Arrowhead Autosport

Hello.  Unfortunately, in the car business, there are times you run into some difficult people.  This person called on a car she saw online and immediately wanted to put a $500 deposit on her credit card to hold the car until the next morning when she could come see it.  We did this for her as a courtesy.  The car was a beautiful 2006 BMW X5 with only 28k miles on it.  She came in the next morning and left on a test drive for less than 5 minutes and came back stating that she had taken it to a mechanic and something was wrong with the engine.  We asked for the report so we could see what was w

Hello.  Unfortunately, in the car business, there are times you run into some difficult people.  This person called on a car she saw online and immediately wanted to put a $500 deposit on her credit card to hold the car until the next morning when she could come see it.  We did this for her as a courtesy.  The car was a beautiful 2006 BMW X5 with only 28k miles on it.  She came in the next morning and left on a test drive for less than 5 minutes and came back stating that she had taken it to a mechanic and something was wrong with the engine.  We asked for the report so we could see what was wrong and fix it and she said she didn't get anything.  A red flag.  She asked for her deposit back, which right then and there we refunded via her credit card.  We gave her a receipt, and she left.  Later that same day, she called repeatedly saying she hadn't gotten her deposit back.  We explained that it was done on our part, and she would have to wait for the credit card processor and her bank to get it posted.  We even called the credit card processor for her, and they explained it would be 1-3 days to get through processing.  This made her angry, and so she called and called for the next two days at least 6-7 times a day until it was processed.  We explained it was done, she saw us do it, she got a receipt via our credit card machine, and still wants to complain.  Oh.... And the car was brought to Ralph Schomp BMW where it was inspected even though we never noticed anything, and they said it was the cleanest, nicest 2006 X5 they've seen.  No issues.  We believe she never had the money or intention to buy the car.  We always strive to be good to our customers, and any deposit at Arrowhead is always 100 percent refundable.  It was returned promptly, but with credit cards, the processors usually take a day or two to get these things done.  There isn't anything we can do about that, as it is out of our hands.  In is case, we did all we could but the customer just wasn't being honest or reasonable. Less ...

Thank you Dave.  We appreciate your review, and try to always have fair prices on clean, nice cars.

Hi Mary.  Thank you so much for your kind review.  We don't always get to answer emails after hours, but we try whenever we can.  If we can ever help you in any way, please let us know.

Thank you so much for trusting in Arrowhead Autosport to help with your car purchase.  We appreciate your business and are glad you had such a good experience.  If ever we can help you again let us know.  We are always happy to help our out of state buyers arrange shipping and are happy you are pleased with your CR-V.

Thank you Rick for shopping at Arrowhead.  We appreciate you taking the time to write a review and are happy to be of service.

Thank you so much for your kind words.  We appreciate your business and are happy that you had such a great experience.  Thank you for sharing, and we look forward to being able to help you again in the future.

We are sorry you had a bad experience.  We feel you took advantage of us allowing you to drive the car without a salesperson when you skidded out of the parking lot and peeled out in our parking lot.  It was disrespectful and not the way you should treat a vehicle while on a test drive.  We strive to be kind and courteous to all of our customers, and our positive reviews reflect that.  We had to ask this customer to leave after he returned from his test drive due to his wreckless driving.

Thank you for taking the time to write a review.  We are happy you had a positive experience.  If ever we can be of service, feel free to call.  We appreciate your business.

Thank you for your review, and for coming to see us.  We appreciate your business.