Unable to review dealer

Asked by Sep 01, 2016 at 01:10 AM about the 2001 Volvo S40 1.9T

Question type: Shopping & Pricing

I connected with dealer through CarGurus:
DFW Universal Auto in Dalkas, TX

Unable to review - did not receive email.

Here's our 2-star review if you can post it:

NOTE: this 2001 Volvo S40 listed on
CarGurus for over 5 months; we found
better deals, but my daughter liked this
color, features, safety rating, and disclosed
condition. Started out trusting DFW
Universal Auto's words. Did they miss or
mislead us?  Is this a "typical" used car
salesman story?

My 17yo daughter saved most of her
earnings for almost 2 years to buy her first

Ash assured this car had no known
problems, and was in excellent condition. 
Advertised upgraded radio, no accidents,
new timing belt, water pump, and changed
oil.  A/c was supposedly ice cold.
Promised new set of car mats.

Drove car around the block about 10-15
mph - SEEMED ok, BUT later discovered...
A/c wasn’t working well (Ash said it was
the "Dallas heat"). I’d left a very nice review
in the office, before noticing all the
deception or oversights above, and below.
I am changing my review to reflect

AFTER PURCHASE discovery... no working
12v outlets. Ash told me to keep radio
faceplate off, because “it drains the
battery.”  No floor mats as promised -
reminded 3 times. This "fully detailed" car
had a pen in the trunk, a spare unfastened,
missing jack & Luh wrench, credit card on
floor from a previous owner, and a stain in
the driver’s seat. Had to ask twice for jack.
Tolerated these little things as they seemed
minor enough to fix later.

AFTER Driving on highway. Right rear axle
shudders - not noticed going around the
block or on bumpy streets. They missed
this after how much time? The a/c kept
failing, regardless of outside temps -
missed this too? The “upgraded” radio
was unusable because no antennae and
missing CD changer.  They missed that?

Upon arriving home, found A/C cabin filter
was full of leaves, dirt, pollen; filter cover
was missing so, about 1/3 of intake air
flooded out before reaching the coils. They
missed this?

Next day, my daughter noticed tint missing
on front passenger window; door also had
a chrome ext handle -others are black.
Looking more closely, passenger side of
the car had been repainted. Later that day,
my son’s butt was wet from the right rear
seat… wonder where the water came
from? In a later message, they indicated  
“replaced door panels" - this was not
disclosed prior to sale - why replaced.
Hmm, wondering if the noise, water leak,
new door panels, repainting, new door is
related to an accident that DFW either was
oblivious to, or did not disclose?

Any after sale customer service? Not that
we can tell. We hoped errors would be
owned & corrected, but instead our
findings (shared with both Ash and
Elizabeth) were dismissed; responded to
us, we “rely on a lot of public data such as
Carfax” for a car’s condition and value. So,
they diffuse responsibility to what's
reported to Carfax - they don't look? Scary

Earned our 2 stars instead of one, for the
before-sale kindness and cleaning of my
daughter’s first car, as well as decent
execution of completing paperwork.

1 Answer


That's standard used car salesman procedure. He will say anything, and I mean ANYTHING to sell that car. He doesn't care about you or your daughter, only your money. Then it's on to the next sucker. Not getting an email from Car Gurus is standard too; they're about as undependable as a used car salesman.

Your Answer

Add photo

Related Questions

Get More Money for Your Car
Be seen by 20 million shoppers. Create Your Free Listing

Search Volvo S40 Questions

Volvo S40 Experts

#1 venom5150
Reputation 690
#2 tenspeed
Reputation 350
#2 Tom Demyan
Tom Demyan
Reputation 350
View All

Related Models For Sale

Used Volvo S60
158 Great Deals out of 8,475 listings starting at $900
Used Volvo S80
29 Great Deals out of 947 listings starting at $1,495
Used BMW 3 Series
960 Great Deals out of 33,579 listings starting at $1,000
Used Volkswagen Jetta
388 Great Deals out of 38,274 listings starting at $1,250
Used Volvo C70
16 Great Deals out of 661 listings starting at $1,894
Used Toyota Corolla
695 Great Deals out of 73,139 listings starting at $1,950
Used Toyota Camry
841 Great Deals out of 90,969 listings starting at $850
Used Honda Accord
767 Great Deals out of 88,117 listings starting at $1,150
Used Audi A4
173 Great Deals out of 10,781 listings starting at $700
Used Honda Civic
512 Great Deals out of 89,870 listings starting at $1,299
Used Volkswagen Passat
237 Great Deals out of 23,314 listings starting at $999

Used Cars For Sale

2011 Volvo S40 For Sale
39 listings starting at $5,650
2010 Volvo S40 For Sale
69 listings starting at $5,993
2009 Volvo S40 For Sale
85 listings starting at $3,500
2008 Volvo S40 For Sale
5 Great Deals out of 141 listings starting at $4,490
2007 Volvo S40 For Sale
7 Great Deals out of 194 listings starting at $2,400