Al West Nissan

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2540 N Bishop Ave, Rolla, MO 65401

Sales: (573) 341-3000

Service: (573) 308-1233

Today 8:30am - 6:00pm
(Open Now)
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Jul 28, 2014
Still don't know the color of the car; contacted on home phone number, that I didn't give out, leaving me a message on some truck deal that the dealership was running--with no mention of the vehicle we contacted them about; no reply via email at all with requested information on the vehicle; used their after-hours info chat, which was a joke, asking info about the vehicle, and all the other side of the chat wanted was name, phone, and financing info (told we were paying cash and it asked the same quesitons again). Three words, wast of time!
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Response from Al West Nissan:

I empathize with your frustration.  I wanted to thank you for the feedback.  We've created an entire customer service team to handle questions and get customers the information they are seeking.  If we can help you with any of your future car needs let us know!
Feb 9, 2014
They dance around your questions never give answers and won't leave you alone no matter what, and don't even think about giving them your phone number, you'd think they'd give up after not answering their calls for a while, however, I'm starting to lose hope of that... Good luck to you if you chose to do work with them. Oh and one last thing, not as important but worth mentioning, when you email them, someone will email you back when you reply someone else will respond, and before you know if you've talked to the entire dealership and no one there knows your name or what car you want, or anything about you or your situation. Horrible horrible horrible customer service.
Is this review helpful? Yes | No

Response from Al West Nissan:

We wanted to thank you for the feedback!  We now have a dedicated team to get customers like you the information they are seeking.  We've also improved communication within the dealership so that when you tell one person information everyone is on the same page.  If we can help you with any of your future car needs please call 573-341-3000!
May 3, 2012
Had a bad experience several years ago with this dealer. I was lied to and treated poorly. I thought they might want another shot so I emailed them about the trouble I had and I got no response.
Is this review helpful? Yes | No

Response from Al West Nissan:

I'm sorry you had a bad experience several years ago.  We strive to treat every customer with respect and honesty and it sounds like you did not feel like you got that treatment.  If we can help you with any of your future car needs please call 573-341-3000!

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