Al Serra Auto Plaza

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6167 S Saginaw Rd
Grand Blanc, MI 48439

Sales: (888) 778-5094

Service: (844) 803-2923

Closed Today (Sun)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Mar 18, 2016
Answered questions
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Feb 19, 2016
when I called them to see if prices advertised are real, they said that you are in Michigan and you have to add about $8,000 to get a new car on the price advertised.
1 of 1 people found this review helpful.
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Feb 14, 2016
Dealer was unwilling to answer a question about transfer fees. What a poor attitude!!
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Feb 14, 2016
Good dealer
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Jan 27, 2016
Price was not clearly stated on CarGurus False perception and miss leading. Dealer never returned call on secondary choice i purchased a 2016 Silverado LTZ/Z71 from another dealer. Would have purchased this vehicle but dealer didnt want to make deal with additional discounts other dealer was very willing to make a deal.
1 of 1 people found this review helpful.
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Jan 23, 2016
No pressure sales approach was awesome. When I originally called the vehicle was sold. The car became available after the original deal fell thru and they held the car until I was able to view it. Ron Allen the salesman was very professional and the transaction was painless. I have already recommended to my friends to check out this dealership.
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Dec 19, 2015
Very professional!
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Read 21 old reviews
Dec 12, 2015
ezaron
Excellent salesman Mr Czarka. Supplied all info and asistance I requested.
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Dec 9, 2015
Dealer said he would call back 1 hour later and he called back 3 days later. Bought my vehicle from another dealer. Will not ever come back again.
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Oct 31, 2015
Couldn't get financed
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Oct 6, 2015
Very responsive and cordial, they had the vehicle ready and available when I arrived at the dealership, professional as expected.
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Sep 26, 2015
Polite
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Sep 17, 2015
I bought the certified car,but got into few issue on the next day..but they resolved it.
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Sep 4, 2015
Helpful & Friendly
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Jul 2, 2015
not able to problem solve issues, but were very quick to respond, honest in the information provided
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Jul 1, 2015
Bought a used Toyota Highlander from Pete Staib. Great guy.
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Jun 23, 2015
They have a nice choice in vehicles
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May 28, 2015
Bought it--good service.
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May 15, 2015
Was there today, and salesman "Ryan" was courteous and knowledgeable.
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Apr 11, 2015
Excellent service
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Mar 26, 2015
Good service
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Feb 17, 2015
Great place very helpful this is wear I bought my cadilliac
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Jan 24, 2015
I told them I was very interested in a escalade they jad for sale they said they would get with me right away they didn't for three days then called me back shortly after I told them I would give them a deposit to hold it till I got yhere and told me they had a deal pending I was ready to buy it the first day
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Response from Al Serra Auto Plaza:

Hello Peter,

Thank you for bringing this to our attention and we certainly understand your frustration. We would like the opportunity to speak with you regarding this and wee what we can do to help. Please give us a call at 810-694-5600 and a member of our Cadillac management team would be happy to assist you.
Jan 18, 2015
jaguarm58
Very Professional Service.
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Dec 25, 2014
Will never go again salesmen was rude abd disrespectful
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Response from Al Serra Auto Plaza:

Hello Chris,

Please give us a call at 810-694-5600 so that we can fully understand your concerns and the situation. We do apologize if you had a less than excellent experience with us and would like the opportunity to rectify the situation. We strive to provide the highest level of customer service to everyone who walks through our doors. Again, thank you for bringing this to our attention!
Oct 18, 2014
I am very pleased with my car, the helpful ppl at the Al Serra dealership (specifically Kevin Yzquierdo) and I have already referred friends to the cargurus website...thanks all!
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Oct 13, 2014
We had to wait over 9 days to get the van. We drove out to the dealership on a Wednesday, waited there for over 6 hours, only to be told the van was not ready. Every day we were promised the van. You guys delivered it 9 days later. After this experience, Knowles Roofing will NEVER purchase another vehicle from Al Serra Auto Plaza. If we ran our business like you guys do.....we would be out of business for sure. Customer Satisfaction is not one of your strong points!
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Response from Al Serra Auto Plaza:

Hello Knowles,

We strive to provide every customer the absolute highest level of customer service. It's clear that we fell short of that during your experience with us. We would like the opportunity to earn your business back and to fully understand the situation. Please give us a call at 810-694-5600 and a member of our management team would be happy to help. Thank you for bringing this to our attention and again, we apologize that your experience with us was less than satisfactory.
Jun 5, 2014
This was the firsty place I contacted and actually someone called back right away instead of wanting to communicate by text messaging
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