Audi Mission Viejo

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28451 Marguerite Parkway
Mission Viejo, CA 92692

Sales: (949) 558-3967

Service: (949) 485-4620
Today 9:00am - 8:00pm
(Closed Now)
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Jul 6, 2017
Helpful and great service staff very friendly and they help you to get you r vehicle at good price
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Jun 21, 2017
dejavuron
Audi Mission Viejo did reach out to me with a follow up email. They were sincere in there actions in building a relationships with there potential customers.
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Jun 16, 2017
juncardenas
I had scheduled twice to see this car in the morning but everytime they wanted to reschedule me later in the afternoon citing that the car was suddenly scheduled by their service department for one thing or the other. They had very poor coordination between their departments.
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Jun 11, 2017
Looking for a plug in hybrid. Called dealer twice to confirm. They said definitely it was. Drove down there, over 50 miles one way, salesman came out & said " you must be Jeff. The Kia hybrid isn't a plug-in. Would you like to take a look at it? So, I immeadiatly turned around & got back into my car and drove off. I got in my car and drove off
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May 18, 2017
sisbarrovw
Best dealership of the pack
1 of 1 people found this review helpful.
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May 15, 2017
Shadcore
I contacted them at noon on a Sunday and they responded very quickly. They sent me a credit application through email which I completed and sent back immediately. I let them know I was very interested. No one ever called me back the rest of the day. I sent an email later that afternoon to make sure they received my application because I want to come down and look at the vehicle. They replied and said they would contact me as soon as possible but that they were busy at the moment. I didn't receive a call from them until mid morning the next day saying they had sold the vehicle that morning and asked if I was interested in any other vehicles. I told them No. I feel like they didn't even give me an opportunity to purchase the vehicle the prior evening. Their loss.
1 of 1 people found this review helpful.
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May 9, 2017
hsutts
No pressure but in communication
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Apr 22, 2017
I was shopping from out of state, and their car was a good candidate so I started corresponding with them via email. At first their responses were prompt and helpful. I had my choice narrowed down to their car and 1 other, with theirs slightly in the lead. However when I asked them for a good set of photos of the interior so I could get a good look, they let me down. Although I was promised photos repeatedly, all they ever sent of the interior were 2 shots, one of which was so blurry it was useless. Finally I decided on one of the other options. They lost a sale from me because they couldn't take the time to get me good photos.
3 of 3 people found this review helpful.
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Apr 19, 2017
Quick and pleasant response
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Apr 11, 2017
Immediate responses. Super professional every step of the way. The entire staff went out of their way to welcome me, accommodate me, & show me all options that might interest me. I had nice follow-up emails from them as well. 5-stars!!!!
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Apr 6, 2017
GuruYN1P
Very helpful
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Apr 3, 2017
Awesome
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Mar 15, 2017
Never went there but they did respond to my email question
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Mar 5, 2017
Great staffing. Friendly and corteus
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Jan 21, 2017
Great costumer service
0 of 1 people found this review helpful.
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Jan 15, 2017
Easy to deal with...
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Nov 28, 2016
Rasor
Not in stock was a trade in and said did not meet standards for resale slow at getting back to me with this bad news.
1 of 1 people found this review helpful.
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Nov 27, 2016
When I called on the car, they told me it had been sold. I asked if they had any similar and they said no. I said than you... Then the barrage of emails and harassment to come down and look at their other cars.. if I wanted another car, I am capable of asking for another model..The General Manager furthered their cause by saying " I hate to lose" What can I do to get your business... answer, have the car the customer wants. Selling is not about winning and losing.. its about satisfied customers who refer your business. This man is like the bank employees who put their performance levels above the customers needs like the Wells Fargo Bank scandal.. forget the customer, do what it takes to make the quota.... sorry Audi Mission Viejo, dont use my name as a reference
3 of 3 people found this review helpful.
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Nov 10, 2016
ended up purchasing from this dealer
0 of 1 people found this review helpful.
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Nov 8, 2016
Very helpful. Great dealer.
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Oct 27, 2016
It was overall a very good experience. They gave me a very good deal for another car as this car was sold.
1 of 1 people found this review helpful.
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Aug 9, 2016
We waited for 20 minutes before getting to test drive the car. We wasn't inform that the salesman had to go to the mission mall to get the car. The salesman seems friendly but the atmosphere on the dealership wasn't.
3 of 3 people found this review helpful.
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Jul 25, 2016
Responded fast and was willing to help find a vehicle that fit our needs.
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Jul 21, 2016
They answered all my questions
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Jun 8, 2016
Everyone invovled with my car buying experience was outstanding from start to finish. Called dealer made an appointment... Took car for a test drive. The salesman was very knowledgeable about the brand answered all my questions. Not pushy took a little time to get finance approved. Told the saleman we needed to talk about the purchase and left the dealership. They continued to shop for a better rate for and called me back when I asked him to. We closed the deal over the phone and drove 2 hours to pick it up. The car was ready when we arrived. It took less than an hour to sign papers. Our finance guy was very good he put us at ease. He did not try to sell us anything extra that we weren't interested in. We got the car we wanted at a fair price. Very pleased Jay A. You rock!!! They programed both our phones and answered all our questions before we drove off. PS I locked my keys in the rental car just before leaving... Opps.... But they came to the rescue and one of thier techs. opened it for me!!! Best car buying experience ever. No hagle price... Price on Car Gurus was tge price paid...
2 of 2 people found this review helpful.
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May 28, 2016
734jeant
5
Karim was slow in responding. It took continual prodding to get him to answer my email questions.
1 of 1 people found this review helpful.
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May 19, 2016
No haggle carmax type experience. Then to top it off, NO haggle on trade in value. It's their way or the highway, so to speak. Sometimes a customer just needs to feel they are getting a deal, not just a number.
2 of 2 people found this review helpful.
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May 9, 2016
salesman nice and polite , car clean and did some check up
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Apr 30, 2016
Fabulous
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Apr 18, 2016
Made an appointment with Leo to see the vehicle on Sunday. When I arrived at the dealership, the vehicle was not available to be shown.
2 of 2 people found this review helpful.
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Apr 13, 2016
Pick out a car that I like already had financing option ask them if they could get me better financing options never returned my call never informed me of their answer so I called and gentlemen seem to be rude and said that it would take five or six thousand down on a $15,000 car when the financing I had already was only 350 down but did not give me that option to use my own financing not quite sure why they're better than everybody else
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Mar 12, 2016
Bought this car from them. Joseph was thorough and professional. They did a great job! Would definitely buy from them again
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Mar 4, 2016
Stopped by to see the car, was not on the lot and no one around to ask. Left and called for update. Was advised car was in for service and detail. Later learned car was wholesaler.
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Feb 28, 2016
Stopped by twice. Dealer couldn't find the car on remote lot. The 3rd time...the car was sold. Dealer did call back to see if there was anything else it could do.
1 of 1 people found this review helpful.
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Feb 11, 2016
very good
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Jan 31, 2016
Great
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Jan 9, 2016
Dealer did respond but with little follow through
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Dec 20, 2015
Low stress transaction . Thanks Ali ❤️
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Dec 7, 2015
Contacted me immediately.
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Nov 17, 2015
Fast response
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Oct 16, 2015
Great
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Oct 13, 2015
Did try to help me find a car. But didn't want to drop the price
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Oct 7, 2015
Rak781
It hasn't worked out with me getting any vehicles yet, but they've been very responsive and follow-up was great!
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Sep 4, 2015
Excellent customer service, they are hospitable, friendly, and professional.
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Aug 29, 2015
Jon was pleasant and professional. He was able to handle all my questions promptly. I will definitely return when I purchase my next car.
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Read 28 old reviews
Jul 19, 2015
Great service. No pressure. Dennis was easy to work with. Went exactly as we'd hoped a car buying experience should be.
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Mar 28, 2015
Great
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Feb 10, 2015
Never followed up ..I told them what I was looking for...they did not have it and that was it..no salesman there at all!
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Jan 24, 2015
Quick response and knowledgeable sales person. Very much on top of things. Really liked her, just bought another car closer.
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Jan 21, 2015
John Latko is great to work with. Knowledgeable, friendly, and efficient.
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Jan 3, 2015
Great dealer made deal and arranged for financing without seeing. When I saw I bought better then expected and love the car
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Dec 23, 2014
Bought a different A5. George was very helpful, answered all my questions. I highly recommend him!!
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Dec 17, 2014
from the moment i received the call from the initial phone contact to my interation with Mitch (my salesman), I was treated with respect. No high pressure sales, very relaxed and actually a fun experience. I ended up purchsaing a different model that was currently unavailble from that dealership or I would have purchased from Mitch at Audi MV. I do and will continue to highly recommend both Mitch and Audi MV. Great experience!!!
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Dec 4, 2014
Helpful and returned my calls and gave me information that I requested.
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Nov 13, 2014
Excellent service. No pressure. Competitive price. Great car. Just top of the line. Unbeatable.
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Nov 12, 2014
I registered on Saturday when dealership was still open . Received email on Tuesday hoping to work out a deal. On Saturday the same day I registered I was contacted by 2 other dealerships and purchased a Q7 the next day. The Mission Viejo dealership needs to wake up.
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May 8, 2014
Good
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Apr 27, 2014
excellent dealer
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Feb 23, 2014
Excellent dealer. No non sense. Wice afzal and John were great - very honest and forthcoming. Would definitely buy from this dealership again!
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Nov 23, 2013
Responsive but not great deals
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Sep 24, 2013
We just purchased a certified pre-owned Audi A4. The car is immaculate and our sales person (John Lakte) was very helpful, professional, and pleasant. We love our new car and appreciated the fair price and excellent service.
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Aug 23, 2013
Disappointed. They sold a car out from under me that I was waiting to be certified in their garage.....
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Aug 1, 2013
good
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Jul 8, 2013
Dealer was very responsive, but I didn't actually make it to their location due to distance.
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Apr 28, 2013
jonni
very poor communication
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Jan 30, 2013
I was extremely happy with the customer service but I guess when they approved my loan they stated that the car had already been sold so it seems a little fishy... Why work on getting a loan and then call to say oh sorry we sold that car when they new that you wanted that vechile but customer service is awesome....
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Jan 12, 2013
Returned my inquiry within minutes. Very nice and accomodating sales rep.....however this is an Audi dealer so she didn't know a lot about the used Jaguar XK they had for sale. The car needed some body work and in the meantime, I found a better car and deal somewhere else.
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Dec 15, 2012
Great experience!
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Sep 7, 2012
good
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Aug 15, 2012
didn't buy there, but communication was good
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Jul 31, 2012
I had a a great experience. Both Brian and John always responded quickly via email and the purchase experience was very smooth and pleasant.
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May 11, 2012
They did not call and just had a courtesy auto responder email. I will not be buying from this dealer.
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Feb 2, 2012
i did not buy a car, but , was contacted quickly and given sound advice.
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