My 2018 Chevy equinox sunroof won't open the dealer claims the car is not recognizing the sunroof. Anyone else have this problem?

Asked by Jul 24, 2017 at 11:43 PM about the 2018 Chevrolet Equinox 1.5T LT AWD

Question type: Maintenance & Repair

I brought the car to the dealer to fix the
sunroof. They thought it would be a
minor fix just reset it. The mechanic s
don't know what the problem is and
how to fix it. They called gm and they
don't have any answers either. The car
has less than 2000 miles and I have it
less than 3 months. It is leased and I
have a loaner car and it's been 5 days
already with no answers. Any one else
have this problem?

7 Answers


if the dealer cant figure it out tell them to exchange it for one that works... not your problem

1 people found this helpful.

How long time wise do I have to give them before asking for a new car? It is a new lease.


I hope you see this.. Did you get it resolved. I've had my 2018 for just over a month and tonight I found the same issue. I had the roof open and it closed very slowly. When I went to open it again it won't budge. The shade moves but the glass won't open.

1 people found this helpful.

I am curious is your Equinox an AWD which the Sunroof is Standard or a FWD where is is an option. I am having the same problem only with the Shade will not close past halfway. Currently They have flown in an engineer to look at in and suspect a Software issue. I Suspect that the FWD and AWD use different computers and that the coding is wrong .

1 people found this helpful.

Did this ever get fixed? Mine is having the same issue.. I have had it for 1.5 months and been without it for almost 2 months


I had the same issue. They fixed it with a software update. A known bug they said. Only had mine for 2 weeks.

1 people found this helpful.

I had mine for 5 weeks less than 900 miles the dealer has had it for 8 weeks. They have no fix for it. GM is telling me it's up to the dealership to decide whether to give me a new vehicle or not. Also if the dealership wants to have me pay more for a vehicle of less value its ok? At this point even if the dealership decides to trade me out for a vehicle without a sunroof I am out over $8,000.00. GM is telling me too bad. Apparently GM does not stand by their products and once you buy one of their vehicles they wash their hands clean.

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