2005 Chevrolet Silverado 1500 SS 4 Dr STD AWD Extended Cab SB
Manteca, CA 95337
Instant Market Value of $15,687
Location: Manteca, CA 95337
Certified Pre-Owned: No
Transmission: 4-Speed Automatic
Used 2005 Chevrolet Silverado 1500 SS 4 Dr STD AWD Extended Cab SB for sale
- $13,995, 142,140 miles with Tow Package,
Avg. Dealer Rating:
"When my wife and I first purchased our truck from Trucks Max USA last week, I had no problem giving them 5 stars for their customer service and their willingness to bend over backwards to provide us the truck we wanted and at the price we wanted to pay. They didn’t exactly meet our price, but we still got a hell of a deal. Jay assured us that their mechanics have gone over the truck and it’s in very good working order. We were extremely excited and felt good about our purchase.
The next couple days I heard a “clunk” sound whenever I would accelerate from a dead stop and during sudden stops. It got to be annoying to me so I made an appointment with my mechanic. It was raining the day of my appointment and my truck happen to fishtail when I accelerated from a dead stop. So now I’m thinking it needs new tires.
So after my mechanic looked it over, he said the clunking sound is coming from the front suspension. Not only that, he found an oil leak from the transmission and he confirmed that I needed a new set of tires. This is only partial reason why I’m giving them a low rating.
My mechanic also noticed that we had no spare tire. I called Jay at Trucks Max USA and he was apologetic and explained they remove the spares to avoid them from getting stolen. He said he would make arrangements to have it delivered to me and that he would call me back later that day to confirm. At this point, I’d give them a 4 star rating, only because we ended up with a truck with $2k worth of problems. Because Jay was so understanding, I’d still give their customer service 5 stars.
What happens next is where their star rating drops to a 1 (less if that was possible). I have called Jay many times about this spare tire and each time I would get a response that he would call me back in 20 minutes. I never get a call back. It got to a point where they put me on hold for 25 minutes and then hung up. Then they started avoiding my calls.
Then I had to call from a different area code in order for them to answer. I asked for Jay and the man on the phone asked me who I was. I gave him a name (not mine). He asked what was this regarding and I said about a car. Then I asked him if I was speaking to Jay. He said yes. Not once during this call he led me to believe that he was Jay. Seriously, is this how one runs a business? I asked him why he was avoiding my calls and he simply said they’ve been busy.
So he tells me that he doesn’t have anyone driving to my area anytime soon. So if I want my spare tire, I would have to drive 1.5 hours to get it or someone can meet me half way. Wait a minute! Since it was their fault for not putting the spare tire back on the truck which we paid for, shouldn’t they make arrangements to have it delivered to me?
Funny, when we were first interesting in buying, he (Jay) treated us like VIP’s. He took all our calls and even called me. Now that we signed all the paperwork and paid for our truck IN CASH, we are once again, peasants. I have a feeling we’ll never see that spare tire. If we do, the tire will be bald and the rim will not be applicable for our truck."