114 Used Car Superstore

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184 N Main St, Middleton, MA 01949
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Sales: (978) 774-3700

Today 9:00am - 6:00pm
(Open Now)
show business hours
Nov 21, 2016
I came into the 114 Used Car Superstore based on a posting I saw online. The car was at a good price and the CarFax report claimed that it was in good shape. When I came in, the car was in horrible condition, with the front wheels driving very shaky. I continued along with the buying process since the dealer insisted that it was a minor repair and that they could fix it before I drive it off the lot. That was a big mistake. When I went forward with process, it turns out that they "accidentally" marked the price $1,000 lower than it actually was, and that they would need to bump it up. At that point I decided to withdraw from the transaction. Then they called me back multiple times saying that they would sell it at the original price since it was their mistake. I still decided not to go for the car since I was very skeptical of the way they do business. At this point, I have been fighting to get my deposit back, which has been a long process of over a month. I even went to the store in-person, but the dealer stated that the check was possibly already sent to my address (it never was). The most ironic part of all of this is that the car is still in the lot. Clearly the car is not as "in-demand" as they claimed it was! I came back to the dealership again and they still were not able to get my money because the dealer that I was with was not there, which is very upsetting. Long story short is that I would NOT go to this dealer again. Even if the prices of the cars seem tempting, it is not worth the extra hassle and headache of the buying experience. I would recommend staying FAR AWAY from this dealer and working with someone with more honesty and integrity.
2 of 3 people found this review helpful.
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Response from 114 Used Car Superstore:

Im sorry you feel this way about the dealership i sell very clean cars 100 percent serviced at very low prices to the public. I do remember this tho and yes your right the price was marked down 1000 dollers from a part time employee who did not have the right to lower the price but after a conversation within the company we decided the right thing to do was to honor the price you originally came in on. We did the repairs that you requested and took car off the market because you left deposit of 100 dollers we got you approved at an interest rate of 2.99 percent from a credit union but even aft
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Nov 17, 2016
There was no gas in the car for a test drive. I had to buy gas out of pocket for the car during the test drive,also I was told before I signed the purchase agreement that the car has a spare key only to be told on the day of pickup that the car does not have a spare key. Also they promised to service (change the breaks) on the car before pickup but found out that, the breaks has not been changed even though they told me on the phone that it has been changed I will say I am not impressed about this experience
3 of 4 people found this review helpful.
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Response from 114 Used Car Superstore:

Very FRUSTRATED dealer. Joseph has not contacted dealer with ANY issues  Joseph purchased a one owner 2010 Honda Cr-v with 97K for $8999 from 114 with clean Carfax which was provided to him. Joseph took car on 45 minute test drive on which he lost our dealer plate NEVER stating he put gas in vehicle. Vehicle was taken to Honda North for oil change and 30 point check before delivery brakes still have 70% life left. Upon delivery did a full recondition and filled 1/2 tank MYSELF so unsure what his concern is
Mar 14, 2016
They were very helpful and responsive but I did not purchase the vehicle that was me more than them. My daughter wanted a sportier car, I would have bought the Maxima.
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Mar 5, 2016
Called me right away, very energetic person. Wasn't interested in the car anymore. Would keep them in mind for another occasion.
1 of 1 people found this review helpful.
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Jan 30, 2016
Would not let me take the car to a dealer to have an inspection. Said they only have one dealer plate and they couldn't let it out for that long. Also said that when they allow cars out "they come back with something wrong with them."
2 of 3 people found this review helpful.
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Response from 114 Used Car Superstore:

James wanted to bring vehicle to Honda store for a mechanical check. We cant allow this as we can not tie up our Dealer plate for hours. James was given other options including two numbers of MOBILE independent mechanics that would come to our facility and inspect car for him. James has been looking for 60 plus days and missed two appointments with us......UNSURE OF HIS MOTIVES
Dec 2, 2015
Advertised a vehicle that wasn't for sale, then was listed again the next week for $2000 more!
2 of 4 people found this review helpful.
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Oct 25, 2015
Dealer responded super fast. Had already purchased another car.
1 of 1 people found this review helpful.
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Old Dealer Reviews

Nov 13, 2014
Boxman1
5
Called me back. Very honest and straight forward.
2 of 2 people found this review helpful.
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Jul 9, 2014
randy1368
Responded right away
1 of 1 people found this review helpful.
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Mar 15, 2014
The dealership was kind enough to call to let me know the vehicle has been sold.
1 of 1 people found this review helpful.
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Sep 13, 2013
I went to this dealer the other day to look at a bonneville. I drove an hour and forty minutes only to see the bonneville driving out of the parking lot.Oh no! The car came back a few minutes later and was a great car with low miles as were all of the other cars in the lot. The dealer was dealing with another customer but was still very attentive to me and couldn't have been nicer. He had a very honest demeanor. While I didn't buy the car it was not due to price or lack of quality of the vehicle. I will certainly bookmark this dealer in my computer for any future purchases for myself or friends.
1 of 1 people found this review helpful.
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Jun 1, 2013
Nice selection of cars and were knowledgeable about their selection. Nice to deal with.
1 of 1 people found this review helpful.
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Aug 29, 2012
Friendly, professional, REAL people! The car was as advertized and more! I have recommended them to 3 other people already!
1 of 1 people found this review helpful.
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