fast response
2 of 2 people found this review helpful.
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Jun 8, 2016
very professional salesperson. did not reach a price agreement.
2 of 2 people found this review helpful.
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May 7, 2016
Yes...several times. I even sent pictures of the trade. Then, they disappeared. No further responses.
2 of 2 people found this review helpful.
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Apr 16, 2016
Very helpful
2 of 2 people found this review helpful.
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Apr 10, 2016
Great!
2 of 2 people found this review helpful.
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Apr 2, 2016
I never purchased a vehicle but they did have a vehicle there that I was interested in. I made an appointment I believe for a Tuesday but it was purchased before my appointment date. I appreciated the communication given. It saved me from having to make an unnecessary 2 1/2 hour trip. Thanks!
2 of 2 people found this review helpful.
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Mar 14, 2016
I was very interested in this truck but when I tried to negotiate after seeing that there had been no price reduction after several months I never received anymore feedback. I purchased another truck even though this was my first choice. Very well may have bought this truck but the communication stopped.They blew the sale!
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Jan 4, 2016
Chevy was very nice to deal with. All the auto mobiles look very clean. Wish they had old hot rods to sell as clean as all there inventory. Office's were very clean. They let me look truck over as long as I liked. Hope to meet them again. I tell my freinds to check out the stock. I would by a car or truck from them and let my kids drive it. Cause they go over the mechanical's. Good job.
1 of 1 people found this review helpful.
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Read 13 old reviews
May 6, 2015
The saler I talked was very nice and quickly respond my questions, wasn't a pushing saler which was good to me.
1 of 1 people found this review helpful.
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Response from Auto Chiefs:

Hey Horlando how are you? Still waiting on you. :)
If ever back in the market please let us know.
Thanks
Auto Chiefs Team
Dec 22, 2014
Quick response
Is this review helpful? Yes | No

Response from Auto Chiefs:

:)
Auto Chiefs Team
Nov 30, 2014
Great customer service
Is this review helpful? Yes | No

Response from Auto Chiefs:

Thank you John. :)
Auto Chiefs Team
Jul 8, 2014
Had two teams check a car out I called and the man I talked to said they would drop the price so I sent my team to check the TC out and they were told different
Is this review helpful? Yes | No

Response from Auto Chiefs:

Sorry that happened. Reason for this must have been another salesperson may have had another customer on it. Who was very serious into the purchase.
To avoid any issues like this please ask and speak to a manager. We will handle all concerns.
Thanks
Auto Chiefs Team
Jun 22, 2014
Quick Response.
Is this review helpful? Yes | No

Response from Auto Chiefs:

Always on the leads they come in we contact right away. :)
Hope all is well.
Keep us in mind.
Auto Chiefs Team
Jun 14, 2014
My wife is very pleased with her purchase and the service she received
Is this review helpful? Yes | No

Response from Auto Chiefs:

Thanks Byron hope all is going well with the car.
Let us know buddy.
Thanks
Auto Chiefs Team
Mar 26, 2014
They worked with me on this transaction.
Is this review helpful? Yes | No

Response from Auto Chiefs:

Martha hope your enjoying it glad it worked out. :)
Auto Chiefs Team
Mar 2, 2014
when U state U want a auto trans they keep showing 5 speeds manU,s
Is this review helpful? Yes | No

Response from Auto Chiefs:

Gerry sorry for the mixup. Maybe at the time of your search there were only manual tranmissions of that model.
Everyday new cars are rolling up in here, some auto some manual.
Please do give us a shot when back in the market.
Thank you
Auto Chiefs Team
Jan 11, 2014
Great people, staff and manager were very helpful and patient, went the extra mile to put me in a newer car than the one i had tried to get. i would recommend Auot Chiefs to anyone serious about buying a new car.
Is this review helpful? Yes | No

Response from Auto Chiefs:

Thanks Clarence hope your enjoying the vehicle.
Let us know.
Thank you
Auto Chiefs Team
Jan 11, 2014
These guys are the best, we had a great experience even though we didn't purchase from them. Raj was great with his follow up call. Honest and up front with vehicle information. Thanks Auto Chiefs!
Is this review helpful? Yes | No

Response from Auto Chiefs:

Appreciate the conversation Glen, if ever back in the market make sure to stop on by.
Thanks
Auto Chiefs Team
Nov 8, 2013
responded to my inquire but I was unable to visit will consider doing business in the future
Is this review helpful? Yes | No

Response from Auto Chiefs:

Thanks Napoleon definitely do, hope to hear from you soon.
Auto Chiefs Team
Aug 13, 2013
Review for Auto Chiefs of Fredericksburg, VA I could not have had a better used car buying experience than what I had with Auto Chiefs in Fredericksburg, VA. I found the car that I wanted which was a 2004 Honda Odyssey in excellent condition, with low mileage at a very reasonable price. When I arrived at the dealership, everyone was extremely friendly and indulged me as I spent some time doing research on the model they had for sale (I had previously wanted a 2005 but the condition and price made the 2004 appealing, so I wanted to make sure that consumer reports and customer reviews were still positive for that year). After deciding that I was interested, they gave me the keys and the afternoon to get the car checked out at the mechanic of my choice. 2-3 hours later, I returned with only a handful of minor finds from the full diagnostic at the Honda Dealership. Auto Chiefs immediately agreed to take care of everything on the list, a much appreciated gesture as I knew the car was meant to be sold ‘as is’. We did a little negotiating, not much, and everyone was happy (especially my kids who now had their own captain’s chairs J) Then, so that I could take my new car home, they offered to follow me to my house (45 minutes away) in my old car. We scheduled to have the minor repairs done a couple weeks later. I noted a few more small concerns (all which turned out to be nothing) over the weeks leading up to the repairs and without hesitation, Auto Chiefs agreed to fix whatever they could. (Of course, I would have understood if they needed to draw the line and charge me for some of the service not included in our original agreement). They picked up and brought the car back to me right on time, all issues resolved, and my permanent DMV tags in their hands. Raj, Rich and Nick are sincere, knowledgeable, hardworking guys who run a good, honest business. We will DEFINITELY go back to Auto Chiefs when it is time for our next car!
Is this review helpful? Yes | No

Response from Auto Chiefs:

Marilyn how are you? Hope all is going well. Just touching base with you, was responding to the review after such a long time. You are awesome appreciate the good words. Let us know if anything else we can do for you. Thank you.
Auto Chiefs Team
Jul 8, 2013
Car was sold and they wanted to preapprove me for the next one to come along. I didn't want them to purchase out of area.
Is this review helpful? Yes | No

Response from Auto Chiefs:

Just now getting to this comment, I dont recall but if it did happen I do apologize. Must have been a mistake by a salesperson who must have 1st started with us.
Which vehicle was it? Id love to look back in our files to check on it.
Thanks
Auto Chiefs Team

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