Asset Recovery Solutions, Inc.

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3601 Natches Ct, Englewood, CO 80110

Sales: (303) 733-0135

Today 9:00am - 7:00pm
(Closed Now)
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Jan 2, 2017
Was checking on a car that they never had it's listed but they don't have it been telling me for 3 weeks it's on the way stay away from this dealership
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Aug 23, 2016
Very good service
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Aug 22, 2016
They were all wonderful, even though we decided not to get the vehicle.
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Aug 19, 2016
We worked with the general manager, Bob. He was nice when we first looked at the vehicle, but when he took us to his office his demeanor totally changed. He stared off the conversation by saying how long he's been in the business, how many cars he's sold, how he's the general manager, how he knows this is a great vehicle, blah, blah, blah. He was pretty arrogrant and spent a lot of time talking about himself, trying to impress us. We start talking numbers and this is where his attitude really changes. It was evident from his tone of voice and body language that we were not customers that he was trying help buy a car, but people to be conquered in the game of selling cars. He had no interest in trying to find a number that both parties thought was fair. His goal was to suck as much money from us as possible. After a bit of talking numbers, Bob reiterates what a great vehicle we were looking at; how the vehicle was mechanically sound and in great condition. We ask him about the process of purchasing the vehicle and how long it would take (we're from out of town). He says that once we sign the papers, he'll have his mechanic inspect the vehicle, then the vehicle is ours. We said, "Wait, your mechanic hasn't even looked at the vehicle yet?" Bob said no, not until we sign the papers. We said, "But you just told us the vehicle is mechanically sound. How can you tell us that the vehicle is in great running condition if your mechanic has not even looked at it?" At this point in the conversation Bob becomes very belittling to us, going back to his speech about how many cars he's sold and how he knows the business. He asks us what we do for a living, trying to make the point that we don't know cars because we are not "in the car business". At this point we wrap up the conversation and leave. We decided to buy another vehicle we had looked at earlier that day from a different dealership. The vehicle we bought was not as nice as the vehicle at Asset Recovery. However, we chose to buy it simply because we did not want to give our money to someone who treated us so terribly. Several days after our bad experience at Asset Recovery I called and spoke to the owner about why we didn't buy the car. (I wanted to provide the owner with feedback so that he could address and improve his customer relations.) The owner couldn't comprehend the fact that the poor treatment we received from his employee was the reason we bought from a different dealership. He tried to dismiss me by saying I was just unhappy with the price. From my conversation with the owner it is apparant that he knows how Bob treats people and is perfectly fine with it. Customers are disposable to this business.
8 of 8 people found this review helpful.
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Jun 30, 2016
They responded well. Thanks, Jms
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Jun 29, 2016
I worked with Josh here for this car. I did not end up buying it. I was not in the condition that I thought it was in. Josh on the other hand was a pretty cool guy and helpful. Wanted too much money for down payment. I would recommend someone buying from them if the have a large down payment.
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May 20, 2016
Very helpful
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Apr 6, 2016
We didn't buy the truck we originally had gone there for, but the sales associates were very kind, accommodating, and helpful.
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Mar 6, 2016
Don't waste your time. Horrible customer service and lack of communication. Go somewhere else or you will regret it.
2 of 2 people found this review helpful.
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Feb 15, 2016
responding email sent quickly
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Jan 12, 2016
Great
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Oct 22, 2015
Vehicle was described to me as "pristine condition", however, while inspecting the vehicle I discovered damage at the front and rear bumpers as well as nearly twice the mileage as was originally stated.
2 of 2 people found this review helpful.
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Read 3 old reviews
Jan 29, 2014
Very helpful
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Jun 27, 2013
Small office off of street in attached old industrial buildings area. Cars for sale were parked on the street. They didn't have a Car Sales Lot. ???
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Feb 24, 2012
I did`nt buy a car there, but the gentleman I talked to was very helpful when I called regarding a vehicle I was interested in , but had been sold.
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