Used 2017 Toyota Prius Prime Plus for Sale in Los Angeles, CA

Sales person was very informative. I wasn’t able to get down there . I decided it was too far away.

Good service , they contacted me immediately. Didn’t have a chance to visit them.

Smooth,Friendly, Thank you

Although I ended buying from another dealership they were still very pleasant and helpful

Was able to get a deal done from out of town... super easy to deal with and good communication.

Good

They did not follow through, I asked for pictures and they never sent or followed up.

no less than 5 different sales person contacted me. my credit report was run 3 times for financing. no communication among own staff, very unorganized.

I spoke with them about the vehicle, made an appointment. When I showed up I called and told my contact that I had arrived. They then told me the vehicle was being serviced, and none one came to help me . So after about 45 minutes of waiting I left. They pulled the old bait and switch. I made the appointment three days in advance .

Cars condition was rough and not shown in pictures. Sales guy was very friendly and honest with me. Overall great dealership, Car wasnt up to par

Got back to me right away explained what they needed got me in the car I WANTED!! Didn’t feel rushed great customer service from Yohannes Explained everything and answered all my questions

The dealer did not keep me in the loop when I was trying to buy a car. I do not recommend them and they deserve the lowest rating. Totally unsatisfied. I was left in the dark and had to make phone calls to provide updates. I was supposed to receive a call from Financing. I just waited and waited for information and as a result, they lost the sale. Their sense of professionalism is clearly lacking. Because of this, I went to purchase a vehicle i

Excellent help at the dealership and pre approval

Very responsive, but too expensive to move across country!

the people at Santa Ana were friendly and answered all my questions. i became confused when i started receiving several calls per say by different agents. also, i doint feel my requests were being addressed.

Made an appointment to view a vehicle a week ahead. When I got there the vehicle wasn’t even on the lot!?. Waist of time. Never received a call to at least notify me and save me the trip

I am an out of state buyer and they did not want to have anything to do with me. I tried for three days to work out a deal and at every step they treated me like they had better things to do.

Followed up twice and did not receive a call back.

Very friendly service. Calvin Wu called as soon as I sent an online request. I was looking for an SUV but didn't know exactly which model is the right fit. Calvin spent time understanding my needs before making recommendations. He was patient and showed me several models. I didn't end up buying a car only because I couldn't find the right combination of colors, features, etc., but I would have been happy to buy one from Calvin had there been the right car.

they where very helpful and responded fast to all my questions

Helpful

Dealer was prompt to reply, but had a strict policy of being in person to sign and take delivery of vehicle. I lived over 3000 miles away and would have preferred to have the car shipped to me. Given the times, I would think that they would have been more flexible.

Wonderful sales person Joe but Mike Beaty the so called finance director, is the kind of guy that makes people NOT want to go to a dealership to buy a car. Pushy, sarcastic, irresponsible and will to confuse you with exaggerations and double talk. NO GOOD!!! Avoid HIM at all costs!!!

Even though we did not buy the car - we were too late - Bob Chitwood at Northridge Toyota was EXTREMELY accommodating to our schedule changes, responded quickly, and always kept us in the loop. Thanks Bob, really appreciate your help and hope to do some business in the future.

My experience at this dealership was excellent from start to finish. The friendly and knowledgeable staff was incredibly attentive. Long story short, they were reasonably priced, accommodated my needs, and got me on the road with my vehicle in a timely manner. My salesperson Johnathan was awesome!

Dealer contacted, it was me who did not respond back. Best, Norman

Very helpful

Good customer service, clean place

Gave helpful info. Seeing the car today

Sales person was very informative. I wasn’t able to get down there . I decided it was too far away.

Very friendly and courteous. Austin and Erin were super responsive.

Good service , they contacted me immediately. Didn’t have a chance to visit them.

Staff was very willing and professional

They gave me all the information I needed to make a purchase But I’m a couple states away and I have to see about shipping

He listened to all my concerns and was responsive to all my needs!!!

Excellent customer service

Very pleasant experience

They called me to see about purchasing my car. They were pleasant. Still not interested in selling for wholesale price.

Best deals and best customer service I've ever had..

Very helpful and responsive!

They were quick to respond but unfortunately the car I was interested had already sold. They offered to help me find a similar car and even called me back and emailed me later to check up on me and see if I was still interested in buying a car.

A woman unswered the phone, she put me on hold, then a man unswered the phone (it seemed that he just woke up) I asked him "is the car available and can I see it"? He didn't unswered me, he asked me personal financial questions instead, I asked him again. "Is the car available"? He didn't unswer. At the end he told me "the car is no longer available" What a waste of time!!!!!!

Had the truck transferred to the Murrieta ca, location . transaction went so smoothly great experience.

Good service

Got a follow up call but ended up buying from someone else. Tustin Toyota staff are very professional and courteous

Fast response from fleet contact.

Helpful and responsive.

Never responded to multiple requests and phone calls. Finally got hold of them one afternoon days later and said car was sold the week before. Week later ad still there and with a new price. Call again. Still sold. No explanation.

Contacted but decided on a different car

fast communication

Great company with a stellar sales staff

Deceptive sales tactics. Will tell you that the advertised price is not the price you can pay. That if you want to pay cash it will be $1000 added !! Will also tell you that there is another fee of $1295!! Thats right add on another $2295 in total!!! This is a poor credit sub prime predator that still tries to pull the same tricks on high credit cash buyers. No thanks!!!!

Typical high-pressure used car salesman. I was able to work out a deal since I went in knowing exactly what I wanted and was willing to walk away. He was all "buddy buddy" and texting/E-mailing regularly to get the deal done but vanished as soon as the deal was finalized. It's been two months while I have the car, I still don't have the title. I E-mailed several times about it and got no response.