Asked by Aug 01, 2018 at 07:17 PM about the 2017 Jeep Cherokee Latitude 4WD

Question type: Maintenance & Repair

I have a 2017 Jeep Cherokee latitude. It keeps
shutting off! The dealer is telling me this is a safety
feature because the oil is low. I have my oil changed
at 3-4000 miles using synthetic oil. It is using all the
oil, the dealer is saying this is normal as well... I
don’t know if I believe this. Anyone else having this

17 Answers


Check this out - https://www.consumerreports.org/car-recalls-defects/2019-jeep-cherokee- recalled-over-stalling-risk/ I called the dealership and they are going to do a software update to fix the problem. Hopefully. My 2019 Jeep Cherokee doesn't even have 4000 miles on it and has stalled 3 times. Each time I have to wait about 30 seconds to a minute to get the car to restart. It happened today when I slowed down in the middle of a busy intersection to make a left turn. I am having it towed to them because it is not safe to drive. They checked my VIN and sure enough it was on the list. Fun times. I hope the update fixes the problem, but I will say it is hard to trust the dang car now. Ugh.

8 people found this helpful.

My daughter is having the same problem - They are doing a compression test and the dealership believes the engine will be replaced!!! - How was your issue resolved?

1 people found this helpful.

Hi, it actually hasn't been resolved. I am just extremely busy. They won't let me go anywhere but the dealership I bought it from for the service for this issue and it is 50 minutes away from me. They did an oil change and handled the recall issue. Now I am just driving it the way it is. It stalls every 2-3 days.

1 people found this helpful.

I'm currently having the same issue. My 2017 Latitude stalled 2 weeks ago. The jeep dealer I bought it from didn't have appointment until last week. They did a diagnostic and said I was completely out of oil. I just had a oil change 2 months ago. I drive average 5 miles a day as I'm currently not working. They advised these 2017 models consume more oil than usual. I'm still waiting for car to be fixed. They said they needed to change battery. I don't understand why they changed battery when AAA a came initially and did battery test and it still had power and advised it was not my battery although they tried to jump it but that didn't work. I didn't think it was either because everything turned on but my actual engine. I'm pretty upset that they advised I should check oil monthly.

3 people found this helpful.

I am having the same issue. After owning the vehicle for one year, they replaced the battery. I told the mechanic I did not think it was the battery, but he changed it anyway. One year after replacing the battery, it is happening again. Now, they are saying that if the oil gets to low, the car will automatically shut itself off to protect the engine. We just had the oil changed two months ago and they are saying it has to go in for an oil change every 3,000 miles! I was told when i purchased the vehicle that it needed to go in every 5-7,000 miles. This is a rip-off. The oil change and filter replacement at my Jeep dealership charges $150 every time I go in. Also, the oil light has never gone on to warn me that the oil is low (or the battery light to let me know the low oil will effect the battery). The car just shuts down. It did this once on a very busy freeway and I was nearly rear-ended. Very dangerous and costly.

2 people found this helpful.

2018 jeep 22000 miles 1 qt oil every 700-800 miles dealer says this common. going to the ford dealer tomorrow to get a new escape 16 different cars in my life and herd of BS like this

3 people found this helpful.

I have a 2014 Jeep Cherokee and my jeep has used almost 5qts of oil within 3000 miles. We have also been told this is normal. My car has stalled many times as well and Jeep would never do anything about it. Last time I will buy a Chrysler product.

4 people found this helpful.

2018 Jeep Cherokee with 30k miles. It burns through all the oil within 3000 miles. The low oil pressure warning only comes on for an instant during hard turns (look quick). It stalls without any warning from low oil and you'll only know its low oil by manually checking the levels - by the time it stalls you're bone dry and have probably damaged your engine. Now the "service shifter" warning light comes on every week. From the forums I've learned that there is no fix for these problems. This is Jeep SOP. I should have learned from the crappy Chrysler I owned 20 years ago. Junk - never again.

2 people found this helpful.

I have a 2017 Jeep Cherokee, that is burning oil...…….for those having a hard time here are the guidelines updated on 8/8/2018...your auto service may not know about the update. The accepted rate of oil consumption for engines used in the vehicles listed above (2012-2019 FCA US LLC vehicles equipped with gasoline engines) is 1 quart (.0946 lite) in 2000 miles (3200km). This means if your car is burning more oil than that, you should qualify for a new engine. Service Bulletin Number #09-007-18 REV.A, Group 09-Engine, Date August 8, 2018. This was sent to me by my Jeep Service guy. Good luck!!

10 people found this helpful.

I've been having stalling issues with my 2014 Jeep Cherokee for months, and my battery light would come on. Today some other lights came on and I went straight to dealer. They said it was due to low oil. I'm wondering why the oil light never came on. I'm getting an oil change now. We'll see what happens.

3 people found this helpful.

I have a 2015 Jeep Latitude I have a problem with it shutting off as well it's done it to me multiple times when it gets close to an oil change it should be okay you would think up to 4000 miles after an oil change the recent episode that I had was after a trip I came back from California to Oregon I was going around a curve at 60 miles an hour and it completely shut off in traffic almost causing a wreck I was fortunate to be able to get to the side of the road and had no phone service I then got out of the car took my tools went to the hood open the hood and disconnected my battery to hopefully reset the computer so that it would start again and I can get somewhere safe sure enough I was able to do that after about an hour or sitting there I turn my car over it came on and no dashboard lights the heater came on and I was not able to set it off but I was able to drive it another hour to my hometown and dropped it off at a car dealership the car dealership charged me $258 to put it on a diagnostic machine and to tell me that my car was 3 quarts low on engine oil I had my car in the shop and an oil change at 64,000 miles it wasn't supposed to take it back in until it was at 69000 miles I was only at 66400 miles when this incident happened the thing that bothered me the most about this is that I could have been killed in traffic or my engine could have been blown up I am not happy I paid for my car out right I don't owe anything on it and for me to pay $17,000 for a vehicle that I've constantly had problems with it shutting off and I change my oil like clockwork the first year I had it I had a problem with the electronic gear shifter and I paid for it warranty and the warranty wouldn't even cover it I was so pissed off I wound up having to pay $205 to have my electronic gear shift to replace out of pocket when I had a warranty a little FYI for anyone out there who's going to buy a Jeep be careful on what it does not cover everything when expressly it's specified I was going to have all my electronics covered I feel that the Jeep company needs to replace my vehicle with another brand new vehicle or they need to replace my engine with a brand new engine. And the biggest upset of all of this is is I am a bona fide Jeep lover

2 people found this helpful.

Yes! A mechanic says my oil stick is dry thus it's a leak somewhere. Taking to dealer tomorrow.

3 people found this helpful.

I have a 2015 Jeep Cherokee, bought it brand new in 2015, and get the oil changed every 5k. Currently it has 60k miles on it and I haven't had any major problems (just minor ones like the transmission shifting really hard, radio not shutting off) but then on Saturday, I was driving and noticed the accelerator stopped working and some notice popped up about the shifter and the battery light came on, the brakes stopped working and the vehicle shut down.... thankfully I was able to pull over and apply the parking brake without getting in an accident. I had to be towed 50 miles home. The next day my Jeep started up just fine, no lights came on to indicate an issue. The user guide states that if the battery light comes on, it's a charging system error and to seek immediate service. I drove slowly to the dealership for diagnosis only for them to say my Jeep was low on oil....like wth?! Why didn't the oil light come on then? Why hasn't this happened before? I've actually been driving less the last few months. Makes no sense to me. I'm hesitant to drive it because I need to drive on the freeways to get to work that are in the mountains with little room to pull over. It's nerve wracking to say the least. I called Jeep report it and am waiting on a call back. I will never buy a Chrysler vehicle again. Too risky. I miss my Toyota that I had for ten years without a single problem.

3 people found this helpful.

Wish I did research before I bought my cherokee.

3 people found this helpful.

Have the same problem 2017 jeep Cherokee latitude. Consumes too much oil between oil changes.

1 people found this helpful.

I have the same problem,I already take the car 3 times to different dealer and same history,this is not normal,and with the Mechanic people at my job we did a test and we figure out the the brand new 2019 jeep Cherokee is consuming about 1.65 Oz of oil per day,if this is normal by the dealer so is bunch of lies.we should get all together and take different can a action on this matter.

2 people found this helpful.

Currently have the same problem. I have been told it's an oil consumption issue which is common for these engines (have a 2017 Cherokee Sport). They said they could replace the engine, but since they haven't fixed the problem with the engines, I'd likely have the same issues. So either I get an oil change every 2-2500 miles or I go for a new car. Going to be a battle royale with Chrysler I am sure.

1 people found this helpful.

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