2015 Jeep Grand Cherokee center controls not working, help!

40

Asked by Jun 20, 2015 at 12:26 PM about the 2015 Jeep Grand Cherokee Altitude 4WD

Question type: Maintenance & Repair

The touch screen works fine, but the controls & knobs below do not work/respond
(Volume, browse, A/C, etc...).  Any body have a clue as to why this would just stop
working?  Hoping for a quick fix, supposed to be 90 degrees today!

8 Answers

40

Se Photo : Anything below the screen is not responding/functioning. I'm lost when it comes to fixing stuff myself, just looking for some insight. Jeep dealer said it could be a bunch of different things since vehicles are over computerized these days. I just want my A/C to work!

4 out of 4 people think this is helpful.
70

I have a 2015 Grand Cherokee SRT and I had the same issue happen last week. I could still do the Nav/AC/radio tune/etc on the touch screen, but no manual buttons worked except the hazard light button. I assumed it was a fuse. I pulled out the fuse and it was fine. I put the fuse back in and everything worked after that. So I have no clue. This was after starting/restarting the vehicle as well. Maybe the fuse was loose, but not sure. Hope you found out what was up!

7 out of 7 people think this is helpful.
55

Same story with my Grand Cherokee as described by Jim. I pulled the fuse F49 (ICS/Climate control; it was fine) out and put it in and it started working again. I think its a cold reset of the integrated control system, by pulling the fuse one disconnects it from power, same effect would be done with disconnecting it from the battery and have a cold reset right there. The whole ICS / electronics section of the Jeep seems not very software robust in my opinion.

5 out of 5 people think this is helpful.
10

I had the same problem. Touchscreen worked, steering wheel controls worked, console knobs and buttons did not. Pulled fuse F49 as described above, fuse was fine, reseated the fuse and everything worked again. Thank you Jim.

1 out of 1 people think this is helpful.
70

Right on. I haven't had the problem since and loving the Jeep more and more (or I should say my wife is...it's hers). :)

20

Hopefully somebody will still read this thread!...But I have a 2014 Jeep Grand Cherokee Limited. Had the same problem just occur, all buttons on steering wheel and touchscreen work fine except for the center controls underneath the touchscreen. Tried this fix above (pulling and putting back the F49 fuse) and had no success. Still have the same condition. The fuse was also fine as in everybody else's situation. Any other ideas?? Thanks.

2 out of 2 people think this is helpful.

I have a 2015 JGC SRT with 36450 miles. Just yesterday the touchscreen went black as i was driving. the radio remained on, and the screen booted fine when i stopped to restart. Jeep said there's nothing they can do unless it can be replicated, so i sent them pictures and they noted that this could be related to an issue i had a couple weeks ago when the seat memory stopped working altogether. I'm now out of warranty, and told it is up to Chrysler if this will be covered if/when it comes up again - which usually it will once it starts. Love the car, hope it holds up.

Happened to my 2014 Grand Cherokee. My buttons quit working and the Eco Mode light was flashing rapidly. I disconnected the battery and the problem seems to have gone away.

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