Acura of Serramonte

475 Serramonte Blvd
Colma, CA 94014

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Sales: (650) 409-9707

Service: (888) 326-4241

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https://static.cargurus.com/images/forsale/2019/11/08/20/09/2018_acura_rdx-pic-8563321580647289491-152x114.jpeg

2018 Acura RDX AWD with Advance Package Used Cars in Colma, CA 94014

Great Deal
$3,147 BELOW
CarGurus IMV of $34,639

Price: $31,492

Mileage: 16,419

Location: Colma, CA 94014

Certified Pre-Owned: No Transmission: Automatic Color: Copper Description: Used 2018 Acura RDX AWD with Advance Package for sale - $31,492, 16,419 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Adaptive Cruise Control, Bluetooth, Backup Camera, Remote Start, Aluminum Wheels
https://static.cargurus.com/images/forsale/2019/11/02/10/15/2013_acura_tl-pic-3667448137126763127-152x114.jpeg

2013 Acura TL FWD with Technology Package Used Cars in Colma, CA 94014

Great Deal
$2,182 BELOW
CarGurus IMV of $14,064

Price: $11,882

Mileage: 88,391

Location: Colma, CA 94014

Average time on market: 25 days Certified Pre-Owned: No Transmission: Automatic Color: Silver Description: Used 2013 Acura TL FWD with Technology Package for sale - $11,882, 88,391 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Aluminum Wheels, Navigation System
https://static.cargurus.com/images/forsale/2019/11/02/10/15/2019_acura_mdx-pic-2656888594040809325-152x114.jpeg

2019 Acura MDX FWD with Technology Package Used Cars in Colma, CA 94014

Great Deal
$3,830 BELOW
CarGurus IMV of $41,822

Price: $37,992

Mileage: 9,630

Location: Colma, CA 94014

Average time on market: 48 days Certified Pre-Owned: Yes Transmission: Automatic Color: Gray Description: Used 2019 Acura MDX FWD with Technology Package for sale - $37,992, 9,630 miles with Leather Seats, Sunroof/Moonroof, Adaptive Cruise Control, Navigation System, Bluetooth, Backup Camera, Aluminum Wheels, Remote Start
https://static.cargurus.com/images/forsale/2019/10/31/01/40/2017_honda_accord-pic-5248084880861063378-152x114.jpeg

2017 Honda Accord V6 EX-L FWD Used Cars in Colma, CA 94014

Great Deal
$2,603 BELOW
CarGurus IMV of $22,996

Price: $20,393

Mileage: 17,084

Location: Colma, CA 94014

Average time on market: 26 days Certified Pre-Owned: No Transmission: Automatic Color: Black Description: Used 2017 Honda Accord V6 EX-L FWD for sale - $20,393, 17,084 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Aluminum Wheels, Remote Start
https://static.cargurus.com/images/forsale/2019/10/14/18/03/2018_ford_f-150-pic-2021794196421385154-152x114.jpeg

2018 Ford F-150 XLT SuperCrew 4WD Used Cars in Colma, CA 94014

Great Deal
$4,202 BELOW
CarGurus IMV of $32,176

Price: $27,974

Mileage: 27,539

Location: Colma, CA 94014

Average time on market: 40 days Certified Pre-Owned: No Transmission: Automatic Color: Gray Description: Used 2018 Ford F-150 XLT SuperCrew 4WD for sale - $27,974, 27,539 miles with Bluetooth, Backup Camera, Aluminum Wheels
https://static.cargurus.com/images/forsale/2019/10/16/17/50/2019_acura_tlx-pic-1840992868326212945-152x114.jpeg

2019 Acura TLX V6 FWD Used Cars in Colma, CA 94014

Great Deal
$2,971 BELOW
CarGurus IMV of $29,465

Price: $26,494

Mileage: 8,560

Location: Colma, CA 94014

Certified Pre-Owned: Yes Transmission: Automatic Color: Blue Description: Used 2019 Acura TLX V6 FWD for sale - $26,494, 8,560 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Aluminum Wheels, Adaptive Cruise Control
https://static.cargurus.com/images/forsale/2019/10/17/17/57/2017_honda_accord_hybrid-pic-3674372778264547297-152x114.jpeg

2017 Honda Accord Hybrid Touring Used Cars in Colma, CA 94014

Great Deal
$2,075 BELOW
CarGurus IMV of $21,958

Price: $19,883

Mileage: 60,562

Location: Colma, CA 94014

Average time on market: 30 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: White Description: Used 2017 Honda Accord Hybrid Touring for sale - $19,883, 60,562 miles with Leather Seats, Sunroof/Moonroof, Adaptive Cruise Control, Navigation System, Bluetooth, Backup Camera, Aluminum Wheels
https://static.cargurus.com/images/forsale/2019/11/08/20/35/2016_acura_mdx-pic-3301866925998290701-152x114.jpeg

2016 Acura MDX FWD Used Cars in Colma, CA 94014

Great Deal
$2,001 BELOW
CarGurus IMV of $25,993

Price: $23,992

Mileage: 28,881

Location: Colma, CA 94014

Certified Pre-Owned: No Transmission: Automatic Color: Silver Description: Used 2016 Acura MDX FWD for sale - $23,992, 28,881 miles with Leather Seats, Sunroof/Moonroof, Navigation System, DVD Entertainment System, Bluetooth, Backup Camera, Aluminum Wheels
https://static.cargurus.com/images/forsale/2019/11/08/20/29/2016_acura_mdx-pic-2897455230499312098-152x114.jpeg

2016 Acura MDX FWD Used Cars in Colma, CA 94014

Great Deal
$1,969 BELOW
CarGurus IMV of $25,452

Price: $23,483

Mileage: 34,476

Location: Colma, CA 94014

Certified Pre-Owned: No Transmission: Automatic Color: Silver Description: Used 2016 Acura MDX FWD for sale - $23,483, 34,476 miles with Leather Seats, Sunroof/Moonroof, Navigation System, DVD Entertainment System, Bluetooth, Backup Camera, Aluminum Wheels
https://static.cargurus.com/images/forsale/2019/11/15/19/00/2016_jeep_grand_cherokee-pic-5151396062966526935-152x114.jpeg

2016 Jeep Grand Cherokee Limited 4WD Used Cars in Colma, CA 94014

Great Deal
$2,265 BELOW
CarGurus IMV of $26,746

Price: $24,481

Mileage: 39,952

Location: Colma, CA 94014

Average time on market: 37 days Certified Pre-Owned: No Transmission: Automatic Color: Brilliant Black Crystal Pearlcoat Description: Used 2016 Jeep Grand Cherokee Limited 4WD for sale - $24,481, 39,952 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Bluetooth, Backup Camera, Aluminum Wheels, Remote Start, Quick Order Package
https://static.cargurus.com/images/forsale/2019/10/31/01/40/2017_acura_ilx-pic-6794916091393463693-152x114.jpeg

2017 Acura ILX Used Cars in Colma, CA 94014

Good Deal
$1,868 BELOW
CarGurus IMV of $18,360

Price: $16,492

Mileage: 27,521

Location: Colma, CA 94014

Average time on market: 34 days Certified Pre-Owned: No Transmission: Automatic Color: White Description: Used 2017 Acura ILX for sale - $16,492, 27,521 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Aluminum Wheels
https://static.cargurus.com/images/forsale/2019/10/15/02/53/2017_acura_mdx-pic-8422419889241895636-152x114.jpeg

2017 Acura MDX FWD wth Technology Package Used Cars in Colma, CA 94014

Good Deal
$2,215 BELOW
CarGurus IMV of $32,509

Price: $30,294

Mileage: 31,770

Location: Colma, CA 94014

Average time on market: 28 days Certified Pre-Owned: No Transmission: Automatic Color: White Description: Used 2017 Acura MDX FWD wth Technology Package for sale - $30,294, 31,770 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Adaptive Cruise Control, Technology Package, Bluetooth, Backup Camera, Aluminum Wheels, Remote Start
https://static.cargurus.com/images/forsale/2019/11/08/20/29/2017_acura_rdx-pic-7183954924591549039-152x114.jpeg

2017 Acura RDX FWD Used Cars in Colma, CA 94014

Good Deal
$1,679 BELOW
CarGurus IMV of $23,662

Price: $21,983

Mileage: 31,627

Location: Colma, CA 94014

Average time on market: 43 days Certified Pre-Owned: No Transmission: Automatic Color: White Description: Used 2017 Acura RDX FWD for sale - $21,983, 31,627 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Aluminum Wheels
https://static.cargurus.com/images/forsale/2019/10/22/17/48/2016_acura_tlx-pic-3640880937748051432-152x114.jpeg

2016 Acura TLX V6 SH-AWD with Technology Package Used Cars in Colma, CA 94014

Good Deal
$1,619 BELOW
CarGurus IMV of $22,503

Price: $20,884

Mileage: 44,284

Location: Colma, CA 94014

Average time on market: 33 days Certified Pre-Owned: No Transmission: Automatic Color: White Description: Used 2016 Acura TLX V6 SH-AWD with Technology Package for sale - $20,884, 44,284 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Aluminum Wheels, Navigation System
https://static.cargurus.com/images/forsale/2019/11/15/19/00/2017_lexus_ct_hybrid-pic-6139639050099862274-152x114.jpeg

2017 Lexus CT Hybrid 200h FWD Used Cars in Colma, CA 94014

Good Deal
$1,740 BELOW
CarGurus IMV of $21,721

Price: $19,981

Mileage: 36,851

Location: Colma, CA 94014

Average time on market: 23 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: White Description: Used 2017 Lexus CT Hybrid 200h FWD for sale - $19,981, 36,851 miles with Bluetooth, Leather Seats, Cargo Package, Premium Package, Alloy Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Oct 8, 2019
Larry was great to deal with. I knew exactly what I wanted, their pricing was fair and I got the car! Larry has been super helpful even after the sale.
Response from current dealership:
Cindy, thanks for your praise and kind comments about our team. We can't wait to see you again, have a great day.
Sep 26, 2019
quick response
Response from current dealership:
Maryam, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acura of Serramonte. We look forward to your next visit! Take care!
Aug 20, 2019
christinealdana
I would stay away from this Serramonte Acura. We did end up buying a car from them, but not without any hiccups. About four months ago, we saw a car that we were interested in. A few days later, we emailed Gilbert to ask if the car was still available. He said yes. We made an appointment to come back to test drive the car the second time and possibly buy it. In the meantime, we were emailing back and forth re the price. On one of the days that we were emailing back and forth, Gilbert was out, so I was emailing with another person. I asked if she can hold the car for us and we’ll be there on the scheduled date to purchase it. She said they can’t hold CPOs, but that she’ll make sure we’re contacted if some one else is interested. The day before the scheduled appointment, I emailed Gilbert to confirm the appointment and he said the car has been sold. I was not given a call as promised, otherwise, we would’ve come to the dealership sooner to make the purchase. Then two months
1 people found this review helpful.
Response from current dealership:
christinealdana, That's not what we like to hear. We'd love to make things right. Please call GM Peter Vanderhoof at (844) 896-1947 so we can make things right.
Aug 11, 2019
GuruH2T2Y
The dealer was quick with a response regarding the car. I was able to book a test drive a couple days after. Arriving the car was washed down and had a V.I.P sign with my name on it! The experience with the dealer was great! He went over everything with the car and even how some of the buttons work. Great environment! Overall he made it easy for us and was very patient and helpful! I walked out with a new car!
Response from current dealership:
Hi Guruh2t2y! We're so happy we were able to help you out! Thank you so much again for your feedback! We hope you have a great day!
Jul 20, 2019
James was extremely helpful and promptly responded to every email of mine. He’s fair and honest and is definitely someone you can trust in finding a deal that works for you.
Response from current dealership:
Jake, thank you so much for your high rating! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Acura of Serramonte!
Jun 24, 2019
Very Good They even sent me information on other vehicle to consider
Response from current dealership:
Thanks, Lanette!  We’re so happy you had a positive experience!  We appreciate your feedback!
Jun 23, 2019
GuruZWF5C
Very friendly and helpful people. Responded to my inquiries promptly.
Response from current dealership:
Thanks, GuruZWF5C!  We're thrilled your experience was exceptional!  Let us know if we can do anything for you!
Jun 21, 2019
I was intrigued by the least price on the quote, but that came out as the price for lease not for purchase. Thanks for providing a detail explanation of pricing.
Response from current dealership:
Thanks, Gopal!  We are grateful for the positive review!   We hope to see you again soon!
Jun 8, 2019
Yes, they followed up the car of interest.
Response from current dealership:
Joel, we are truly thankful for your kind review!  Please let us know how we can help you in the future!
May 19, 2019
The dealer was responsive, respectful and fair. I ended up buying from them after visiting several others.
Response from current dealership:
Thanks, Kim!  We're thrilled your experience was exceptional!  Thanks for choosing us for your automotive needs!
May 12, 2019
Professional and responsive
Response from current dealership:
Brandi, thanks for joining the family!  We appreciate the positive review and hope to see you soon!
May 8, 2019
Dealer contacted me quickly and I received good service and bought the vehicle
Response from current dealership:
Mark, you're making us blush!  Thanks for leaving a review, and we hope to see you again soon!
Mar 9, 2019
The vehicle was pending sale when I contacted the dealership. However, they were professional and inquired regarding other vehicles I was interested in.
Response from current dealership:
Hi Martin, thank you so much for your positive comments about Acura of Serramonte! We hope to be of service to you again in the future.
Best wishes,
Acura of Serramonte
Feb 15, 2019
Reach out to me and very helpful
Response from current dealership:
Rich, thank you for the high star rating! We are always more than happy to assist you if anything else comes up. Take care!
Feb 12, 2019
Responded quickly
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Jan 13, 2019
Babaloo66
Prompt response
Nov 12, 2018
vivi1973
Eager to earn my business.
Nov 6, 2018
vdog 5
They got back to me right away and we're able to answer all my questions
Nov 1, 2018
Very positive experience. Staff was professional. Paperwork and transaction went smoothly. Price was good. Showroom was very clean and tidy. Overall very good.
Sep 17, 2018
syd5891
The carfax report listed online for the vehicle indicated that there were no accidents or damages and no recalls. However, upon arriving at the dealership, they provided a Carfax report that indicated the vehicle had been in an accident with a recall. The salesman kept rushing me and only wanted to talk numbers. Horrible experience! Will never go back there again!
Aug 13, 2018
JTSnow3
James Z. is a great guy! easy to talk to.
Response from current dealership:
Jtsnow3, we really appreciate your feedback! Thank you so much again for your feedback! We hope you have a great day!
Jun 28, 2018
GuruTV2NF
High price and high miles on their vehicle is why I didn't buy but they were nice.
2 people found this review helpful.
Response from current dealership:
Thank you for your feedback, please reach out to us if there is anything we can do to assist you further at 855-213-0344.
May 31, 2018
Great Experience!
Apr 17, 2018
Great service and communication from front desk to salesman Benson. Car was completely detailed and delivered to us. Very happy and would recommend.
Response from current dealership:
Hi Cecilia! We're so happy we were able to help you out!
Apr 14, 2018
The people were really nice. The process was fairly quick. We ended buying this vehicle from them. The bad was they were not upfront about things wrong with the SUV we purchased. We noticed major damage as soon as we got home. Thankfully we bought a warranty package, we are hoping it will be covered.
5 people found this review helpful.
Response from current dealership:
Thank you for your review. We are sorry to hear that your experience was less than ideal. We hope you'll give us a second chance to make your next experience 5-star worthy.
Apr 5, 2018
They responded same day
1 people found this review helpful.
Response from current dealership:
Trang, your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care!
Mar 6, 2018
This dealer was great! They went well above and beyond to assist me in getting my car! I would definitely use them again!
Feb 27, 2018
Prompt response and excellent communication.
1 people found this review helpful.
Response from current dealership:
Hi Jason! We're so happy we were able to help you out!
Feb 21, 2018
zaki nijem
The best experience I've had perching anything in my entire life they been over backwards went out of their way and tried every single things they could and imagined to make sure that I was happy and I was able to get my car I thank them from the bottom of my heart they are the best
1 people found this review helpful.
Response from current dealership:
Thank you so much! We are so glad you had a great experience with us! Let us know if there is ever anything we can do for you!
Feb 19, 2018
Guru5K4S3
Quick response
Jan 20, 2018
Dealer keeps in touch well via email, phone, or text message
Response from current dealership:
Hi, Avi, we appreciate your positive review!  Please let us know if we can be of any service to you.
Dec 17, 2017
Called and let them know i was interested and scheduled an appt. they told me the night hefore the appt and morning of the appt that the car was still available and that i should come. I got there on time and someone else was signing the papers to buy the car. Dont go here unless its a car you can get anytime. Some guy named jong was the associate who screwed me over and gave someone else the car.
6 people found this review helpful.
Response from current dealership:
Jaskaran, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (855) 896-4882 when you have a chance. Thank you, and we look forward to hearing from you.
Dec 12, 2017
Great response
Response from current dealership:
Hi Riliwan, thank you for taking the time to leave a review for us at Acura of Serramonte. We're happy we could meet your expectations! Thank you, and have a fantastic day!
Nov 22, 2017
Received a digital response thanking me for contacting them--nothing else. I requested a car fax on the car.
1 people found this review helpful.
Response from current dealership:
Gary, we regret to hear that you had this experience with us. If you are willing to give us another chance, please contact us at (855) 896-4882 so we can understand your situation better in order to try and turn your experience around.
Thank you,
Acura of Serramonte
Read 47 old reviews
Nov 12, 2017
It was okay. I read a review from a previous customer and they were right about leaving a vehicle posted online that wasn’t there on the lot. I was contacted by email, the info I requested was not answered. They just wanted to get me in thinking that they could sell me something. Granted I am in the market for a newer Acura, i’ also not a door mat. Their prices are a little better than the average for the vehicles that I am looking at, but I haven’t gone to the dealership because they don’t have the vehicle that I am wanting in the configuration that I want. I will update this review if I do end up going to this dealership and purchasing a vehicle.
1 people found this review helpful.
Response from current dealership:
Hi Gary thank you for taking the time to leave us your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (855) 896-4882 when you have a chance. Thank you, and we look forward to hearing from you.
Nov 7, 2017
Ihellman
They actually raised the price of the vehicle. Initially listed at $31k. Then they raised it to $32k. Now it is $33k Bait and switch. Very distasteful
7 people found this review helpful.
Response from current dealership:
Hi Ihellman, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution.
Acura of Serramonte
(855) 896-4882
Nov 7, 2017
Made them an offer and they returned my e mail telling me why their dealership is customer friendly
Response from current dealership:
Hi Charles, thank you for taking the time to leave a review for us at Acura of Serramonte. We're happy we could meet your expectations! Thank you again for the great review!
Oct 17, 2017
Jamfunker
The experience actually went rather well in the end. In fact. I actually bought a 2017 Acura ILX from this dealership and feel as though as I received a pretty fair deal in the process.
Response from current dealership:
Thank you, Jamfunker, for your great review. Have wonderful day and come back to Acura of Serramonte anytime!
Sep 21, 2017
GuruDQ17T
good dealers not pushy Car is clean Good Deal!
Response from current dealership:
Gurudq17t, we are so pleased you enjoyed your visit to Acura of Serramonte! We hope to see you soon!
Sep 14, 2017
Fred Kudla
They were courteous and affable. Ultimately, we got Sienna at another dealer.
Response from current dealership:
Thanks, Fredkudla, for your great review. We are glad you enjoyed your visit to Acura of Serramonte, come back anytime!
Sep 12, 2017
Good sales and finance people. All vehicles are sonic fair priced. Bought a certified MDX in 5 hours at dealership and drove it home.
Response from current dealership:
Thank you, Rolf, for your 5-star review. Have a wonderful day and come back to Acura of Serramonte anytime!
Sep 11, 2017
GuruDNCKQ
Quick response
Response from current dealership:
Thank you for your review! We appreciate you taking time to tell us about your experience!
Sep 8, 2017
TB75
The dealer doesnt remove vehicles from listing after they are sold. I inquired about 3 listed vehicles, all were already sold but are still listed on the site 3 weeks later. After that I just wrote them off as an internet buying option.
4 people found this review helpful.
Response from current dealership:
Tb75, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to make this up to you. Please contact our manager at (855) 896-4882 so we can make your experience a positive one.
Aug 27, 2017
Quick response
Response from current dealership:
Thank you, Dorothy, for your 5-star review. It is great to hear that you enjoyed working with our team. Come back to Acura of Serramonte anytime!
Aug 25, 2017
Dang helped me with the purchase of my new car... He was the best sales person I have had the pleasure of knowing... He was patient and not pushy and down to earth... The dealership was extremely attentive to needs and very friendly... I would definitely recommend purchasing your next car from Acura of Serramonte ...
Response from current dealership:
Thank you, Sarah, for your 5-star review. We are thrilled to hear that you enjoyed working with our team and will be sure to pass on your kind words. Have a great day and come back anytime!
Jun 19, 2017
Good communication and a smooth no nonsense transaction
Response from current dealership:
Dave, that's fantastic! We are so glad to hear you had a great experience with us! Have a wonderful day and come back anytime!
Jun 14, 2017
Tracyjba
Louie was very helpful. The whole experience was great! We bought the car listed on CarGurus and felt we got a great deal! We even bought a second used car we saw on the lot!
1 people found this review helpful.
May 17, 2017
Great service!
Apr 30, 2017
5
Roy and everyone was very very polite. Great information and a easy process to get the car. Feels good knowing I have a new car!
Apr 24, 2017
I worked with Chau who was amazining, she even went as far to meet me at Starbucks so I could sign the documents . This is what I call customer service. If your looking for a used car with a great deal and fantastic customer service look no further then Acura of Seramonte
Apr 2, 2017
The dealer rep contacted me. In my follow up, I asked if the car has blind spot monitoring alert. He responded that he is with a customer, and will get back to me with the info. He either forgot or got too busy to provide the requested info. I have since purchased a vehicle in another dealership I found suited my needs.
4 people found this review helpful.
Mar 19, 2017
theis4life
Had a terrible experience at this dealership. I purchased a used Audi s4 with 48k miles. When I arrived to the dealer my sales guy hong was too busy to help so he had a random guy from the parts department help me. The car was in mediocre condition for having such low mileage. The dealer agreed to replace the tires and take a huge dent out. When I test drove the car the service light was on and they told me they couldn't turn it off which was a little alarming. I brought the car back 2 days later to get the tires fixed and the dent taken out and they curved my rim really bad during the process and tried giving me the car back. I said they needed to fix it and was pretty upset. I reported a really bad vibration in the rear end of the car and said it wasn't normal. The used car manager tried to tell me it was normal. I took the car in the next day for a full inspection. Turns out the car wasn't in the shape they described. 1. Motor mounts were broken 2. Car was completely out of alignment 3 rear tires were worn down from cupping. Used car manager told me they were new tires when they weren't. 4. 3 out of the 4 rims were bent 5. Sun roof didn't work properly. The used car manager had the car sent away to get the rims redone and called me and told me there was a suspension issue. I picked up the car yesterday after it being in the shop for 2 weeks. They couldn't provide me any paperwork on what had been fixed or replaced. They told me they couldn't detail the car and left dry wax all over it and also they don't give you a full tank of gas when you purchase the car if it's a used car. My advice to you consumers. Don't buy a used car from this place until you have it fully inspected first. They are quick to tell you how great the car is but take it from me this was a terrible experience. I wouldn't recommend this place to anyone. The Manger needs to retrain his staff on customer service.
21 people found this review helpful.
Mar 16, 2017
Very nice people at the dealership, but they don't want to sell cars. They just want you to come there and pay the sticker price, even when the car had lots of damage not noted in the picture or when we called.
11 people found this review helpful.
Mar 10, 2017
Tylersu
Quick respond. Bought the used M3 from them. Negative things are they keep selling the side product for the vehicle. Also non-negociable at all.
8 people found this review helpful.
Feb 26, 2017
Very helpful.
1 people found this review helpful.
Dec 23, 2016
Courteous and quick response!
1 people found this review helpful.
Dec 23, 2016
Very responsive, I am undecided what to buy at the moment
1 people found this review helpful.
Nov 14, 2016
Tuner510
Great customer service.
1 people found this review helpful.
Nov 11, 2016
Very good people and greats cars
1 people found this review helpful.
Nov 8, 2016
johnruzzo
One e-mail from dealer. Did not address my questions or respond further.
5 people found this review helpful.
Oct 20, 2016
Dealer responded, but the Lexus needed bodywork, and I wanted one that was certified and damage free.
4 people found this review helpful.
Oct 19, 2016
I loved working with Louie Baticio here. He was honest and made me feel relaxed. I received more than a fair deal; way more bang for my buck. Worth the two hour drive. Smooth and easy transaction.
4 people found this review helpful.
Oct 13, 2016
Dealer was professional. Car was nice.
1 people found this review helpful.
Oct 6, 2016
Got an appointment along with a confirmation from the dealer. After an hour of driving, the dealer told me the car was sold 30 minutes ago.
8 people found this review helpful.
Aug 18, 2016
timely responses with details to my questions and followed up when the car was sold.
3 people found this review helpful.
Aug 6, 2016
I contacted them to get some additional pictures on the vehicle due to some interior damage shown in the pictures on a certified vehicle which I thought it wasn't allowed to have as a certified vehicle. The saleswoman couldn't get me pictures right away because they couldn't find the keys to the car. I got the pictures a day later and she inquired if I wanted to come in and take a test drive. I agreed and asked for a time to come in and she responded that they had lost the keys again but wanted to know what time I could come in anyways??? I responded that she should let me know once they found the keys. Two days later I got contacted that they found them and wanted to know if I was ready to set up a test drive...I wonder what we would have done had I come up when she asked me to come when they didn't know where the keys were and it took two days to find them. Needless to say, they didn't evoke much confidence in their ability to take of the details.
10 people found this review helpful.
Jul 16, 2016
It was great
2 people found this review helpful.
Jun 17, 2016
Kay was extremely helpful but the car was sold even before the trade by the previous owner was completed. I will deal with them for sure when possible.
3 people found this review helpful.
Jun 10, 2016
yes, everything went well....however I decided to wait on replacing my car until September.
3 people found this review helpful.
Apr 29, 2016
Excellent service
1 people found this review helpful.
Mar 19, 2016
Very nice.
1 people found this review helpful.
Jan 12, 2014
Dealer responded immediately, and was persistent about working with me without appearing "pushy" or overbearing.
1 people found this review helpful.
Jan 6, 2014
Quick response time and a no haggle situation was great.
1 people found this review helpful.
Jan 16, 2013
I wanted to trade in my 2002 Mercedez C240. They appraised my car with $4k while I sold my car easily with 6700. I felt the dealership was too greedy about making major money off of the car they were trying to sell.
3 people found this review helpful.
Nov 11, 2012
I bought the car. Tony and Milli were great.
1 people found this review helpful.
Nov 4, 2012
Jason gave the best deal.He understood I like this car 2012 ACURA MDX tech + Entertainment.He's the best.
1 people found this review helpful.
Oct 16, 2012
Great Experience at Acura of Serramonte and Jason was great to deal with. No hassle and Jason understood me clearly. wish I had found them earlier.
1 people found this review helpful.
Oct 4, 2012
Jason Suen went above and beyond to get me the best deal possible for the 2012 Acura MDX. He was very responsive, went over everything in detail with me over the phone prior to my arrival at the dealership, test-drove the car with me to make sure that I really liked it before driving it home. He's the best!
1 people found this review helpful.
Oct 4, 2012
Thank you! Looking forward to being contacted again in the near future. Appreciate your professionalism!
1 people found this review helpful.
Sep 6, 2012
one of the female reps contacted me and I clearly told her i wasnt interested in the specific car after learning a little more about it. However she wasted my time for 15 minutes trying to force me to come in to test drive it while i repeatedly told her that I was not interested in that car. She claimed to be able to get the car i want but first i would have to come in and test drive the car i didn't want. i am aware of these games, NO means NO. wasting my time.
3 people found this review helpful.
Aug 20, 2012
contacted me quickly regarding my querey. chose local car
1 people found this review helpful.

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