2012 Volkswagen GTI 2.0T Autobahn
Austin, TX 78748
Location: Austin, TX 78748
Certified Pre-Owned: No
Used 2012 Volkswagen GTI 2.0T Autobahn for sale
- $12,988, 98,807 miles with Leather Seats,
Avg. Dealer Rating:
"DO NOT BUY A CAR FROM THIS DEALERSHIP. Worst experience I have ever had with a car dealer or with Volkswagen in general. Will not buy another certified pre owned VW and would not recommend this dealership to anyone.
I first came here to have an individual’s used car inspected as I was considering purchasing it. That said this review is for the sales department up to the GM of this dealership as well as corporate Volkswagen. Based on a poor inspection result of the car I was initially looking at I made my way to the car lot and found a certified pre-owned VW GTI. Being as this was a CPO vehicle we did not perform a thorough inspection due to VW’s “thorough” 112 point inspection, which is likely pencil whipped by this dealership. Upon test drive we decided to go ahead and purchase the vehicle. Once we finalized the paperwork (at which time I saw the CPO paperwork which detailed the car had no damage, was in working order, etc. etc.) and made our way out to the car we noticed dents on the roof of the car, dents on the hatch of the car, scratches on the hood, the front bumper, scratches on the hatch, all 4 wheels had large amounts of damage from driving against curbs, it was missing a floor mat, an interior vent control piece, missing 1 remote start key, the driver’s side interior molding near the seat belt was disconnected and falling off, and the bumper of the car has been driven over a curb and the lower plastic body panel was detached and falling off. We brought all of these things to the salesmen’s attention and mentioned our CPO paperwork says that there is no damage on the car and each box is checked which he refused to fix other than some of the scratches on the trunk, which they did a terrible job of repairing and was not to satisfaction, basically just paint marker. This doesn’t even include the fact that we left the dealership with a tire sensor light on and potentially a low tire which they also refused to check because the shop was closed! By this time it was 10 minutes from dealership close so we had to leave the dealership.
We had made numerous attempts to contact the sales manager regarding these issues, being as our CPO sheet indicated that all of these things were with the car and that all of these parts had no damage. He never returned our calls. Thus, corporate VW was called and then was involved. If you have any issues with this place, CALL CORPORATE!
Corporate was able to get all of these things fixed by the dealership, but they forced us to drive 6 hours round trip to the dealership and back and leave the car. Upon return of the car we thought all would be repaired, WRONG. They completely ignored all of the hatch damage, claiming they did not have to repair the damage as the scratches were under 1” in length and the dent wasn’t considered damage. So I guess corporate VW considers the CPO inspection sheet indicating “No Damage” not something that dealers need to abide by as they did not force the dealership to repair this. Along with this I called 5 other VW dealerships and even took my car into 1 for inspection, all of them said that the damage to the hatch should have been repaired as they would have never sold a CPO with that kind of damage. Not to mention I asked corporate VW if they are alright with a dealership selling a quote “showroom ready car” or a “112 point inspection verified” vehicle that contains dents and scratches when the sheet clearly states no damage and is signed by the dealership. They would not comment. I asked if it is alright to sell a new car with this type of damage, once again no comment.
I will quote the VW website “Every certified pre-owned VW is subject to a 112-point dealer inspection, and no, one of those steps isn't just kicking the tires. A certified Volkswagen technician goes through each car with a fine-tooth comb. And if they find anything wrong, they'll repair or replace it.” HA! What a joke. Don’t rely on VW to save you, nor the dealership, just another joke of a CPO program selling messed up trade ins with no quality control.
Would NOT recommend this experience to ANYONE!"
2013 Volkswagen GTI
Austin, TX 78750
Location: Austin, TX 78750
Average time on market:
Certified Pre-Owned: Yes
Transmission: 6-Speed Automatic
Used 2013 Volkswagen GTI for sale
- $16,988, 68,107 miles with Bluetooth,
Avg. Dealer Rating:
" The sales staff were professional, friendly and helpful. The
processed everything quickly – and were very efficient in getting
paperwork completed. I bought the car."