2016 Hyundai Santa Fe dashboard
The dealership recently damaged the top of my dashboard when replacing
my windshield. The repair they did is unsatisfactory and I am trying to decide
whether to make them replace the dashboard. Does the dashboard come in
pieces making replacement of the top section a relatively simply job or the
dashboard one large piece requiring them to mess with all my electronics?
If the dealership damaged the dashboard, it's their responsibility to repair it. So what difference is it to you whether it's an easy or difficult job? If you need the details, go to the parts department and look at a schematic of the dash assembly. If the damage isn't too bad, you might just have the dealership pay you for the work and you could then just decide to live with it.
I am concerned about how difficult the work is because I am afraid the dealership will mess things up even worse if the repair isn’t easy to accomplish. I have had a bad experience with the dealership so far. First they damaged my dashboard when replacing a factory-sealed windshield that was leaking (why was it leaking in the first place?). Then when attempting to repair the dashboard, they got dark paint on the interior of my car. I am concerned about what they will mess up if I let them touch my vehicle again so am trying to figure out whether or not it is worth it to take the risk. It really bothers me to have to accept a damaged dashboard when my car was in pristine condition when I brought it to them. On the other hand, they could continue to damage my vehicle if I keep letting them touch it. So I am unsure as to what to do.
They are responsible for repairing the dashboard to your satisfaction, including all the tertiary problems they caused in the process. If they don't and wont, you go over their heads and complain to the Hyundai area rep. On the bright side, if they continue to mess up the car, you'll have a claim for a new car to replace this. In California, we have a Lemon Law and you should read up on this to see how it applies to you. My list of popular cars NOT to buy is Mini, Fiat, Hyundai, Kia, Chrysler/Dodge/Ram/Jeep, BMW. They have terrible reliability records and the dealer experience is exactly what you're experiencing. Good luck, and don't take any guff from them: stand your ground.
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