Ashley Ford

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Internet Approved, Blue Oval Certified, Quality Checked

395 Mt Pleasant St
New Bedford, MA 02746

Sales: (508) 996-5611

Service: (888) 418-6003

Today 9:00 AM - 7:00 PM
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Jan 16, 2018
Great Customer Service. Friendly and knowledgeable. I would reccommend this dealer to my friends.
Response from current dealership:
Shannon, we're pleased to hear everything was completed to your satisfaction! We hope to be of service to you again! Take care!
Sep 30, 2017
tonya pool
Poor Customer service. Vehicle for sale but the general manager is driving it. I Appeared in person to see the vehicle. Person wasn't sure where the vehicle was asked another sales rep he said he thought Bruce may be driving it. We waited to get definite answer. After waiting a few minutes with no one telling us for sure, went over to see what's going on. The sales person I thought was helping says oh! no one is helping you and looks back at the other sales person who's sitting there eating his salad. When he realized the guy eating the salad wasn't helping he gets up goes somewhere then comes back and say it's not available to drive can I come back Monday... (I drove from Providence) the general manager sometimes drive the vehicles to make sure there are no problems. However, I was contacted about the vehicle I believe 9/19 by Saturday the 23rd they should've know if the vehicle had any issues. What pisses me off we were standing nearby where we could be seen and the sales person got up from his chair to confirm whether or not Bruce had vehicle then returned back to his seat without telling us anything until we walked over to him. Smh"
Response from current dealership:
Tonya, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please give us a call at (508) 996-5611 and we will do our best to make this better. We hope to hear from you soon.
Mar 14, 2017
Friendly
Response from current dealership:
Keith, thank you for taking the time to post your review. Please let us know what we can improve upon so that we can earn a 5-star review from you. Our goal is to provide the highest quality service to all of our customers.
Feb 16, 2017
Quick response no hassles
Response from current dealership:
Dear Will,
Thank you for taking the time to give us a 5-star rating. We are happy to hear you were pleased with your service at Ashley Ford and we look forward to servicing your vehicle for any future maintenance work you may need.
Jan 10, 2017
Tried to sell me a car that was under recall. I had to ask for it myself. Then told me part were ordered and it should be ok. In reality Ford is not so sure and they will state on January 27 2017 how and when these cars.
Response from current dealership:
Dear Wil, We are sorry to hear that you were not pleased with your experience here at Ashley Ford. Unfortunately, recalls are issued on a daily basis so we aren't always aware of a recall until it goes through the full inspection prior to purchase. We certainly would resolve any recall issue as soon as Ford provided the parts to correct the issue.
Jul 26, 2016
Dan Sullivan is the best.
Response from current dealership:
Patrick, thank you for sharing your positive experience with us. Dan Sullivan has been a salesperson here at Ashley Ford for over 20 years and he works very hard to make sure his customers are satisfied. We hope you enjoy your new vehicle!
Read 5 old reviews
May 7, 2016
Only a phone conversation. Felt comfortable.
Response from current dealership:
Steve, Thank you for sharing your experience. We pride ourselves in providing our customers with top-quality service in a friendly, comfortable atmosphere. So we are happy to hear you were pleased with your experience.
Mar 5, 2016
Too expensive for the vehicle
1 people found this review helpful.
Nov 18, 2015
they did follow up, and lm regarding the finance obstacle due to age of the Jeep.
Nov 14, 2015
Responded immediately offered to setup vehicle check, test drive.
Response from current dealership:
Walter, we have an excellent service dept. that really cares about our customers. We are happy to hear you had a positive experience. Thank you.
Sep 27, 2015
Responded promptly
Response from current dealership:
Scott, thank you for sharing your experience. We strive for 100% customer satisfaction. Please let us know if we can improve in any way possible. Thank you.

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