Apple Sport Ford

Internet Approved, Blue Oval Certified

1204 N Business Hwy 6
Marlin, TX 76661

Sales: (254) 252-3097

Service: (888) 222-1541

Today 8:00am - 5:30pm
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Dec 5, 2016
I contacted Glover Ford and spoke with Gary. He was friendly and we talked about that car specifically. I noticed on line that they didn't offer the Carfax for that car, he said it's because of the Carfax lawsuits and that they have had cars that Carfax said were in a wreck but actually weren't, but he knew the owner - they were a small town dealership and knew everybody. Their price was $11,888. So my wife and I drove 2 hrs from Austin on Tuesday, met Gary, and talked more about the car. We told him we needed a reliable car for our son who's going to college next year. He said that car was only owned by a single mom who brought it in for a trade-in. We test drove the car and had some concerns: loud ticking in the engine and really loud road noise. The engine was dirty (they don't clean the engine so as not to look like they are hiding something), but the inside was fairly clean. The tires were horrible - they would not have passed inspection - you could actually scrape the rubber off of the front tires. He said it was sitting for a month so the tires probably had flat spots. The mechanic said the ticking was the fuel injectors and the car just really needed to be driven. The front seat lever was very hard to engage to fold the seat forward - but it was a used car. I again asked for a Carfax but he again skirted my request with the Carfax suits. I tried to negotiate the price - the tires were clearly bad, and I wanted an independent mechanic to look at the car. He said they did a 102 point inspection and had to talk to his boss, Lorne. He came back with a final offer of $11500 - they were a small dealership and couldn't afford to lose money on the deal. I told him I needed a separate inspection before i paid that much for a used car and Lorne came out and told us he was confident in his mechanics that we could bring the car to Austin (where we live) and get the inspection, he would meet us on Thanksgiving morning (he would be in town anyway) and we could sign the papers then. My independent mechanic came that day and pointed out a bunch of issues, some of which were: leaky valve cover and power steering pump, saggy splash guard due to missing bolt, seat lever, loose radiator, and the road noise was probably the lousy tires. But he said they were fixable, not a major concern. My son and i took it to our local Honda dealership on Wednesday to get an estimate on the repairs. $500 for the leaks in the engine, but the road noise may have been bad bearings and we would be able tell better with new tires. I then went to see if Honda offered an extended warranty. The manager showed us the price and asked what the Carfax said. I told her Gary's story and she kindly ran us a Carfax. I turns out that there were THREE owners since 2011. The front seat had been replaced, and more than once it was checked for "noise." Also, no maintenance entries since 2013 - only registration updates. We immediately started searching for another car that day. Gary clearly lied to us and knew about the history of the car and didn't want to share that information. I told them we didn't want the car and why. At no time did Gary apologize or even act surprised about the things I told him was wrong with the car. They asked us to return it - which we declined to do since Lorne was coming to town anyway. They eventually sent someone on Friday to pick it up and drive it back to Glover Ford. I contacted Glover Ford and spoke with Gary. He was friendly and we talked about that car specifically. I noticed on line that they didn't offer the Carfax for that car, he said it's because of the Carfax lawsuits and that they have had cars that Carfax said were in a wreck but actually weren't, but he knew the owner - they were a small town dealership and knew everybody. Their price was $11,888. So my wife and I drove 2 hrs from Austin on Tuesday, met Gary, and talked more about the car. We told him we needed a reliable car for our son who's going to college next year. He said that car was only owned by a single mom who brought it in for a trade-in. We test drove the car and had some concerns: loud ticking in the engine and really loud road noise. The engine was dirty (they don't clean the engine so as not to look like they are hiding something), but the inside was fairly clean. The tires were horrible - they would not have passed inspection - you could actually scrape the rubber off of the front tires. He said it was sitting for a month so the tires probably had flat spots. The mechanic said the ticking was the fuel injectors and the car just really needed to be driven. The front seat lever was very hard to engage to fold the seat forward - but it was a used car. I again asked for a Carfax but he again skirted my request with the Carfax suits. I tried to negotiate the price - the tires were clearly bad, and I wanted an independent mechanic to look at the car. He said they did a 102 point inspection and had to talk to his boss, Lorne. He came back with a final offer of $11500 - they were a small dealership and couldn't afford to lose money on the deal. I told him I needed a separate inspection before i paid that much for a used car and Lorne came out and told us he was confident in his mechanics that we could bring the car to Austin (where we live) and get the inspection, he would meet us on Thanksgiving morning (he would be in town anyway) and we could sign the papers then. My independent mechanic came that day and pointed out a bunch of issues, some of which were: leaky valve cover and power steering pump, saggy splash guard due to missing bolt, seat lever, loose radiator, and the road noise was probably the lousy tires. But he said they were fixable, not a major concern. My son and i took it to our local Honda dealership on Wednesday to get an estimate on the repairs. $500 for the leaks in the engine, but the road noise may have been bad bearings and we would be able tell better with new tires. I then went to see if Honda offered an extended warranty. The manager showed us the price and asked what the Carfax said. I told her Gary's story and she kindly ran us a Carfax. I turns out that there were THREE owners since 2011. The front seat had been replaced, and more than once it was checked for "noise." Also, no maintenance entries since 2013 - only registration updates. We immediately started searching for another car that day. Gary clearly lied to us and knew about the history of the car and didn't want to share that information. I told them we didn't want the car and why. At no time did Gary apologize or even act surprised about the things I told him was wrong with the car. They asked us to return it - which we declined to do since Lorne was coming to town anyway. They eventually sent someone on Friday to pick it up and drive it back to Glover Ford. Everbody was friendly at the dealership - I'm just not sure I can take them at their word (especially now that the price is $1000 cheaper).
5 of 5 people found this review helpful.
Is this helpful? Yes | No
Dec 1, 2016
Fantastic dealership. Completely trustworthy. They went the extra mile. I would recommend them to anyone looking to buy a car. Jason was fantastic to deal with and got me a great deal. The entire staff is first class and more than accommodating. The process of buying the car was very easy. They are a no pressure shop that listens to your needs and gets you into the right car.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 23, 2016
Dealer responded quickly only to learn it had been sold. Has kept in contact to help my vehicle search.
Is this review helpful? Yes | No

Response from Apple Sport Ford:

Steven,
Sorry we missed you on this one. Maybe next time we will still have it and I will tell my staff what a great job they are doing in the communication department.

Lorne D Guitzkow
General Sales Manger
Glover Ford LLC
Read 5 old reviews
Apr 30, 2015
JonesCiCi
Easiest car buying I've ever experienced. Friendly, Honest, no hassle staff!! I will defiently remember them for my next vehicle purchase.
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Apple Sport Ford:

That is what we try to do here at Glover Ford........Making it as easy asit can be. Thanking you for the awesome review.

Lorne D Guitzkow
General Sales Manger
Glover Ford LLC
Jan 11, 2015
Good experience
Is this review helpful? Yes | No

Response from Apple Sport Ford:

Thanks so much , John. We try to keep it simple. Let us know if we can ever help you again.

Lorne D Guitzkow
General Sales Manger
Glover Ford LLC
Oct 3, 2013
egdavis0820
This was an excellent experience. The guys at Glover ford were honest and forthcoming. I picked the truck up in the afternoon and drove it all the way back to tulsa. There was a problem with it that they missed and even though the truck was sold as is they picked up the tab for the fixes that were necessary. They took responsibility for their mistake and were happy to do it. I respect them for that and my next truck is going to be a ford.
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Apple Sport Ford:

I remember you well. We have not been in business for 42 years by doing people wrong. we appreciate your business very much.

Lorne D Guitzkow
General Sales Manger
Glover Ford LLC
Jun 29, 2013
Very helpful and polite
Is this review helpful? Yes | No

Response from Apple Sport Ford:

We appreciate your business very much.

Lorne D Guitzkow
General Sales Manger
Glover Ford LLC
Apr 27, 2012
Got a fair deal on a pickup. Really clean. Friendly service. Would have gotten 5 stars if they bargained a little bit but I guess I understand why they couldn't. I gave in three days later because it was still a pretty good deal. I recommend this dealer.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Apple Sport Ford:

Thank you so much for the review. We strive to give the BEST price upfront so that we take the hassle out of the experience.
Lorne D Guitzkow
General Sales Manger
Glover Ford LLC

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