2002 Chevrolet Silverado 3500
Seguin, TX 78155
Location: Seguin, TX 78155
Certified Pre-Owned: No
Used 2002 Chevrolet Silverado 3500 for sale
- $6,950, 74,078 miles
Avg. Dealer Rating:
"They were very responsive and helpful - up until the hours before the sale.
Being a 7-hour drive to their dealership (Texas is a BIG state), my wife and I had to arrange for time off work, reserve a hotel room, and set an appointment with a mechanic in the dealer's area for an inspection.We had jumped through a lot of hoops based on a promise that they would hold the truck for us because we were travelling from out-of-town.
Hours before we were supposed to leave, we get a rather abrupt message saying (paraphrasing) not to make the trip and that another salesman sold the truck while our salesman was out doing errands. WHAT!? There wasn't any attempt to correct the situation whatsoever.
Apparently, the sales team is incapable of communicating with each other - if that actually is what happened. I have to question their excuse because that is what happens when a business breaks a promise... they lose credability in the eyes of the customer.
There was never any follow-up communication from the dealer.
As I told them following this miserable experience, "You have just earned your company $100,000 worth of REALLY bad advertising. Congratulations."
UPDATE 9/26/16 -
The dealer is not being truthful in his reply to my original comments. I'm sorry the dealer is uncomfortable having these issues displayed publicly, but the public needs to know how this dealer behaves.
The truth is that the dealer told me that he would hold the vehicle until I arrived. There was discussion of other interested parties, but a first-come-first-served situation was never discussed. I always make it a point to ask clarifying questions so there is no confusion about the details.When my offer of earnest money was declined, I asked if they would still hold the truck until I arrived. The dealer reassured me that they would, and that no deposit was required.
I was offered another vehicle during a later phone call to the dealer - in which there was never any mention of the truck being offered to another customer. This conversation felt a bit like a "bait and switch" where suddenly the truck I was interested in was replaced with a different "great" truck instead. Looking back, I should have been nervous, but I was trusting in the dealer's original words.
This dealer is manipulating the order of events, conversations, and the facts. Maybe they are very busy at this dealership and have jumbled up the facts or can't remember what they've discussed, but this is no excuse. At a minimum, it's pretty clear these folks are not professionals, with horrible customer communications skills.
By twisting their words to try to defend poor business practices, they've now publicly discredited themselves. Buyer beware! "
2004 Chevrolet Silverado 3500 4 Dr LS 4WD Extended Cab LB DRW
San Marcos, TX 78666
Location: San Marcos, TX 78666
Certified Pre-Owned: No
Used 2004 Chevrolet Silverado 3500 4 Dr LS 4WD Extended Cab LB DRW for sale
- $16,995, 188,619 miles