Car under manufacture warranty While back windshield shattered. Is it cover by manufacture?

Asked by Feb 14, 2016 at 10:54 PM about the 2015 Toyota Camry XSE

Question type: General

Back Windshield shattered.  Car was parked at home  in garage.  No impact
point was found when took to dealership on 1st day.  After 5 days the car was
left at dealership and performed a tire rotation, an impact point was found.  Is
it possible?  Will this be covered by manufacture warranty when no impact
point was issue by dealership technician on day one?  After 5 days, they
decline to replace the back windshield since they found the impact after 5
days?  Is this right?  In addition, there were five or more people was
inspecting my windshield at Toyota dealership and stated no impact point
was found.  Again, 5 days later they found it.  Can it be true?

2 Answers

65,955

Sounds fishy to me. Did they show you the impact point? An ill fitting window can sometimes break with temperature change or even a sharp bump. Years ago my Sister had a 1980 Chevy Chevette. One day we came home from the store, I just closed the passenger's door normally and poof the whole window shattered. The Chevy Dealer admitted that the glass was fastened too tightly to the window regulator inside of the door but refused to replace it under warranty. Contacting the local Zone Office and Chevrolet Customer Service did no good as well. So she wound up paying for it. The deductible on her car insurance policy was $500 so it didn't cover the window replacement either. If your car insurance policy will cover it try that route. Since they can supposedly show where it was hit. But if it falls below your comprehensive coverage deductible have the window replaced by another dealer. Personally I wouldn't give them the satisfaction of paying for the repair at that dealer. Give someone else that money!! I know it stinks when things like this happen!! HTH. -Jim

My experience has been.....when a front or rear glass "shatters" for no apparent reason....it is due to faulty installation. Have it replaced by a reputable shop and save the bill....then declare war on Toyota. There are forms for you to fill out located in the package of "Owner's Manual and maintenance Schedule...Warrantee Information. Start writing letters and make a nuisance of yourself. Also.....eventually...Toyota may eventually issue a SERVICE BULLETIN concerning this issue. Keep your eye out on the internet. Good Luck

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