2015 Ford Fusion Energi SE
Louisville, KY 40202
CarGurus IMV of $16,520
Location: Louisville, KY 40202
Average time on market:
Certified Pre-Owned: No
Transmission: Continuously Variable Transmission
Color: Dk. Red
Used 2015 Ford Fusion Energi SE for sale
- $16,600, 33,346 miles with Leather Seats,
Avg. Dealer Rating:
"Pros: great responsiveness, backed up there guaranty, customer service was professional
Cons: car was not as described, major repainting
I do realize that Carvana touches up there vehicles to meet cosmetic standards, however, in my case, nearly half the car was repainted...no exaggeration. The paint job was horribly done to boot. What’s frustrating, and seems to be a major flaw in the Carvana process, is the call center has no clue about the car that’s being sold except what they read on their own site. They can call the repair shop, but you never know if you’re getting a straight answer. If I knew that the car front and rear bumpers, all quarter panels, hood, and sliding door were completely repainted I would have not have purchased the car. They should have offered up that info, but again, the call center has no clue. The left hand doesn’t know what the right hand is doing.
To be fair, they offered to have their warranty dept pay for a total repainting of the car (5k), but I knew what a hassle that was going to be. Plus, you can never replicate the manufacturers paint job.
All that said, I’d still buy from Carvana. They stood by their promise which means a lot to me. However, if I were to buy a car from them in the future, I would demand to see the repairs shops notes if ALL WORK that was done. "