Is Buick going to do anything to resolve the awful braking noise on their new Encores?

20

Asked by Dec 13, 2015 at 10:16 PM about the 2015 Buick Encore Premium FWD

Question type: Maintenance & Repair

My wife loves her new Buick Encore - all except the awful braking noise that won't go away...  our local dealership repaired it once, then said that Buick won't let them repair it again because they're supposedly working on a resolution.  It's now been a year since then, and no resolution from Buick.  My wife is starting a job as a realtor, and for obvious reasons doesn't want to bring any clients in her car with the awful braking noise (for fear they'll think there's something really wrong).  Does anyone know if Buick is actually going to do anything about the noise?

23 Answers

80,205

Since it's not a safety issue, I doubt it. My suggestion would be to have the pads and rotors replaced. Unfortunately you'll have to pay for it because these are normal wear out items. HTH. -Jim

1 people found this helpful.

I agree. Even though it's a new car, a 2015, brakes will only be covered by "defects in materials or workmanship" and they will put that burden on you and weasel out of it. Sad but true.

4 people found this helpful.
20

Thanks! Unfortunately, it's not a pad & rotor issue. Buick knows that the "dampeners" they designed to reduce noise & vibration during braking are causing the problem. Our dealership has replaced these said "dampeners" once already, and Buick now won't let the dealer replace them again (at least not under the warranty), because it's only a short-term fix to the problem... Sounds like we just need to get on Buick's case to resolve it. Thanks for your input!

2 people found this helpful.
80,205

You're welcome. Glad to help. Talk to your local Office of Consumer Affairs. They may be able to put pressure on them! Good luck with this! -Jim

1 people found this helpful.
80

I also have the "fog horn" when I push on my brakes in my 2015 Encore. Last month when I received my "Happy One Year Anniversary" email, I sent a scathing one back about the brake issue. Apparently my Encore came from the factory with the kit on it, so apparently that didn't work. I will say Buick has been responsive regarding contacting me by email and phone several times, but yet no real answers.

3 people found this helpful.
40

I am leasing a Encore that has 2700 miles after 6 months, and since the first month I've encountered the loud grinding noises when braking, gets worse in rain or fog, on top of that I also have problems steering the car, it seems that when making turns on colder days or rainy days the power steering seems not enabled. When on a rough road, I feel every bump in the road, and the noises that come with them, I do not feel like I am driving a new car, but instead a 7 year old car. When the brakes catch, which happen often, it jerks your head forward. I do not feel safe driving this car anymore, I thought it was a new car breaking in, but after seeing these posts I see it is a mfg defect. I am very lucky that I did not purchase this car and instead have a 2 year lease, which, I feel is too long to have this car with these problems. Time to make some noise for ourselves.

4 people found this helpful.
20

We have a 2014 Encore and the "fog horn" brake noise is very accurate. First time buick replaced a brake booster but it didnt solve the issue. Next time in they said the rotors were pitted and they sanded them down. That didnt solve it either. Planning to go in a third time. Also, the radio cuts out intermittently usually in warm weather. Any ideas there? They did a software update and it seemed to go away but now that its warming up again, the cutting out has returned.

2 people found this helpful.
30

I to have the foghorn noise on my 2014 Buick Encore, had the car for 2 1/2 years had the noise for 2 1/2 years went to the dealer four times last time with a different dealer and he said that noise was normal all new cars made it time to go back to Toyota

1 people found this helpful.

We have also encountered the same brake noises since purchase 2 years ago. Parts have been replaced to no avail. Last week I told the service manager I want my money back or the vehicle replaced. I asked for a conference calll with him and his supervisor. Not really expecting any satisfaction. Began looking for a replacement last Friday, and will trade in the Encore. Buick boycott has begun just like the Starbucks that supported Lying Hillary and threatens to fill 10,000 jobs with refugees instead of veterans. My replacement will be American made.

80

I actually got my Encore fixed about a month ago. The finally got the replacement part manufactured and my Dealership received it and installed. Brakes work perfectly and have been "foghorn" noise free since!! I would encourage you to contact your Dealership or Buick customer service to get your Encore repaired.

5 people found this helpful.
30

what is the part? mine is in for the 2nd time.

3 people found this helpful.

I have a 2015 Encore that has the grinding brakes. Worse times are when it is rainy or snowy or damp outside. had brakes and rotors replaced last week. The noise is still there. We have been told the noise is nothing it is the brakes cleaning themselves. We lease this vehicle and feel like we are stuck with it until our lease is up in 2018. Not happy.

80

I'm not exactly sure what the part is. I had really great Customer Service from Buick and they are the ones that sent the part to my dealership. Maybe you should start there. I was in email contact with them.

Same problem with my 2015 Encore. Here I am April 2017 same problem. I'm done. There should be a way we expose this to the public. No more Encores!

My 2015 Encore had the same noise. Buick dealership said they are replacing back brakes, not because they were bad, they say they have a new update which should fix the problem. I pick the car up tomorrow. Also, my lift gate started making a horrible noise when ever I open it. It actually jerks to the side and sounds like something is stuck. Buick actually told me that they checked this on an Encore on their lot and it does the same thing and that it is normal. It is not normal, it did not do it for the first six months that I owned it and then it started intermittently, then it started every time I would lift the back door. So I will continue to pursue this issue.

I have a grinding noise as well in my Buick Lucerne left front, for 2 years plus. All rotors and pads were replaced and new bearings in the left front. Finally diagnosed as backing plate scraping on the inside of the rotor. Three mechanics "fixed" it free by bending the back plate but it did not fix it. Seems to me since both are non moving parts that they would scrape all the time. Any ideas anyone

30

I leased a Buick Encore ( which wasn't the Vehicle I wanted but was "bated and "switched") by the salesman. I test drove a Terrain and that's what I thought I was getting but after the all day process and evening time I realized I had the Encore. I'm thinking " it's brand new, no big deal" WRONG!!! I had to take the car back the next day and have been taking it back many times and still having problems. I even got a ticket for running a stop sign which I didn't do on purpose. I wish I had checked this web site before I went to court to fight the ticket. The so called hearing officer looked at me like I was crazy but now I know I was right when I assumed that what they were giving all of us was a " Prototype" I constantly take this vehicle to the dealership and even after replacing almost everything it still runs LOUSY!! Is anyone else having the problem with the Vehicle "DRIFTING BACKWARDS at any given time? Not just on inclines and hills. I say call 1-800-LEMONLAW. I did

3 people found this helpful.
30

Bought my 2014 encore new 2/12 years ago. foghorn noise from the start. went to Buick shop 4 times, no resolve. after 25,000 miles struts are shot. waited 3 weeks for Salem Buick dealer to replace. when I called they said maybe 2 more months. also back seatbelt will release. for you who want to know how to remedy this problem as I did sell Buick and buy Hyundai. (of course I lost my ass) . either GM is so naïve that they have lost my business forever or maybe they don't care. SELL YOUR BUICK WHILE YOU CAN !!!!

2 people found this helpful.
40

GM has apparently known about this problem since at least 2014. They have continued selling the Encore with this known defect. I have a 2016 Buick Encore that I bought brand new in the summer of 2016. When winter 2016 arrived, I noticed that when it got cold the brakes would make a very loud scraping noise the first three or four times they were applied. I complained about it to the dealer when I took it in for an oil change. They told me that they were aware of the problem and were expecting to receive parts necessary to fix the problem and would call when they had them. They called, and I took the car in for the repair. It seemed to reduce the problem by 90% so I was 90% satisfied. Summer 2017 arrived and with warm weather I soon forgot about the problem. With the arrival of winter 2017 the problem came back with a vengeance and the noise is even louder and now it happens the first six or eight times the brakes are used. I took the car into the dealer last week for another oil change and told them the problem was back. I said that "my wife said she HATES that car and we will never buy another one like it". The service manager just laughed said they are receiving a lot of complaints about the problem on that model car, but that GM is now saying that it is a "NORMAL NOISE"!!!!!! I have probably purchased 8 or 10 new GM cars in my life but if this is the way GM treats legitimate customer complaints, we are finished with them! Goodbye GM, it was nice knowing you.

4 people found this helpful.
80,205

I was a GM guy for many years. Then in 2008 I bought a 2002 Impala. Had nothing but trouble with it!! In 2012 I bought my '08 Mercury Grand Marquis. Very pleased with it!! I had to replace the battery, a couple of light bulbs, and a power window switch since I bought it. GM has been churning out poor quality vehicles for the last 20 years. I wasn't surprised that they filled for bankruptcy. Personally, I'll never buy another GM vehicle!! -Jim

2 people found this helpful.

Can anyone who had this issue please contact me at ted_wimberley@yahoo.com . I'm taking my case to a lemon law arbitration hearing and would love to share your experiences during the hearing.

I have a 2015 Emcore which I purchased new. My only complaint is that the brakes are too sensitive and grab. They are worse when wet or when the air is damp.

40

I finally found the solution to the "foghorn" brake noise. After the dealer told me that GM says it is a "NORMAL NOISE", I switched from being a long time GM owner to a new Ford Edge owner. We LOVE our new Ford Edge!!

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