Misrepresentation of pricing

Asked by Henry May 14, 2019 at 01:11 PM about the 2018 Nissan Rogue SL AWD

Question type: Shopping & Pricing

I’d like to complain about the
misrepresentation of pricing on your site. I
went all the way to New York from my home
in Maryland to take a look at a 2018 Rogue
that had it listed at over 2,000 dollars less
than when when I arrived to the dealer. The
dealer stipulated that there was a fine print
saying the price was only eligible after a
2,000 down payment and financing with
them. Which I was willing to do the two, but
nothing indicated that there the price was an
offset of the 2,000 dollars included in the sale
price. Until I wasted the time and fuel to
make my way all the way to New York to find
out that the price was 2,000 more than listed
on this car guru site. In order to maintain
creditablity amongst consumers like myself
that are trusting your site, you should confer
with the dealerships to make sure they are
not misleading costumers like me looking at
vehicles within a certain price and budget.
Thanks, I am attaching proof of my
complaint.

1 Answer

I agree with the noted terms of use, but I guess I am suggesting to improve the user experience that CarGuru should scrub the ads before posting. This would ensure the integrity of the information they publish, otherwise consumers like me would not want to come to this site because of the fear of being scammed by the dealership. I’ve used CarGurus twice in the past, and both I had trusted insights about my purchase. Now looking for a car for my wife, this has become a common theme where the dealers are lowering their advertised prices to get a good deal rating/posting on CarGuru. The dealership I dealt with told me the same thing, if I never saw this deal on this site, I would have never came to them.

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