Car under manufacture warranty While back windshield shattered. Is it cover by manufacture?

Asked by Feb 14, 2016 at 10:54 PM about the 2015 Toyota Camry XSE

Question type: General

Back Windshield shattered.  Car was parked at home  in garage.  No impact
point was found when took to dealership on 1st day.  After 5 days the car was
left at dealership and performed a tire rotation, an impact point was found.  Is
it possible?  Will this be covered by manufacture warranty when no impact
point was issue by dealership technician on day one?  After 5 days, they
decline to replace the back windshield since they found the impact after 5
days?  Is this right?  In addition, there were five or more people was
inspecting my windshield at Toyota dealership and stated no impact point
was found.  Again, 5 days later they found it.  Can it be true?

2 Answers

70,895

Sounds fishy to me. Did they show you the impact point? An ill fitting window can sometimes break with temperature change or even a sharp bump. Years ago my Sister had a 1980 Chevy Chevette. One day we came home from the store, I just closed the passenger's door normally and poof the whole window shattered. The Chevy Dealer admitted that the glass was fastened too tightly to the window regulator inside of the door but refused to replace it under warranty. Contacting the local Zone Office and Chevrolet Customer Service did no good as well. So she wound up paying for it. The deductible on her car insurance policy was $500 so it didn't cover the window replacement either. If your car insurance policy will cover it try that route. Since they can supposedly show where it was hit. But if it falls below your comprehensive coverage deductible have the window replaced by another dealer. Personally I wouldn't give them the satisfaction of paying for the repair at that dealer. Give someone else that money!! I know it stinks when things like this happen!! HTH. -Jim

My experience has been.....when a front or rear glass "shatters" for no apparent reason....it is due to faulty installation. Have it replaced by a reputable shop and save the bill....then declare war on Toyota. There are forms for you to fill out located in the package of "Owner's Manual and maintenance Schedule...Warrantee Information. Start writing letters and make a nuisance of yourself. Also.....eventually...Toyota may eventually issue a SERVICE BULLETIN concerning this issue. Keep your eye out on the internet. Good Luck

1 of 1 people found this helpful.

Your Answer

Toyota Camry Experts

  • #1
    Reelin68
    Reputation
    13,620
  • #2
    Tom Demyan
    Reputation
    4,680
  • #3
    tenspeed
    Reputation
    3,030
View All

Related Models For Sale

Used Honda Accord
1,043 Great Deals out of 56,909 listings starting at $1,099
Used Toyota Corolla
782 Great Deals out of 53,296 listings starting at $1,502
Used Honda Civic
758 Great Deals out of 69,159 listings starting at $1,499
Used Nissan Altima
976 Great Deals out of 77,113 listings starting at $1,000
Used Toyota Avalon
234 Great Deals out of 16,746 listings starting at $1,499
Used Toyota RAV4
716 Great Deals out of 44,953 listings starting at $1,600
Used Hyundai Sonata
733 Great Deals out of 50,009 listings starting at $500
Used Toyota Highlander
467 Great Deals out of 29,980 listings starting at $1,900
Used Nissan Maxima
276 Great Deals out of 22,814 listings starting at $1,499
Used Honda CR-V
755 Great Deals out of 55,441 listings starting at $1,750
Used Ford Fusion
938 Great Deals out of 67,723 listings starting at $1,900
Used Toyota Prius
290 Great Deals out of 15,946 listings starting at $1,200
Used Toyota Tacoma
588 Great Deals out of 43,856 listings starting at $2,200
Used Chevrolet Malibu
968 Great Deals out of 66,096 listings starting at $1,000
Used Toyota 4Runner
265 Great Deals out of 22,484 listings starting at $1,750

Used Cars For Sale

2018 Toyota Camry XSE For Sale
2,575 listings starting at $23,477
2017 Toyota Camry XSE For Sale
192 listings starting at $16,270
2016 Toyota Camry XSE For Sale
3 Great Deals out of 160 listings starting at $12,995
2015 Toyota Camry XSE For Sale
10 Great Deals out of 456 listings starting at $11,591

Content submitted by Users is not endorsed by CarGurus, does not express the opinions of CarGurus, and should not be considered reviewed, screened, or approved by CarGurus. Please refer to CarGurus Terms of Use.