Is Suburban Ford in Sandy, Oregon a good dealership?
We ordered a vehicle from Suburban Ford on December
7th, 2019. We worked with Earl McCoy & Pat Dunn. Earl told
us 6 weeks for delivery and took a $1000 deposit, which
they promptly cashed on the very next business day. Eight
weeks later, after no word from the dealership, we called
Earl. He told us "it's on the way", "it will be here in 7-10
days". On Feburary 21st, 2020, again after no word from the
dealership, I drove in and spoke to Earl in person. I was
informed that in fact the vehicle would not arrive until
March 23, 2020. In light of this we requested a refund of
the deposit. Then COVID-19 happened. Suburban Ford,
even in the face of this crisis, is denying the $1000 from my
family. This is a shameful, unethical, and immoral
dealership that should be avoided at all costs.
We are now in August. How did it turn out?
They refused to refund our deposit. They claimed that they passed along info as they received it (a lie!). Then they reffered to the pandemic as "outside circumstances" and said if I didn't take delivery of the vehicle they would keep the deposit. So after nearly 4 months for a vehicle promised in 6 weeks, plus the dishonesty, out of principle, we decided to end all business dealings with anyone associated with Suburban Ford in Sandy, Oregon. We would also strongly advise anyone looking for a vehicle to stay away from Suburban Auto Group in Sandy, Oregon.
Some of this is true but if they were ethical they would refund the deposit. I would complain directly to Ford. Did they ever receive the vehicle?
I'll try that. Yes, the vehicle was delivered to the dealership on 3/23/20.