Audi Gwinnett

Contacted dealership a week ago as of tomorrow. I am 4-1/2 hours away from dealership. Requested pictures and carfax before making the drive to look at vehicle. Was told since I could not immediately come test drive, when interior pictures were available online I could view them....that inventory moves fast on this lot and the vehicle might be sold before I could make it there. WOW. You've got to be kidding me! Did finally receive pictures Monday. Still waiting on carfax. So far this hasn't been an experience I would write down in my book of excellent customer service. You have much room to improve Audi Gwinnett!!!

I spoke per telephone 8/5 with Mikey internet sales associate for AudiGwinnett. He confirmed the vehicle's availability and we set an appointment for 8/9. I shared that I would be driving 3 hours and 160 miles to see the car. Later that day he confirmed by email that he had updated Mgr. Johnathan of our conversation and of the mid day appointment on 8/9. On the morning of 8/9 I received a call from Sean who said I should ask for him upon arrival and I confirmed my arrival time of 1:00-1:30. He stated he would have the car ready and waiting to be see at that time. Upon arrival at the dealership Sean was busy with a customer. Numerous sales associates were at their desks without customers. I was asked to wait for Sean. After 30 mins. Sean approached me to say he was still busy, but not wishing me to continue to wait, he introduced me to Dan who would help me. Dan informed me the vehicle was no longer available and apologized for my inconvenience. Sean then appeared and also apologized and said he had another vehicle he could show me. That vehicle was older and a color I did not want. When I said "no" he said "what do you mean, no". I repeated "no, that is not the car I want". Then he suggested a newer model, asking how much more I was willing to spend. Again, I declined. I left the dealership and drove 3 hours back home. Acceptable practice by a dealership? I don't think so.

Very courteous and answered all questions to my satisfaction.

Everything went smoothly. The car was on site and available as advertised. Audi Gwinnett staff was courteous, professional, & efficient. I purchased the car.

Car was as described- dealership was nice- salesman was very helpful- we bought the car

They do good

Great experience, this Company is first class all the way

We made an appointment for me to see the car, but it was sold before I got there. The sales person notified me so I didn't make an unnecessary trip. Very considerate.

I was approved for the car but the sales rep completely made me feel like I wouldn't be approved for the car with her negative demeanor and attitude. I never test drove the car.

Excellent

Excellent! Carrie is awesome!

They contacted me and we discussed the car. I did not buy from them but they were helpful!

Pleasant. Professional salespeople.

Unprofessional! Dishonest! Extremely bad experience. Got approved told them to remove the car of the inventory ask them what was needed to hold that car! Salesman quoted! Don't worry boss the car is yours I already parked the car in the sold unit lot. Next morning got a text saying the car has been sold so I tried calling them but wouldn't awnser so I called the manager finally got a hold of him and he pretended that he didn't know who I was! I actually deal with him more than the salemas. Manager said I did not have a deposit he never ask for one and they knew I had 8 thousand dollars to put down. At the end he just didn't wanted to talk to me and never hold up to there mistake

Very good experience, still working with them.

Quick to respond, however all but one of the several correspondence were auto generated. Felt a little like spam.

they were polite on the phone but i did not buy a car there.

Started out great, but no follow up despite my call and email to the salesperson.

Awesome experience with the purchase of the Audi A6 Premium Plus with Rick Case Audi Gwinnett. The sales specialist Sean-Dale was excellent and purchase was great. My overall experience was a five star.

Responded by email with follow-up ones, very rote and not personal

Got a automated reply but nothing else.

Excellent

I talked to salesman for two days making arrangments for a smooth purchase since I live an hour and a half from this dealership. When I left the house everything was good to go, but when I was about to be at the dealership I got a call that they just sold the car. Bad business.

I purchased the 2012 Audi Q5 and it is the cleanest and finest used car I could ever expect to purchase. Daniel was fantastic in his follow up and high integrity that he displayed. The sales manager and complete team were fine people to work with. I would highly recommend Audi Gwinnett as my best pick to buy an Audi. I really love driving this Audi.

Fast easy and they were all super helpful!!

Very helpful in providing information throughout our car search. We drove 400 miles to get our car at this location, and it was worth it. Sonia was our sales person and she was excellent!

Marlene is an awesome salesperson. She ALMOST made me want to buy a car I didn't really want because of her gregarious personality. If a Jaguar convertible were available at your dealership, I would definitely buy it from Marlene.

Dealer responded and was pleasant but I purchased with another dealership.

My husband went to see the car, was left in the baking sun while they went to get the keys [this is Georgia, who doesn't ask people to wait in the air conditioning while they get keys????] Then when then car wouldn't start, they went to get a jump starter, leaving him in the heat outside again. He was given a card to fill out asking if he intended to buy a car today and if he required finance, and all my poor husband could think of was 'get me in the shade, please, it's 95% humidity, and almost a hundred degrees! Very sad state of affairs! We are looking elsewhere.....somewhere that really does put customers first.

Best experience I've ever had purchasing a vehicle. They where very attentive to my needs and made it very easy especially for an out of state purchase.

We purchased this vehicle and they were wonderful. This was the cleanest and nicest of all we shopped for months.

The experience at this dealer was EXCELLENT!! I appreciate the honesty and courteousness of all staff there. Even those whom I was not directory working with came over and spoke. The atmosphere is very inviting!! I did visit another dealer in Atlanta prior and by far Gwinett Audi excels!! I did buy the car if that adds anything.

Good! Friendly!

quick response

Responsive

LIARS!! This rep named Greg, cared less about what I was looking for. I called before going and specifically told him what I was coming for. He took my number I got out there and, "OH! What I called about had just been sold 2.5 seconds ago!" A dealership that is so full of crap and money hungry they are not there to sell you a good car of your preference but a car that gets them THEIR commissions. Face deserves to be spat in wasting folks time like that blatantly lying!

Nice, pleasant & professional!!!! Vern did a great job, ended up buying vehicle.

Professional

Car was repaired after major accident damage reported on Carfax, along with 1 tire that does not match the other three. I was prepared to pay cash, but the negotiations never got that far. The sales manager was not willing to negotiate at all. I purchased an Escape from another dealer the next day with more features (navigation, panoramic sunroof, clean Carfax), the same miles for the same price. Guess the manager's poor customer service actually did me a favor.

Didn't purchase from them, but the sales/management team was spot on with communication...invited me to visit several times.

Tim Goodale was awesome! Quick and easy experience.

They were very inviting and treated me with respect. The car is a little above my price point but I would recommend this dealership to anyone.

Once deal was confirmed finance manager was very abrasive rushed deal when asked questions appeared to be very agitated

One of the best car buying experiences I have ever had.

Very Professional and was worth trip to purchase my car from them.

Nice fast

my search was for a car with a manual tranny. all they showed me was automatics

Very responsive. Didn't buy a car from them, but Daniel was incredible. Went above and beyond what any other Salesperson has ever done for me. Price was not his fault.

Very helpful sales team but a $695 dealer fee on top of the car price was a complete turn off for me.I found another dealership to purchase from instead.

Sales person lied about CPO coverage not being transferable when I mentioned I purchased another vehicle.

Great service

Got email from them

Received mass generated response, but no personal follow up. Already decided to buy elsewhere so I didn't reply to auto email.

Excellent

Jason was my sales rep and made my whole experience from the test drive to the purchase of my certified Audi A4 wonderful. I'm very satisfied with my car and it was beautifully detailed when I came to pick it up. I highly recommend Rick Case Gwinnett and Jason!

Advertised vehicle was sold three weeks ago but they still had car listed

Dealership worked to make my experience a pleasant one they were professional and courteous.

Most of their used vehicles are priced 20% over market value.

Spent nearly an hour waiting on a salesperson as were other customers. Spending the kind of money I was prepared to spend on an A5 would require a bit better service for me. Went up the street to the Chevy dealer and bought a 2013 Camaro RS fully loaded and with great service. Thanks Audi!

So-so experience. Beautiful location. Nice salesmen. But the sales manager was a bit of a puffed up tough guy/whiner. (I know, what a mix.) He expected me to be sooo grateful because he offered me a fair price for my trade-in. What did the dude want? Flowers? What a schmuck. But the sales person I spoke with, Munir, was great. Exceptionally nice guy. Go there. But watch the good cop bad cop routine.

They called days after I had first contacted; by then I had already bought my car

Did not follow up after initial contact.

Car was not ready when I went to test drive. Also had a broken tail light. Didnt call me back when they said. Expected more from a Rick Case organization