5 Star Autoplex

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17000 Northwest Freeway, Houston, TX 77040 - Map & Directions

Sales: (713) 658-5497

Today 9:00am - 8:00pm
(Closed Now)
show business hours
Jul 1, 2016
They are willing to work with me when I get back home.
1 of 2 people found this review helpful.
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Apr 30, 2016
They tell you a car is there over the phone then when you get there say it isn't there just to sell you a different type of car . I'm not for wasting my time .
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Apr 17, 2016
Contacted by email.to set up appointment to test drive.
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Dec 25, 2015
#1in my book
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Dec 11, 2015
Sule
They called. Car way overpriced. Very short.
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Nov 6, 2015
nestly9341
They where great. ..they put me in a car i wanted and with great deal. ..the sales man and management were the best. ..thanks
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Nov 3, 2015
It would have been a better experience if they never responded. Representative got very defensive when asked about the salvage title listed on their site but not in the ad at Car Gurus. She hung up the phone on me. I called back 3 more times and she hung up again. I treat my customers with respect, and I expect the same. I will never purchase a car from this dealership.
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Jul 24, 2015
ghstcs
They didn't respond until the next day. When we went to look at the car no one ever even acknowledged us... Waited in the office for about 10 minutes and no one asked if we needed help. Went out in the lot since we saw the car. Called the girl we had talked to but she never came out to talk to us ! We left. Very unprofessional. We did but a car later that day from Texas Direct Auto.
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Jun 25, 2015
yall good help
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May 14, 2015
Was approved for bank financing but 5 star would not wait on me. I was there for three hours with no information. When they did help me, one car had 3 check engine issues, another had a busted rear window, and the third they quoted three different prices from 21,900 to 27,900. I bought a mercedes elsewhere.
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Dec 20, 2014
Did not have car advertised tried to sell us other car on lot. Would not do business with this dealer.
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Old Dealer Reviews

Aug 21, 2014
They were very good with following back up with me and providing me information on the vehicle I was interested in
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Jul 6, 2014
gideondavid25
good deal.
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Apr 18, 2014
E-mailed and Called about a car I was looking for and they told me the car was still available,Drove for about an hour(not their fault) there's construction on 290 right now,Pulled up in my truck parked near the entrance and first thing I see is 3 salesman no one else no buyers or nothing so I decided to give them time and walked the lot to check out the cars,They did not bother to offer any kind of help instead they went inside the office and the Car I was looking for and they told me they still had wasn't even on the lot . Had 4000 grand on hand for the down payment I would never stop at that place again to do any kind of business .
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Mar 4, 2014
The people there ran my credit for a vehicle they did not even have. I was contacted at 3 pm and they requested I come in with cash for down payment. Took me 2 hours to get there just to find out they sold the truck the day before my credit was ran for particular truck. And all the guy had to say was we have other trucks. So long story short they lied to me just to get me in door. I wouldn't buy a power wheel off there lot.
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Mar 2, 2014
They don't have good customer service
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Jan 8, 2014
Hassle me ran my credit didn't even have the car I was looking for on lot wouldn't answer my call are nothing lied to me about car still being for sale
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Dec 26, 2013
The worst service ever! Everyone was on their cell phone, my salesman didnt know anything, 2nd salesman stunk and continued to smoke then his girlfriend kept calling and hanging up. Please dont go there!!!
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Sep 20, 2013
Said they had 4 Hondas, but did not tell me they were at different locations all over Houston. They were asking above retail, for a car with several minor defects, that should have affected there asking price. They seem to be out of touch with internet savvy customers.
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Sep 3, 2013
They called me within the hour, I went to look and ended up with a beautiful 2007 Monte Carlo with 23,000 miles.... I love my care and Erdwin my salesman was awesome
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Aug 30, 2013
Called, made appointment and the truck was not at the dealership they told me. It was 45mins PAST the the one I just drove 30mins to get to. I came with cash, hoping to get into a full size truck. Good thing is this is Texas and there are plenty of dealerships with plenty of good trucks. They want to play games I will take my money elsewhere.
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Jul 8, 2013
dealer did contact I found another car and purchashed
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Jun 18, 2013
Both Kim and Edwin were very helpful and very nice in assisting me in the recent purchase of the 2004 Blue VW Beetle for my 17 year old daughter as this is her first car. Kim was very helpful in communicating with me to schedule a time to meet with Edwin and Edwin did an excellent job in informing of the condition and track record of the VW Beetle and providing the Carfax information on this vehicle to me. Great job by Kin and Edwin!
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Sep 24, 2012
Best price in town but didn't get the impression that they were very professional. Come prepared with your own research.
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May 20, 2012
This dealer gave me an appointment to see a vehicle that was already sold. I will not ever use this dealer.
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Dec 23, 2011
very nice on the phone and informative.
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Dec 11, 2011
I had a rep contact me days before to schedule an appt for that Monday at 5pm. I meet my husband at an location from work so we can ride together to test drive car. When we got their the person I was told to meet had no clue of our appt, and to top it all the car was sold that Saturday and no one even tried to contact us at all. I and my husband were extremely pissed for having to make a blank trip, and the selles guy knew nothing about the appt.
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