Audi Mission Viejo

I was ready to purchase with an appointment booked; I was 30 mins early so I expected to wait. I told them the model I was interested in (which my appointment was for). I was asked "New or used", I responded "either". She checked with a sales agent, came back then told me "We don't actually have any new, sorry". No follow up. Just an apathetic stare. Naturally, I wanted to leave. Against my queue, I queried "Well, my appointment is for a used, is it possible to see this?". "Oh used. Sure. They are all outside, just go have a look. Someone will probably find you". How, probably, great. I had already scoped outside and I knew it wasn't there. My politeness didn't want to be seen through the glass planes openly getting in my car and driving off. I took a sympathetic gander down the twenty-or-so cars in two sequential opposing lines. Hoping that as a last resort one of the 3 employees would approach. They did not. Not impressed. Tip, a water and seat would have sufficed.

They were very helpful and responsive. And even though I did not purchase the vehicle I was looking at, they did enough to earn my business when I purchase a new vehicle.

Great, purchased an auto.

Very quick response...

No hassle with this dealership. Straight forward deal.

Dealer was very helpful. We also looked at other cars since we found out that this one didn't have Navigation. We bought another one on the lot. Same great price with low mileage.

Very good as well and responsive

I was trying to negotiate for a lower orice. I soent 3 days and was abke tonagtee on a price. The dealership posted a lower price on the website and so i emailed the sales manager i was dealing with about the lower price. While waiting for a response the car was sold that morning. That was a very dirty move on thier behalf. Buyer beware.

Their internet salesperson Ashley was courteous and informative in our email exchanges.

Mission Viejo Audi is hands-down some of the best service to come across

I went to visit on a whim for a particular car. The car was really great but there was an issue with the front parking sensors on the car. Before we could really see what the problem was someone else was already leaving in the car for a test drive. Our dealer Mike was really great though.

Nice people. They all followed up. Car was just to far away

Very responsive, good experience but decided on another car

While the salesman named OSCAR was holding his private region he yelled out "i have (profanity)" "i am a man of my word because i have (profanity)". (while his managers named Michael, Wice, other Audi MV staff more than a handful of women including my wife were standing there). My wife and I met with this Oscar the day before and had said his dealership had the perfect car for us. Said he would need to run our credit prior to having it taken out of storage. The whole time my wife and I insisted there was no deal without the features we asked for. The salesman kept reassuring that it was a Premium model car with all the features we discussed. Once our credit was ran and i passed for tier 1 pricing. Instead of showing us to the car (said it was being washed) we were pointed in the to a stairway that lead to a finance managers office. Robert (didn't introduce or even greet us) put digital screens of documents in front of us to sign. When we asked him to go over the documentation with us. Robert replied with i have had customers all day and don't have time for this bull (profanity). Since i was extremely exhausted and they had already ran my credit... i proceeded to sign. The dealership was empty and dark as we left that office. The other salesman/ Andrew was waiting outside with the car. Said Oscar had left and asked him to finish up with us. Immediately i noticed the cars window trims were not chrome as promised along with other details. Right there i mentioned to Andrew this is not the car we were promised (LED lights, folding side mirrors w/ blind spot warning, parking assist sensors, premium wheels) We asked to speak to a manager and Andrew said they had all left for the day. My wife and i returned to the dealership first thing in the morning. Asked to speak to the manager. A sales manager by the name of Wice introduced himself and we told him the issue. Oscar then walked up and denied everything displayed his vulgar behavior in front of my wife and showroom guests. No managers apologized for this employees foul behavior (managers and staff were just standing/ watching). After several attempts to contact higher management by phone. It took two months for a general sales manager named Michael to call. Michael asked to meet with us and thereafter said he would consult with the General Manager. Didn't receive a phone call so i reached out to ask what happened. He replied with a "i don't blame you for not wanting to do business with us again". I asked to speak with their General Manager and also requested a written apology from the employee. Have called and emailed several times but received no response.

The sales department was awesome with no pressure however when it came to the finance Dept we felt pressured into getting additional coverage that we didn’t want. We actually paid for extra services then came to find out that it was included. We had to go back and rewrite the sales contract so that we wouldn’t be overcharged. Other then that the experience there was great and our sales man Ron Wylie was a good guy.

This dealer was very professional and was responsive to my request

There was a very rapid response from the dealer and made an appointment for the following day with the internet manager, AJ, to test drive the vehicle. When I arrived, there was very little delay and the advertised car was in the driveway, ready for test. As it turned out, wound up not making the purchase because decided to keep my present car a few more months and wait for a comparable deal on a 2018 at the end of the model run. AJ was very pleasant and there was no high pressure. All and all a pleasant experience. Would shop Mission Viejo Audi again when ready (if the deal was right.) Thanks to AJ and staff for a non stressful experience!!

Great help

Very helpful. Great car, great service.

Great and informative

Car was ready upon arrival and services were excellent.

Perfect customer service

I met AJ for a test drive of a used 2016 Camaro. It was fun to drive and he was knowledgeable with this car.

Great customer service .

I called in to test drive a CPO car. They set up my appointment and i drove 60miles only to hear that the car was not on the lot. When I asked to tesr drive a similar car the sales person was reluctant. Overall he was not so interested in the sale. That's not how you treat a customer if he/she is in early 20's.

Quick response, eager to help answer any questions. Would work with them again

I had a great buying experience. I have purchased many cars and this was one of the easiest. I test drove the car and then took a couple of days to think about it. I called the salesman and told him that I was coming in to buy the car and he got all of the paperwork done before I got there. There was no pressure put on me at any time to buy the car or any extras. I am very happy with my new R8 and the entire buying experience.

No hassle, quick response, responded to my other bids from other dealers and ultimately I purchased the car here.

Bought the car. Easiest experience I ever had. I was moving and needed a car but couldn't get to Mission Viejo. Did the deal over the phone. Two nice young men came to my house with the car, test drove it, 10 minutes of paperwork and we were done. The car is better than advertised and I would recommend them to anyone.

Audi MV provided several timely and accurate responses to my inquiries. Ultimately we haven't yet purchased due to exterior color of this particular vehicle.

Helpful and great service staff very friendly and they help you to get you r vehicle at good price

Audi Mission Viejo did reach out to me with a follow up email. They were sincere in there actions in building a relationships with there potential customers.

I had scheduled twice to see this car in the morning but everytime they wanted to reschedule me later in the afternoon citing that the car was suddenly scheduled by their service department for one thing or the other. They had very poor coordination between their departments.

Looking for a plug in hybrid. Called dealer twice to confirm. They said definitely it was. Drove down there, over 50 miles one way, salesman came out & said " you must be Jeff. The Kia hybrid isn't a plug-in. Would you like to take a look at it? So, I immeadiatly turned around & got back into my car and drove off. I got in my car and drove off

Best dealership of the pack

I contacted them at noon on a Sunday and they responded very quickly. They sent me a credit application through email which I completed and sent back immediately. I let them know I was very interested. No one ever called me back the rest of the day. I sent an email later that afternoon to make sure they received my application because I want to come down and look at the vehicle. They replied and said they would contact me as soon as possible but that they were busy at the moment. I didn't receive a call from them until mid morning the next day saying they had sold the vehicle that morning and asked if I was interested in any other vehicles. I told them No. I feel like they didn't even give me an opportunity to purchase the vehicle the prior evening. Their loss.

No pressure but in communication

I was shopping from out of state, and their car was a good candidate so I started corresponding with them via email. At first their responses were prompt and helpful. I had my choice narrowed down to their car and 1 other, with theirs slightly in the lead. However when I asked them for a good set of photos of the interior so I could get a good look, they let me down. Although I was promised photos repeatedly, all they ever sent of the interior were 2 shots, one of which was so blurry it was useless. Finally I decided on one of the other options. They lost a sale from me because they couldn't take the time to get me good photos.

Quick and pleasant response

Immediate responses. Super professional every step of the way. The entire staff went out of their way to welcome me, accommodate me, & show me all options that might interest me. I had nice follow-up emails from them as well. 5-stars!!!!

Very helpful

Awesome

Never went there but they did respond to my email question

Great staffing. Friendly and corteus

Great costumer service

Easy to deal with...

Not in stock was a trade in and said did not meet standards for resale slow at getting back to me with this bad news.

When I called on the car, they told me it had been sold. I asked if they had any similar and they said no. I said than you... Then the barrage of emails and harassment to come down and look at their other cars.. if I wanted another car, I am capable of asking for another model..The General Manager furthered their cause by saying " I hate to lose" What can I do to get your business... answer, have the car the customer wants. Selling is not about winning and losing.. its about satisfied customers who refer your business. This man is like the bank employees who put their performance levels above the customers needs like the Wells Fargo Bank scandal.. forget the customer, do what it takes to make the quota.... sorry Audi Mission Viejo, dont use my name as a reference

ended up purchasing from this dealer

Very helpful. Great dealer.

It was overall a very good experience. They gave me a very good deal for another car as this car was sold.

We waited for 20 minutes before getting to test drive the car. We wasn't inform that the salesman had to go to the mission mall to get the car. The salesman seems friendly but the atmosphere on the dealership wasn't.

Responded fast and was willing to help find a vehicle that fit our needs.

They answered all my questions