Car under manufacture warranty While back windshield shattered. Is it cover by manufacture?

Asked by Feb 14, 2016 at 10:54 PM about the 2015 Toyota Camry XSE

Question type: General

Back Windshield shattered.  Car was parked at home  in garage.  No impact
point was found when took to dealership on 1st day.  After 5 days the car was
left at dealership and performed a tire rotation, an impact point was found.  Is
it possible?  Will this be covered by manufacture warranty when no impact
point was issue by dealership technician on day one?  After 5 days, they
decline to replace the back windshield since they found the impact after 5
days?  Is this right?  In addition, there were five or more people was
inspecting my windshield at Toyota dealership and stated no impact point
was found.  Again, 5 days later they found it.  Can it be true?

2 Answers

78,105

Sounds fishy to me. Did they show you the impact point? An ill fitting window can sometimes break with temperature change or even a sharp bump. Years ago my Sister had a 1980 Chevy Chevette. One day we came home from the store, I just closed the passenger's door normally and poof the whole window shattered. The Chevy Dealer admitted that the glass was fastened too tightly to the window regulator inside of the door but refused to replace it under warranty. Contacting the local Zone Office and Chevrolet Customer Service did no good as well. So she wound up paying for it. The deductible on her car insurance policy was $500 so it didn't cover the window replacement either. If your car insurance policy will cover it try that route. Since they can supposedly show where it was hit. But if it falls below your comprehensive coverage deductible have the window replaced by another dealer. Personally I wouldn't give them the satisfaction of paying for the repair at that dealer. Give someone else that money!! I know it stinks when things like this happen!! HTH. -Jim

My experience has been.....when a front or rear glass "shatters" for no apparent reason....it is due to faulty installation. Have it replaced by a reputable shop and save the bill....then declare war on Toyota. There are forms for you to fill out located in the package of "Owner's Manual and maintenance Schedule...Warrantee Information. Start writing letters and make a nuisance of yourself. Also.....eventually...Toyota may eventually issue a SERVICE BULLETIN concerning this issue. Keep your eye out on the internet. Good Luck

1 people found this helpful.

Your Answer

Toyota Camry Experts

  • #1
    Reelin68
    Reputation
    15,120
  • #2
    Tom Demyan
    Reputation
    5,030
  • #3
    last_chance_garage
    Reputation
    3,750
View All

Related Models For Sale

Used Honda Accord
428 Great Deals out of 101,607 listings starting at $1,200
Used Toyota Corolla
554 Great Deals out of 66,951 listings starting at $900
Used Honda Civic
334 Great Deals out of 52,345 listings starting at $1,200
Used Nissan Altima
688 Great Deals out of 70,057 listings starting at $950
Used Toyota Avalon
126 Great Deals out of 7,705 listings starting at $662
Used Toyota RAV4
416 Great Deals out of 74,532 listings starting at $1,995
Used Hyundai Sonata
359 Great Deals out of 49,224 listings starting at $1,250
Used Nissan Maxima
200 Great Deals out of 17,338 listings starting at $1,900
Used Toyota Highlander
369 Great Deals out of 48,426 listings starting at $1,000
Used Honda CR-V
468 Great Deals out of 72,540 listings starting at $1,500
Used Chevrolet Malibu
449 Great Deals out of 49,700 listings starting at $2,111
Used Ford Fusion
544 Great Deals out of 60,989 listings starting at $800
Used Toyota Tacoma
412 Great Deals out of 44,291 listings starting at $1,995
Used Toyota Prius
196 Great Deals out of 17,018 listings starting at $1,200
Used Toyota 4Runner
255 Great Deals out of 33,055 listings starting at $950

Used Cars For Sale

2018 Toyota Camry XSE For Sale
5 Great Deals out of 3,053 listings starting at $23,813
2017 Toyota Camry XSE For Sale
117 listings starting at $16,500
2016 Toyota Camry XSE For Sale
4 Great Deals out of 137 listings starting at $13,490
2015 Toyota Camry XSE For Sale
12 Great Deals out of 661 listings starting at $12,088

Content submitted by Users is not endorsed by CarGurus, does not express the opinions of CarGurus, and should not be considered reviewed, screened, or approved by CarGurus. Please refer to CarGurus Terms of Use.