Car under manufacture warranty While back windshield shattered. Is it cover by manufacture?

Asked by Feb 14, 2016 at 10:54 PM about the 2015 Toyota Camry XSE

Question type: General

Back Windshield shattered.  Car was parked at home  in garage.  No impact
point was found when took to dealership on 1st day.  After 5 days the car was
left at dealership and performed a tire rotation, an impact point was found.  Is
it possible?  Will this be covered by manufacture warranty when no impact
point was issue by dealership technician on day one?  After 5 days, they
decline to replace the back windshield since they found the impact after 5
days?  Is this right?  In addition, there were five or more people was
inspecting my windshield at Toyota dealership and stated no impact point
was found.  Again, 5 days later they found it.  Can it be true?

2 Answers

64,995

Sounds fishy to me. Did they show you the impact point? An ill fitting window can sometimes break with temperature change or even a sharp bump. Years ago my Sister had a 1980 Chevy Chevette. One day we came home from the store, I just closed the passenger's door normally and poof the whole window shattered. The Chevy Dealer admitted that the glass was fastened too tightly to the window regulator inside of the door but refused to replace it under warranty. Contacting the local Zone Office and Chevrolet Customer Service did no good as well. So she wound up paying for it. The deductible on her car insurance policy was $500 so it didn't cover the window replacement either. If your car insurance policy will cover it try that route. Since they can supposedly show where it was hit. But if it falls below your comprehensive coverage deductible have the window replaced by another dealer. Personally I wouldn't give them the satisfaction of paying for the repair at that dealer. Give someone else that money!! I know it stinks when things like this happen!! HTH. -Jim

My experience has been.....when a front or rear glass "shatters" for no apparent reason....it is due to faulty installation. Have it replaced by a reputable shop and save the bill....then declare war on Toyota. There are forms for you to fill out located in the package of "Owner's Manual and maintenance Schedule...Warrantee Information. Start writing letters and make a nuisance of yourself. Also.....eventually...Toyota may eventually issue a SERVICE BULLETIN concerning this issue. Keep your eye out on the internet. Good Luck

1 out of 1 people think this is helpful.

Your Answer

Add photo

Related Questions

Search Toyota Camry Questions

Toyota Camry Experts

#1 Reelin68
Reelin68
Reputation 12,090
#2 Tom Demyan
Tom Demyan
Reputation 4,250
#3 tenspeed
tenspeed
Reputation 2,920
View All

Related Models For Sale

Used Honda Accord
716 Great Deals out of 87,004 listings starting at $1,250
Used Toyota Corolla
665 Great Deals out of 71,481 listings starting at $600
Used Honda Civic
491 Great Deals out of 87,958 listings starting at $1,499
Used Nissan Altima
843 Great Deals out of 78,728 listings starting at $1,677
Used Toyota Avalon
185 Great Deals out of 13,625 listings starting at $1,450
Used Toyota RAV4
588 Great Deals out of 69,039 listings starting at $2,350
Used Hyundai Sonata
613 Great Deals out of 51,417 listings starting at $1,495
Used Toyota Highlander
333 Great Deals out of 25,396 listings starting at $2,900
Used Nissan Maxima
276 Great Deals out of 26,224 listings starting at $1,990
Used Honda CR-V
761 Great Deals out of 58,568 listings starting at $900
Used Toyota Prius
159 Great Deals out of 17,231 listings starting at $1,771
Used Ford Fusion
985 Great Deals out of 84,121 listings starting at $1,900
Used Chevrolet Malibu
826 Great Deals out of 81,056 listings starting at $995
Used Toyota 4Runner
256 Great Deals out of 20,377 listings starting at $1,995
Used Toyota Tacoma
501 Great Deals out of 38,892 listings starting at $2,900

Used Cars For Sale

2017 Toyota Camry XSE For Sale
2,396 listings starting at $20,720
2016 Toyota Camry XSE For Sale
3 Great Deals out of 186 listings starting at $15,986
2015 Toyota Camry XSE For Sale
16 Great Deals out of 385 listings starting at $12,500