Audi Palo Alto

1730 Embarcadero Rd
Palo Alto, CA 94303

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Sales: (408) 359-4942

Service: (888) 451-8839

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https://static.cargurus.com/images/forsale/2019/10/23/18/45/2019_honda_pilot-pic-8530479904617686133-152x114.jpeg

2019 Honda Pilot EX-L AWD with Navigation and RES Used Cars in Palo Alto, CA 94303

Great Deal
$3,530 BELOW
CarGurus IMV of $37,770

Price: $34,240

Mileage: 10,352

Location: Palo Alto, CA 94303

Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Green Description: Used 2019 Honda Pilot EX-L AWD with Navigation and RES for sale - $34,240, 10,352 miles with Backup Camera, Sunroof/Moonroof, Navigation System, Adaptive Cruise Control, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/10/25/19/04/2019_audi_sq5-pic-3866398048116340169-152x114.jpeg

2019 Audi SQ5 3.0T quattro Premium Plus AWD Used Cars in Palo Alto, CA 94303

Great Deal
$4,377 BELOW
CarGurus IMV of $53,556

Price: $49,179

Mileage: 11,449

Location: Palo Alto, CA 94303

Certified Pre-Owned: Yes Transmission: 8-Speed Automatic Color: Brilliant Black Description: Used 2019 Audi SQ5 3.0T quattro Premium Plus AWD for sale - $49,179, 11,449 miles with Leather Seats, Backup Camera, Sunroof/Moonroof, Premium Plus Package, Navigation System, Convenience Package
https://static.cargurus.com/images/forsale/2019/07/18/19/12/2019_audi_a7-pic-8674528809509236640-152x114.jpeg

2019 Audi A7 3.0T quattro Prestige AWD Used Cars in Palo Alto, CA 94303

Great Deal
$6,909 BELOW
CarGurus IMV of $66,872

Price: $59,963

Mileage: 7,835

Location: Palo Alto, CA 94303

Certified Pre-Owned: Yes Transmission: 7-Speed Automatic Color: Vesuvius Gray Metallic Description: Used 2019 Audi A7 3.0T quattro Prestige AWD for sale - $59,963, 7,835 miles with Sport Package, Leather Seats, Sunroof/Moonroof, S Line Package, Navigation System, SE Package, Security Package, Backup Camera, Climate Package, Convenience Package
https://static.cargurus.com/images/forsale/2019/07/18/19/12/2019_audi_a6-pic-3025139187938988754-152x114.jpeg

2019 Audi A6 3.0T quattro Premium Plus Sedan AWD Used Cars in Palo Alto, CA 94303

Great Deal
$4,443 BELOW
CarGurus IMV of $53,476

Price: $49,033

Mileage: 4,696

Location: Palo Alto, CA 94303

Average time on market: 62 days Certified Pre-Owned: Yes Transmission: 7-Speed Automatic Color: Daytona Gray Description: Used 2019 Audi A6 3.0T quattro Premium Plus Sedan AWD for sale - $49,033, 4,696 miles with Sport Package, Leather Seats, Driver Assistance Package, Sunroof/Moonroof, Navigation System, Backup Camera, Premium Plus Package, Convenience Package
https://static.cargurus.com/images/forsale/2019/07/18/19/12/2019_audi_q5-pic-404584097114293962-152x114.jpeg

2019 Audi Q5 2.0T quattro Premium Plus AWD Used Cars in Palo Alto, CA 94303

Great Deal
$3,007 BELOW
CarGurus IMV of $43,378

Price: $40,371

Mileage: 8,645

Location: Palo Alto, CA 94303

Average time on market: 39 days Certified Pre-Owned: Yes Transmission: 7-Speed Automatic Color: Moonlight Blue Metallic Description: Used 2019 Audi Q5 2.0T quattro Premium Plus AWD for sale - $40,371, 8,645 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Backup Camera, Premium Plus Package, Climate Package, Convenience Package
https://static.cargurus.com/images/forsale/2019/11/02/06/41/2017_audi_q5-pic-5687813716257801991-152x114.jpeg

2017 Audi Q5 2.0T quattro Premium Plus AWD Used Cars in Palo Alto, CA 94303

Good Deal
$2,152 BELOW
CarGurus IMV of $33,047

Price: $30,895

Mileage: 6,723

Location: Palo Alto, CA 94303

Average time on market: 22 days Certified Pre-Owned: Yes Transmission: 8-Speed Automatic Color: Mythos Black Metallic Description: Used 2017 Audi Q5 2.0T quattro Premium Plus AWD for sale - $30,895, 6,723 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Technology Package, Backup Camera, Premium Plus Package, Premium Package, Convenience Package
https://static.cargurus.com/images/forsale/2019/09/22/06/29/2019_audi_a7-pic-2074578940321662152-152x114.jpeg

2019 Audi A7 3.0T quattro Premium Plus AWD Used Cars in Palo Alto, CA 94303

Good Deal
$3,605 BELOW
CarGurus IMV of $61,591

Price: $57,986

Mileage: 6,784

Location: Palo Alto, CA 94303

Certified Pre-Owned: Yes Transmission: 7-Speed Automatic Color: Mythos Black Metallic Description: Used 2019 Audi A7 3.0T quattro Premium Plus AWD for sale - $57,986, 6,784 miles with Sport Package, Leather Seats, Sunroof/Moonroof, S Line Package, Navigation System, SE Package, Alloy Wheels, Security Package, Backup Camera, Premium Plus Package, Convenience Package
https://static.cargurus.com/images/forsale/2019/07/18/19/12/2019_audi_a5_sportback-pic-2955703934487073917-152x114.jpeg

2019 Audi A5 Sportback 2.0T quattro Prestige AWD Used Cars in Palo Alto, CA 94303

Good Deal
$2,397 BELOW
CarGurus IMV of $47,885

Price: $45,488

Mileage: 2,000

Location: Palo Alto, CA 94303

Certified Pre-Owned: No Transmission: 7-Speed Automatic Color: Ibis White Description: Used 2019 Audi A5 Sportback 2.0T quattro Prestige AWD for sale - $45,488, 2,000 miles with Sport Package, Leather Seats, Sunroof/Moonroof, S Line Sport Package, Navigation System, Adaptive Cruise Control, SE Package, Security Package, Backup Camera, Convenience Package
https://static.cargurus.com/images/forsale/2019/10/18/06/30/2015_audi_a5-pic-5818032863224461820-152x114.jpeg

2015 Audi A5 2.0T quattro Premium Plus Coupe AWD Used Cars in Palo Alto, CA 94303

Good Deal
$2,084 BELOW
CarGurus IMV of $19,283

Price: $17,199

Mileage: 66,722

Location: Palo Alto, CA 94303

Average time on market: 53 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Brilliant Black Description: Used 2015 Audi A5 2.0T quattro Premium Plus Coupe AWD for sale - $17,199, 66,722 miles with Sport Package, Leather Seats, Sunroof/Moonroof, Navigation System, Technology Package, SL Package, Backup Camera, Premium Plus Package
https://static.cargurus.com/images/forsale/2019/07/18/19/12/2019_audi_sq5-pic-911915626855269242-152x114.jpeg

2019 Audi SQ5 3.0T quattro Premium Plus AWD Used Cars in Palo Alto, CA 94303

Good Deal
$2,258 BELOW
CarGurus IMV of $53,644

Price: $51,386

Mileage: 6,870

Location: Palo Alto, CA 94303

Certified Pre-Owned: Yes Transmission: 8-Speed Automatic Color: Daytona Gray Description: Used 2019 Audi SQ5 3.0T quattro Premium Plus AWD for sale - $51,386, 6,870 miles with Backup Camera, Sunroof/Moonroof, Premium Plus Package, Navigation System, Convenience Package
https://static.cargurus.com/images/forsale/2019/09/18/06/28/2016_audi_q5-pic-4766271028867297548-152x114.jpeg

2016 Audi Q5 3.0T quattro Premium Plus AWD Used Cars in Palo Alto, CA 94303

Good Deal
$1,918 BELOW
CarGurus IMV of $31,554

Price: $29,636

Mileage: 22,312

Location: Palo Alto, CA 94303

Average time on market: 35 days Certified Pre-Owned: Yes Transmission: 8-Speed Automatic Color: Mythos Black Metallic Description: Used 2016 Audi Q5 3.0T quattro Premium Plus AWD for sale - $29,636, 22,312 miles with Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System, Technology Package
https://static.cargurus.com/images/forsale/2019/07/18/19/12/2019_audi_a6-pic-8102358902364902616-152x114.jpeg

2019 Audi A6 3.0T quattro Premium Plus Sedan AWD Used Cars in Palo Alto, CA 94303

Good Deal
$3,060 BELOW
CarGurus IMV of $51,852

Price: $48,792

Mileage: 5,371

Location: Palo Alto, CA 94303

Average time on market: 62 days Certified Pre-Owned: Yes Transmission: 7-Speed Automatic Color: Glacier White Description: Used 2019 Audi A6 3.0T quattro Premium Plus Sedan AWD for sale - $48,792, 5,371 miles with Sport Package, Leather Seats, Sunroof/Moonroof, Navigation System, Backup Camera, Premium Plus Package, Convenience Package
https://static.cargurus.com/images/forsale/2019/10/04/06/29/2016_mazda_mazda6-pic-679708990932526919-152x114.jpeg

2016 Mazda MAZDA6 i Grand Touring Used Cars in Palo Alto, CA 94303

Good Deal
$1,285 BELOW
CarGurus IMV of $19,056

Price: $17,771

Mileage: 32,028

Location: Palo Alto, CA 94303

Average time on market: 37 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Snowflake White Pearl Description: Used 2016 Mazda MAZDA6 i Grand Touring for sale - $17,771, 32,028 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels, Technology Package, Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2019/08/21/06/26/2017_hyundai_santa_fe-pic-6119558995811257413-152x114.jpeg

2017 Hyundai Santa Fe Limited FWD Used Cars in Palo Alto, CA 94303

Good Deal
$1,425 BELOW
CarGurus IMV of $22,418

Price: $20,993

Mileage: 40,141

Location: Palo Alto, CA 94303

Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Monaco Description: Used 2017 Hyundai Santa Fe Limited FWD for sale - $20,993, 40,141 miles with Leather Seats, Backup Camera, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/11/14/20/13/2015_toyota_highlander-pic-7492896047156649229-152x114.jpeg

2015 Toyota Highlander XLE V6 AWD Used Cars in Palo Alto, CA 94303

Good Deal
$1,629 BELOW
CarGurus IMV of $25,021

Price: $23,392

Mileage: 63,379

Location: Palo Alto, CA 94303

Average time on market: 28 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Predawn Gray Mica Description: Used 2015 Toyota Highlander XLE V6 AWD for sale - $23,392, 63,379 miles with Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System
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All reviewers have been verified to have contacted this dealer – Learn More
Nov 13, 2019
James Mathews
Great customer service
Nov 11, 2019
Fast response
Oct 29, 2019
Was good, very accommodating. A little over communicating.
Oct 27, 2019
Sacramento11
The dealership was very busy. I called ahead and arranged an agreed upon price for a used vehicle. When we got there the sales rep was working with two other clients. Although he eventually got to us and was professional, waiting around was annoying. The formal loan processing went smoothly. However once we sat down to sign everything the “closer” tried to sell us additional insurances we were clear to state we weren’t interested in. As we were about to sign all the numbers looked inflated. I asked to see a full breakdown of charges and the car was not priced as was pre-negotiated and the insurances were added. He acted as if I had agreed to the insurances and was “unaware” of the sales price. All in all everything turned out as I wanted, price and no insurance, but it was the typical slimy car salesman demeanor of the last guy we dealt with that leads me to rate my transaction as a 4 star.
Oct 24, 2019
Excellent prompt response and service
Oct 17, 2019
Good
Oct 11, 2019
GuruYW1N8
This dealership posted one picture of the car on CarGurus that did not show the real car. Then after talking with two people there I got two different descriptions of the car
Oct 6, 2019
Guru1N4XN
Love My new Spyder Go see Larry he's easy going and got me a good deal! clean dealership quick on paperwork! I would recommend this dealership
Oct 3, 2019
GuruLXP3D
I was disappointed with their bad advertising methods. Both of the cars I was interested in had already been sold but they continued to advertise them for sale for at least a week or two after they had been sold. I have since quit referring them to people who are looking to buy Audi’s.
Sep 11, 2019
They made nice effort to communicate with me and also did a double check.
Aug 30, 2019
GuruHGWQL
Great follow up!
Aug 10, 2019
Soniarivera1
Good
Jun 23, 2019
Great experience!
May 11, 2019
Worked with me to complete most paperwork online and make pick-up of vehicle seamless
1 people found this review helpful.
Apr 8, 2019
GuruCRDD4
Great wxperience
Mar 24, 2019
IZGuru
5
Fast, no pressure response.
Mar 4, 2019
Very responsive and answered all my questions. Follow through on several things quickly. Spent the time to explain the differences between certain packages
0 people found this review helpful.
Mar 2, 2019
GuruYYW93
Quick response polite, knowledgeable service.
Feb 28, 2019
Had to call multiple times in order to get in touch with someone about purchasing a vehicle on their lot - they seemed very busy. Great reviews online and this was one of the reasons I opted for doing business with them (I am an out of state buyer). Salesperson Radek K. was easy to communicate with, no pressure on me as a buyer. Radek did a great job of explaining the out of state buying and shipping process and helped me deal with the anxiety of purchasing a CPO vehicle sight unseen. I felt like I got a good deal and ultimately purchased the vehicle from this dealership. Taking delivery in the next day or two. Follow up with more once it arrives.
Feb 13, 2019
LouDc
Quickly responded
Dec 20, 2018
KLDrechsler
Fantastic I purchased the vehicle and everyone was super nice!! I love my car!
Dec 12, 2018
GBGolf
Larry Orifi (sp?) was excellent at his job, represented Audi very well.
Dec 11, 2018
GuruX9K5B
I was promptly contacted by Audi Palo Alto. Specifically to this transaction, I wanted to know if they leased Certified Pre-Owned. I was interested in leasing this vehicle. I asked for Money Factor and residual and the response was insulting...worse than for a new RS5 lease. MF of .00321 residual 56% -$0.15 per mile.
1 people found this review helpful.
Dec 8, 2018
Great experience. Highly recommend.
Dec 4, 2018
Masood Mir has been very responsive to our email inquiries. I have not had the chance to drop and take a test drive yet.
Dec 3, 2018
AURELIO PECCEI
My experience at Audi Palo Alto was very good
Oct 18, 2018
Good in response
Oct 1, 2018
Very quick response. Kind and professional.
0 people found this review helpful.
Sep 23, 2018
We worked with Drew to purchase this vehicle from out of state and everything went very smoothly!
1 people found this review helpful.
Sep 20, 2018
This was a bait and switch tactic. I emailed the dealer about getting more photos. They replied saying that they would send some the next day. Then, the car is suddenly "sold" the next morning. We've seen this before, and actually gone to the dealership looking for the specific car appearing online, but by the time we get there the car is sold, or we're told it just sold last night.
2 people found this review helpful.
Sep 9, 2018
Dealer was responsive, followed up and was helpful.
0 people found this review helpful.
Aug 31, 2018
Beware of this dealership. I agreed to purchase price of car. I filled out paperwork, sent deposit and spoke with finance manager to finish sale etc. After they spoke with my bank and I did not finance the car with them, they sold the car out front under me the next day. To another buyer who would finance with them. Did not think twice about it!!!!
4 people found this review helpful.
Aug 30, 2018
Responsive to inquiries but prices seemed higher than most Audi dealers in the area.
Aug 23, 2018
GuruT7XCC
5
Experience with Drew was very good. Car was not.
0 people found this review helpful.
Aug 20, 2018
rettrett19
Dealer responded promptly and with full information. Thought deliveribg car to me (400) miles was too problematic. I bought a different car.
1 people found this review helpful.
Jul 17, 2018
GuruWP8L7
10
Dealer shared the information requested in a timely manner. Vehicle didn't have the features I need - missing "cold weather package" option
1 people found this review helpful.
Jul 2, 2018
Tay411
Everyone we dealt with at this dealership was pleasant, helpful and knowledgeable. I never felt pressured and got the exact car I wanted at a very fair price.
0 people found this review helpful.
Jun 26, 2018
VinXe
Got a response right away and had very good experience from this dealer I would definitely buy a car from them next time.
0 people found this review helpful.
Jun 22, 2018
Immediately responded to inquires
0 people found this review helpful.
Jun 10, 2018
Beto73
Very attentive staff. Made my 2018 A3 purchase easy and very efficient. I highly recommend this dealer A+ rating! Thank you Radek and Tony!
0 people found this review helpful.
Jun 6, 2018
GuruWQZ2J
Prompt reply and update car has been sild
0 people found this review helpful.
Apr 20, 2018
responded very quickly to my inquiry
0 people found this review helpful.
Apr 10, 2018
GuruY7CM4
Great customer service
0 people found this review helpful.
Apr 6, 2018
Responded immediately
0 people found this review helpful.
Mar 31, 2018
Low pressure. But make an appointment
0 people found this review helpful.
Mar 7, 2018
Unprofessional. Contacted via phone and the rep I reached told me he was off for the next 2 days but didn’t refer me to anyone. Emailed and didn’t receive response.
3 people found this review helpful.
Feb 28, 2018
Radek was a frustrated I didn’t make an appointment, instead I gave him a time frame, I have a 6 month old and I work on the weekends so my weekends need to be flexible. My husband saw him talking negatively about me to his colleague and we decided not to give him our business. The car he showed me had coffee stains in the middle console so they clearly didn’t clean it well even though he knew I was coming.
5 people found this review helpful.
Feb 13, 2018
The salesperson was extremely helpful and courteous.
0 people found this review helpful.
Feb 3, 2018
Guru1L2M
very nice
Jan 29, 2018
Salesperson was extremely knowledgable and helpful
0 people found this review helpful.
Jan 10, 2018
Best staff and dealership around and one of the rare dealerships totaling willing to work with us to sell us a new vehicle.
0 people found this review helpful.
Jan 9, 2018
Very fast response, with appointment, test drive and purchase - flawless experience!
1 people found this review helpful.
Jan 3, 2018
They were prompt, cordial, excellent
1 people found this review helpful.
Dec 28, 2017
Responded but no room for negotiation. Simply wrote they use a time based model for discounts.
4 people found this review helpful.
Dec 22, 2017
Excellent response and follow up
0 people found this review helpful.
Dec 14, 2017
Alexo1879
Great response time.
0 people found this review helpful.
Dec 13, 2017
They are very cheap. Trying to give me ante minimum for a very nice car I have that’s worth 10k more then they offered for a trade in
0 people found this review helpful.
Dec 5, 2017
Great
0 people found this review helpful.
Dec 3, 2017
I talked to two sales people on the weekend about seeing the car as soon as it was available and they seemed eager to help but the car went to a shop for inspection and it was sold before they called me back for an appointment.
2 people found this review helpful.
Read 71 old reviews
Nov 6, 2017
lsju
Good follow up and pleasant to deal with.
0 people found this review helpful.
Oct 11, 2017
Nice
0 people found this review helpful.
Sep 8, 2017
Fast, friendly, courteous response. I did not purchase the vehicle because I decided to go a different direction. Manager answered my follow-up questions quickly.
1 people found this review helpful.
Aug 29, 2017
The seller replied to me shortly after I sent an inquiry.
Aug 6, 2017
Timely responses to questions and very efficient on executing the sale.
1 people found this review helpful.
Jul 3, 2017
I was contacted very soon after my inquiry. I scheduled a test drive the following Monday. Audrey was knowledgeable about the vehicle and provided information regarding features , performance and reliability. I was provided the original build sheet and was not pressured to purchase. Overall a pleasurable experience. Definitely enjoyed the test drive and have set my sights on buying a Q7 in the not to distant future.
1 people found this review helpful.
Jun 29, 2017
The email was very informative that was sent out. I bekieve they are pricing based on cost of homes in the area. Had cars marked up to almost new cost when they were two years old.
2 people found this review helpful.
May 27, 2017
Ftguru
We were extremely pleased with AUDI PALO ALTO! We were contacted right away and continued to communicate until we went to the dealership to look at the car. We'd been shopping around, and even went through a car broker to find a deal, but nobody could even get close to Audi Palo Alto's deal. We had to drive over three hours, but it was worth it when we saved thousands on the exact car we wanted. David was informative, patient, and cordial. It wasn't your typical "car dealer" experience. It was pleasant and quick. We love our new car!
4 people found this review helpful.
Apr 29, 2017
Received a timely and prompt response. The process was pleasant and informative, but it did not result in the great deal I was looking for.
2 people found this review helpful.
Apr 10, 2017
Denis was very accommodating, professional and knowledgeable. Everything was straightforward and no hidden fees. Dealership was very clean. Purchased my Audi and still very happy with it. Definitely return to buy my next vehicle.
2 people found this review helpful.
Apr 5, 2017
Von was very helpful and I liked the car but I waited too long to buy it. Someone else bought it before we could make a sale. Lesson learned, do not wait too long...
1 people found this review helpful.
Mar 19, 2017
cenzzo
Got back to me right away.
0 people found this review helpful.
Mar 17, 2017
the first meeting with the dealer representative was not good at all. My son raised some issues regarding the price and the audi representative took an offense out it, left the room, came back with another person and we left his office. That was really bad. The other person was excellent and helped us thru the process quite well.
2 people found this review helpful.
Jan 30, 2017
I found a different car and sent the dealer an email that I was no longer in the market.
0 people found this review helpful.
Jan 2, 2017
Received a call back and e mail, my point of contact was very helpful! But we couldn't make a deal
0 people found this review helpful.
Dec 24, 2016
Salesman Drew Michael was pleasant, knowledgeable & helpful. The price of the car was $36k at that time & he was not about to change that ! If my garage size was a little larger I probably would make him an offer. I passed.
1 people found this review helpful.
Dec 2, 2016
libsterama
responded right away online. Did not purchase from them, but not for lack of their efforts.
0 people found this review helpful.
Oct 28, 2016
Great experience all around. Highly recommended.
0 people found this review helpful.
Oct 16, 2016
I did not buy the vehicle but Denis Kaganovich was great to work with.
0 people found this review helpful.
Oct 8, 2016
Purchase made from 3000 miles away via email, phone and mail. Good and responsive communication. Would purchase from them again.
2 people found this review helpful.
Sep 14, 2016
excellent. Contacted promptly.
Sep 2, 2016
Went to dealership, test drove the Audi, but it didn't have backup camera, changed mind.
1 people found this review helpful.
Aug 22, 2016
Good experience - I was contacted promptly and here was prompt follow up.
1 people found this review helpful.
Aug 20, 2016
Very responsive, delivered as promised
1 people found this review helpful.
Aug 6, 2016
Robert is very nice and I would be confident if I bought from an Audi dealership. I didn't buy the Prius but if I see another car with this dealership I will look for Robert.
1 people found this review helpful.
Jul 15, 2016
Buyer friendly an excellent follow up
1 people found this review helpful.
Jul 11, 2016
Radek was a great resource. He was very very helpful. No pressure. Very knowledgeable and straightforward. I would do business with him a heartbeat.
1 people found this review helpful.
Jun 26, 2016
Excellent Communication. Thank you.
1 people found this review helpful.
Jun 26, 2016
I called the dealership the morning that the listing went up. The lady who answered the phone said that the car wouldn't be on the floor till the next day. I later inquired only to find that the car had already been sold the day I had called in
7 people found this review helpful.
Jun 20, 2016
Similar to other reviews, I unfortunately found this company to be condescending and rude in its email correspondence. I am always aware of the challenges with interpreting emails but the tone of their responses to my inquiries was very disappointing. I would have driven a long way for this car but was so insulted that I decided to hold off and look elsewhere. This appears to be a recurring theme for this dealership. Maybe in Palo Alto you don't have to be nice to customers.
6 people found this review helpful.
Jun 6, 2016
Very professional and responsive
1 people found this review helpful.
May 17, 2016
Brash over text message. Though we may not agree on the price, the tone of their response was very unprofessional. Clearly a dealership I do not want to give my business to.
5 people found this review helpful.
May 4, 2016
The place was clean and very well organized. Manny was fantastic! Ask for him.
1 people found this review helpful.
May 4, 2016
They started off great and straight up. Dennis of Internet sales embodied this. Financing worked out fine as my wife and I stood pretty firm. We were left waiting for an extended period as the finance manager "fought" for financing for us. I always find this finance wait as disrespectful to customers as it is not necessary and is a sign that they are playing games with you. As an example, we were offered a rate, we declined and told the finance manager what would work for us and it took minutes to get us that rate. Paperwork went expediently, was introduced to a warranty and accepted. Terms changed on the warranty as questions came up regarding the coverage of some upgrades that came with the car. My wife and I were quickly and expediently barraged with new paperwork that did not include the discussed warranty. The speed in which the new deal and paperwork was handled left us feeling very unsure and suspicious about the whole deal. We actually signed off on just about all of the paper work at that point when we stopped and discussed the way this was being handled and the now lack of warranty and inability to cover this heavily modified vehicle. My trade in was already signed over. Told the finance manager Gino that this was starting to feel off for us and that we would leave for now and sit with what was happening for the night. Told Gino that for us to feel ok at this point about the deal, we needed a warranty. And we left. Since we basically signed everything, we did not think that we would get our needs met. To add to this, Gino was scheduled to be off the following day. We left in my trade in to be used as a loaner to remove some electronics. This was previously agreed upon. The following day, my wife and I handled the electronics in our trade in. My phone was dead, but I didn't care. I knew that I had basically purchased a heavily modified car without a warranty and had already signed my car over. After my phone was finally charged, a multitude of calls, texts, and messages were waiting on my phone. To make a long story short, Gino and his colleagues did footwork to research and legitimize the car upgrades so they were able to include a very nice warranty. Dennis was ready to let us walk away from the deal if we wanted. As I stated, I was ready to accept the deal without warranty as I had already signed the paperwork. To my surprise, these guys fulfilled what they said they would do. Gino was at work all day doing this footwork with his colleagues to make sure this deal happened. I was touched. To dennis and Gino and Audi of Palo Alto, thanks for putting me into the car of my dreams. thanks for all of your work on our behalf. Thanks for going above and beyond Gino.
3 people found this review helpful.
May 1, 2016
I didn't find the sales people warm and willing to create value for me.
3 people found this review helpful.
Apr 28, 2016
Amazing costumer service, really help clients .!!!
1 people found this review helpful.
Mar 11, 2016
They responded fast but did not budge on price when asked to give their best out the door price.
4 people found this review helpful.
Mar 8, 2016
contacted me by email. purchased the vehicle.
1 people found this review helpful.
Mar 8, 2016
Very thorough contact from Manny on vehicle in question.
1 people found this review helpful.
Jan 26, 2016
The person I talk is not very knowledgable and did not help me at all
3 people found this review helpful.
Jan 25, 2016
Received a call quickly, but since I was on the other line I asked the sales guy for a call back in a hour. That did not happen so I tried calling him.. no answer. Tried again the next day...no answer. Business must be good if they can ignore leads like this.. I'll probably walk in since this dealer comes highly recommended, but they did an awful job in helping me this time around.
2 people found this review helpful.
Jan 20, 2016
Helpful.
1 people found this review helpful.
Jan 15, 2016
Dealership has construction going on, hard to park. Salesman good,but price was to high.
1 people found this review helpful.
Dec 24, 2015
MDMichael
Vary responsive
1 people found this review helpful.
Dec 19, 2015
Very good experience working with Michael.
1 people found this review helpful.
Nov 23, 2015
Good communication with internet sales but not flexible with their price.
2 people found this review helpful.
Nov 15, 2015
One of the best dealerships I've ever dealt with. Manny was extremely helpful
1 people found this review helpful.
Oct 21, 2015
Dealer responded, couldn't come to an agreement on price.
1 people found this review helpful.
Oct 2, 2015
The car was way overpriced! It was $100 overall priced for the market IF it was a car in excellent condition, but when we went to see it it was filthy, in fair condition at best, smelled of stale cigarettes, the sun roof was broken, we could not get it to close properly. The body was dented and scratched up, and the ride was not par with a Mercedes. The dealership purchased this vehicle off of Craigslist and was able to offer no history but the carfacts report. On my experience over the 6 weeks I was car shopping, this dealership offers most of their used inventory way over market. The staff pleasant enough was the least accommodating of the 6+ dealerships we visited.
3 people found this review helpful.
Sep 16, 2015
Great service!
1 people found this review helpful.
Aug 31, 2015
Great experience - excellent service - smooth transaction. 10/10
1 people found this review helpful.
Aug 31, 2015
Never bought a car. But wow they called an message me 5 times each....
2 people found this review helpful.
Jul 29, 2015
Good And Very Personable To Work With
1 people found this review helpful.
Jul 23, 2015
Excellent customer service.
1 people found this review helpful.
Jul 21, 2015
Prompt and courteous follow-up and forwarding of build sheet plus estimate of shipping costs. Did not purchase as price was non- negotiable.
1 people found this review helpful.
Jun 27, 2015
The sales person is irresponsible and dealership never answered any of our calls when we needed to speak with someone. Overall unsatisfyed!
2 people found this review helpful.
May 21, 2015
prompt, fair and forthright
1 people found this review helpful.
May 17, 2015
Slightly misleading ad. Wrong mileage and not all features as expected
1 people found this review helpful.
Apr 9, 2015
Courteous AND professional!
1 people found this review helpful.
Apr 9, 2015
Dealer seemed uninterested and couldn't answer any of my questions. Bought a new Honda somewhere else. Spoke with manny and radi (not sure how to spell?) seemed very nice but didn't get a chance to work with them since they weren't available that day
2 people found this review helpful.
Apr 2, 2015
just because my car was still listed in the selling dealers inventory they didnt take me serious. So I will drive my 911 till I find a car at a dealership that wants to sell a car.
2 people found this review helpful.
Mar 7, 2015
Got a quote at $20160.00 through email but they did not honor it after test drive and raised another $850.00 on it. I was told somebody offered this price. But the car is still there after 2 weeks.
3 people found this review helpful.
Jan 30, 2015
747DAG
Good service. Quality cars have more options on them than most others. I'm still searching for my car.
Jan 28, 2015
Professional
Jan 28, 2015
Dealer responded promptly.
Jan 21, 2015
Replied right away, unit was sold, was an unbeatable price!
Jan 14, 2015
Great Service from the moment I walked in the door. Their personnel Greets you and work with you on the Best possible deal for the vehicle you're interested in. I would definetly take the drive again to purchase again from this dealership.
Jan 9, 2015
Nice
Sep 30, 2014
I live in So Cal and purchased a car from PA Audi so most all of the negoitation and setting up of the vehicle was done over the phone. They were extremely cooperative with my schedule and it was a very good experience with everyone at the dealership.
Sep 13, 2014
Responsive, business like and a non pressure environment. My salesman was Jonathan Viray ery helpful.Sales manager Loren was great as well. I would highly recommend Carlsen Audi to others
Aug 13, 2014
Nice environment, no hassle, nice sales person
1 people found this review helpful.

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