Used Lexus ES 300h for Sale in Washington, DC

Forrest was very helpful

Very professional and personable folks all around. I was buying from out of town and they were VERY helpful. Ended up taking a train in to pickup car and they were happy to pick me up at the train station. I really appreciate all they did to make the process as smooth as possible.

I asked about this car and was sent video of it since I am out of town. I thought they did a good job.

Called to get further details about a car from Merlex. Spoke to a guy named Al, and he was a complete jerk who told me to go f*** myself when I offered the price that the car was listed at previously (according to the app listing). I wouldn’t buy a car from people who treat buyers like that for $1. If that’s the way they speak to potential buyers, I’d bet their business practices are more than a little shady (see other reviews).

It was a great experience Merlex was very professional, and I will be purchasing from them in the future they have a great line of cars

Friendly and understanding staff.

Great

i was contacted immediately., setup an appt. Arrived at the dealership, greeted by the young lady i was communicating with over the internet , she asked for my drivers license to test drive the vehicle . then a salesman came out and told me because of insurance purposes ( ????) , i could not test drive the car . Then asked , what do u want to know about the vehicle ????

It was an absolute pleasure buying a car from this dealership. They made my car buying experience a positive and memorable one. They were completely professional, and transparent. There was never any double talk. The finance guy, Samir, was the best. If you find a car at this place, buy it. The sales people will work with you and make the deal happen. No regrets whatsoever. I'm so happy with my purchase.

they put 2 days to get back to me and they did not provide the carfax report I asked for

Staff was responsive, fast curtious but i purchased another vehicle from somewhere else so i can't fairly rate. However the sales staff was as i said fast and curtious

Not personable. Something felt off about the arrangement. Extremely high financing options with hidden fees likely. Ended up purchasing a 35k Mercedes and will end up paying the same amount for it at the end of a 72 month lease term as the 22k Audi.

Picked my car up last night. Chris was great!

Had a great meeting with Laura and enjoyed the car immensely. Unfortunately, it's not quite what I was looking for.

Friendly people, Reasonable price I got this priusV for a fair price a week ago and I am in love with it.

Car was 5 years old and described as "perfect condition" even though pictures clearly show a piece on the from bumper is damaged and/or missing . Would not answer questions in writing. Price was increase almost $2000 after we showed interest.

Great experience. Upfront, honest and friendly!

Sales agent reached out to me on several occasions.

Talked to the Business Manager and he was very knowledgeable about the history of the car. I live in another state or I would of bought the car.

They would not sell me the car because they were going to wholesale it out. I don't understand why I couldn't purchase the car.

Great experience- thank you

J. Butler is the best sales person I've ever worked with. Looking forward to purchasing again in the near future for my wife. *****

The process was very smooth. Everyone was pleasant to deal with.

Dealer reserved car for me but I found a better deal at another dealership

Advertised car was available at the appointment time. Price and van was as stated. Interaction Experience was courteous & professional. Test drive 15min was too short. After deciding to buy the van the wait time was extremely long. Arrived 12:30pm & didn’t leave till after 5:30pm.

Very helpful

The whole process was a breeze! They also offered us double what a local dealership offered us for our trade in.

Perfrestional, friendly, knowledgeble, and helpful. Great experienced.

Nice one

They were very responsive and consistent. I did not end up buying from them but I feel they were very accommodating via email and text to give me the information I needed.

Didn't get the car but had a great conversation.

Good response from dealer

My experience was great. Janae was extremely helpful and honest and made it easy for me to get the car I wanted.

I was contacted, but unfortunetly the vehicle was sold before I saw it.

The salesman was not helping with questions that were not clear to me if this vehicle came with GPS, he instead referred me to go and look for in their website. He gave me the stock # so I could see it there

I reserved the car when I called couple hours later they told me the car is out for a test drive than the next day the car was sold. What is the point of reserving the car I thought they supposed to hold it for 7 days. Horrible place will never buy a car from them

Great customer service but I have not had a chance to visit dealer yet.

I do not recommend Carmax because I secured a 2019 corvette by paying $800 dollars to have it shipped to a Carmax dealer close to me. The car was never shipped and Carmax sold the car to someone else. I only found out after doing my own follow up and I still have not received a refund of the $800 that I paid. Their hold time is excessive as I was put on hold for approx. 40 minutes each time I called them.

Informative and quick to get back.

Great

Car is sold, but still on web sites