Used Chevrolet Cruze Limited for Sale in Albany, NY

Sales person not personable. Brought vehicle from back lot to us and just left it running and said spend as much time as want to look at it. He just walked away and did not offer a test ride or answer any questions. Car was so filthy inside I would not even sit in it.

Nice people, dealer need alike but more of organization,feels too crowd,but service is good

Dealer told that the car was sold but it is still on the website

Great, no issues

Quick response to my inquiry. The car I test drove was a cute car, but the cost was too high for the damage I saw. Customer service was ok but not great. The salesperson definitely had patience when I checked out 3 cars but smoked in front of my husband who has asthma. What you see is what you get kind of place.

They were courteous to get back to me!

Contacting me quickly

watched it for a week or two - contacted the dealership, set up a test drive. They repaired the minor things I wanted, were flexible on price and had it ready when they said. Would recommend and use again.

Bought a different vehicle. These guys are the best.

Good

Service was fine but took a while. Car was damaged when it was brought up for us to look at it. Major damaged to the passenger side rear bumper and passenger side rear taillight. This was not described in the details of the car, so it was a waste of a trip.

Did not end up purchasing but salesmen was very helpful sending more images and videos on vehicle.

Best experience I’ve had purchasing a car thus far ! Car was just as advertised, pricing was up front and transparent, service was quick and professional and I would recommend speaking to Poppy if you’re interested in buying a car!

Responded quickly

We did not buy from the dealer , pictures of the cars look good , however when you go and actually look at the cars, switches are having down , cars have been in accidents which are not noted on the websites yet the dealer will recommend those cars and not tell you , unless you are in super desperate need of a beater car I would not recommend this auto group

I would say if you have the time try to stop in and see them. Very professional and polite. I never felt pressured by anyone from the salesman to the finance manager. The whole process took a couple hours, including the test drive and waiting for paperwork from insurance company. I would recommend them highly.

Fantastic customer service from Manny he was very helpful from start to end of the whole car buying process I greatly recommend

The only dealer on CarGurus that has responded to my request for information. The salesman was great to deal with. We couldn't come to an agreement on price.

No rush no pressure professionalism

27 photos but they purposely leave out the area with over 3k in damages. Drove 3 hours round trip to look at the vehicle for 3 seconds and see the damage. Complete waste of time. Vehicle still listed without mentioning the major repairs needed. Shady shady shady.

Did not have car pulled around as they said it would be. Showroom is a call center. A landscape of cars. Car wasn’t given a second look on the interior. So it was doubtful it was checked out mechanically. Agent was helpful and good natured.

Very responsive, but the truck needed some work, so I’m waiting on that before making my decision

It was awful. First they sent me to the wrong location which took 3 hours out of my day. Then I went to the other location and they lowballed the car price and tacked on a few for me to lay for the car problems. What was a good deal turned into a bad one. I don’t trust them.

Drove hour and half for them to tell me they don’t the car wehen I called three time before coming

They responded very quickly and were ready to help me set up a time to test drive the car I contacted them about.

I had a great experience with Carbone Honda. I went just to see a car, and do a test drive. Turns out I walked out of the building with the car I went to see. The employees were really helpful, good customer service, and they worked around with me so I could get the car I always wanted. Thanks!

The experience was great!

All perfect. Fast, friendly and professional.

Very good dealer. Honest, trustworthy and professional. I highly recommend Serge

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