A-Lux Auto

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10970 Firestone Blvd.
Norwalk, CA 90650

Sales: (562) 484-3344

Service: (562) 868-8187

Today 9:00am - 8:05pm
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Oct 16, 2017
GuruZ4B25
Great place!
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Jul 12, 2017
Dealer followed up with me after being contacted. I decided to look elsewhere but only because I found something else that I wanted.
1 of 1 people found this review helpful.
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Jun 30, 2017
Get an email response within 20 minutes telling me I would get a phone call shortly. It's been four days and shortly hasn't come yet and they have not returned any of my calls.
4 of 5 people found this review helpful.
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Jun 10, 2017
djs90029
Great communication and customer service skills Chad has been in contact with me with a deal on a car we are working out. Thanks Chad for keeping me up to date.
2 of 2 people found this review helpful.
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Response from A-Lux Auto:

Thank you for the review, it's much appreciated. You're a ⭐️⭐️⭐️⭐️⭐️ guest!
Jun 2, 2017
I didn't buy from them but they were courteus and responsive
3 of 3 people found this review helpful.
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Response from A-Lux Auto:

Thank you Ken for the review. Much appreciated. I hope you found your right car.
May 28, 2017
Overall, great experience with buying a vehicle from this establishment...Sorin is the best!...He offered me options with various vehicles on the lot, but never pressured me into anything...Sorin also went out of his way to make sure all my concerns were addressed and made the necessary repairs and adjustments to my vehicle before I took it off the lot...I made several trips to the lot before finally deciding on a vehicle, and Sorin was more than patient with me...Once I decided what I wanted, I was out of there quickly with my new vehicle...Thank you A-Lux, for making my experience a good one : )
3 of 3 people found this review helpful.
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May 10, 2017
wadnt even the same car on the pic ? the cars werent even well taking care of i didnt feel like test driving the car
3 of 3 people found this review helpful.
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Apr 20, 2017
Freestyle_2023
Worked with Nick. Very honest man of great integrity. Car we were looking at had some issues that were discovered during test drive. While repairing car before purchasing, he wasn't able to completely repair. He could have hidden issues but was very forthright. Offfered other fair alternatives. We live in Oregon but will return to A-lux auto for next car purchase
4 of 4 people found this review helpful.
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Apr 11, 2017
The dealer didn't even know where the car was and the lot wasn't that big... so once we found it he didn't want to show us the car
7 of 7 people found this review helpful.
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Apr 11, 2017
GuruTLQ8
Talked to 3 or 4 of the people asking for very basic information. Would not return calls. Would not email answers to my questions.
6 of 6 people found this review helpful.
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Apr 9, 2017
Have a very good experience with dealership is small but has very nice used cars Love my Buick and Sorin was so great! Will definitely recommend this dealer.
2 of 2 people found this review helpful.
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Apr 7, 2017
Delray_1265
I feel like I got a good car at a fair price. I worked with Nicole the owner and so far he's been helpful fixing some some small problems through his contacts. For example , the convertible top hade a small frayed area and he personally took me to have it repaired and it looks perfect.
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Mar 21, 2017
SBPLATINUM
Came to see the car after speaking to the owner. Drove to Norwalk from Palm Springs (1-1/2 hours) and found out that they sold the car the day before. It would have been nice if they had given me the courtesy of a phone call, to let me know before I made the trip.
11 of 12 people found this review helpful.
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Mar 11, 2017
I was in and out fast got approved and was on my way
2 of 3 people found this review helpful.
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Mar 10, 2017
I will likely buy from this dealer, nice cars for better deals. I have two cars I am looking to buy from this dealer.
2 of 2 people found this review helpful.
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Mar 9, 2017
I would buy a car from them again... very pleased
2 of 2 people found this review helpful.
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Mar 5, 2017
Dealer responded quickly and was polite. After further detail I realized this is not the vehicle I wanted.
2 of 2 people found this review helpful.
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Nov 27, 2016
Good
3 of 4 people found this review helpful.
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Nov 10, 2016
thumbs up
2 of 2 people found this review helpful.
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Sep 26, 2016
good
1 of 2 people found this review helpful.
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Sep 2, 2016
Great customer service lots of information very informative
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Aug 12, 2016
barbsiet
It was a pleasure to work with George. He was timely in his response, knowledgeable and professional.
1 of 1 people found this review helpful.
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Aug 3, 2016
All good my credit wasn't good enough but great response and service
3 of 3 people found this review helpful.
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Jul 29, 2016
Timely response
1 of 1 people found this review helpful.
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Jul 11, 2016
Very good and nice.
1 of 1 people found this review helpful.
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Jun 24, 2016
Ok great responce
1 of 1 people found this review helpful.
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Jun 15, 2016
Good cars
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Jun 3, 2016
Call me right away with detail of the car very good response
1 of 1 people found this review helpful.
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May 19, 2016
Good people but not able to make a suitable deal.
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May 9, 2016
They responded fast. Never went there personally. Staff was nice.
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May 6, 2016
I was told that due to the year of the vehicle I had to pay cash. This information was not in the ad.
1 of 1 people found this review helpful.
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Apr 30, 2016
Dealer contacted me and followed up to make sure I received the info I had requested!
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Apr 7, 2016
I had a great experience with this dealer they worked with me 100% very friendly environment I would recommend it to any one who wants to buy. Thanks A-LUX Auto
1 of 1 people found this review helpful.
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Apr 5, 2016
This dealer got back to me right away and followed up a couple of times which was refreshing considering some dealers do't even respond when you inquire about a car you are interested in.
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Mar 29, 2016
Very friendly but went with someone else because there a bit far for me
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Mar 15, 2016
Very nice people friendly and helpful! Great inventory, smaller family dealer
0 of 1 people found this review helpful.
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Mar 5, 2016
I visited the dealer, saw the car and met with one of the sells persons and he was to call me back later that day and never did. He did call the next day, so I called spoke with the finance person left me on hold for a long time came back on the phone,said owner needs to speak with me. Owner is not the most tactful nor pleasant person in the world. They never presented my loan application to their lenders. He said I need to put more money down (2,000 to 2,500) i was okay with that and he said he was going to contact me and never did.
9 of 9 people found this review helpful.
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Feb 17, 2016
The officer in the dealer is nice and helpful, but the car owner is not so friendly in price.
7 of 7 people found this review helpful.
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Feb 1, 2016
lecarmat
super , low key, no pressure, really friendly.
1 of 1 people found this review helpful.
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Jan 31, 2016
The people there where very helpful and kind. Bert and George where the coolest! They also have a great selection in vehicles. Highly recommended.
1 of 1 people found this review helpful.
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Jan 18, 2016
Responded to inquiry within 24 hours, offered to answer questions any time
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Dec 30, 2015
great
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Read 40 old reviews
Nov 16, 2015
Dealer said car was at a different location and they would move it within half an hour. Over an hour later, it still had not been moved, and they sent me to the other location to test drive it. Then I was told that I had to go BACK to the original location to give them a copy of my license before I could test drive it. (When I complained, they let me test drive it anyway, without the license approval.)
4 of 4 people found this review helpful.
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Oct 22, 2015
said they would be able to work with me and after driving there and spending several hours there couldnt help me in any way
3 of 3 people found this review helpful.
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Aug 19, 2015
Good customer service
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Jun 27, 2015
Excellent service
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Jun 17, 2015
George was professional and granted my requests and was as Alux Autos entire staff was professional courteous and honest thanks for a fair price on the exact car I was looking for.
1 of 1 people found this review helpful.
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May 22, 2015
Both vehicles appear to be very good buys pending pre-purchase inspections by outside Cadillac/Mercedes dealerships: Guy
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Feb 8, 2015
Good
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Dec 31, 2014
They responded in a prompt matter. Not flexible with the pricing of vehicles but very polite, courteous and honest. May do business with them in the future.
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Dec 24, 2014
jimmy the sales person was very good and not too pushy, which I appreciated very much. I wished I had liked the car shown to but from him.. thanks..
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Dec 14, 2014
Great guys, very open and honest!
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Aug 28, 2014
I get good car.
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Aug 22, 2014
quick response by email and a call, car was as described and the pictures were good.bought the car, Jimmy,George, and Dora were friendly and helpful.i would recommend this dealer Jeff
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Aug 20, 2014
Best car buying experience.
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Aug 19, 2014
They helped me get a loan as a first time buyer when almost no one else would.
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Aug 3, 2014
Great service!
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Jul 15, 2014
Quick call back and emails
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Jun 30, 2014
its good, so far I have no complaints
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Apr 20, 2014
I had trouble getting a response from them. Once the owner, Sean ,stepped the ball got rolling. I wound up bying a car from another dealer
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Apr 17, 2014
Best experience buying a used car - EVER! Very nice people. I highly recommend A-lux.
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Apr 1, 2014
I had a very positive experience with A-Lux. They were very accommodating and helpful. It really was a pleasure working with them. All of staff there was very nice and easy to talk to. I believe we got a car that we are happy with.
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Feb 19, 2014
Very poor. Internet price not honored. Raised it to $24,990. I drove four hours to get there. What a waste of time. Never again. Pristine condition needed tires engine compartment shocks both out.
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Feb 5, 2014
I went there on a Fri. evening and started to do a loan process. Did not get lender response. Promised to come back on the following Sunday to complete the docs and p/u the car, the docs were ready to be signed and was an easy process. The sales person whom I dealt with was also easy to deal with and made the car ready for p/u.
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Jan 1, 2014
Nice people to talk too.
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Nov 29, 2013
Nice folks, helpful and the vehicle was great exactly what I wanted but they would not finance me.
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Sep 1, 2013
a lux is excellent considering the speed with which i had a response, a positive one of course regarding my query. kudos guys, keep it up!
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Aug 20, 2013
Ok
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Aug 19, 2013
I test drove used cars at 4 different dealers on this day. A-Lux had BY FAR the sleaziest sales people I dealt with. They tried every bad trick in the book. The first salesman Joshua(?) started by referring to Ecclesiastes, in a weak attempt to imply he was a christian, then the owner continued on with the old stand by "we already have somebody that wants this vehicle"....and it didn't stop, they continued to double team, and change angles. I would never buy from people like that. If your product is good, you don't need to CON your customer. Oddly enough, they had good ratings, so I'm guessing they have been spending time inputting their own reviews. The general public is not that stupid!
1 of 1 people found this review helpful.
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Jul 30, 2013
responded after purchase
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Jun 10, 2013
They responded and were curteous over the phone
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Jun 3, 2013
They were very nice on the phone but i ended up not going y to my appointment because i went to another dealer.
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May 13, 2013
Car overpriced
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Apr 12, 2013
Great experience . Found the exact car I was looking for! Easy transaction!
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Dec 19, 2012
very good
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Nov 21, 2012
They were helpful!
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Oct 3, 2012
Good
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Aug 29, 2012
good service
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Aug 24, 2012
Quick response.
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Aug 18, 2012
Quick and easy repsonses
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Apr 4, 2012
Received one email from them. Read their reviews online. The reviews read were not that great.
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Mar 6, 2012
Got a great deal and they did everything possible to make me happy.
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