Atlanta West Kia

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1301 Thornton Rd
Lithia Springs, GA 30122

Sales: (404) 437-1089

Service: (888) 479-3254

Today 9:00 AM - 9:00 PM
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Dec 19, 2017
They are very nice. Fast response.
Oct 17, 2017
hparkerray
I requested information on a car advertised online 3 times before someone followed up. They so graciously 'penciled me in,' for a test drive however the person that I made an appointment with didn't even show. When I arrived to drive the car, it was filthy and not even washed in preparation for the test drive. After driving the car, the games began when the first sales quote that I was presented was full of added fees that the sales person could not explain what the fees were or why they were being added. He simply said, 'well...it just simply is what it is.' In addition to the fees, the trade in value of my car they provided wasn't even close to the Kelly Blue Book value range and the sales manager would not even consider negotiating anything and could not be bothered to meet with me to discuss a deal. I was told 'it just simply isn't going to happen,' and they sent me on my way. Later that evening I received a follow up call from Kia where I shared my experience and I was told that someone from the dealership would reach out to me...which never happened. A day later I received a second request for feedback on the dealership in which I shared my experience and was told the GM would reach out to me...that too never happened. Seven days after my initial visit I reached out to my salesperson and asked if the car was still available and if there was any chance of negotiating a deal. He said yes they were ready and he came back to me with a price that was about $1,300 less than the original quote via the reduction/removal of those fees (mentioned above) that could not be explained to me earlier. Although the price had been reduced, I requested the sales person simply ask his sales manager if they would consider tinting the front two windows and/or replacing the tires (as they needed to be replaced.) The sales person said he would ask and follow back up with me and guess what...I never heard from him. The following day I called the dealership and was informed that my sales person literally quit that day. I requested to speak with a sales manager as I would like to follow up and make a deal. I was connected with Dennis and I have to say that I have NEVER been spoken to so rudely in all of my 39 years of life. Actual words from Dennis: "Quite frankly I hope you do not accept the deal we gave you...I would make more money if you didn't." "You either need to take this deal or find yourself another vehicle at another dealer." I have never met anyone in sales and service who treats their potential customers with as much disrespect and/or disregard as this dealership. Although it is a wonderful vehicle option for me, my search for a new car is ongoing as I cannot in good conscious give this dealership my business. WARNING: If you want to feel great about your car purchasing experience, this is not the dealership for you. However, if you enjoy being scolded and the thrill of playing the game...this just might be the perfect dealership for you. Just ask for Dennis…
11 people found this review helpful.
Response from current dealership:
Thank you for sharing your experience. We value all reviews left by our customers. Our records reflect that we have been in contact with you multiple times. A lot of time and effort went into the negotiations on both ends which is why it is unfortunate that we were not able to complete a deal that fit your liking.  
Jan 4, 2017
Received a call, but didn't visit dealership.
2 people found this review helpful.
Response from current dealership:
Thanks for the feedback! If you need more help,our team is available.
Sep 12, 2016
Very nice folks responded quickly
1 people found this review helpful.
Response from current dealership:
Joey,
We are happy to see that you enjoyed your visit to Thornton Road Kia. Thank you for taking the time to leave us a postive review.
Read 14 old reviews
Jul 15, 2016
The dealer was to check the specific model of the car and contact me with the details. They did not.
5 people found this review helpful.
Response from current dealership:
Hi Fred, we are sorry to hear about your experience with the dealer. Please feel free to call our general manager at 866-907-5210, he would love to hear from you to try and resolve this issue!
Jun 21, 2016
Complete waste of time and mileage on my car. The salesperson tried to argue me into accepting a below-average offer. I got up and left since my time was already wasted
3 people found this review helpful.
Response from current dealership:
Hi there, I am sorry to hear about your experience at the dealership. We are sorry that you believed it to be a waste of time, but we try and pride ourselves in accommodating customer service. Please feel free to voice your concern to our general manager, Danny Pompa, at 866-907-5210, he would love to hear from you regarding the issue!
Jun 12, 2016
Did not have the car we wanted.....offered an upgrade at a good price...only to come back and said they gave us the wrong price...$3000.00 more...could not work with them....we went to another dealer and got a good price for a KIA.
3 people found this review helpful.
Jun 12, 2016
They had a attitude BC the price said one thing and they said another price and I told them let's come into an agreement BC the car is not worth 10,000.00 and they was so rude but it was their mistake..
2 people found this review helpful.
Jun 5, 2016
They went all out for me and gave me great customer service. I would definitely recommend them
1 people found this review helpful.
Response from current dealership:
Thank you for the great review! We are glad to hear that you had such great service. We hope to see you in the future!
Apr 24, 2016
I asked for a Carfax. Because I have a very busy schedule.They email me that they were waiting for me to come in. I emailed back that I didn't have the time to come in and for the report again. Then NEVER HEARD BACK!!!!!
2 people found this review helpful.
Response from current dealership:
Hi Phil, Thank you for taking the time to leave a review. We would like the opportunity to turn this experience around. If you are interested please contact our General Manager Danny Pompa. 866-907-5210. We look forward to hearing from you soon.
Feb 14, 2016
This dealership seemed very uninterested to sell me a vehicle! I started out looking at a new vehicle but price was too high. I then asked to see a used vehicle and the manager didn't show me or price a vehicle. The manager told me my asking price was too low. I will likely never go back to Kia Thornton road!
2 people found this review helpful.
Response from current dealership:
Seth, thank you for this feedback. We care about all our customers and wish to restore your good faith in our dealership. If you are willing, our General Manager would like to speak with you at (770) 942-1102 to discuss ways to ensure a more positive experience with us moving forward. Thank you for your feedback, and we hope to hear from you soon.
Feb 1, 2016
It was a helpful meeting to choose a car.
1 people found this review helpful.
Jan 24, 2016
Kfreezie32
Contacted me right away. Nice people
1 people found this review helpful.
Response from current dealership:
Thanks for the feedback! If you need more help, our team is available to talk -- safe travels!
Jan 20, 2016
Thinking I was buying new car for the price but tried to give a used one terrible experience
2 people found this review helpful.
Jan 18, 2016
there was no experience. dealer has no respect for consumer,really liked what I saw online but to no avail.if I could give a minus 10 rating I would
2 people found this review helpful.
Jan 14, 2016
revajy2
Responded too quickly. They called immediately, but didn't know that the car I was asking about had already been sold.
1 people found this review helpful.
Dec 28, 2015
Receptionist did not respond as promised, sales described leather interior as "leatherette", finance argued about $1000 Uber discount that was on Kia website, I made multiple attempts to purchase Ex, Matt stated he wanted to earn my business, sent wife to close a deal,Matt quoted 14.5% finance Rate! Ended buying 2 Ex's loaded at great deals at 4.5% ELSEWHERE. Really wanted to buy at Thornton Kia, much closer to house. Hope their service experience is better than our sales experience.
1 people found this review helpful.
May 8, 2014
Their car prep cost was over $1,100. Will not use again.

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