Used 2013 Nissan Altima 3.5 SL for Sale in Richmond, VA

The contact from the dealership is unable to answer basic questions, is not responsive, and doesn't reply with the answers requested. Definitely appears the dealership is not particularly interested in selling the car I sent the inquiry about from the CarGurus website.

Bought the car much more expencive than thier listing. Listing price was $11900 unfortunately for me the actual price was $2893 more expenisive due to them refusing to take the certified shop time off the price. So total price was actually $14793.

They tried to charge me a outrageous “Reconditioning” fee of 3000 dollars and a TLP (total loss protection) fee of 500 (I was not financing through them so why do I need that. They have horrible tactics and I was extremely disappointed. A 20,950 car came to be 26,100 after everything. I did not buy and will not be going back and recommend anyone go there.

Jr. the salesman was great!!!

Dealer was a little pushy but good with responding

They replied very quickly and were very friendly,haven't seen or driven car because it is so far away

They agreed to hold car for a couple of days until Icould get there. I appreciated their patience and understanding.

I got the car I wanted love it

She responded immediately to my inquiry and verified that the timing belt had been replaced on the vehicle. She was courteous and efficient.

Very easy buying experience. I did not get the impression that they were hiding anything like most places do. Will Definitely check with them first on any future purchases.

Very friendly knew why I was there and got me out in a very smooth manner.

Spoke with two employees regarding this car. We confirmed a time to test drive this specific vehicle. I arrived early, and when I finally met with a sales rep, I was informed the vehicle had been sold. I had pretty low expectations prior to arriving based on reading all of the reviews. Be extremely cautious doing business with this dealer. I heard the Owner has changed hands several times, and that it's actually surprising they haven't gone out of business yet.

Drove 1 and a half for a specific car. Get up there and they tell me they will be adding 4000 to the cost! Never showed me the car tried to sell me a more expensive car. Would never do business with them again. Wouldn't recommend to anyone!

Excellent

Had an exchange texts around 1 pm for this vehicle and I was told it's available. I finished what I was doing and took an hour long trip to there just to be told it was sold the day before. Didn't show any remorse nor any apologies were offered instead they started talking to me about more vehicles that tremendously higher in price. Never stepping a foot back into this dealership no matter what's their next deal is. LIARS

got to dealer, nice vehicle,,then they added 2984.00 to the price to recondition vehicle>>>>What? 23000...plus 3000,,26000,,,is what they should advertise it for.. They tried several diff. techniques with numbers ,, and trading in my car,,Nice people,,Just No one likes Surprises going to a dealership,,,,

Aweful. The salesman was new which was fine. The guy that was training him was aweful. Had too many customers at one time. Would not negotiate price. Price he had and other fees ran the total amount over 3,500 more than expected.

Not a good experience. The car is listed for $12850. I had a trade in for $2500 with a perfect credit score and he quoted me a price for almost $17000. For a used car with 76 thousand plus miles on it. He was charging a $3985 surcharge fee. The vehicle had damage they didnt even know about and he kindley told me to have a nice day when i told him that price was way too much. Good luck selling it

Car wasn’t there when I went after I called multiple times asking about it. I drove 2 hours to take a look at the car and talk financials and I wasn’t even the one I wanted. On top of that they tried to offer me a car the 4,000 over my initial budget that I calculated. In the end the manager just folded up a piece of paper with the numbers and told me he couldn’t help me. Didn’t shake my hand, didn’t offer different vehicles, didn’t drop car price , just walked off and left me there.

Got back to me right away

Dealer was very helpful and accomidating. Supplied pictures when asked and set up an appointment with no issues. I ended up cancelling the appointment after briefly looking at the car on the lot. Four stars for communication.

It was the best car buying experience. Hela was so professional and helpful. The process was quick and painless thanks to her

They called me an were very helpful. An they told me about the suv.

Nice car, but pretty beat. I had to pass when I found another vehicle one year newer and only $1k more money. Dealer not willing to negotiate.

Great experience! True to its internet pricing. Took a little longer there then expected but got deal done and took car home.

They responded that it was not available. Although It is still up on their site.

They never got back to Me. I requested pictures and they said to come see the car. I told them I was from SC and never heard back from them

It was ok! Very satisfied

She responded immediately to my inquiry and verified that the timing belt had been replaced on the vehicle. She was courteous and efficient.

Very easy buying experience. I did not get the impression that they were hiding anything like most places do. Will Definitely check with them first on any future purchases.

I received a phone call from a salesperson. I asked for an OTD price. I never heard back. The dealer added a $1000 to the asking price.

Never emailed me the price out the door as promised. This dealership tacks on preparation fee at sale that is not in car gurus price listing. Therefore their price seems as a great price according to car gurus until you drive 2 hours to find out $800 processing fee plus the fee not included on website for preparing vehicle for sale.

I contacted them to take a look at vehicle while on the lot looking for it I had to make an appointment so they said it’ll be ready the next day for my appointment.Long story short,they tried to offer me all kinds of deals brand new car etc...I said No it’s a first vehicle for my son so I was told have a nice day .Never let me see the vehicle..

The dealership wasn't too forth coming with information about the vehicle. I went to see the vehicle and it was in the shop with the hood up. It had been sold but the buyer returned it because something was wrong wih the engine.

Great, will consider purchasing again.

I was told that the vehicle was being used as courtesy car and to call back next week. I left my number and name for them to contact me when it was back on the lot. When I called back the following week I was told that the car was gone. Very unprofessional.

They have hidden fees. There is a $2800.00 reconditioning fee added to the price thats shown.

Awesome experience I highly recommend very friendly service

They were guick to reply Back to me !! Lady from York Pa. very nice to speak with !!!

I was satisfied with the help I received and test drived the vehicle

Was good in figuring out a plan. Much more expensive than listed after all was said and done but i still feel that i got a good deal

Sales assigiste was young and nice until the sales manager came in to haggle us. We couldn't even get an out of door price for this vehicle. Very uncomfortable experience and they pushed us to apply for credit without even giving us the numbers. Something with an extra $3k added back to the purchase price which is ridiculous. They were very good at bs but not really engaged in customer needs.

It was awesome!!!!! Best dealership around by far!!!!!! I will go to them for all my futures car purchases

Great place to buy a vehicle, love my 2010 camaro. Good honest people did everything they said they would do. Definitely will continue to do business with them

Very personable, easy to deal with, have bought a truck from him before.

I was given prompt attention regarding my enquirers

Used car shopping experience: Good follow ups for appointment schedules. Primary sales contact was courteous and helpful. Internet prices appear reasonable. Dealer fees at $799 are high, but biggest issue is their ‘reconditioning fee’. Upwards of $2,000!!!! Good grief, and goodbye!

Wouldn’t share an out the door price unless I came to dealership. After reading other reviews (I would’ve had to drive 4 hours unless I read reviews) seems like this is normal business at this dealership. This truck is actually like $27k once they add their fees.

Replied back with helpful information

Dealer contacted me promptly. I decided on getting another car type.

I had a question regarding the vehicles motor which was answered immediately to my satisfaction.