Problems with 2015 Jeep Cherokee Trail Hawk transmission and electrical systems
there are several TSBs to help out the issues that customers are seeing with the new 9 speed trany ...and being that its a new this will be an on going issue until the right software is found ...the issue is that anytime you change a program that effects a system that is gas mileage related the EPA has to approve it before it can be installed in your vehicle ....so this and the company that rights the program (which by the way is not fiat/Chrysler) takes some time ....we were told that this trany is being used in Europe with no issues so the Europeans just don't care how there tranys shift LOL ....hope this helps with the trany ...I haven't seen to many electrical issue so I don't Know what your dealing with there you will have to let me know
as a first time buyer of the jeep trailhawk 2915, I was very disappointed when the vehicle started having transmission problems right about 3,000 miles. Sometimes in slowing down to approach an intersection I hear a loud clunk, thump or growl beneath the vehicle. It is unsettling. More so, when I try to proceed with the green light, and I get very Litle power, even though my foot has the accelerator wat down to the floor.
DO NOT BUY - First time Jeep owner 2015 Jeep Cherokee Trailhawk 3.2L V6. I have 1600 miles and the check engine light came on accompanied by hard shifting. Took it to dealership. They could not fix it. made appt. for next day. They said it would be safe to drive home. Nearly got into an accident on way home when the transmission died in on coming traffic. The check engine light, service transmission, and service brake lights where on. Flat bedded to dealership. Given a Chevy Sonic to drive. Not happy. I can not get the hell far enough or fast enough from any Chrysler products. They can have the POS!
I got same issue on 2015 Jeep Cherokee Sport 4x4. I have started having transmission issue around 6000 KM. Sometimes in slowing down to approach an intersection I hear a loud clunk, thump or growl beneath the vehicle. Eventually, the transmission service light on and car stalled in the middle of traffic and almost accident. Bring to service today and they are going to replace transmission. I'm waiting for Salesman to call me if I can replace with another car.
Dealer is replacing my transmission. You would be horrified to see how your vehicle has to be dismantled to replace it. The Chrysler Resolution Team is a joke. They will not call you. I have left 25 messages and still have not made first contact. Called Customer service and stayed on hold for 45 minutes while rep. tried to reach the Resolution Team himself. No luck! Vehicle is not safe to drive. My daughter and new grand baby where in that vehicle just two days earlier before I almost got in a T-bone accident when transmission died crossing traffic. We have to document this for when some poor soul is killed.
This is shocking Obaer. Having issues with mine but nothing as severe as what you experienced. Started the car this morning and the check engine light was on. Checked the oil and noticed it was slightly become the "safe" level. Went to drive to pick up a court to top it off and the car started shaking and the check engine light started flashing. Called the dealer and they were no help. Had the nerve to tell me I HAD TO PAY FOR A TOW. The car has 300 mile on it!!!! 300!!!! I've driven it maybe 5 times since I purchased it. Will never buy a Jeep again.
My name is Dennis Slapo I had the same problem. Transmission died. Replaced not even by a new transmission but a rebuilt one. I called Chrysler and was sweet talked until they said pick up your vehicle. I asked if the color changed to lemon. We should all start a class action suit immediately. We are talking about loss of value. When you go to sell or you want to buy at the end a lease it is not original and the value could be thousands less. If we paid cash or payments Chrysler should reduce our payments or pay us back immediately. Anyone who agrees. Please email at firstname.lastname@example.org. Lets get our money we deserve. If anyone has a lawyer or if I can come up with one let's discuss this issue and see what can be done to file a class action law suit. It is only for the good to do this. With the technology out their this should not be an issue.
My Jeep trailhawk 4x4 is also currently back at the dealership. 3 days ago, my Jeep had the check engine light. The very next day it would not shift itself out of 3rd gear wether I put it in the manual mode or not. OBV the transmission temp sky rocketed and I had to pull over before anything worse was to occur. I spent a whole Saturday trying to get the dealership to reimburse the tow fee as the road side assistance would not cover but only 19 miles. Now, I am set two weeks out with a terrible rental while the trans is getting swapt. BTW every Jeep dealer is 1-2 weeks out on anything transmission wise.... I wonder just how many other Jeep line ups are experiencing this terrible problem. Please DM if we are able to get a law suit going for this problem. I spent way too much money to have a car in the shop with 1500 miles on it.
Update on my Latitude. It's been a month now and they will do nothing for me. The claim if they cant replicate the "code" the cannot give me a replacement vehicle. As of this morning the transmission temp light came on and the temp of the tranny site at about 213. I've been taking video recordings of the truck when these things happen and they (Both Jeep and the Dealership) will not watch them. It's all a game. I've spent countless hours on this and starting to give up on it.
i have had many of the same issues with my 2014 latitude. it slams into gears and doesn't down shift properly at all. i never know if i can get acceleration in an intersection because the car can't reliably down shift. i have had NO help from jeep and you are right about the chrysler people. i just keep bringing it in.
Molly - Yes, so far in my experience you'll receive nothing but lip service from the customer resolution team. They'll give you the impression that your matter is urgent and all hands are on deck to help in the resolution but in reality they're just trying to wear you down and obviously deteriorate your options as more time passes. lol Certainly not a laughing matter given the investment and most important safety of the truck for you/your family. I may have already mentioned earlier in this thread that during the last call I had with Jeep/chrysler they were trying to work out a "trade in" with local dealerships where I would likely take a hit on the depreciation on a vehicle that only has ~500 miles on it. I was advised that someone from a local dealership would reach out to me to discuss logistics (HA!). Obviously never happened. I've spent more time than I can afford on calls, taking the car for a second opinion, wasting a weekend talking to deaf ears, etc. The thing that really blew me away was that I offered to give their service reps videos of what I've been experiencing with the car and told the people at Jeep that I could transfer the vids via email but indicated that would not help as their protocol is to replicate the codes. Total bullshit. Don't know about anyone else on this list but they seem to be reluctant to communicate via email. Everything is over the phone. Obviously they're avoiding paper trails on their email servers. Good luck!
Recently bought a 2015 jeep cherokee trailhawk. Went for 1st oil change, drove it for less than 3 miles "SERVICE TRANSMISSION" came on along with engine light. Car COMPLETLEY shut down on me in the middle of traffic. Thank god i was at a red light. Called jiffy lube they came to my house inspected everything. "sealed Trasmisson" they didnt touch came up everything was good apon inspection. I called JEEP next, now cannot see me for over a week. Giving me a hard time about a loaner, etc..Car has less than 6,000 miles on it.
My 2014 Cherokee with 4000 miles on it is having transmission replace in a two weeks. Absurd.
bjbaker026 - my issues started after first oil change as well... i'm sure it didnt help that they left the oil cap off and I drove it 100 miles before bad things started happening, but... I find it suspicious that the light's coming on after oil change #1... as if they let you drive it as is for 3- 4 months and then give you a 'software update' that allows the transmission sensor to activate the MIL light? Now at that point you've owned it for 3 months, and theyre not going to give you a replacement, just a new transmission? ... I am VERY suspicious. Sucks too because I love the car.
gpToronto - It's ridiculous, we all paid a pretty penny for our cars, I went from a 2013 2 door jeep wrangler, to a 2014 jeeo wrangler, to a 2015 trailhawk. I feel in love with this car and its a shame i called the guy who sold it to me told him about everything an all i got was "if there is anything i can do to help." An i asked him if my towing would be paid an he said "im not sure call service dept" he was useless. Now i am without a car, an service dept. says nothing open for a week..an giving me trouble about a loaner. COME ON! Like you said 1st a reset im sure, then next oil change a new trasmission..What happens when I go to trade this car in? I WILL BE PENALIZED AND NOT GET FULL AMOUNT FOR TRADE IN BECAUSE A NEW TRANNY!" It is unbelievable. I am sooooo frustrated at this point. Thankfully i was not fast pace traffic when my car totally shut down...An i get.."thats a safety feature" Ok, whats safe about your car shutting down?
I say we all start calling the news with what we've been told, what we have googled cause we are all hear because someone or other googled this problem. So many innocent people getting behind the wheel of this death trap that they KNOW has transmission issues, children. It's really sad I do not know how these people sleep at night or how they are getting away with selling these cars. None of us knew, but if we all do a little something an stick together maybe even a class action law suit. As a team I think it'll ipen there eyes or give us what we deserve. None of us want to give our cars up. We didn't buy them caus we didn't like them. We bought them because we LOVED them. We just what to be safe. Not much to ask for in exchange for the loans we all have taken out on these.
Wow this is crazy. This many problems in such a short period of time.... Update on my trailhawk, 2 weeks in and still at the dealership getting the trans replaced. I am worried now with all of these comments on one single website. I do not want to get the car back, with a new trans, and it stall out in traffic again. This is CLEARLY more than a safety hazard. I feel unsafe not knowing if I can safely cross an intersection without the car stalling again. Awesome........
Poll: How many of you A) Had your MIL (malfunction indicator light) come on ONLY after your first servicing/oil change/software flash update B) Brought your car in because of transmission issues you experienced without an MIL light going off and before your first standard service
I bought my Jeep, 2 weeks later the MIL came on out of no reasoning. Next day I couldnt get it into gear. Trans is currently being replaced.
2 weeks after buying. Insane. That might kill my conspiracy theory on the MIL timing, but that is still criminal - you should be able to return a car with full refund immediately if it needs a new transmission after 2-weeks, and it's clearly a well-known common problem on these Cherokees. I feel extra bad for all you guys with Trailhawks... you stepped up and went for the deluxe and damn those babies are so sweet. If they knew they were selling us bum cars, they should at least be prepared to service them with respect to the customer afterward. My Dealership so far is being very good, but if I was told after 2 weeks that it needed a new transmission, I would have demanded a new car or my money back, and if they said no, they'd have a lawyer calling them.
Man you are exactly correct. But the timing is still there since I put 1500 miles on it and it seems its been happening 1500-3k miles. SUCKS!
My dealership also says it's safe to drive until the trans is replaced... let's just say i'm not gonna be pushing any left turns with oncoming traffic speeding toward me. I assume this is not the first or even thousandth time a production run has had a horrible flaw... any past precedent on groups of car owners seeking recourse?
I hope gpToronto..I'm in!
Just had our transmission replaced, 2015 Jeep Cherokee not 6 months old. Got it back but still something glitchy on take off. :(
Same , but I'm on jeep #3 1st jeep , 2015 trail hawk - 4500 miles . 1st oil change ... Needs a new transmission ( nothing wrong when I went there ) 2nd jeep( for my gir friend -loved mine so much she wanted one ) , 2015 latitude 300 miles tranny dropped ( made the dealership take that one back ) 3rd jeep - ( again for my GF to replace her lemon ... 3rd times a charm right .... Well so far ... It's been great ... But really nervous about that 1st oil change !
I also like the rest of you am experiencing very bad problems with my 2015 jeep Cherokee latitude. I was merging on to a parkway and the car was not picking up any speed and I almost got hit by the cars that I was trying to merge into. I had to pull up on the grass part until it was completely clear so I could start slow on the road.. I have a light with the letter A and a !. When that comes on my car gets all screwed up. I have been on the highway going 60 and my rpms go over 5. I am bringing it to dealer tomorrow for the second time to be fixed. I am very unhappy with this car! If anyone has any luck with trading it in, please let me know. I will also be willing to bring this up for a class action suit.
I too brought my 2015 Jeep Cherokee Trail hawk in for an oil change. When I picked it up, engine light was on, driving sluggish and not shifting. 3 weeks in the shop and me in a loaner. They put in a new transmission. Car now squeaks and rattles. When I shift to 4 wheeled drive, shifts with jolts and slipping. I am very disappointed and discouraged. I am afraid that I will lose money on a trade in.
Meant to respond to this thread yesterday. Took a trip this weekend with my son to visit relatives for a round trip of ~500 miles. On the way back the check engine light came on again. Called the dealership, Jeep, etc, and made them aware. Having the truck picked up AGAIN tomorrow morning and dropped off for an assessment. I made these calls while on the road back to NY and when I arrived home checked the oil. Seems the car either lost/burned 2.5 quarts of oil during the trip which makes no sense to me. I'm not speedster and drive pretty casually so there should be no overload on the engine. Car now has 1,000K miles. My issue to this point has been the engine so I'm sure down the line I'll have more to deal with related to the transmission. Suggestion: Keep documenting occurrences on this thread or other sites that you've found out there and please provide links to other sites where folks are discussing the same issues so others can share. I've been recording all conversations with Jeep, dealership, and video recording anything that I experience with the car. This is unfortunately a situation where someone or a family are going to run into some serious trouble before Jeep does anything about it. Someone else on this thread made the suggestion to leverage news channels, etc. We can also use social media to record these experiences so they're memorialized on other servers. KEEP POSTING and archive this page via PDF from your web browser.
My husband and I purchased our 2015 Jeep Cherokee Trailhawk 2 months ago wanting to have a safe vehicle. 2 weeks into driving the car, every other time we used a blinker or went over a speed bump the map lights would randomly start flashing and the chime noise came on without anything being displayed on the dashboard, the next day it started shifting weirdly and was making a clunk sound while driving. Took it into the dealership and although service manager told my husband that he thinks it's transmission related and he felt the shudder and heard the clunk while driving it, the service manager told Chrysler that they couldn't duplicate it. Gave us the car back and told us that no car could ever considered to be safe after we emphasized the fact that we bought a new car that we want to be safe especially having a child and a expecting another. Chrysler did a star case but we were told we have to keep the car. 3 weeks ago we brought it in for the same issues and were told regardless of us filming our trips with a go pro, they can't duplicate it. Today, while driving the car was acting up again, and dashboard showed front tire is low then a minute later after the lights flashed it stated that all tires' pressure were normal again. Other than filing a dispute with the NCDS is there anything else we can do? We are recording every trip to have records of the issues but it's frustrating and exhausting to have all these issues with a brand new car :( any input would be appreciated.
Yea, the duplication claim. Kidding aside, you could show them a picture of the car in flames from internal issues and they'd likely say, "yea, we couldn't duplicate the issue, not code for that". They're a bunch of tools that run verbal scripts on you provided by the powers that be over a Jeep. To answer your question, I don't think anyone on this thread has found a better route for getting results.
So has anyone gone the route via lawyer? Or NCDS?
My malfunction light came on yesterday. I have 3797 miles on my 2015 Jeep Grand Cherokee. I called the dealership for an appointment and was told they didn't have anything for a week. It was suggested that it wasn't an issue until the malfunction light started blinking. So I should wait to have a major issue and possibly cause more damage? Now I know why they're so busy- all these lemons! I'm taking it in tomorrow and I'll sit all day. It's 100 degrees outside- shoudl I really be waiting a week??
Update on my 2015 Trailhawk. Transmission replaced and now back to feeling normal again. It is still a little jumpy though when coming to a complete stop. It seems like the computer just can not down shift quick enough when coming to a stop. Hopefully this will straighten out once I break it in more. Sadly, I will update if there are any future problems.
Update on my 2015 latitude. Just received a call from the dealership that the oil pump may be an issue but they are "still checking the code". Unlike others on this list the issues I've been experiencing all relate to the engine, not the transmission. So frustrating.
Woo hoo !!! I found the magic number (18774265337) (18007638422) Called Chrysler , got a case opened , they called my dealership - today I got a picture of my jeep on the lift from my salesman ! (No idea if its coincidental that the dealership started my work the day after I opened a case with Chrysler) And they are going to work with me on an adjusted payment or discounted accessory. Hoping for a positive post here once I have reached resolution ! Stay tuned
Like many of you, we bought a 2015 trailhawk in early April - loaded. My 2004 Gr Cherokee has 210k and runs like a top. How can I go wrong. Late April it let's me sit shifting I to reverse. Had to shut it off to get it to engage. Took it to service - "there no problem". Last two weeks, same thing happened twice more. Let's see where this service visit takes us. Did anyone check into lemon laws, BBB or getting the media involved?
Same thing still happening..shifting weird shutting off brought it to my dealer said they couldn't duplicate messages..called salesman an he said "it would be his pleasure" help me get into another car...that was 2 days ago.
Hi Bob, our trailhawk that we had for 8 weeks is back at the service center for the 3rd time, also shifting issues and clunk noise etc but also electrical / sensor issues. Although we are recording our trips now and have proof of the issues nothing has been done "since it cannot be duplicated" at the service center. We started a star case with Chrysler 6 weeks ago and also initiated a NCDS process. We will have a hearing coming up with the NCDS but have not heard back from Chrysler yet and we are also talking to a lawyer Hopefully this time they can duplicate the issues while it is at the service center ...
Good Morning Jul2192704, Can you make a recommendation of the firm you're using and advise if they have an office in NY? I sense at this point I'm going to have to take this route as well and would like to speak with an attorney. I have a number of different issues with the engine and fear that I'm headed toward looming transmission issues as well. Much appreciated.
BGM001234, We are with the Weisberg group but if you call this number (1-888-595-9111)someone should be able to give you information or point you in the right direction in regards to a local attorney that should be able to help you with your case. We are waiting to see what happens at the hearing with the arbitrator, which was iniated by the NCDS (www.ncdsusa.org) but we are also seeking advice from the law firm stated above in case the hearing won't bring a solution. Hope this info helps.
I too have the 2014 Trailhawk and the transmission locked up on me as I started the car and quickly put it in gear and began to roll before it "booted up". I was able to finally get moving and the dealership was just blocks away. It would not change gears after 3 rd. Dealership told me the unit was traded in due to the Transmission problems but they could not duplicate this issue and sold it underhandedly to me "as is no warranty" guess I got lucky because I bought the warranty to go with it.. They "flashed the computer and did several upgrades on it and released it back to me. I too am stuck with a very expensive lemon that is sluggish and at times scares me with weird shifts of the tranny.. Have you noticed the Trailhawks in the used car lots? Disgusting and very upset. I feel National News needs to get involved on yet another massive blunder in our automotive industry that is going to cost all of us dearly. It's crazy as I love the Jeep but it's a lemon!
Thanks for the information Jul. Very helpful. I received a call from jeep yesterday and they advised that the oring in the engine went which is why I was loosing so much oil. This is very upsetting and the amount of time we all have to spend on this for a new car is really unexceptable.
Thanks for the information Jul. Very helpful. I received a call from jeep yesterday and they advised that the oring in the engine went which is why I was loosing so much oil. This is very upsetting and the amount of time we all have to spend on this for a new car is really unexceptable.
That is crazy, WalterP. Most of us bought these brand new with them knowing of this problem. BUT to sell you one used that was experiencing this problem already for a heavy penny to you is horrid. They are 100% ripping people off now. This will for sure be on national news soon.
Has anyone contacted local news channels. Perhaps we should consider making this a group effort?
I submitted an email to Rossen Reports on NBC''s Today Show in hopes to get an investigation started. We must all be vocal to media to protect ourselves as we are in real trouble here. To make my issue clear my vehicle is a 2014 3.6 Trailhawk. My Transmission issue began at 10,000 miles. Stand up my friends and voice this issue as loudly as you can!
Have a 2015 Jeep Trail Hawk after 5 days and less than 500 miles was back in the shop with check engine light that came...tried accelerating vehicle for message to state to take car out of 4 wheel drive (which it wasn't in). had to turn car off and on to get it to move at all...as I was sitting in an intersection. Took to dealership they had it for 3 days seemed to fix issue until the same thing happened again today. Oh yeah and it leaks on the passenger side...seems to be related to air conditioner...floor mats always wet and carpet on side and floor are soaked! taking back to shop again tomorrow. This car is dangerous and it will take someone dying before they will do anything about it.
Add me to the growing list. I purchased a 2015 Latitude and 2 weeks ago at 3500 miles while driving 70 mph on expressway the car starts loosing power. The "service transmission" message appears and the engine light comes on. I was very close to dealership so I slowly cruised to the service center. A few days late they said they couldn't duplicate the code but fortunately when I drove in the technician used his hand-held machine and obtain the code. I took the car and not even 1 mile down the road the same thing happens! I immediately returned back to the service center. We need a class action suit and some media attention! I know a car salesman and I asked him given the situation with the Jeep how much trade-in would I get. He stated all dealers are aware of the Jeep's problem and are de-valuing the cars by as much as $15,000 when appraising for trade-in. We are being royally screwed!
Amazing cherokeeisjunk. The support person I'm dealing with offered trade-in as a solution as well and advised that someone from a dealership would be calling me and obviously no one gave me a call. I received a call/VM from them yesterday and they advised they were going to reimburse me but I have no idea what that means at this point as I have not spoken to him again. Again, my situation is a little different as all my problems relate to the engine but I'm sure transmission problems are just around the corner.
I too am having issues. 2015 Cherokee - Lux package. I was having the same clunking/jumping at acceleration from a stop, and slipping and reving while driving. I brought it to jeep service when i had a recall and asked to to look into the transmission issues. I was told they did 4 system updates but there was nothing they could do for the transmission. 2 weeks after the updates, i was driving a MAJOR highway in rush hour traffic and my engine just stopped, now my car has been in service for 3 days awaiting Jeep to give the service team permission to swap my transmission, and it looks like another week before i will have my car back
Hey all, Just an update on my situation. Received another call from the Chrysler support team today but from a new rep. I have not had an issue since the o-ring went but now when the car starts nothing but burnt oil out of the exhaust and it sounds like the oil is not getting to the engine in time upon startup. For the first second or so when the car starts the engine rattles a bit. Checked the oil and its completely black but only a few weeks old. I know everyone is busy but keep updating this thread as your issues progress and pdf it. At some point they are going to have a major issue on their hands when someone unfortunately gets hurt or worse.
Here is my update: The service center called and my car needs a new transmission. Not even 4000 miles and a new transmission is needed. I have to wait until it arrives and then they install it. I prefer a new car but Chrysler refuses. I am so disappointed in Chrysler. I trusted them and they let me down. They have taken away the joy and advantage of having a new care. I will never buy from them again and will warn everyone.
Just took my 2015 jeep Cherokee latitude last week for my first oil change and to fix the recalls@ 7000 miles .... 3 days later free driving it about 100 miles the MIL light came on!! Ugh this is so frustrating!!!
Jul2192704 - If you're still tuned in has there been any progress with the Weisberg group? Any notable recommendations that they've made that you can share with this list of folks? I still have not contacted them per your recommendation but based on the conversation I had today with Chrysler I'm now strongly considering speaking with an attorney. Or as suggested/stated in some of the thread above has anyone yet reach out to local news channels related to their concerns?
2014 Trailhawk - Last week I started the Jeep up, put it in gear and got service transmission / service parking brake messages. After rolling down the driveway and putting it in drive to attempt to move off the roadway the vehicle wouldn't move. I restarted the Jeep and it seemed drive normally to the dealership. They flahed the computers and cleared the engine light. This brings me to yesterday where the same thing happened again. I have an appointment next week for them to take a look at it. Jeep has about 6500 miles on it.
My 2015 jeep latitude with 6000 miles has been at the dealer for 5 weeks! The story has been after 2 transmissions and a transmission computer, they discovered it was the wrong transmission that they installed and why it didn't work. No hopes on any date they give me on when I will get it back because they are on their 5th estimated date of completion. I spoke to them today and shared my concern that even when I do get it back all security and sense of reliability that I should have with a new vehicle is GONE!!!! I as well as some others I have read about was on the interstate when I lost power. I am on the interstate often and travel and am so upset at the fact that I have to worry about being stranded, my safety and family, and I have to consider using our second much smaller vehicle when ever we go on our trips! I am pissed at the fact that that will be the case when we can't bring our bikes, the very reason why we got a jeep, had a hitched installed and to get to the locations we want to get to! I feel for all the jeep owners in the same position and am ready to take action! I was ecstatic in getting the Jeep in the beginning, I can't believe the disappointment we are having to deal with and I never expected to say that I want my old reliable vehicle back....and geez I wouldn't even have to worry about payments! Thank you for this site, awesome to share and know!
My 2015 keep Cherokee trailhawk has had transmission issues since day one. I had a new Trans put on at 1500 miles and still running like ****! Since the new trans was installed they also updated the ecu chip and that took away my second gear. Try taking off in third gear going up hill. Constantly over heats and engine will cut off at random times (says to put in desired gear) I'm already in drive is there some other jeep gear that I am unaware of!?! This vehicle is a ticking time bomb. Get your **** together jeep.
Join the crowd! My 2015 Jeep trail hawk has had a new transmission as well at 2300 miles. The transmission got stuck in low gear as I was driving down a interstate highway going about 25mph. The dealer replaced the transmission worked ok fro about 200 miles and now the transmission is banging into gear - sometimes stuck in a gear and sometimes shifts so hard my whole body is strongly tossed around in the seat as I am driving down the road! At what point is a defective transmission in a vehicle determined to be dangerous and eligible for replacemnt - when does the manufacturer take responsibility for their defective and dangerous vehicle?
The only resolution for me at this point after a replacement transmission is a new vehicle - no second transmission replacement!,,,,,
The link www.jeeps9speedproblems.com was shared with me from a Cherokee owner I met at the Jeep service department.She had not contacted the site (Law firm) because she just found out about it as well. She had bought a 2014 Cherokee in Aug and due to transmission problems her car was replaced in Jan 2015. She is now having issues with her new 2015. I have a 2014 Trail Hawk that is experiencing a lot of the same issues that most are posting about here. I shared with her that every time I bring my car car in the service department tells me they cant duplicate my issues...............she said she got the same run-around. She advised me to open a claim with Chrysler/Jeep directly. It was the only action that got the ball rolling for her. She also recommended documenting every service appointment, call, conversation and any other correspondence. Im going to open a claim with Chrysler and contact this firm to see what they have to say.........
I have a claim with Chrysler and all that has happened is the constant statement "we are looking at all possibilities to resolve your problem". I want out of this Jeep but every dealer I take it to only offers 2/3 of what I paid. I have been ripped-off by Chysler. They had to replace the transmission at 3800 miles on a this new car and the new transmission is starting to perform like the first one did. I have not had the experience of a new car because Chrysler ripped it from me. I am so glad a lawsuit is about to happen.
Yeah cherokeeisjunk. My trans went at 1800 miles. I'm not looking to replace a second time nor would I ever take 2/3 of what was paid. Lemon that jeep and get something new for the same msrp or less. What sucks is if you're able to lemon it, you can only get a jeep/dodge/chrystler. IMO dodge is not very reliable either and a Chrysler ehhh not too sure if id drive one of those over a trailhawk. Not a fun case either way. They just need to fix this dang trans issue and let us enjoy this great car!!!!!!!!!! ps. doubting that will ever happen in the next year
Got a response back from Chrysler in regards to the arbitration hearing: since nothing can be duplicated and despite our videos that show that the vehicle is having problems they responded that nothing is wrong with our vehicle but we can trade it in at our loss of course.
Why are they still selling these cars??
2015 Cherokee Latitude with under 6k here, just went in for the first oil change, moonroof rattle, and to fix a recall I was notified about in the mail. Picked it up and as soon as I hit the highway, the MIL came on. Drove it right back to the dealer. They took it in to check the code, came out and told me I needed a new transmission, but that it would be fine to drive until they received it. Currently waiting on the dealer to call me to bring it in so they can replace it, but I'm growing very concerned that I've thrown my money away on my first brand new vehicle purchase. The resale value is going to plummet, and I'm not confident a new transmission will actually fix the problems they're having. I've had rough shifts since I bought the Cherokee in January, but they informed me that it's due in part to the learning transmission and that it would correct itself over time, which hasn't been the case yet. All of this in addition to telling me that they can't fix the rattling moonroof (which they confirmed they could hear) because Chrysler hasn't issued a fix, and doesn't want dealerships dropping headliners in brand new vehicles. I feel like I'm an unknowing investor in a failed $30k Chrysler experiment.
Jenkins, your experience is literally 100% identical to mine. I think these recalls are sent out to owners prescriptively 4-6 months after purchase date to come in, get a flashkey/software update that activates the MIL code for the inherent transmission problem. This triggers the transmission replacement conversation AFTER a certain period where they are no longer on the hook for full car replacement. meanwhile the entire time Jeep knew they sold you a car with a piece of junk/dangerous transmission under the hood. This is clearly a ploy by Jeep/Chrysler to prevent having to recall and replace the car. This is all as fascinating as it is infuriating. I feel fortunate that my transmission was replaced a week ago. So far so good, but my confidence in this car is shot and it will take a few months of no MIL to gain any of it back. Also my first new car, and thanks to this experience I'll probably lease the rest of my life.
My panoramic sunroof is rattling as well. It only does it after its been in the sun and warmed up. Four trips to service department later they are now trying to fix it. 1st attempt failed. What is more frustrating though is when the service department told me they can't hear anything but as soon as I drove it of the lot it was there. It wasn't until I demanded a service tech to ride with me that it was agreed upon that there is in fact a rattle that shouldn't be there......so now it's a faulty tranny and sunroof.
I have been trying to get my 2015 Trailhawk fixed for months. Tranny overheats every time I take it off road and the RO1 recall ruined my car. FCA ignored me until I took the car to an independent ASE certified transmission man who quickly proclaimed my new transmission defective and dangerous. I feel like I have received nothing but stall tactics from Chrysler.
They apparently ordered a new transmission for my Cherokee last night, after I had to take it back in for them to make sure the ordered the correct one? We'll see. Sunroof is rattling more and more, and the R01 update on my defective tranny has just made it worse. The dealer has been fairly accommodating, albeit slow thus far, but we'll see how they react when I ask for some sort of compensation for all of this.
Hi WoundedTrailhawk - Question for you regarding the overheating. I notice that when I'm driving on the hwy the temp usually hovers around 165 F when on the street it goes up to ~203. At that point the Fan kicks on and will usually bring it down to 192 F but never lower than that. When you say your tranny is overheating does a warning light come on? Would appreciated any feedback you can provide as I have another appointment with Jeep in the coming week to assess what's going on with my engine.
My panoramic sunroof is now being replaced because of the rattling noise that could not be fixed. The dealer still hasn't addressed the transmission issues but will inspect further once the sunroof is taken care of......
This is an older article but passing along for reference. You all should read it. http://www.detroitnews.com/story/business/autos/chrysler/2015/01/16/us- opens-probe-jeep-cherokee-suvs/21853619/
BGM001234, Yes, when the tranny overheats which is every time it goes in beach sand, an alarm will go off. It usually chimes at about 186 degrees, one more chime at about 192 and anywhere after that the dash will light up with either "Transmission overheated", or "4WD temporarily unavailable". Soon I am stranded for about 30 minutes while I turn it off and let it cool down. This whole time the radiator temp never gets to even the mid way point so it is just the tranny. I suspect they don't have proper cooling through this thing. On the street in a traffic jam it will heat way up to and when it gets up over 190, the high revs and weird shifting , slipping happen once under way again.
Woundedtrailhawk. Interesting and thanks for the info. My tranny often reaches 203 and I've never received a warning which is a bit alarming. Only noticeable difference in performance is a very loud fan and incredible ambient heat on the outside of the car.
I believe that if you spend about 20-30 minutes in some deep sand, you will trigger the alarms at that temp and may disable 4WD and cruise control. What conditions have you been in when you saw 200 degrees?
After about 30 min of standard driving off the highway the car ranges in tranny temp between 192 and 203.
My wife and I were going to get our new 2015 Latitude on Monday. Thanks to everyone posting here Chrysler lost the sale. Fortunately I didn't sign the deal yet. Thanks!!!!!
Same problems with 2014 latitude wobble,hesitation,climate control problems,f.c.a.says operating as designed,have no fix yet,or all Cherokees do the wobble and hesitation.i have had every angle of excuses nothing but a waste of precious time trying to have this resolved,been to dealers 8 times and still waiting for a fix?
When I bought my new Jeep I noticed it shifted slow and was sluggish. Since it was the first Jeep I owned I twas thinking it might be characteristic of a Jeep but would wait and check, then it literally just stopped working on the Freeway and I was almost hit when I stepped on the gas and nothing happened expect the car slowed to about 5 miles an hour and would not pick up speed, It was taken in and and they performed a software update and it's been much worse Now it hard shifts, jerks into gear at speeds under 30 miles per hour. The second issue is the emission over ride where the engine powers down automatically unless you over ride it, when it's on if it powers down and I stop on the gas it can die. This happened pulling out from a stop into traffic and it was terrifying. Also it jerks hard into gear, hesitates then begins. I took it back to Chrysler and again they performed another software update and I have had it back for about 3 days and it's not fixed at all. This is a brand new car. It's unreliable, undependable and I don't want to be killed driving it. The most frustrating things is they tell me it's a software update needed yet I did not receive any word from Chrysler such as a recall to advise me instead am finding out by getting into bad situations while driving such as stalling in traffic. I am afraid to drive my car and I don't really think software is a very reliable way to fix this problem since in fact that's made it even worse.
I too have experienced this transmission recall problem on my 2015 jeep latitude! Im interested in a lawyer aswell! My jeep is in the shop as i write this. They keep doing an "update" and telling me my jeep has a special upgrade for after the recall sofware update! I know this is a bunch of bs. It is not safe i almost was T-boned in a intersection and it wont accerlerate at times. I dont trust it at all! I also get the tranny light and the " A!". This vehicle sucks! Not to mention i i was hustled on my trade so i owe way more than what it even was worth! Anyone that can help on getting solutions or a lawsuit email me please! email@example.com! Thanks
I bought a 2015 Trailhawk 4x4 4cyl completely loaded. Just fell in love with it. Took it in for its 1st oil change at around 8K after the car told me it was time. Took it in May 2015, they fixed the recall items and installed the new software update, but I was noticing problems with downshifting when coming to a stop after I was on the freeway. Hill ascending was horrible, I had to manual shift to get up the road to my house because in auto, it would barely crawl. We went on vacation last week and the check engine light came on after I received an email from my UConnect service to take the care in to the nearest dealer for a possible major issue. This was on Monday June 29, on Wednesday the dealer finally called me that it was the transmission. On Thursday, they said they had to get a new transmission. I left my car 100 miles from home and the transmission won't be in until July 8th. I thought this might be an isolated incident, but after finding this, I realize it is a real problem. How can I be sure the new transmission will be any better? After reading all these other problems, I don't feel very safe or confident with the "fix". Not really happy about getting my car back now. We need to find out if this is nationwide and exactly how many of these cars are affected.
I have had the transmission replaced and its been about 5k miles. So far, I'm only getting random jerks when coming to a stop or accelerating right after slowing down to 5-10mph. Nothing major again yet but it's just not the same feeling as what a new car should be. sigh
Thank you to everyone who are emailing me to try and help. I don't want to be killed in my car. My story is like all of yours and I wrote it here yesterday. I am seeking The Lemon Law for help. They have contacted me and I am sending them all my service reports. I am now on my third try at the shop, each time I get it back it's worse. When I step on the accelerator is does no pick up speed Again last night I pull out in traffic and stepped on the gas and it did nothing. Again I was struck and scared I was not going to make it into the next lane before I was hit mid center. I am afraid it's going to take people getting killed to get results. I doubt they can really fix this .It jumps and jerks, slows down, does not shift smooth again at low speeds and not I find myself driving my brand new car on back roads to avoid freeways and major roads because it's just not safe. You can reach out to me. Try the Lemon Law because these cars are LEMONS
Just got my car back from dealership. Again same problem mile down the road. Now they say they have to tear the vehicle apart to find the issue. And dont know how long it will be! Im paying for a paper weight! 4th update now! When is lemon law effective after recall updates and continuous problems?
Grogaz...just ready your update and so sorry to hear. Mine is the same story, The Lemon Law lawyers are having me send all my service records and a copy of my financing invoice. Once they receive that they review my case and see if it's eligible. I read over what constitutes a Lemon and I think I qualify but we will see. I do not want this Jeep, like you I am paying for a new car that I can not drive with any kind of peace of mind. Even passengers who ride with me make comments on the jerking asking "whats that" sometimes it also lunges me forward quickly. I get the same "software update" routine and now am just not having it Having a new transmission is just crazy in my onion when they can fix all the ones out there. If they don't have a fix for the issue now how does a new one change this true issue at hand. My car is a death trap..
My 2015 Jeep Cherokee Trail Hawk is in the shop for the third time. Transmission was replaced and still jumping at take off and when slowing to 5 to 10 miles per hour. Since the transmission change, moon roof has been rattling and squeaking like a two Styrofoam blocks rubbing together. I am so disappointed in Jeep. I had always heard that Jeeps were solid and built strong. At this point I am afraid to drive.
danaleger, so sorry to hear, you know this is just wrong on so many levels. I am trying to do the Lemon Law, I have the same issues a slow speeds and really afraid to drive my car. It stalled twice in traffic on a pull out crossing lanes into traffic. The Lawyers are having me send all my service records and also my financing info. I am afraid they will do just what they did to you and put in a new transmission then the same thing or worse will happen. I read up on the lemon Law and according to what I read I am hopeful they will make them take this Jeep back. If ot I am going to have to trade it in because I don't want to be killed in my car.... I know it sounds just plain nuts but when I was stalled on the freeway and was almost hit then pulling out into traffic it stalled I really thought I was going to be hit. I was just shaking when it was over. Now I have it back and same thing, except each software update creates different issue too.
Chrysler needs to stop selling these until they resolve the issue!
Have a 2014 Cherokee. They replaced the transmission after 1 week and 500 miles on the car. Things seemed better and I have put 10,000 miles on the Jeep and then the shifting delays from N to 1st and 1st to 2nd started... and then the dreaded MIL came on. I immediately took the car to the dealer and they said as long as the MIL light was not flashing I could keep driving it until I could make a service appointment. Thank goodness I refused and they agreed to give me a loaner and said they would check it the next day. Service called me today and said I need another new transmission. Since they don't have any in stock it will take 1 to 2 weeks to repair. If anyone figures out how to fight this I am interested. I think Illinois law says you have to give them the opportunity to fix it, but will research more.
Hello Mike, well today I talked to the service manage at my dealership. He told me they did not have a fix right now for the problem and gave me the number at Chrysler/Jeep. He also told me the people who had transmission replace were still having the same issue. I called them and they set up a claim and are suppose to call me by end of week with what they can do. I am pursing he Washington State Lemon Law and the lawyer called me back and I need to send them my service records and my loan papers. I am not going to let them put in a new transmission because everyone who has had this done still has the same issues. I don't want this car and am going to pursue giving it back. My car is not dependable, dangerous not only to myself but anyone else I may cause to ht me. So we will see what happens. 1 800 992 1997 is the number, work your way through the promps so you talk to a live person and they do come on. Hope this helps you. Lorrie
Thanks Lorrie! I looked at the Illinois Lemon Law and I have to give them four attempts to fix the same problem or the car has to be out of service for 30 days. I will still make the claim with Chrysler. Hope you are able to resolve your situation successfully. - Mike
I am having all of the same issues with my 2015 Cherokee Trailhawk. I have a claim number filed with Chrysler and am thinking of going ahead with the Lemon Law as well. These are true lemons and I'm hoping there will be a class action lawsuit!! I just hope that no one gets killed in the meantime!
Has anyone been successful with the lemon law / filing a claim with Chrysler? Although our car has been in the service center 3 times and we have recordings of our trailhawk malfunctioning. Chrysler responded to the star claim that our vehicle is in perfect condition as the recordings mean nothing to them.
I feel like this is a deppressed jeep Cherokee support group. Bought a 2014 Jeep Cherokee, loved the car even though it always seemed to shift rough in the morning when first driving down the road but seemed to go away when transmission warmed up, although occasionally would down shift rough. Fast forward to about 7000 miles, pulling out of the driveway one morning go to shift from R to D and drops into neutral, engine light, service transmission light and service parking brake lights flash. Call dealer, they tell me to have it towed to them and they will look at it, refuse to give loaner so I can get around. After a day of calling them several times (they never called me to update me like they say they would) I was told it was a just a software update that was needed and that after being updated they would test drive the car and if no lights came on I could come get it. Picked it up, seemed to shift at low speeds smoother then a couple of blocks down the road had a rough down shift. Needed my car and because it had shift like this always I didn't take it back. A thousand miles later today on July 9th same exact thing happened leaving driveway, I just thank god it's happened close to home in a safe place. Have an appointment tomorrow with dealer not sure what they are going to do but at least I will have a loaner they are giving me ,told me next Wednesday will be the first chance their transmission guy will be able to look at it.....hmmmm it seems like their transmission guy is pretty busy. At any rate extremely depressed, stressed and anxiety ridden because it seems (like all of you) I'm in a pretty bad place with few options.
I am so sorry to hear what happened to you and it sounds exactly like everyone else. I will let you everyone know who the Lemon Law is working for me and if not maybe the only option will be to trade the car in. It will be a loss but I am really afraid I will be hit and not only hurt myself but other people to. So totally disappointed and such a financial loss I am really hoping the Lemon Law will work for me because if this isn't a Lemon then what is.
Sorry to hear your latest news, Richstressedjeepowner! We all need to do something about what is going on! How do we go about a class action lawsuit? I think it's time to take action.
Go to jeepcherokeeclub.com and read all about it.a lot of information there.check out active forums for latest posts..this has been going on for over a year and a half and still no good fix for multiple defects..time will tell at this point....done all I can to get it fixed but no satisfaction at all.
Thank you Wobber for the info. You know what amazes me is they had to know this when they sold these cars to us and did not disclose these issues. When I talked to the manufacturer they gave me a claim number and said they will call back by Friday but after hearing how many of you have done that and you get know where with this. I will let you all know what the attorney tells me. Like most of you I am trying to work and deal with this, so stressful to say the least. Where's our bailout????
I would love to see a class action lawsuit. Not sure how to go about it but it seems there is an issue that they are aware of and are telling their dealership mechanics to not be straight forward with the costumers, basically not to be straight forward with what to expect. After telling my service adviser that I have read hundreds of complaints about this transmission problem he admitted they a had changed more than a few. In Utah the lemon law only gives you a year to have 4 attempts at repair or 30 days of not being able to use within the first year. My first repair was 13 months after I bought the car, so no lemon law for me, even though my car only has 8000 miles on it. I will keep posting on how things pan out. Really wanting to hear some good outcomes. It is a great design and when working right a pleasure to drive. So unfortunate they chose these transmissions.
These are all so hard to read because these are all hard working people who have put their trust and money in a product that has failed and most likely most will suffer huge financial losses. It just should not be happening. It really is just unthinkable how they continue to sell these cars to unsuspecting buyers. There must be thousands who have not found their way to these types of sites where we are all able to talk and try to help each other. I don't know about all of you but I financed my car and if the Lemon Law does mot make me whole this will be a terrible loss. How can I even in good faith sell the car. Lorrie
Hoover ,financed here too.Shame what's going on.be sure to file a complaint on nhtsa website,there you can see the over 380 complaints for 2014 Cherokee mostly for transmission problems.check on the 2015 they have same issues.you can also make complaint on consumer affairs website.the wacky thing is one person has same problems as other and Chrysler discriminates as to who they will help or not,other owners have been bought back quickly by them for less issues that I am many others are having.this is such a terrible situation I agree glad at least we have places like this to tell our frustratingly stressful ordeal..
I have 9K miles on my 2015 Cherokee 2.4 limited and have had no issues as of yet. I cross my fingers that I got one of the good ones.
You raise a good point... there's no way on earth every Cherokee is a lemon. I hope you got a good one too. This also raises an interesting question about how many new Cherokee transmissions do they have in their warehouse or in production compared to the number of faulty ones on the road. I received a new transmission in mine relatively quickly compared to some of the BS other posters on this message board have shared. Having followed the board for a while, my new theory is that as the number of faulty Cherokees increses, Chrysler keeps running out of new transmissions for customers and customer service and dealerships are then ordered to stall (forgive the pun) on getting folks a replacement transmission. Perhaps because I am in Canada and in a specific region I was lucky for them to have a replacement transmission fairly quickly. I hope that the new transmission they put in is A GOOD ONE, with all the bugs of the originals removed. I hope. Fingers crossed for me and all of us. No matter what, don't stop pushing them until you get the fix you deserve. Only one thing is certain and not a theory - the Cherokee is a winner in Chrysler's mind, they sell like hot cakes, and they will do whatever it takes to protect future sales of this car without taking a net loss on Cherokee sales for 2014-15 in the process - admitting guilt in selling dangerous cars to consumers and returning money in full for all Cherokees with faulty and dangerous transmissions would kill future sales and erase any profit on 2014-15 Cherokee Sales. Not an option.
gptoronto, All the Trailhawks are Lemons from the standpoint of a 4WD off roader because they can't even perform as well as a Subaru. Deep sand will stop them all in their tracks. The transmission overheats so they are useless on the beach. Consumers should be warned about that but incredibly even since it has been proven now, dealers are still telling lies to people and telling them that a Trailhawk will work out ok on the beach. Don't believe me? Call any dealer and ask them because I have.
Useless on the beach, and if you're really unlucky useless on perfectly paved road. I wonder if ANY Cherokee owners (Trailhawk or otherwise) have been able to drive their Cherokee for more than a year with no issues. Were all the transmissions defective, or just some batches? I've gone up to Cherokee drivers on the street and said "Hi there, nice Cherokee, have you had problems with it?" and they look at me like I'm insane. But I feel your pain on the Trailhawk and beach WoundedTrailhawk... that is pathetic that they build the car up as a bad-ass and then it can't perform at all. "Trail Rated" doesnt mean much these days I guess. Selling known-dangerous cars AND misleading in their marketing. They're really nailing it on this one!
"Trail Rated" is a joke…. you're right!
After my second "Software update" my Jeep at full stops now has new issues Engine revs then jerks hard into gear, those few seconds of stall first is a lifetime when your pulling out into traffic, each "flash brings new issues. As I said before my dealership told me they have no fix right now. Truly just amazing, I told them "I don't want to be killed in my car" I got the deer in the headlight stare....It's Friday afternoon and so far no promised return call from Chrysler who gave me the claim number. I hope to have all my paperwork to Lemon Law attorneys over the weekend.
Resolution Team stalls you trying to get you past your 18 months so you can't file Lemon Law. Everyone need to BEWARE. The dealerships are onto this and are probably saying it's not throwing a code when in fact it is, hoping you will just get tired of going up to get your car flashed and go away. 3 times for same problem and it's Lemon Law time. They know it. Unfortunatley its' not entirely free for Lemon Law. You will pay for depositions, filing fees and other costs that can be over a $1000 dollars that is not recoverable if you lose. You MAY not owe the attorneys fees but you also have to pay to have a certified mechanic go through your car. If it in fact doesn't duplicate the problem, you have just wasted more money. The way to go JEEP OWNERS is BLANKET LAWSUIT!! If anyone finds a good Lemon Law Attorney who cares to take this on, I hope they go viral. Until then, they will wait until enough of us, or our children or grandchildren are maimed, burned to a crisp or killed when our JEEP stalls on the interstate or starts on fire.One is too many. If Chrysler and NHTSA are aware of these problems and nothing is being done, someone has completely failed at their job and cares more about corporate greed than a human life.
I believe that we may see a little bit of karma in action here soon. The dealers lie lie lie and stall but the last thing my rep said to me was if I had a legal beef, it was with the dealers not FCA. I suspect that someone is about to be thrown under the bus.
I traded 2 2015 Jeeps in 2012 Chevy Sonic and 1 Ford Edge. Unfortunately my daughter still has her 2015 Jeep and then to the dealer 2 times it's there now she wants to trade it in. I would never buy another jeep as long as I live
David, I think most probably it's going to come down to just trading my 2015 Jeep in and take the loss. Just so not right and if you follow every one hear and go to the other site it's just as bad and horrible for them. The dealers take no responsibility and neither does anyone else. My Jeep at this moment has no fix according to the manager at the dealership. They will always say the cars are running correctly because what else can they say and keep their jobs..
For the V6 owners this tsb update sounds very promising I saw on this thread. However doesn't seem to be for 4 cyl tiger shark. My latitude is in the shop now waiting to be worked on. Interesting side not they gave me a nice new Grand Cherokee and to seems to shift rough. Don't what is going on with Jeep and their transmissions? http://jeepcherokeeclub.com/4- 2014-2015-jeep-cherokee-general- discussion/42226-flex- fuel.html#/forumsite/20486/topics/7 9050?page=10
I guess links don't work here. The link basically says there is a new update and lists many of the codes we are seeing. The update claims to successfully deal with the issues. Can't be sure if the person is being honest and had really tested the cars he claims to have but he seems to know what he is talking about. Hope it's true although doenst say its for 4 Cyl. But I'm happy that they are making progress although I'm taking it with a grain of salt. But I have to have hope.
I see that NHTSA complaints are still coming in for the 2014 Cherokee wobble and trans issues.There are also a steady stream of complaints for 2015 wobbling and trans problems...they know some of us have these defective transmissions ,or maybe the computer that controls it all,or both..I do hear that a lot are having no issues at at that's great I can't say I am one of you,my vehicle was fine after a few thousand miles the wobble started had all the updates made trans worse.these unfixable issues has me driving over cautiously because vehicle is unpredictable.do yourself a favor and stay away from the Cherokee I would also say the way FCA has not addressed these issues properly with there customers,forcing them to drive dangerous defective vehicles is reason enough for me to never buy or recommend any vehicle associated with CHRYSLER
Thank you Wobbler for your informative email. So today I did get a call from Chrysler and they at first acted like they didn't really know about the issue until I explained that I am hooked into all the sites and emails and know very well the issues at hand. He then changed is responses and told me they did have several claims and had dealt with them in various ways from extended warranties to in some cases buying back the cars. I explained my issues and that I did not want to die in my car. He told me I was being recorded of course and I said that was good to please note I was very fearful for only my life but others that might hit me because my cars stalls , jumps, jerks and has no power on pull out from intersections. So believe this... I was heading to Seattle today and I noticed traffic changing lanes and the right hand lane had slowed way down., so I looked over to see what was happing and for real there was a new 2015 Jeep Cherokee Trailhawk just like mine with their flashers on going about 30 miles per hour, I wanted to communicate with the driver so badly but traffic was moving around her into my lane . Now I tell you what are the chances of that. Just goes to show your the percentages of Jeeps out there failing. I then got a call from the Lemon Law Attorney and need to get my stuff in but am trying to work. So the Chrysler person said he would contact my dealer and get back to me in 3 days. So we will see.....I honestly don't hold out much hope from reading those I am following down the same path....Lorrie
Have a 2015 Trail hawk with 846 miles in shop getting a new transmission. Transmission was shipped in 4 days now waiting for service dept to get it scheduled. They have 3 others they are doing ahead of me. Chrysler had a programming problem with the 2014s when they first came out and were delayed for 4 months before they began to ship them out. Thousands were built and sat on lots waiting to be reprogrammed. When they thought they figured it out they started sending them to the dealers. Usually first year vehicles have some bugs to be worked out but this is now their second year. Our Jeep was an early 2015. It sat in the dealerships showroom for 6 months. It is a high end Trail hawk. No one wanted to spend close to 40 grand on a Cherokee when they could get a nice Grand Cherokee for the same price. We were going to order the new one with less options but the dealer gave us a great deal on the loaded one to move it out. I knew it was an early 2015 and I had heard that they still were having tranny issues on some early ones. I took a chance and lost. The dealers know about the problems. They are not surprised when they come limping in. Unfortunately they have to deal with Chryslers mistake of designing an inferior product for something they have to sell. I've had 18 Jeeps of all models, except Compass and Patriot, over the past 35 years most have been great trouble free vehicles. I guess they were do. My dealer has always been great and always took care of us. But he can't redesign the transmission. He can only replace it with what they are given. I hope it works. If not I would definitely stay away from the front wheel drive four wheel drive Jeep models like the Cherokee, Compass and Patriot. It's a shame because we do otherwise like this vehicle.
I have been following all the people like you and myself and have really learned so much. I have early 2015 Trailhawk with same issues. You probably have read above. I am dealing with Lemon Law and having to go back in for yet another update. Tranmission still does not work after two visits, yesterday my back up camera just went out and I also received my third recall notice for airbags. My car continues to fall apart. I am going to rent a car next week so I can take my clients in my car since mine is a rolling death trap. It is not dependable, scares me to death the way it stalls, jerks, and after breaking down twice, I am done. Hope you get yours fixed but I don't hold out hope any longer. I hope I go to the mailbox and get another recall notice for the whole car.
My dealer has Chrysler paying for a rental through the warranty of my Cherokee. Mine has been in for the second time (same issues dropped out of gear pulling out of driveway got service trans, service parking break and engine light came on)
First time software update (didn't work) second time they are going to change the transmission, will arrive next week and two days to put it in. I like everyone else would like to know why so many don't have issues and what is the factor for us that do have issues. I pray I get a properly built tranny and the install gets done correctly. The thing that irritates me is that instead of having the mechanics make the calls, they pull the codes and then call Chrysler and wait for directions as to what to do or what they are going to be allowed to do. It's pretty obvious that all the dealers and Chrykser are swamped with this problem. It's only a matter of time before a class action lawsuit and major recall take place.
Im not even to the new tranny stage yet they say there rebuilding it! And there waiting on a tool!? I find it even weirder that they ordered parts before thsy ripped it apart! I dont want a new vehicle with a rebuilt transmission before my second oil change! Im 16 days in shop WA state! I want to know what to do! This car is unsafe and unreliable!
Our trailhawk was due for its first oil change. After waiting a few hours, the sales manager comes up to me and tells me that our jeep will also get a complimentary software update which according to them it didn't need a month ago when it was in the shop. Is this a normal procedure that they just update the software that runs the transmission or shouldn't we have gotten a recall notice? I asked the service department if our car three a code for them to do an update and they said no . it just didn't feel right that I waited hours for only an oil change and then I'm told I need a software update. Has this happened to anyone?
It's amazing how they are trying to hide this from you.. if you look at all the notes above on this board most of us have experienced full transmission breakdowns. I am on my third update and you would think knowing the huge problem they have it would be a recall situation but instead you break down on the interstate..then get towed in. After the first update you get your car back and then it jerks all over the place , stops, stalls and you go back for another what they call a "flash"....I am on my third...most of the people on this site are seeking attorneys, Lemon Laws and or just taking a chance their Jeeps will be repaid..
There is something going on with the "Flash" or computer upgrade that the dealers are installing. It seems as though when they flash your vehicle so it can tell which transmission has the faulty programs which cause them to fail. It will soon trip the malfunction indicator light for the transmission which then tells them to replace the transmission. It just seems like a way for Chrysler to side step the recall process and still get the dealers to get the Trail Hawks that need one in for a new transmission. It's just too co-incidental that people are taking their Jeeps in for a simple oil change and coming back with having to replace the transmission. That transmission can go out at anytime. Ours went out with just 846 miles. It wasn't in for an oil change or anything else. It just started to roar and then wouldn't go forward. Ask before you have any service work done and see if anyone will explain it.
Work on our Jeep was done in 4 days. From the Tranny coming in on Tuesday to us picking it up the repaired Jeep at the dealership on Friday.
Not sure why some people get Trannys after first failure and many others like mine they keep "Flashing" Hope yours works and they put in a really "new" updated Tranny and not just one of the same ones in the Jeeps now that keep failing as many others are on their second one. Keep us posted..
What I'm trying to find out if my jeep threw them a code that made them install the update or if this is standard procedure now? It was only in for oil change no word at all for flash and then when they supposedly took it to get washed they came and told me it needs an update but wouldn't tell me why. I called the service manager who wasn't available to speak to me and waiting on a call back. I just don't want to be driving the car with my kids in it and have the car stop somewhere and get into an accident
That's a really good question because after my first "flash" where my Jeep stop on the interstate is when it developed the lower shifting issues. The first Flash did get my car running but developed all types of other issues. My Jeep also stalled on pull out into an intersetion with traffic coming and is unreliable which is why I won't take anyone in my car until I know I can trust it. After the "flash" many times when I accelerate on a pull out from a stop is revs before engagement then jerks hard and thrust the car forward, my fear is that it just dies again. Very scary and unsafe. Sounds like your dealership is not being honest with you and down playing. I sure hope you don't develop these issues but keep coming back tot his site to see others because this has really helped me.
Update: Just got my Latitude back from having tranny replaced. Turns out it was a factory rebuilt transmission not a new one like I was told and I had to ask before he says yes but it's factory rebuilt. Not sure if I like that. Anyway runs smoothly, shifts much better in lower gears and actually seems to get into the later gears where is before I rarely felt it shift into them. It does seem to have less power from the engine to get up and go, however it seems I have enough power. Can't explain it but the engine revs less when I accelerate. I kinda liked the way you would hear the roar as you accelerated. Anyway, have only driven it about ten miles. Will keep updating how things go. I was told by a friend who works for Ford in the car industry that this will be ongoing but they WILL get it completely taken care of. Chrysler is loosing a ton of money with all these repairs and their new hot seller is getting a bad rap. It sucks we all had to be the testers for this new car but I think they are getting closer to resolving this issue.
Great update, I, like you am not sure about a rebuilt tranny, did they extend your warranty? After my second flash my car lost power, it does not get up and go. Monday mine is back in. Odd that some people get new transmission right away and other they keep flashing. I will see what they say next week but am learning from all of you so thank you for updating.
From what I'm getting they're replacing transmissions where the snap ring has failed in the transmission. The code they pulled from my jeep was tcm P0810 clutch position control error. I'm not sure if that had to do with the snap ring as I'm not a mechanic. My theory is all the hard shifts (and I had a few that felt like my transmission wanted to drop out of my car) were damaging the components of the transmission and thus causing failures, I think the flashes if done in time would have prevented the damage. I was never even aware there were flashes that needed to be done. And they acted like they had never heard of the issue wasn't till mine dropped out of gear that I started hearing all this stuff. I don't see why the warranty wouldn't still be good but I also bought the extended warranty when I bought the car. The drive train is supposed to be covered for 100,000 miles. When driving for another ten or so miles and seems the learning process is going well, feels like I'm getting more power on take off, however at one point going up a little hill it's like the transmission wasn't expecting it and didn't give the power I wanted but still was enough as was in the 30 mph area anyways. Things seem to be okay. I must say I missed this little car and I'm praying it continues to drive well.
interesting little article on the subject. http://www.autonews.com/article/20150502/OEM06/305049965/fca- transmission-fix-focuses-on-snap-ring
Update on my trailhawk. It's been about 6k miles with the new transmission that was replaced at 900 miles. Nothing out of the ordinary so far, still some slight jerks like everyone else has. I also went in for my first oil change (scary moment since everyone experienced problems after this) yesterday. I'm not sure if they flashed anything but I am praying nothing happens still! GL Cherokee owners
Richstress, thank you for the link, I am printing it and taking it with me. I don't want my Jeep at all. I plan to use one of the avenues available to have them buy it back so they can crush it or just give it to one of their people to drive...good luck. I am so sick of these issues. I wanted to buy American Made and I did.
Add me to the list! 2014 Cherokee latitude 6cyc. Bought in November 2014. Started having problems at 2,000 miles and was in the shop for the same service transmission issue 3 times with reflashes preformed, the 4th time was around a month ago and they replaced the transmission at 10,000mi. So far seems to be driving good at 11,000 mi (still a little jerky occasionally, but MPG has increased (24-25mpg). It used to only get 21mpg or so. Anyone had repeat issues after a replaced transmission? Very frustrating! Has anyone checked into a lawsuit yet?
Derek, sounds like you have the same as most people here. Hope your car continues on a good path. I have submitted my paperwork for the "Lemon Law" and also have a case number with Jeep. I have been following whats been happening to everyone else on this site and also the Jeep site and just have serious doubts this can be fixed and these car will have any value left all. Many people have had new transmissions and their cars are still not right. I don't know how this is going to work out but this car is not safe to drive and dangerous.
I'm sorry you have continued to have issues Lhoover, hope you get what you want from Chrysler. It has been a very frustrating issue dealing with the problem. I personally never felt in danger in my Cherokee. I could go months and the transmission would run great, than one day it would give me a rough shift out of no where, finally dropped into neutral in the driveway. It does seems the problem is getting better for most people. Knock on wood, as I'm still only 25 miles on the new transmission. I can understand you wanting a new car. I looked at a lot of cars before I got this one and loved it. Although if I could afford the gas I would go back to a Toyota 4Runner that was my last vehicle and it ran for 20 years with almost no issues. In fact my tranny finally went out in 2014 and decided to get a new car with better mpg. So when my tranny went out at 8000 miles I couldn't believe it. I just don't think any American cars are that reliable. I personally don't want to deal with trying to get Chrysler to buy back my car as I've heard they can drag that oath on for months even years and beyond the sort Lemmon law period here in Utah. But if goes again I will lawyer up and start down the legal path.
Rich..thank you for your thoughts above. I hope your Jeep is fixed. I have no idea how this is going to go but will let all know. The reason I just don't feel safe is my car has stalled now twice when I pull out into traffic and when I go to change a lane or need to speed up it just doesn't have the go. It reves like its going to but just hesitates and as you know those seconds mean everything when your in traffic. I can't depend on it in any way.. I am finally getting 21 mpg. some times. Just a total disappointment on so many levels. I will see what happens next week as it goes in again. I don't think it's acceptable to have a new like then put in a new transmission and still have even occasional issues because what does that mean in the future when there is no warranty. How can I possibly afford these "flash" updates that they seem to need all the time. How can I afford to fix all the things that just keep going wrong. I ready here so many people that have had the new tranny put in and still have issues. Just lost with this. Thank you for your comments, really appreciate all the people here.
http://www.freep.com/story/money/2015/07/26/fiat-chrysler-nhtsa-fine-recalls/30693265/ In addition to the penalties, the order requires FCA to: ■ Offer owners of more than a million Jeep Cherokee that are prone to deadly fires to trade their vehicle in for above its market value, or receive a financial incentive to get a trailer hitch installed for additional protection.
From what I can tell, the first recall which covers 2014 and 2015 Cherokee's is for the security issue and Nav/Entertainment SW update only, the second recall is for older model Cherokees with potential fire issue. I don't see anything that covers the current model transmission issue. For those keeping score, I just received my second new transmission (First on at 500 miles, second one at 10,000 miles 2 weeks ago). After this latest transmission and software update the shifting is noticably different.... but I still get occasional hesitations or rough shifts from Neutral to 1st or 1st to 2nd. Other times it is very smooth. Not sure what to do, other than hope this increased scrutiny by NHTSA, forces FCA to address the transmission issues. Mike
Sorry, I guess this article and video describes this news better: http://www.foxnews.com/leisure/2015/07/27/fiat-chrysler-faces-record-fine-over-recalls-must-offer-to-buy-back-500000/
Wow, was just going to post that link for the massive recall. Looks like the heat is on. Hope they give us the option to buy back our Cherokees as well, sad thing is I really love this car. At any rate maybe this will get them to really fix the problem. 100 miles on my replaced re built tranny and for the most part running smoothly. When I shift into park feel a very small subtle bump. Nothing at all like before but still any little thing concerns me. I do feel as if I have gained power through the learning process. Seems to know now I need some power when turning into road. Also was happy when I tried some steep hills and had no problem with lack of power.
Mike, Rich and team, well timing is everything I thin,, I so fear if I let them replace my transmission is will follow like the others and I am on the path to a second transmission. This just can't be right and I don't want a rebuilt one. My car is in the shop "again" as I type and I love my loaner little Nissan, forgot what a good shifting car feels like. Any way I am waiting to hear back from the Lemon Law Attorneys as I sent over all my papers. My car's camera is out, radio is broken and of course shifting is still not at all acceptable. I am praying they recall these cars. If I hadn't come to this site after my transmission broke and by chance I googled to see if their was a problem no one told me about I would be lost. Thankfully to all of you I am hanging in and hoping they step in and make them buy back these Jeeps. Thank you so much to everyone who is posting because it's going to take numbers of us to get this done.LH
Lhoover I think you're better off having your transmission replaced. you can demand a new one but even a rebuilt one would be better than the one you have now, it sounds like you have the control clutch/snap ring failure, which needs to be fixed and I haven't heard of any jeep techs that are trained to fix that yet. That's why they are replacing instead of fixing in shop. The camera might have to do with the radio as well. I believe with the lemon law you are required to be another FCA car, could be wrong but that's what I've heard.
Thank you for this advice, I see so many others on this site who have had their transmission replaced and still not working. Why is that? I agree with the radio/camera. When I took it in today I had received a recall for the radio but they told me even thought the recall went out they don't have the software update available to them yet. You know I just don't have confidence that any of them know what to do. I guess I am really wrestling with the fact I financed this car and it was farily expensive. Will it be worth anything? Would I be better to just hang on here and hope the government steps in and fines them even more until these Jeeps are bought back and if they did what would they even offer. I doubt we can be made whole in anyway other than just pay the car off and hope for the best. Really want to hear from the attorneys and the what Jeep has to say. They gave me a case # which might just be hot air too. No trust at all. Look at all the other people they killed in their cars and hid....
@Lhoover, Im thinking other people received the same transmissions that had the same snap ring in the wrong position, so really no different than first. That's my guess. I talked to a friend who has worked in the car industry for over 20 years. When I asked him about trading my car in and if was worth taking the hit (I also financed mine) he advised I was better off (financially) waiting a year or two till they get a true fix. He also says he has no doubt they are working hard to get it resolved because they are loosing so much money and reputation, add the major recall and you know there are heads rolling to get this fixed. If my transmission holds up, as far I can tell it's fixed, it runs much smoother now. Maybe you should look into a different dealer? Some are better than others. I will also say I think there are trolls out there on these sites just spinning stories about multiple replacements and buying many cars that all have the problem, not to say it's not possible it happened but some stories just don't add up. You have to figure they have sold thousands of these cars and most people are happy. You seem to be on the right path keep on the pressure.
I've had my new transmission in for about 5 or 6 weeks now, and things are smoother: - it no longer wants to go 20mph in forward or reverse with my foot off the gas (this was the case about half the time). - it hasn't stalled out while trying to accelerate from rest (this happened twice and both times was scary) - overall it's driving pretty normally now, however when I put it into drive, it feels like I'm grinding something with the shifter; i dont know if it's a problem or not, but it's a constant reminder of the transmission problem I had. I knew I should have bought a Wrangler. Good luck to us all.
I should have also said that it's no longer occassionally jerky (a few shudders per trip) during normal driving.
We are in the re-flashing cycle. 2014 Cherokee Limited with the 6 cylinder engine. No real problems with our Jeep until we took it in for an oil change and they provided the "Reprogram PCM TCM update campaign." After that update the Jeep would clunk, stall, and not accelerate through turns. Two weeks ago they "got a new update" that was to fix the previous update. Now we are going back again this week. I want out of this junker....
Same bloody thing. Right after first oil change and "updates". Why did they not update it before you test drove it or had it for 3 months? Because you never would have bought the car then. Why after 3 months? Because then you can't return it. Serious fraud happening. I hope one of these law firms is putting this story together.
I think I am going through the same thing as everyone in this thread. I had to take my 2015 jeep trailhawk in with a broken drive shaft at 1800 miles. The ring that holds it together busted. I almost wrecked my car with my daughters and grandson in the vehicle. My sunroof did stop rattling after about 800 miles. Last night received an email about my transmission light. Got in this morning and my light was on and now my park assist is disabled and will not re-engage.. taking it to the dealership today. I am very concerned after ready all these posts. I am a first time jeep owner. Last time in the shop I had to raise a stink to get a free rental car. Better not have to this time...
I also am experiencing similar defects. I bought my cherokee 2 months ago and my transmission is unresponsive. The non acceleration in lower gears, jerking And shifting issues. I too had pulled out into an intersection to make a left turn only to step on the gas and go nowhere and almost be hit by an 18 wheeler. I bought this car because my wife and I are expecting, and wanted more room and safety. Well I got the room part. I am honestly afraid to drive it as this has occurred multiple times. I have roughly 5000 miles on it. And I'm about to take it for the first oil change. After reading some of the posts it worries me that more damage may happen . I would like to get rid of the jeep as soon as possible .
So sorry to read these posts but very glad my wife and I did as she's in the market for an SUV. She was heavily leaning on the Trailhawk but not any more. Question, are these tranny issues specific to the Cherokee only or is the Grand Cherokee with the 8 speed tranny having the same issues? My wife have wondered why we haven't seen any Cherokees (lots of Gr Cherokees though) or Trailhawks on the road. Now we know - they are all in the shop! I hope they fix this soon and makes it right but somehow I doubt it big time!
Three days before the one year anniversary of my 2014 Jeep Cherokee Latitude, my car died on a major road during lunch traffic. "Service Transmission" and several other warning lights went off. No power. Just dead. Towed to dealer. Got the car back the next business day with them saying it needed a TCM. Picked up the car and the very next morning on my way to work it died again with the same codes as before. This time they replaced the transmission altogether. Now I'm having issues where I put the car in drive but nothing happens. Literally revving the car and it sits still in drive. I have to go to park, drive, reverse, drive in order for it engage. Of course the dealer can't duplicate it. They never keep the car long enough to duplicate! We've retained an attorney as this falls under Lemon Law in Ohio. Thank goodness it was 3 days before the statute would have expired. I'm lucky. Now we have to fight a major corporation which doesn't make me happy.
Thank you to all of you who are helping me and emailing. So I got my car back yesterday. Before I even left the lot my back up camera failed again so I pulled back in and went back inside and they ordered a new one. They reflashed my transmission and it does drive better however it still jerks at low speeds. I have had all the issues above, stalls, jerks, revs and go nowhere as all of you. I have been back 3 times and now just am at a a loss, they recalled the air bags, the seat belts, the radio and the Uconnect, the transmission which is the biggie you get to find out by just plain old breaking down. Odd think is my transmission fluid was low and they said they really had no idea why, it does not leak but hey this is a new car. If I hadn't found this site and all your help I would be so lost. The Lemon Law attorney is waiting for me newest report and one other thing. Chrysler calls me and told me my car was fixed. Really!!! The good thing this last time is they were able to pull the error code and agreed it was not working. I asked them why theydid not recall the transmission, I asked them how was I going to afford this car when the warranty was up. So I am going to be left with this I fear, a low ball offer to buy back and or an extended warranty. No way...I am bailing on this car before I get killed or hurt others. I feel so badly for everyone on this chain because I am sure your all hardworking people who just deserve better. I didn't by the Lexus because I wanted to buy American Made....This is a colossal financial loss and mistake. .
I got a 2015 trail hawk it had PTU replaced at 3800 miles still having transmission troubles have done all software updates they have helped but is still get no response when I accelerate big delay even if I push the gas pedal down then engine races and jumps in gear. Does not give code and does not do it all the time but it unnerving pulling out in traffic and your car would move with car headed at you or in a tight spot and it decides to move and it jumps into gear. Dealer has not been able to replicate need to be fixed hate leaving a week at a time for them to try to get to act up. It could shift fine for a month. I submitted a complaint to the NHTSA if they get enough complaints maybe they'll force them to fix it or take them back. I like the car if it wasn't for the trany problem. Hopefully they'll fix before someone gets seriously injured or killed.
Your story is just exactly like mine in part. I have a new 2015 Trail hawk and the reving and jumping into gear is so dangerous. Mine just plain stopped on the interstate and I had to limp off to the side. I put it in reverse and then restarted and it took me several tries get it to move. I used my flasher and went as fast as it would go with my foot to the floor and got it to about 5 miles per hr. That was my first experience, after the software update is when all the other problems with the jerking in and out of gear began, so really they don't have a fix. From there my problems keep compounding. Now it's my Unconnect, radio and back up camera. Just had my third flash and drove home. It is better but still hard shift at low speeds. It is not fixed.
The more experiences I read about the more fortunate I feel that I got a new transmission put in relatively quickly. Friends, these flashes and updates don't help and won't help. We all need new transmissions. My dealership told me that it is an electrical problem in the tranny that can not be fixed by repairing the current transmission, let alone flash updates. Get a new transmission or lemon law/lawsuit. Nothing in between. A law firm in Canada recently launched a $5.8B class action on Chrysler regarding poor recall operation. They're getting attacked hard.
Thank you for this update. That really explains why it's hard to duplicate but happens all the time when driving. It makes sense for all the other issues I am now having. I am using my Lemon Law.
We know it's the snap ring in the wrong position that causes the transmission failure and all these problems. 2nd time in I demanded a new transmission later
^later I found out the "new transmission" they put in was a factory rebuilt transmission and was a little pissed off they said "new" but again talked to a mechanic friend and he said if it's factory rebuilt Its a quality job and I should be fine. My new transmission is much smoother in first gears and actually shifts into later gears. However the big question is will it hold up as I'm only a couple of hundred miles on the new one.
Very helpful, just reading all these things makes me so untrusting of them. Telling you it was new and then put in a rebuilt one!!! Really...You know new is new..right...maybe it's true a rebuilt one is just as good but it's just an indicator of what they do. I just have no trust. Good luck and I will be tracking to see how's yours is holding up. I am gong to ask for a new transmission. Thanks all
Hello All, Hope everyone is well. Just wanted to chime in and provide an update on my situation. As I've stated earlier in this thread at this point (2,400 miles) I have not been experiencing trany issues until this week. Was at a stop sign and went to accelerate and the engine just started revving followed by the trany engaging. After that the shifts were erratic. On top of this, the engine is still loosing a great deal of oil but I dont smell burning and nothing left behind after I leave a parking spot. Lots of blue smoke on start-up though. Question. This could be my paranoia with the car but has anyone experienced getting shocked from touching the car when it's off. I would expect this during dry winter months but this is happened sporadically whenever I exit the car and in ~90 degrees in NY. Again, I could be just overthinking everything with this car at this point. Have another appointment with Jeep this coming Monday. Thanks All.
Lucky number 3... The 3rd "newly installed transmission" is the charm, Right? (or should we say 4th; taking into consideration the factory installed transmission) Purchased a 2014 Jeep Cherokee Trailhawk, V6, in May of 2014. I filed the Motor Vehicle Defect Notification Form on 7/15/15 after 21 visits to the dealership(s) for repairs to include 2 new transmissions and 2 new emergency braking systems. An appt. was made by Chrysler for today for the final repair attempt, however, we didn't make it to today. 2 days ago, the Jeep once again died and would not move. (at least it was there on time for the appt.) Chrysler Rep. arrived at the dealership today and do you want to guess his resolution??? Yet another transmission.... I am truly at a loss here.
Just read your update and I am just amazed at this I am right behind you with repairs and similar story. I by chance stopped in one of the communites I work with an noticed the sale agent had a brand new Lexus. I commented how much I liked his new car. Here's the horrible part...he said you know I had a 2010 Jeep, I just got sick and tired of all the transmission and electrical problems. My heart sank....that's where we are headed unless the Lemon Law helps me...so very sorry, just plain horrible.
Hello folks, I guess I am joining y'all. jeep cherokee 2014 latitude with 6125 miles. I had to transmission recalls, up to the recall time I have not had any problems,. except that I noticed what BGM001234 had noticed, when I stop my car in the garage it is really hot, I have never experienced this with my previous cars BUT hands down they were all TOYOTAS until I decided to change and by american made SCREW the economy. Anyways, after the 2 recalls for tranny programming I have few incidents of harsh shifting specially when I stop at a stop light the car hardly shifts from first t second gear. I called the dealer and toke it back for more PROGRAMMING or so what they tell us. after that I haven't noticed any issue up until I took a trip to Long Beach we were five people in the car going on Carnival cruise for 3 nights, fortunately we were lucky nothing happened, we parked the car in the parking lot went on the cruise, we came back on Sunday get in the car battery is died, I was a 100% sure we didn't forget any lights on as I double checked before leaving, we call a AAA for a jump start, after the car started many warning lights were on, check engine, service transmission and parking breaks, also traction control light. I tried to put the car in reverse it barely moved and then got stuck in Neutral gear. call the roadside assistance and they toed it to the next dealership in Long Beach, needless to say it is not the way you want to end a vacation, of course no loaner as they told me I didn't buy the extended warranty! they knew it was going to happen so they put it on the extended warranty. anyways, it was a Sunday and the sales person that was their didn't even pay attention to me, seems tired of others brining the cars for the same problem. dropped it as service dept is closed until the next day by noon I call and they say they haven't checked the car BUT 10 minutes later they call me back and they are going to put a new transmission! ouch, yeah I read almost every comment here, it is exactly the same issue for almost all of us. This car is a junk, and I don't trust Chrysler any more, I so regret buying it, but we need to focus and bring actions against them, just look how many people are experiencing the same and they are still selling their crap. the recalls are to avoid returning the car, just to keep the transmission lights from appearing until the transmission dies all at once. I don't trust the car any more, do we need to wait until people actually die hundreds of them to have a resolution for this problem. I am really frustrated, and I hope this company goes bankrupt and disappears for ever. I will buy any foreign made from now on. good luck to you and all of us in finding a resolution because what we have has almost no value at all, RESALE maybe on CL for few bucks! good luck with that. I am going to try for a law suite as I have read that a new transmission will doesn't resolve the issue, they will keep changing transmissions until I run out of warranty and then I am stuck with useless car, shame on chrysler.
I agree with NBH82 above. The deception, fraud and tier level stall tactics are so bad that these basic warranties are not being honored at all. What is going on with the 9 speeds is far worse than what happened with the Ram. Check out some of the other boards. They are now censoring threads and shills are attacking messengers like it is all the fault of the customer.
Another update: As I mentioned above I had another appointment scheduled with the dealership for this past Monday but could not make it in due to a work commitment/travel. Drove to the train station this morning without issue but when started the car after work experienced the same issue when the Jeep had 304 miles on it. Engine light came on and started flashing and the car shaking. When this first happened the tech that called me indicated the upper head of the engine went, but followed up the next day and said it was just a bad spark plug. I assume they'll tall me the same story once they've diagnosed the problem again. Can't drive it to the dealership so it's being towed tomorrow morning. I'm so done with these issues and I haven't even fully experienced the trany problems yet. Many wasted hours of my time and now confidence is completely lost. I don't want to get into the vehicle anymore.
BGM001234 I hear you. I received a call from the dealership and they said my car is ready, I am traveling tomorrow to bring it 4 hours and a half of drive back on the car and I don't trust it at all, it is not the same feeling anymore, my feeling now is what if it breaks in the middle of the traffic of LA freeways, it could cause accident. I will be praying all the way that it won't happen. I asked them if the car is safe to drive and there are no lights like check engine is still on and they said the car is ready and fine, We will see by tomorrow.
Dropped my 2015 trail hawk off at dealer again to see if they can fix it still has the problem there's no response for About 2/3 seconds then it takes off depending were accelater is positioned hate pulling out into traffic and your car doesn't move and you can have gas pedal to floor and when it does go it revs up and slams you forward. I don't think dealer will be able to fix it gives no code if they don't get it fix this time I'm getting layer and going for the lemon law.
I have a 2015 jeep cherokee latiitude, at 4000 miles my transmission had to be replaced. I experienced jerking when i drove, hard shifting, and a major delay from when i pushed the gas pedal and when it would accelerate. This has caused issues with traffic, being almost tboned with My wife, 1 year old son, and I in the car. Now at 6000 miles I'm going back to the dealership with similar issues. I'm concerned with the safety of my family driving this vehicle now. According to the FCA over half of all 9 speed transmissions have had these issues that we all have discussed and they have been replacing 12-15 transmissions a week. Another issue we all are facing, is that the resale of this vehicle is being affected by this. If I try to sale this vehicle i won't be able to get nearly enough back of what I put into it. I'm trying to find out my options, I've been contacting lawyers about this issue to see if there is a way to get this solved by lemon laws. I was curious has anyone had any success with the Lemon law or is there a class action suit trying to recover the loss of the value of the vehicle?
I don't know if this is only for California but couldn't hurt to call. Looks like there is a class action lawsuit about to happen. http://www.jeepcherokeeproblems.com
Thank you @Richstressedjeepowner, I was able to use that link to find http://www.texaslemon.com/lemon-law.html for Texas residents. Not as organized for the class action suit as yours but hopefully I will get something from this.
Fortunately the replacement tranny I received is running great. As of now Im not involved in any lawsuits but If it goes again I have no choice but to get a lawyer. Can you point to the source of info that half of 9speeds are effected and they are replacing 12-15 a week. Would be good to have the info if needed or to at least put it out there and keep pressure on FCA.
Yes sir, Car and Driver is the source, here is the link http://blog.caranddriver.com/holy-shift-zf-9-speed-automatic-problems-mount-chrysler-releases-third-software-update-for-jeep-cherokee/ "While NHTSA has not launched an investigation, Jeep dealers are replacing between 12 to 15 transmissions a week, according to AN."
One last thing, AN is Automotive News. “We have had to do an inordinate amount of intervention on that transmission, surely beyond what any of us had forecast,” FCA CEO Sergio Marchionne said at the Detroit auto show last month.
I would advise everyone to get a lawyer! I did! Lhoover if you are still waiting on a answer im sure mine will help as we are in same state and will help instantly! P.s. my POS is still in the shop! Plenty more issues and one new tranny!
grgaz...thank you so much, I am sending in more papers this week. My car has to go back again, just as yours I am sure. I just feel a little lost with all of it. One thing after another and you know they really do not have the answers. So appreciate your help.
Everyone with Transmission problems, If you haven't done it already please go and file a complaint with the NHTSA. we need them to put pressure on FCA to do the right thing. My replaced transmission is running really great but for the m most part it ran great before it failed the first time. Just want the NHTSA to be aware of whats going on. https://www-odi.nhtsa.dot.gov/ivoq/
I used to see the past services performed on my car online on the owners website, but right now it doesn't show anything, is it just me not getting anything or is the part for past service is down, can someone check it for me and let me know, I didn't keep track of the service information so far, I know it is the 3rd time being back to the dealer for the transmission but don't have papers that shows I did except the last one which I will get tomorrow and plan on saving everything from now on.
Im not sure website you are talking about NBH82, can you post a link. I didn't save my paper work (or misplaced it) from my first transmission problem would be nice if I could access it somewhere I know my dealer probably has the info not sure if they will be happy to give me a copy knowing It could be used against them or FCA.
Complaint to NHTSA submitted as of this morning.
I never looked on the Mopar site for service history before. There is nothing there on my service history now. What I did notice though that the intermittent rear hatch that I have been reporting for months is on there for a recall on my vehicle and it says NO PARTS AVAILABLE. Two different dealers have told me there was nothing they could do for my hatch because it did not show up on a list yet there it is. To date, not one single complaint was ever fixed under warranty and it seems many of you are in the same crooked boat.
That's why it's important to file a complaint with NHTSA. They will make/put pressure on Chrysler to fix the issue.
I filed with the NHTSA long ago. I have noted that there are far more complaints on there now than there were just months back.
Ok here is the update on my car, Yesterday I went and picked it up from Long Beach, yes the transmission they have installed is the factory rebuilt one. anyways, I drove it 4 hours and a half to home and it drives different all I can say, it jerks more than before specially when going to a full stop and starting to move again. But there was no warning lights on or anything. However, after parking it last night in the garage today I needed to go buy some grocery I get in the car and battery is died again, I can see already that 2 warning lights will stay on, one of them is check engine, but need to start the car and see if it stays, waiting on my other car or just going to call roadside assistance again. Why the battery dies? I have no idea, it is so frustrating. I don't know what else to do.
On the mopar site it used to show past services performed to the vehicle, in my case it was only the oil change services, but now it doesn't show anything, it still shows the recalls but that is it. I wonder why? I do have a copy of the new work performed on the car which is installing the rebuilt transmission, but I don't remember if they gave me papers to sign when I took it back related to transmission jerking which I did once before, I need to save every paper now, was hoping it would be there on the mopar site but NO.
latest update, did a jump start and thankfully no warning lights on, I took the car to the dealer and another weekend with no car, no loaner either. Now seems likemy car has electrical problems along with the transmission issues, not sure what is next.
All, Regarding the last 3 posts. I know how frustrating this is as I'm also without a car this weekend due to not only transmission issues but the engine which is the centerpiece of problems with my Cherokee. Definitely keep all your documents and print to PDF the posts your making for your records/archiving. Don't know to what extent it will be helpful but preserve all of this info in the event you need to speak to an attorney. I've also downloaded an application on my smartphone/android so I can record all conversations I have with the dealership and Chrysler. I've never reviewed service records on the Mopar site but it they disabled the feature the reasons are obvious. Don't know about everyone else but they also will not communicate with you electronically/via email and will only provide you with a link to upload documents, etc. Correct me if I'm wrong on that. Their limiting electronic trails intentionally because if this gets big (it already is) and people are seriously hurt or killed there will likely be an electronic discovery request/preservation.
Thank you all for the updates. My car goes in again Tuesday for new back up camera and same transmissions issue. After the last "flash" repair it drove for about 10 miles and then began the same issues with the low speed jerking. I step on the gas and it just does not pick up and go. A new transmission just will not fix this car from reading all of you that have that done.There has to be a serious design flaw because from what I read here and others this is not a new problem. Has anyone actually had their cars repaired and is working? I have ot seen one. The service tech told me "they would keep trying as long as I would? What? So to sum it up I have transmission issue and now electrical issues.We are all doing the same things, same results. It's time we took serious action. These Jeeps are dangerous and this is just wrong on so many levels.
If you want to laugh visit Jeep.com. Apparently they are having a summer clearance on select cherokee models.
MMMM I wonder which ones....
Once again my replaced transmission runs good, shifts smooth and I have power when I need it. You need to have yours replaced. If you go to jeepcherokeeclub.com there are lots of people who have had successful repairs. Lots with problems as well but I'm starting to think their are bs stories there as well. if you have control clutch snap ring problems flashes aren't going to fix it. If your car has slipped out of gear, there should be codes showing it and thats enough to change your transmission. I don't know who is servicing your car Lhoover but I would recommend going to someone else if they haven't taken care of you.
Rich, Not sure if people going to other dealerships to get their cars assessed is going to help. My case manager asked that I do that and it didn't help the issue. Seems to be a combination of software and mechanical issued that were not properly identified prior to releasing the vehicle to the public.
Ahh, the case manager. Which one do you have? I've had Wendy, Jason and Brittney. None of them have been a bit of help so far. I'm going for the lemon law and get it done!!
Our electrical issues thankfully got fixed by the new dealership and they also updated the available BCM and TCM that the dealership where we purchased the vehicle wouldn't update for unknown reasons. The dealership we purchased the vehicle at has been very unhelpful and lied to us that no other software updates were available on top of lieing to Chrysler that they couldn't duplicate issues when the service manager told my husband that he could feel the issues while driving and thought it's transmission related. Anyways, after the TCM software update, we feel the car rapidly jerking while it is shifting, something that it did not do prior to the update. Called out case manager back at Chrysler and were told we need to make a new appointment. This will be the 5th time at a dealership. We are happy that we have not had any electrical issues anymore, however, the new jerking motions make the car feel less safe especially driving it with our kids in it. I love the design etc of our Trailhawk and hope Chrysler gets it together and fixes transmission related issues. Yet nobody should go through what everyone on here has gone through already.
has anyone heard any updates in regards to the uconnect recall?
BGM001234 I agree to a point but my dealer did one flash to try and fix the issue when mine wouldn't go into gear, it didn't work and on the second incident replaced my transmission they couldn't get me in, to work on my car for a week but my service manager went out of his way to get my car there ahead of time so he could just start the paper work and get me into a rental the next day, so I wouldn't be without a car. No they haven't been perfect but I get the feeling that the things I'm not happy about with their protocol has more to do with having to listen and go by what FCA is telling them to do. The dealers that are having people come back 5 times before they will acknowledge the transmission needs be replaced are horrible. If it's shifting roughly and had stalled it need a new transmission. They do no for the most part what is causing the tranny issues although you are right it gets complex adding the software and other variables to this transmission.
I went to Uconnect and downloaded the "hack" fix to a thumb drive and fixed it myself. If you are decent with computers it's very easy to do and takes about ten minutes. If you are bad with computers you probably should just call your dealer. I heard they will do the update or send you a flash drive with the update in the mail and you just stick it in your USB port and the follow the instructions on the screen.
Thank you Rich, very helpful. My car is going back on Tuesday. Same tranny issues and they ordered me a new back up camera. Really appreciate all the help.
My first case manager had no idea that FCA even sold a 9 speed transmission. Really gave me a lot of confidence that she was on "top of my case" as she stated. The next one Lana who sounded about 12, called and left a message that she was taking over my case but a holiday was coming up 4 days away and she would call me immediately after the holiday. I never heard from her again. Then after I posted on another board that I had taken my car to an independent mechanic who immediately proclaimed my tranny defective, I was put in contact by one of the "Jeep Cares" rep named Jake. Now he seemed very professional at first but after a month and a half of more service calls that didn't fix a thing, he called me one day and said FCA had done all they could for me. They had decided that the "Trail Rated" Trailhawk with a Sand mode knob really didn't belong on the beach after all. Forget all about all the promotional videos, commercials and dozens of lying salesmen claiming that it would be off road capable. Also forget all about how I could drive the TH all over the very same beach before FCA disabled my car with R01!
Just got my car back, they installed a new battery, as I said it doesn't drive the same at all, part of it could be me but I think it has less power now. also shifting is different I liked the way it shifted before they change the tranny. also noticed that the engine is VERY loud, although the Rev is barely on #2 but the sound of the engine is so so loud, not sure why! untill the next issue with this car, somehow just replacing the battery doesn't sound a solution because there could be an electrical issue with the car, we shall see in a few days.
Wow, your case sounds like mine. I wonder how many case managers we get? I'm thinking that they are just stalling so we pass the 1 year mark and the lemon law will no longer be applicable. I am going ahead with the lemon law as I bought my jeep last October and I want to make sure I get filed before the 1 year mark. I think you should do the same thing.
The 2015 model year has the auto start stop engine feature if I am not mistaken. Its purpose is to automatically turn the engine off as you slow down to a stop and the start it again when you take off from a stop. Seems to me that this could cause some of the jerky low speed shifting and hesitation on take off. Especially if making a left and you creep up and have to stop a second time after pulling out into the intersection a bit. It could also cause the reving and then the jerk/lunge like take off as when the motor is starting and you comtinue to depress the gas it could start with your foot at half throttle. Also I always wondered how much wear and tear this feature would put on batteries, starters and the electrical system in general. Anyways it just some thoughts, but could this feature, intended to just save a bit of gas to improve city milage figures, be disabled?
Overit and Mjen Thank you for your email, I have all my paperwork into the attorney for The Lemon Law, regarding the emmission control device I can't use it. When I do the problem is by far worse. After my first initial breakdown on the Freeway they gave my car an update code and that's when all the jerking, stalling, reving up and lunging forward began. My car has not get up and go. If I change lanes for instance on the freeway I have to wait until it's clear as the car either stalls a bit or lags and is unreliable.
Auto stop start I though the auto stop start was causing some of my problems also you can get a jerky takeoff if it doesn't start away but turning it off didn't fix my problem you can disable it by pressing the button labeled with an (A) a yellow light will be on when disabled. You have to press the button everything you start up your engine. I turn mine off every time I start now I think it's extra wear on stater and annoying. My jeep I'm leaving at the dealer for another week to see if they can duplicate my problem with it not responding when pulling out in traffic or turning in an intersection.
Auto start....I agree,turning off my auto start does not fix the problem but it's far worse with it on and it may be just because it adds to the slow start..not sure...I do not use it at all after the two times I pulled out into traffic crossing lanes and had my car actually die...very scary watching approaching traffic and working to re start.
Things are moving along slowly
I have had the same issues with my 2015 Jeep Cherokee Sport. They kept my vehicle for over 30 days and claim they can find nothing wrong. It started at 6000 miles. I'm very dissatisfied, with not only the vehicle, but also the dealer. I'm picking it up today as if it magically fixed itself so I will see what happens.
Hello - I have had the 2015 Jeep Trailhawk for 3 weeks (~ 1100 miles) and the both the ESC and Service Stop/Start System Telltale light came on when I was going to work this morning. The Service Stop/Start System Telltale shut off after cycling the engine a couple times, but the ESC light is still on. Anybody else have this issue? I am nervous reading all the above post that I am in for a long painful journey.
I have a 2015 Trailhawk loaded with all the goodies. I have loved this car. I have had four Dodge trucks and two Dodge Chargers in the last 7 years. I presently still have one of the Chargers. No complaints or problems with any of the Trucks or Chargers. The Trailhawk has about 7400 miles now. It started resisting the down shift to first after a full stop at 7000 miles. I took it in and they performed four computer updates on the transmission modules. The problem has persisted and is now getting worse. When you go to start off from a full stop it takes more and more throttle until it jerks into first so hard it spins the tires. I have had no dash lights or any codes displayed. I am taking it back to the dealer tomorrow to leave it. The dealer has been very honest with me about the problems they are seeing on this transmission. I just hope they get all the bugs out soon. This transmission appears to be the weak link in the car, and when your transmission is not dependable, the car is not dependable. It is starting to appear that someone rushed to put this transmission into production cars with out enough real world trials and tests.
Today our Stop start engine feature shut off and warning light is Mlestochi, what did the dealership do to fix it?
Second half of article
contacted a lawyer and he said we have a lemon case, going to file this week before it reaches the year mark of owning the car. Let´s see what happens.
This is only in New Jersey...sure there are many more countrywide....
Anyone successful after filing Request for Arbitration to New Motor Vehicle Arbitration Board?
My car is back in again, Chrysler called to tell me they assigned a "star" person to interface with the dealership to work on my issues. Service department called to tell me they would have my car at least two weeks to put in a valve body for the transmission and a new radio... I let the Lemon Law Attorneys know and want to proceed with them to turn the car back. I have no confidence that these issues can or will be fixed. So I have this rental for who really knows how long. I asked the attorneys how long can this go on and am I at risk to pass my Lemon Law deadline. What I realize is no one at the dealership has any idea how to even begin to fix the issues. Thanks to all for the good info above. I can only imagine how many there really are out there and they keep selling them.
Got my trail hawk back from dealer yesterday after 2 weeks they could not duplicate the problem but they did new security flash and another soft wear recall update the did not no if the up date would fix it it didn't fix it leaving work today It did the same thing no response won't go get out into traffic and it does do anything go 2-3 sec. Then it revs and takes off and if you have the Pedro down to jolts you forward. Contacted the http://www.nationallemonlawcenter. com/ and they set me up with a lawyer and already sent my service work records to them the said the Wouk contact the manufacturer. Hopefully I'll get this dilemma finished.
Pearlso...ditto, all my paperwork is in to the lawyers and I will have an answer in 48 hrs. When I picked my car up they again ordered more parts but it's all a ques. Really they have no fix. No back up camera, no radio, and tranny is still doing all of the above. Just a total mess.
My radio went to max volume all by its self on the way home from the store today didn't want to go to lower volume right away with buttons on steering wheel only did it the one time hopefully it won't happen again.
Pearlso....sorry to hear, that's how mine started. Then the back up camera went. Took it in they "flashed" it and before I drove out of the lot the camera did not work. They ordered new camera. New camera did not work. Now they ordered a new radio...really...
update, we contacted a lawyer at www.lemonlawcalifornia.com he says we have a lemon case and started working on it. I suggest everyone in california who had problems to do the same thing, it won't hurt and using the same lawyer helps our case. Specially before the first year is over. will see what happens.
Lhoover I thought it would take two weeks to put a valve body for your transmissions? Now you have your car back already and they haven't changed your radio?
Ric...they called and had me pick up the car and wait for the parts. I asked them if it was safe to drive and they said it was. I have no idea really if this Jeep is going to keep running. They didn't want to pay for the rental for two weeks while waiting. I sent all that paperwork to the Lemon Law attorney as well and am waiting.
Hmmm interesting my dealer had Chrysler pay for a rental through my warranty and had no problem letting me have it for two weeks. Who is your dealer? They also wouldn't let me drive mine because it was a liability if anything happend and I had less issues then you.
Update: Hope everyone is doing well and enjoying their Sunday. Been without my car for going on two weeks now. Spoke to the mechanic earlier this week and this is what he said: "There's a component in your engine that's failing and ripping your engine apart". I couldn't help but laugh at his comment. They have to take the engine apart and move them manually/by hand to determine where the engine is failing. I've had it, this is way too much to deal with at this point. Spoke to my customer resolution rep and he didn't even know what to say. Trying desperately to get out of this car.
Update : our 2015 Trailhawk is back at the dealer since last week and they put us in a rental until further notice. Warning lights are on and service department told us they didn't know how to fix it. They submitted service request to Chrysler technical assistance and told us they are waiting to get a response from Chrysler on how to fix our car. So far Chrysler hasn't responded.
Believe these are all transmission related problems........
Thank you so much for the above. The Lemon Law Attorny wants me to take the car back one more time. It goes in tomorrow. My car does exactly what the above article is saying. I wan in an intersection yesterday and it reved up on a left turn then stalled. My passenger was terrified and wanted out of the car. I called the dealership and they said my parts were in so the car goes back again. This article will really help. Thank you...
Your welcome...Hope you are all well and safe.this complaint is for the renegade not surprised it has the same 9 speed defective transmission.
Adding my experience to this long list: We traveled cross-country from California to Washington DC this month. Our 2015 Jeep Cherokee service engine light came on at 5,500 miles just south of Chicago. Fortunately, the local dealer fit us in and worked to replace the transmission and re-flash the Transmission Control Module. The dealer provided a rental so we could complete our trip; however, the rental car company ran out of cars temporarily because the many recalls and issues customers were facing lately. We got home safely, but the vehicle still has rough shifting. I have another appointment with a local dealer to investigate. I get the feeling that we just started down a long road of frustration.
Hello Scott...sorry to hear you had problems because unfortunately as you can see from above all the people with similar issues. The bottom line is they do not have a fix for this problem. These Jeeps are very dangerous and just not safe to drive. Good luck when you get yours back. The people on this site have been so helpful....
Hi everyone. We bought a 2015 jeep cherokee trailhawk loaded with every option available. At 1800 miles I noticed a oil spot on the driveway. Took it to the dealer and was told the transmission was faulty and needed to be replaced. Three weeks later we got it back. All fine, never have had the clunking or power problems but did have a electrical grounding problem two weeks after we got it back. Lost the brakes and steering luckily in a parking lot. Took it back and I guess the tec didn't get a grounding strap connected. Since then no serious issues. Radio freezes up sometimes with to many devices connected to it. Have had 6 re-calls on it. Looked at trading in but we paid 41 and only being offered 34. Value has definately bin affected since purchased in august 2014. We have 12k miles on it now. Bummed.
Hello Allan sorry to hear about your issues, really just sad. As you have read above I am making an attempt with the Lemon Law Attorney and desperately want out of this car. Like you I paid top dollar 43K and if I can get it taken back may have to just suck up the loss now and trade. I really know from driving this car with all its' stalls pulling out in traffic hit just a matter of time before I am in an accident. It's a matter of lose now or later...Will keep everyone posted on how my Lemon Law goes. one thing I do know is they have no fix....
How do you know they have no fix? You haven't had your transmission replaced? 1000 miles into my replaced transmission and mine runs great. They know what the problem is for the most part and seem to be getting the problem under control its the jeeps that were manufactured in 2014 and early 15 that were affected. If you go to Jeepcherokeeclub there are a lot of people that have had successful repairs. There has been issues and its stressful when it happens but the majority of these cars run fine. You can see many images there of people's Cherokees all over the mountains and having a great time. I hope you get your money back Lhoover but I'm shocked that they never repaired your transmission and that you have had such crappy service from your dealer.
This should have happened in the United States its long over due and they definetaly need to be monitored...nice work ministry
Same news more info
I feel like giving up. My Jeep has gotten stuck in gear going down hill, not wanting to shift into gear driving down the road and not wanting to turn off. The dealership says they can't duplicate the problem so they don't do anything. they were able to duplicate the lurching and told me to make sure I hit the button that keeps the car from shutting off when you stop for a little bit. They said this will fix this issue but you always have to remember to do this.
Wow this is all extremely scary to read I bought a brand new trailhawk 2015 yesterday I'm in love with it I had a dodge nitro 4x4
Oops pressed submit by error lol Anyways brand new 4x4 limited fully loaded Sooo much better on fuel then my old dodge nitro And very comfortable But I am very scared now for my first oil change !!!! Can I go to any garage that are warranty accepted ?? Instead of going to dodge itself So maybe I could avoid the problem after the first change lol I'm super scared now :( I'm a von nurse which is nursing in home care and so therefor I do lots of mileage everyday and very deep in bush often. I really hope I didn't just made a 50G mistake
You should be able to take it to any oil change place as long as they use recommended oil and filter. The transmissions will shift fine at times and then they shift harshly or rev up and slam into gear or slip into gear it my code or it may not that what mine does but mine hasn't left a code yet. But it when I pull out it traffic and it stops moving for 2/3 sec then takes off makes it extremely unsafe or the harsh take offs. And as far as I no there is no fix yet they just keep trying new software upgrades. I can't even get mine to go into 8/9 gear I can show 8 or 9th but 7th gear is the highest it will go. And other than that it's one recall after another.
Oh wow ok Craziness for such big money spent I'm quite the french outspoken person, so hope they're ready to have a french bulldog at their ankles lolll my patients call me bulldog eventhough I'm petite haha You should never feel unsafe when behind the wheel and it is the reason why I uptraded so they better not screw me over Your answer was very helpful to u so much :)
Their was a problem with snap ringfailures/control clutch in the 2014 early 2015. If your transmission is running smoothly and doesn't shift rough you are probably fine. Mine had a few very rough shifts here and there and I remember once giving it gas pulling out of a car wash and it wouldn't go into gear put it into park and heard a huge clunk, no lights but a few months later had problems long story short after one software flash that failed to fix not going into gear they replaced my transmission runs smooth now. As crappy as it is to deal with it most people are very happy with their car, I still love and enjoy mine.
I have a cherokee sport, it is brand new with only 3,000 miles on it. I've had it for four months. Yesterday, when driving on a very busy road, with heavy traffic and semi-trucks, my car completely stalled at an intersection light. The cops came and tried pushing my car into a near-by parking lot, but my car was so stuck that a tow-truck was called. When waiting for the cops to arrive, I had to decide if it would be best to wait inside my car and risk the chance of being hit from the back or being pushed into an intersection. Or would it be best to get out of the car to run to the shoulder but risk someone hitting me . Being a young college student, with not much driving experience, this terrified me. I bought this brand new car because I thought it was safe and reliable. I am always on the road. Never did I expect this to happen. The engine light came on about 30 minutes before my car stalled, but that could have meant a plethora of things. When we took our car to Chrysler, they were unapologetic. This car could have cost me my life. I also put the cops and my mom at risk, when they were trying to help me. When we called the salesman we originally bought my car from, he just said that every car has their own issues and out of the millions that are sold, this rarely happens. In my head, I was pissed because look at all these comments. This is just one website that has hundreds of people complaining about the same issue. Any of us could have been severely hurt or dead because of Chrysler's mistake. I don't know if I could ever trust Chrysler again
I a in Washington state. I am planning on buying a 2015 jeep Cherokee sport, it is used 9000 miles. Do you think the 9 speed transmission is ok?
The newer transmissions have fewer issues but I bet having only 9000 miles on it it had problems. I love my Cherokee and it seems they are starting to get things figured out but I would wait a year and keep checking to make sure they have works out all the bugs before I bought one again. I'm thinking of trading mine in next year for a trail hawk that's how much I love the car but it had been very frustrating dealing with the poor quality control in FCA manafactuing.
So far I bought mine last week brand new I have put 1000kms on it so far
Oops grrrrr it posts before I'm done writing Anyways not sure what's 1000km in miles but so far knock on wood no issues I'm a nurse on the road so I better not have issues grrrr I'm in Canada ontario
Tatiany69....I would get the carfax buy a warranty if you risk it. I agree, if it has only 9000 miles I would assume it had the same issues as above.
I wouldnt buy it at all! I have 2015 im having issues still alot of them steer far and clear or be ready to live at the shop! Lots of problems! Btw what$ the build date on it? And if i may ask what the price tag on it? If you do buy it i hope you have a good friend as a lawyer !
" Tatiany69....I would get the carfax buy a warranty if you risk it. I agree, if it has only 9000 miles I would assume it had the same issues as above." My experience has convinced me that a carfax is useless as is an extended warranty. FCA has refused to honor even the basic warranty which says that they have to restore an automobile to the condition that you purchased it. They have replaced a warranty with the phrase "Operating as intended". I traded my Lemon and it is sitting on a used car lot with a clean carfax. If they won't change a part, a carfax is useless.
Wounded...I just almost give up on this whole thing to be honest. Got my car back today( again) they worked on transmission and it's still not working. Drove it an hour and it's downshifting very hard. I am praying the Lemon Law will work for me. Faxing in my last documents. I was so hopeful this was a final fix. My radio and back up camera work however, new one. You just can't trust anyone with this. If I was Tiffany I would run as far and fast as I could from buying that car. Just read all of the people's stories above.
Got mine back a couple weeks ago I was hopeful but no luck still have no codes but it back to hard down made a loud Kline the other day though it was a u joint and still Erving up and then going into gear calling dealer and find out when I can drop off again and another recall came for back hatch I hope the lawyer get it returned on the lemon law.
We have owned a 2014 jeep trailhawk for almost a year with 13000 miles and it is sitting in the garage with the service transmission light on and will not move . DO NOT BUY JEEP .
Everyone needs to file a nhsta complaint!
Add me to the list- 2014 Jeep Cherokee Trailhawk, 22000 miles and it has NEVER felt quite right. It died on me once while driving and check engine light eventually came on. Transmission is now being replaced. I've never owned an American car until now because of all of the bad reliability ratings and here I am :(
So sorry Robeeen to hear about your Trailhawk, I have now filed my Lemon Law complaint and so will seen soon how that goes. After recent work on the tranny again is worse if that's even possible, stalls, jerks, dies, hesitates and no get up and go. Replaced back up camera but that did not fix it so replaced radio. So many recalls I can't even go there. I am praying the Lemon Law works for me. The dealer told me they have no fix. At a total loss.
Fell in love with my red 2015 Cherokee limited 4x4 four weeks ago. It seems as if the romance is over. Cannot drive a car for looks alone. This car speeds up when I want it to slow down and does not speed up when I need it to. It has also shook quite noticeably from time to time. Thought perhaps this car needs to be broken in a bit for me to drive smoothly (BTW I am a very smooth driver). Looks like I am off to the dealer this weekend to see what can be done. After reading many of these posts no longer want to wait until my first oil change. Truly heartbroken because there is so much to love in this car but now just not feeling safe.
3 weeks ago I was notified by my dealer that Chrysler will be buying my 2014 Trailhawk back. It had all of the same tranny issues mentioned above alone with a rattling sunroof that was the ultimate nail in its coffin. Chrysler attempted to replace the sunroof but it now leaks and I was told they can not fix it. The transmission hadn't been addressed but at least Chrysler is taking the car back. I'm working with a service supplied by Chrysler called Impartial Services. Not sure they are impartial being that I will only receive back my down payment and no compensation for a year of payments but at least I'm out of this mess. (Chrysler has had my vehicle since June 22 2015....it's now almost October ) The good news is my dealer, General Manager , has been supportive and has paid for my 3 month rental. Hope to have check in had by mid Oct.
Wow...my dealer told me to kick rocks and i have to go thru the lemon law process! Good luck i hope they are not pullin your chain! Keep us posted please! P.s. my 2nd transmission sucks!
I was just sent a confirmation email that my check goes out tomorrow :-) keeping my fingers crossed anyway..
took delivery of a 2015 trailhawk on september 23, 2015, with tril package, and goodies, except sunroof, was a demo with 4550 KM. no issues YET
I just picked up a 2016 Trailhawk 3.4L V-6 with towing and cold weather group (HID lights on the 2016!) and love the Mango Tango Chicken Hawk! I pray that I will not have these issues! This is spooking me.
Hi everyone, we have a 2014 cherokee Trailhawk with about 21k miles on it and it has the same problems as people have listed above. The scariest being never knowing if you're going to get across an intercection or be able to pull into traffic. Shifts hard up and down with the accompanying clunks and thuds. It sucks because we really like the vehicle, but this just puts a bad taste in the mouth. FCA needs to do something!
Forgot to mention we have had it into the dealer 4 times for this issue and have a case file open from jeep. Jeep told us to take it to another dealer for a second opinion which we did yesterday and dealer couldn't duplicate the issue of course. Have been calling the rep from jeep that opened the case file and having no luck. She hasn't returned my calls either.
I'm sorry you are going through the same issues as everyone else. We too have a teenage case manager named Alexa, who doesn't return phone calls or never calls back when she says she would. We had multiple repairs done and car is still malfunctioning. Now two dealers declined their services to us stating we need to go through a buy back as they wouldn't be able to fix what others tried already. Never had such a crappy customer service experience all around.
Hello to all, well my transmission fix failed and it's back in. They just called to say they are replacing the tranny. I have my case with the Lemon Law attorneys so hoping I can get out of this death trap Jeep.
LHoover, did your car threw codes for transmission problems?
Rich I sure sure agree with you and so glad to hear yours is running well and you are good. Such a total stress and my dealer ready has not stepped up. When I was in they had 3 others being worked on and really don't think they care at all. If I hadn't got information and help from this site I would really be lost. Thank fully I have kept at it and now will see what happens with the Lemon Law and the new transmission.
Lhoover I would do some research and find another dealer with a better service department to do the install. With your experiences I wouldn't trust the dealership you have been dealing with.
I have a 2015 Renegade Trailhawk and I am experiencing trans issues. The RPMS run high and it won't automatically go into 8th or 9th gear. We have to manually shift it and then rpms drop. Vehicle is at dealership, Chrysler case is opened and we have contacted a Lemon Law lawyer that has successfully helped us with a previous vehicle. The dealer originally agreed there is a problem but now all of the sudden are stating it is working as designed. I am sending all of our service paperwork to the lawyer tomorrow.
2015 Jeep Cherokee Trailhawk V6 fully loaded. At 5,000 miles the first transmission completely failed before I could get it to the dealer after having some noticeable issues with overheating, weird gear shifts, etc. Half the people at the dealers were useless. They initially tried to get me to take the Jeep back and drive it until they got the transmission in to work on it (even though it was stick in one gear). At 7,000 miles the new transmission still feels rough. I drove it on a longer trip, as suggested, and have continued to have period issues with rough downshifting when slowing down, hesitation at take offs, and occasionally it seems confused as to which gear to go in when I slow down and take off quickly in traffic. Jeep dealer kept it for two days and didn't find anything wrong with it and didn't give me a rental. Jeep Customer Satisfaction with corporate refused to do anything besides suggest I take it to another dealer to verify. Which would again result in me taking off work and/or going without my vehicle while they check it out. Bought a new Jeep thinking a new vehicle would be reliable. WRONG.
My 2015 Trailhawk was purchased in April, Now has 12K miles on it and for last 500 miles can't get it to shift into 8th, much less 9th, even in manual mode. Oil temperatures running high and light coming on, but coolant and tranny temps OK. Mileage used to be awesome but now sucks. Funny how this issue also started after last oil change, but that was second oil change. Going into the shop next week. Fearful of the actual diagnosis.
Sorry to here about your troubles. My 2015 Trailhawk is back in shop 9500 miles still same troubles no response when pulling out or taking off from intersection get you out then just set there tell it figures it needs to go and rpm Wilkins to were accelator is at then jums in gear, steering wheel started heating up on its own when turned off did some harsh shifting at 1500 Rpm's and has done some high rpm shifts at 4 to 5000 rpm and when it does that it feels like it is slipping into gear and that's when I'm just taking off slowl hope I get good news from lawyer when manufacture talks to them.
Just got my 2015 Trailhawk back from second transmission repair and it is still has the same shifting issues that you all are having. My case is with the Lemon Law Attorneys and hope to have some answer very soon. I just don't believe they have a fix. One thing that is new with this transmission is after I come to a complete stop then I get a late hard shift. It still hesitate when pulling into traffic so far not as bed as before but I only have about 300 miles on the new transmission. The hard shifting up and down and pull out hesitation is still an issue. I know there is one person who emails on this site who did get a second transmissions and seems to not have issue. That sure is not my case and I am very afraid to drive my car in traffic. I have no confidence at all.
Minor.....just an FYI, once they "flash" your car when you take it in for oil changes is when the issues really begin. Somehow these software updates and "flashes" they do is the beginning of all the hard shifting from what I can figure out. My car just plain stopped on the freeway at 7000 miles. When they took it in and "flashed" it which did make it drive again but the hard shifting started, hesitation when trying to pull out. Feels like I am dragging an anchor, no get up and go.
Wow!! i sure wish I had found this site before I bought my 2016 Cherokee 2 weeks ago!! Had it 4 days and it is having its transmission replaced!!! Chrysler obviously has not resolved this issue on the 2016!! I am beyond disgusted!!
Hello Starry, I just had my new transmission put in and it did not fix the issue of the bad shifting at all. Still have issues with lack of acceleration and the eco boost is a disaster if I have it on. My gas mileage has never ever been over 22mpg. Car is very unsafe and dangerous. Hope you have better luck and will let everyone know how my Lemon Law return goes.
Finally received my lemon check from IPS. Full down payment returned and 12 months of payments. My Trailhawk was ultimately lemon-ed because of the sunroof. The faulty transmission was never addressed as part of the lemon law. Good luck to you all.....I'm happy it's over for me.
Lhoover, the funny thing is, the first oil change was just a regular service shop. No problems. The second was a Chrysler Jeep dealership (not the original seller) and it was shortly after that that the problems with upper gear shifting started.
Solved my problem , Traded the 2014 trailhawk with a new transmission and the same old shifting problem with terrible gas mileage in on a Subaru . Very nice vehicle with a junk transmission
Minor....I think the reason is when you took it to Chrysler the "flashed it" updated software...that's when all the problems start. Trailhawk....congratulations on your success...so glad you got out..I am praying I get out of this junk car.
I would suggest trading it in if you own enough of it before to many show up on the dealer parking lots . The Subaru dealer gave me high blue book .
Hi Kurt, thanks for your suggestion. As soon as I see what the attorney tells me my Lemon Law case I will have to do that right away. I hope to get an answer from the soon. They are negotiating with Chrysler now.
Kurt, Good move. I dumped my Lemon 2015 Trailhawk as well for a 2016 Outback 3.6r and it is outstanding compared to the outright fraud of a Jeep. Here the Outback goes on the beach no problem, the very same beach that FCA Rep Jake told me is too tough for a Trailhawk and they would all over heat. What a ridiculous pig in a poke. Can't go on the beach yet FCA is luring in more victims with commercials showing a Trailhawk on the beach. Meanwhile my Subaru is performing flawlessly and getting 5 more mpg.
Kurt, I agree and that's just the tip of the iceberg on their deceptive advertising and information they give you. I have a so called "star" representative that was suppose to help and you should have heard his canned speech. Just a total joke actually. He basically said everyone on this site and others are just complainers and getting together for a witch hunt. Like I said before "where my bailout" you know this is just so totally disgusting not to even mention the financial losses all the people on this site are taking or about to. Now that my L/Law attorney has submitted the claim the "Star" rep has stopped calling. He actually couldn't keep me straight and am sure it's because he deals so many of these. Your Subaru sounds really nice, I have seen some and a friend of mine just bought one. Very nice. Glad for you.
After receiving my L/L check on Wednesday I purchased a new 2016 Subaru Outback. So fAR I love it!
Has anyone here had lemon law success with the transmission problems that brought us all together here?
Nate....I do know of 3 people on this site that have had L/L success.One girl who emailed me from this site had a Lattitude and got her check about a month ago. Two others have had L/L success. I will keep everyone updated on my L/L case. Hope to hear soon.
I have a case pending now via an attorney. I'm hopeful FCA will accept the responsibility for this craptastic transmission. We've also just been told that our A/C can no longer be run in the auto mode as it is causing mildew inside the cooling lines.
How come this is the only thread where no one gets their car fixed? Now everyone is buying Subarus hmmm? I'm staring to think this is a mostly bullshit thread now. I'm on other threads and many have had their issues resolved and are happy and love their Cherokees. Yeah I was pretty pissed when I had to deal with getting the new transmission but after thousands of miles the new one runs great. I'm only getting 21mpg but that's not a big deal and I drive mostly in the city.
Nate, I am very anxious to hear your results and hope the best for you. I am on my second radio and it's having volume issues. Also have to override the eco boost or the tranny is really horrible. So many things it's seems overwhelming to me. Thanks for your info.
Rich would love to see the other threads you are on. I have also been on Jeep owners and post and don't see anyone who is getting their Jeeps fixed. Glad to hear yours is. I however don't think people want to have to deal with this issue and would love to have their cars repaired and safe. Good luck to you
Nate, our lawyer contacted us few weeks ago to let us know that fca preliminarily accepted to repurchase the vehicle, haven't made this month payment on the car so hoping soon will get a pay off check, not sure how they are going to do it, added gps just two weeks before the tranny issues and lawyer is saying we may not get the $600 for the gps which is absurd, will see. will update you guys. will be a sad moment to let the car go, but I know it is for good because we don't trust it no more. Still thinking what car we should go for, read some are qoing for the subaru outback, I gotta check that one out.
to Richstressedjeepowner, I am not sure what you mean, but I love my jeep but hate the transmission, when they replaced the tranny in my car, now it is running fine, but then again it was running fine before the original transmission broke down all the sudden, so, I am not going to have a car that I don't know when it is going to die on me. Plus fca manufacturing insurance sucks big, 30000 or 3 years, it just explains how unreliable are their cars that they don't trust them themselves. I have never considered a subaru, but tell me a compact SUV that has a v6 like the cherokee and I will go for it. I have been searching I even test drove the Hyundai tucson and didn't like it at all.
Th888, I hope you enjoy the Subaru and I hope it treats you well. I have a 1997 outback. Entering its 19th year. It has NEVER EVER let me down. It has never spent a day in the shop asside from regular maintenance. It runs today just as well or better then when I first got it, I think it is finally broken in. I would love to get another one but I would be nuts to let this one go. Everything still works, orig muffler, air cond has never been serviced, all original bulbs, no rust paint is great ( I wax it religiously every three to four years lol) ... You get the idea. We did look at the trailhawk but thankfully found this thread when doing my research. Have decide now to keep this Outback until it dies, even if I get a new one, I will keep this one.
Lhoover go to jeepcherokeeclub.com there are people that have their car fixed and many other positive topics beside the tranny issue, yes their are people still talking about it but I find this thread odd almost like its a anti jeep propaganda and certain people fueling it. I was as irritated as anyone when I had to deal with my car but never felt unsafe. I would have to say good luck to you as I think your the one that needs it with all the bad luck you have had.
Nbh82, 30000? The Cherokee has 100000 drive train warranty that includes the transmission and the replaced transmission still has the 100000 warranty. I heard the 2016 was brought down to 60000 which sucks but I'm sure they are trying to get back some of the money they have lost fixing all these transmissions.
Micheal, thanks for the info. I was talking to many subaru owners prior to buying mine and they all more or less talk about theirs as you have. I was told I won't need it but I did buy the extended warranty. 7/100,000 Bumper to Bumper. Subaru definitely believes in their cars, they told me I could extend the warranty at any time to 200,000 miles. I loved my Trailhawk, everything about it actually. I was really bummed it wasn't built better. I'm sure the new Outback will be great....so far so good!
Richstressedjeepowner, are you talking about the extended warranty? either I missunderstood or on my jeep i only have the 3 years or 30000 miles warranty, I didn't buy the extended warranty. I don't have anything against fca otherwise I would have not bought the jeep. I might have over reacted but it is just I am really frustrated about it. I even thought buying another cherokee if they have fixed the problem but it doesn't seem the case, there already people with 2016 and still experiencing the same issues. So to be safe I would rather buy another brand i might not like it as much as the cherokee we have right now, but at least I won't be worried about it as much as if I buy another cherokee. Again all they need is fix the transmission issues specially in the newer models to come.
Jeepcherokeeclub.com deletes any bad post that has anything negative to say about jeep cherokees! People like us they kick out fact! Subaru is a comparable product! I too am after lemon law ill keep mine posted aswell!
http://wtvr.com/2015/10/16/local- car-wash-not-accepting-jeep- cherokees-due-to-safety-issue/
Actually,, i shouldnt say kick out. Seems they delete posts and and gang up on you if you state an opinion and or facts that puts cherokee in a negative light. Like tell the truth!
There are a few threads there about the transmission issue that aren't being deleted and people don't gang up on you. This thread seems to be trying to sell Subarus now or stating that nobody is likely to have a good running car or have a fix and that simply not true.The problem with these threads like with any product thread is you can't believe what everyone says, just like FB or any site you have fake people that have nothing better to do then bs people. I'm not pointing my finger at anyone but there are stories that don't add up. The Cherokee came with 100000 power train warranty. The 2016 were reduced to 5 year 60000.
Yet there is 2016 on here that just did the same thing! I am a member there aswell and they have deleted most of my post and my friends! That site is for people who love there cherokee and cant do no wrong. Yes, there is post about transmissions but, it either you fixed it or it works good enough! All i know is that site and other delete majority of problem jeeps! BECAUSE they said this to me " you know everytime you newbie trolls come on here bashing the transmission or talking how horrible it is, is not helping jeep products sales!" If they would have helped me and fixed the problem i wouldnt speak the truth. Not ALL of these have issues BUT, ALOT have these issues and they are not being resolved at all! You are one of the lucky ones Rich! One question when you slow down to a stop not stopping all the way. If you try to go from a rolling stop do you have that hesitation where it stays in 3rd gear?
Also, if you go to nhsta, there is over 230 complaints in not even one year. And if you want to add 2014 i believe there over 400 complaints. Even if try to find another vehicle with bad history complaints, this JEEP is geetting more safety complaints than those comparable to the time frame on market! Just imagine all those who said f it and or traded it in or settled with the company for a buyback which sweeps all those under the rug! I believe most of these stories here!
The way I found this site was my new Jeep stopped on the freeway leaving me in a horrible potions. When it got to the out of town dealer ship I question how a new car could have transmission issues already and if there had been others not really knowing anything. I am in real estate and bought this Jeep because I needed a safe car and one that would handle the weather. So when I got home I decided to just google and see if there were issues with the transmissions so I would have some idea. Little did I even know this was just the beginning. Since then I have stalled pulling out in very busy traffic with the transmission waiting to shift and twice it totally died and I had to restart. Very scary. The list goes on for me and I am really just a working girl, who bought a new car and having one issue after another. It has nothing to do with not liking Jeep or wanting any other car. I just want the car I bought to run like it should. I think many people on all sites may be "plants" so to speak but if you also look at Canada and other countries the Jeep is having the same issues. Right now I can't even think about another car until I can deal with this. I may rent a car and never buy again, I can't afford to even think about keeping this car with what it would take to maintain these failing transmission, flash updates, software updates, radios, back up cameras and so on. I didn't build the car just bought it because I loved Jeep. I financed good money, work hard and expected a new car. I am pretty sure most of the folks on this site did the same. I appreciate all the feed back and help from this site because I have had nothing from the dealership I purchased it from as they defer to Chrysler. The "star" rep that they assigned me to can't keep me straight from all the others. I don't do facebook, I don't tweet or any of those things. I don't do any of that so thank goodness I landed here or I would really be lost with this.
growgaz2015 is right on about jeepcherokeeclub.com. Some of the posters there must work for the corporation because they are there at all hours of the day and night. They are the ones with the "perfect cherokees" and always try to belittle the message of a real customer that is trying to get answers. If they can't belittle the message, their next step is always to try and make the poster look bad. it never works because you can follow the same pattern on other threads. I have posted documentation on there to back up everything I have said and it got deleted. What was most embarrassing to the brand was when I posted the results of an independent shop's analysis. The shop declared the tranny bad and provided computer readouts of why it was bad. Those results were deleted because it exposed the fraud of FCA in not honoring a basic warranty. For richstressed, forget about what you are trying to do here. Nobody dumps a brand new car in the first year unless they know it is too dangerous to drive and the corporation has not honored the warranty.
Woundedtrailhawk, that funny because I can see plenty of posts about the bad transmission and plenty of specs about negative aspects of the original transmission design flaws/snap ring transmission control modules. Really they are not honoring any basic warrentys, They replaced my transmission the second time in and give me a rental that was covered under that warranty, even in this thread you can see people that are being covered. In 2014 there were 170,000 Cherokees sold alone so let's say the 400 on the government complaint site is low and times that by 3 that's still not even 1% defective vehicles. Yes it sucks the quality control of FCA manafacturing. It's stressed the hell out of me (hence my tag) but you know Jeep has never been known to be reliable like a Toyota. I drove my 92 4Runner for over 20years before the tranny died, I test drove the jeep and loved it, still do. Will I ever feel it as reliable as my Toyota no, and that's sad. But I'm not going to sit here and say ALL the Cherokees produced will have problems that's mathematically not even close to reality. These threads are supposed to help people and saying oh your just screwed is BS.
Thank you! woundedtrailhawk11 About how much was that independent analysis? I am interested in that.
richstressed, The statistics that you posted are meaningless when you have dealers using the terms "operating as intended" no matter how many times you limp in with some alarm going off. They just pretend that the problems don't exist. Honoring a warranty means that the dealer is supposed to restore a vehicle to the running condition of when you bought it. My Trailhawk wasn't missing downshifts when I bought it but it was missing them after the very first trip back to the dealer where they disabled performance according to the wishes of FCA. I would not buy a vehicle performing so poorly so I consider this a bait and switch swindle.
Grogaz2015 I had figured out the amount of pressure I needed to place on the gas petal to avoid that for the most part. If I pulled out into the 50mph street from a slower 25mph street and barely gave it gas it seemed to be sluggish and not downshift to take off. So I made sure to come to a complete stop and then give it enough gas for it to know I needed take off. In parking lots it could be smoother but if you stop it seems to get into the right gear. This was in the transmission learning process it seems to be very intuitive now and I don't really have the sluggish problem anymore, before if it was sluggish I would step on the gas and it would rev up too much and have 1 and half sec delay to really take off, but now it seems to have corrected itself as it doesn't rev up anymore it just downshifts and accelerates right away. I'm 90% happy with its performance. Knock on would as I hope it continues. I feel for the people like me that this was supposed to be a care free experience and only have one car. I guess I'm very lucky to have a good dealership not to say I didn't have to twist their arm a little but in the end they came through. I won't lie though and hope I don't have to see them other than an oil change for a long time.
grogaz, Pick an ASE certified shop in your town and call them. The fee is going to vary everywhere but it's just a diagnosis so liable to be less than $75. The owner of the shop did mine personally after hearing my story. I told him what to look for such as the tranny failing when it got around 190 degrees. He heated it up and duplicated all of my complaints and put them in writing. He saw the 4wd system fail just by driving it in circles in loose sand after heating it to 192 degrees. I have seen it fail as cool as 186 degrees. The dealer did not even want to see his paperwork nor would they call him. Instead, they kept my car for another five days and incredibly handed it back to me "Operating as intended". Two hours later the MIL light was back on. Along the way, I had several jeep reps, each turning out to be as useless as tits on a steer because my jeep still had all of those problems when i traded it including an intermittent hatch with a recall on it. Never fixed because "no parts available". Pathetic.
Woundedtrailhawk that's your DEALERSHIPS issue! if they get off there ass and do what they are supposed to do and actually negotiat with FCA you would be okay. if they don't that's when you use words like lawyer and lawsuit, that you will use social media to let everyone know not to buy from them. Lucky for me a just had to talk to my service rep and tell him what he wanted to here. "Look I know you are under the gun and I appreciate all you have done its not easy what you are dealing with but Im well aware there is legal action taking place and I would like to avoid that so let's work together please put yourself in my position I have spent a lot of money on a brand new car and now I'm here missing work dealing with this...." blah blah blah. Maybe you guys should make a FB page and let people know what Dealerships to avoid. Salt lake valley Jeep Dodge has come through for me.
Richstressedjeepowner: I'm not sure why you're surprised that people would be on here complaining about their jeeps. If they're anything like me, they searched out these sites because they were not happy with the way Jeep (dealer and/or Corporate) treated them and intentionally are trying to get their issues heard so other people see it. To be honest, the next time I have to sit at the dealer because of this Jeep, I'll sit in their show room and talk to as many potential customers as possible about their crap service, because yes, I'm not happy. Anyway.. the reality, my jeep is running more or less ok at this point. After being told jeep could do nothing for me, I intentionally ran the crap out of it hoping the transmission would fail... little did I know, that actually helped it sort out some of its issues.... So yes my Jeep is running a little better, but it still has the issues with hard downshifting into like 2nd or 3rd, especially on a rolling stop, and at times gets a bit confused. I haven't felt completely unsafe, but I am worried about taking it on long trips. I don't trust it, and that's the whole problem. I bought a new vehicle for reliability, so that I could be confident that I would have functional transportation.. I didn't get that. So while it's running more or less ok at this point, I would not have bought it if I knew I was going to have to live with weird shifting issues and continual "learning" by the computer, and frequent trips to the dealer to sort out recall issues (resulting in lost work time since they're not open on weekends).
I found an article on this transmission that helps explain a lot of the shifting. Its a bit technical but stopill worth the read. I suspect that if the trans messes up to much it wrecks the dog gears and thus replacement would be needed. Part of peoples issues may be the length of jump between gears 1 and 2 and the fact that the trans has so many overdrive gears, so actually less useable gears below the overdrive ratios then say many 6 or 8 speed trans. The issue with all of that is that those things cannot be fixed, they are simply the nature of the beast. The car is thus not faulty so hard to get lemon law help but its also not nice to drive or what you expected. This will be worse if you share drivers as the car attempts to learn driving styles and will struggle with that if you swap. Hope this link works and helps some of you. http://www.thetruthaboutcars.com/2014/02/zfs-9-speed-9hp- transmission-puts-dog-clutches-on-the-leash/
After reading that article I think I will avoid all vehicles using that transmission as I believe it sacrifices drivability for milage and in the end you even lose out on the milage as you begin to fight the transission with your gas peddle input. I want to enjoy driving a vehicle not fight it.
The Dog gear 9 speed is a piece of junk . bought my 14 trailhawk a year ago and had problems the whole time . re-flashed at the dealer 3 times took it back and told them they didn't fix anything and they told me its just the way it is and proved it by getting a 2016 to do the same thing , two weeks later the jeep is stuck my garage with a transmission that wont shift into any gear and will not move . Had to have it transported 100 miles to the dealer to have a new transmission put in . I don't know about you but a 35,000 dollar car with less than 15000 miles should not need a new transmission . The worst thing is when I got it back it was still doing the same thing . I took it to the Subaru dealer and traded it . If you don't mind sitting at the dealer or driving their loaner I say get the jeep .
Its sad because it is one of the nicest vehicles we have ever owned . Fit and finish was great and it is a very comfortable vehicle to drive . Who ever recommended the Dog gear 9 speed for this Cherokee should be sacked . Because of this experience I wont ever touch a Jeep again .
Michael thanks for the article that really explains why it cuts power with the delay and re engages like a bat out of hell. I personally have learned to avoid that by the way I drive and it seems the learning process of the tranny has worked it seems to anticipates my driving style well now. I enjoy driving my car and it drives great in the canyons and mountains around here. I truly hope Lhoover and the rest of you guys get what you want, it is unfortunate that we had to go through the problem. I'm just in shock at how bad some of the dealers and reps have been and why some have been able to get fixed and others not.
Bought a new 2015 Trailhawk Sept 15. 2015. 300 miles later, tranny goes. Dealer gives me another Trailhawk Sept 25. Truck ha s died twice in a 2 week period. Service tells me "can't find any problems'. Am retaining an attorney,to get my money back. I want out of this mess. Jeep is selling bad & unsafe vehicles......
Can you tell us what dealership you dealt with Iferro247? And tell us what codes came up maybe what lights came on? Or how you managed to get your dealer to give you a new car what was involved to switch?
Sansone in NJ. The whole dash lit up like a xmas tree. Car stopped dead. I walked in & demanded a new truck. Told them my wife & 19 yr old daughter drove the car. If this problem happened when they were driving, it would be not good for them !!!!! In the end, it doesn't matter. Jeep is selling unsafe trucks. The new truck they gave me has failed to start on 2 occasions. Good Luck.....
Hey richstressed, I think you had better go back to Jeepcherokee.com. The only two people on there that I have ever seen say their jeeps were now driving normal after a shop visit, have now had transmission problems again.
Woundedtrailhawk I'm there regularly and many people have had there's fixed many no problems go through all the threads. Let's actually make this thread usable with helpful info. Rather then just "jeeps sucks your screwed posts" one thing is everyone needs to file compliants with the gov/Nhsta. I'm happy with the way mine runs only hope it stays that way. Time will tell. But if you search all the companies with recalls it includes Honda Toyota and pretty much everyone else these days.
I can feel your pain! I had a 2014 trailhawk I have experienced the same problems, the cluck, the bang, the jump slowing down. The dealership kept tilling me it needed a software update. I was so tired of taking it to the dealership, I traded for a 2014 Grand Cherokee. Believe it or not, same transmission problems...Same treatment from jeep/service dept. I was so frustrated that I traded it in on a Subaru, which by the way runs great. Between the two vehicle trade ins, I have lost approx. 18,000 dollars. Please beware if you want to purchase these vehicles. I wish you all the best! A class action is soon to come I'm thinking.
Just for anyone who is experiencing the same issue that I am with the sunroof rattling, I've uploaded a clip of my Jeep to YouTube. As someone that finds odd, uncontrollable noises like this intolerable, you can probably imagine how annoying it is. https://youtu.be/2vyiZpyOWd0
Got rid of my 2015 Trailhawk today no good fix dealers I took it to just said could not duplicate troubles did not have the money to fight manufacture on lemon law back at dealer 12 times no results I couldn't stand the thing anymore no one would give me good trade so lost a lot traded off for Camarillo SS had to trade my stature sky off with it to brake almost even nine speed is junk to me I hope everyone else has better luck but I'm out of it.
Peariso, You will be much happier now after dumping that Lemon. The value of these clunkers is going down at Yugo speed. Did they try to sell you an extended warranty while they were refusing to honor even you basic warranty?
Wounded Trailhawk jeep did want me to get warranty. I'm glad it's gone.
My wife has had her 2014 Cherokee Limited 4X4 V6 for 18 months now. We have been lucky, had one shutdown about 9 months ago while she was going down the highway. Jeep went into limp mode with transmission light on, had to be towed to dealer. They dealer flashed the Jeep with updates and noted no mechanical issues. That really worried me since I knew of the numerous horror stories out there, but now almost 10000 miles later no issues. Hers has the wobble in 2nd gear, is confused about what gear to choose at times(It doesn't like you to change throttle suddenly). Other than that no issues, and if you drive it like you are Driving Miss Daisy than it performs very well. My mother in law also has the exact same setup with 15000 miles on hers, she has had zero transmission issues. My wife loves her Jeep, and well I hope it is far enough into its life to see that we dodged the bullet on the bad transmission plague.
Wow, I wish I had found this site before purchasing my 2015 fully loaded Trailhawk. I'm experiencing many of the same issues with only 3600 miles.
Bob, I found this site after being towed to a dealer. Just didn't seem right. Once they "flashed" my car the problems became much worse, new transmission, still experiencing the the hard shift, jerking, stops and starts, hesitates then takes off like a bolt.... very unsafe in traffic pull outs and unreliable. New radio, new back up camera, on and on. Hopefully they will find a fix for these transmissions. Seems like many people are satisfied if it's just better but that does not work for me. I paid for a new, safe car and this is not it. I can't imagine the cost of these updates and repairs and the damage it's doing hard shifting when the warranty runs out. so sorry...
This a known lemon vehicle. Please call us if you live in Wisconsin or Minnesota and we can help get you a new car or a cash settle at no cost tou you. Under the lemon law the manufacturer pays the attorneys fees. Win-Win! Fossey Law Firm - Lemon Law Specialists 952-475-0059 or612-418-7729
Sounds like an attorney gave some great info to others. I currently and working with attorney via the Lemon Law and hope to give this car back. So many problems and just plain dangerous to drive. Hope others can get some badly needed help with this.
Our 2014 Cherokee Trailhawk also experienced severe transmission problems. The Tranny was reflashed several times and finally failed, while my wife was in the passing lane on the Interstate, at 75 MPH. No power to the drivetrain from the transmission, luckily she was able to move to the right and park it on the shoulder. She called Chrysler Roadside and they sent a flat bed to pick the car up. The dealer diagnosed it as a failure of the Transmission Control Module (TCM). They gave us a 2015 Chrysler to drive for two days while the part was ordered and installed. However, after two more problems with the Tranny, my wife was afraid to drive it, as we live in a rural area, with nasty winters. So, I approached the dealer about a trade. After speaking with the owner, he told my wife to go pick a new 2015 off the lot. She went and found a Trailhawk and we negotiated a great deal. We drove the new one home. We now have over 15000 miles on the 2015, with no problems. Recently took it on a 1300 mile trip to Colorado and up into the Rockies, around 13000+ feet. Drove like a charm. I did buy the Chrysler Life Time Extended Warranty, which covers the whole vehicle, as insurance.
I've had 2 Jeep Latitudes in a period of 18 mths and both are lemons - I absolutely regret buying this car and feel stuck. The first one accelerated on its own or wouldn't respond to the gas pedal at all and after having it for 3 months the transmission failed. I got a replacement vehicle, after pitching quite a fit and fighting the dealership who contacted Chrysler but that process took 3 months of me being in a rental while being told I still had to make monthly payments on a car that was no longer in my possession. The replacement vehicle, my 2nd Latitude is also a lemon. FAILED TRANSMISSION again, sunroof rattles and I'm told "it's normal" and this week the power steering went out - and the car only has 15k miles. Not to mention the bi-monthly recall notices I get from Chrysler. Nothing but regret on my part.
Bought a 2014 Trailhawk. It's the best car I've ever owned. Yes, the check tranny light came on at about 20,000 miles.I called the dealer, Denham, in Redding Ca,. They said that the computer module failed so they replaced the entire transmission along with the new computer in about 3 days and gave me a Patriot rental. All under warranty.Those guys were great. I now have about 35,000 miles and it's running better than ever. I do have to feather the gas if I come to a rolling stop to avoid a hard aggressive engagement and acceleration. But that is a minor technique adjustment. I have kept current on all the updates. I can't say enough nice things about the service and the pleasure of driving this vwhicle.
Bought a 2015 Jeep Cherokee off the lot...loved it but then started having transmission failures and check engine light recurrences..was driving on the freeway and the transmission just quit. I nearly got killed. I took the jeep in and traded it for a Ford Edge...which I love. I took huge loss but the money I can get back...piece of mind I could not with the Jeep.
Well, my 2015 Cherokee Trailhawk is back in the shop. SVC Engine Light came on last month and it would turn off immidiately afer the remote start. They did a couple updates and seemed to run ok. At the beginning of this month March 4, 2016, the SVC Engine light came on and there were warning that 4x4 was inoperable and needed service. Took it in and found out the rear transfer case has to be replaced. I contacted Jeep Customer Support and they've elevated the issues again. I'm waiting to hear from them, but I've already filled out the Motor Vehcile Defect Notification required by Florida Lemon law and ready to send that along with a summary of issues I've had, along with the FCA Customer Claim Form for mediation through the independant mediation site listed on Jeep website. I'm honestly tired of dealing with Jeep and this piece of junk vehicle and would love to trade it in on something reliable, but I'm mad enough now to push the issue and see where it goes. Jeep shouldn't get off the hook that easy and I hate to just pawn it off on some other unsuspecting person.
FCA bought my jeep back last week. Although I loved the vehicle, I was on my 3rd transmission (first 2 went within 2400 miles. I had to hire an attorney and file suit. It took about 13 months from the day I bought it, 9 months from the date I filed suit, but FCA bought it back. I am now flush with cash and don;t know what to buy...? If you are waiting, keep pushing your attorney. I was told the cases are stacking up, but FCA is working through and trying to make good.
Glad to hear you had success, I was successful with the Lemon Law as well. I am so thankful it's over. I learned a really good lesson and next time I buy a new car I will do far more research.
Wow! Now I am VERY concerned after reading most of these posts. First time Jeep owner (had Fords with absolutely NO problems) and while making a left turn heard and felt a thump. Minutes later there was a clanking tin noise coming from the undercarriage and here we go. Less than 4k miles on it and this is the 2nd visit to the shop. First visit at 1500 miles due to a sensor light came on referring to transmission. Sweet talked into believing it was a "glitch" within the electronics. I've heard about the transmission problems before I purchased this car and was reassured that the problem was fixed. I travel for a living and love this vehicle but now I want to give it back......SUCKS!
There is a class action and it does not appear that the various fixes, service bulletins, software updates have successfully eradicated the problem. lemonlawclaims.com
I have 2016 Jeep Trail Hawk and all these issues sound just like what I have gone through. Nothing but problems from the day we bought it. Has had a new PTU(transfer case) put in it after it locked up on us at a stop sign. Dealer said there wasn't even any bolts holding it in, it was just hanging by the shaft. We finally got a new one almost two months after taking it in because they are on national back order. had to Call Chrysler and get upset. Got a case number then a month later got a PTU installed. Have had engine light come on twice with an email saying do not drive,power train issue!! It still clunks like it did before but now it does it in reverse also... Dealer said they have had nothing but issues with these and don't know what to do anymore.. My inlaws have a 15 Cherokee and it just stalled on them in traffic 3 times.. They took it in and they replaced a shifter valve... These things are terrible and dangerous.. My engine light is on again right now... I can't even trust it to drive I feel like..
Ditto on all the above. I was successful with the Lemon Law thankfully, it took a few months but am out.
2016 Cherokee Sport: Two days ago, I encountered my vehicle shutting down while entering into an intersection....twice. I had a message pop up on the dash prompting me to put the car in park then back in gear. After that didn't work, I turned the car off and tried again. Going through the same steps one last time, the car finally got back into gear. I took the car to the dealership who is trying to replicate the issue. I explained that unless they can give me the precise situations that cause that particular message to come up on the dash, I don't believe they will have fixed anything. And to that point, they don't know why that message would pop up. After reading the prior posts, I'm now concerned that I will be one of the many who have had this issue arise. I do not intend to be the guinipig, driving a vehicle that could stall in traffic, putting people at risk. The notion "we can't find anything wrong so it SHOULD be good to go" doesn't register with me. I paid for a functioning safe vehicle. Jeep and Chrysler are aware of these malfunctions. Knowingly putting us behind the wheel of a potentially dangerous situation should be considered criminal.
I agree, they have big issues. I got rid of mine, we drive to Denver(170 miles) a lot and could not risk my families safety knowing these issues could happen. I understand any car can have an issue but when you have repeated issues with one brand over and over the greater odds are not worth the risk.
Jeep cherokee 2014, had the same issues, got rid of it through lemon law. It took about 2.5 months. As soon as a lawyer contacts them they agree to take it back, they are trying to avoid a class action, so they are taking them back.
It took about 8 months total. Was successful.
Lemon Law. I have never been so relieved.
My Lemon Law was done in Washington State, not sure why you had problems. They did a great job for me. Were you successful with your lawsuit. I still wake up every day and am grateful to be out the entire situation. Stress and costly not to mention dangerous. I feel very lucky to not have been in an accident which I came so close to twice.
Is it to late for you to go back to Lemon Law?
I'm not understanding sorry. I went directly to the Lemon Law attorneys. I did not request it from anyone.
Oh, I see. Sounds much harder. I hope you are successful and wish you the best. I know how much it means and how much it takes to get there but hang is because it's so worth it.
Lhoover we are from the same state. How did you find your lawyer? I remember we had issues at the same time. I am in the middle of a law suit as well. I went to arbitration over my lemon law suit and was awarded some of my money back but not all! I still have the jeep in my driveway. Waiting 60 days ugh.. Do you know if you still made car payments after awarded from arbitrator , but waiting the 60 day payment time frame? Im very interested in how your case played out mine has been a complete disaster! Djuno420 im interested in how you went about lemon law and how they failed to respond? I have and had the same scenerio, but i went straight to a lawyer and they told me they have a back chanel to their (FCA) but failed to get a buy back after 2 months then asked about filing a lawsuit. I went ahead and retained a more competent lawyer and filed a lawsuit but, they said i never filed a" Lemon Law " suit. Then we mediated got nowhere and then we filed a "Lemon Law" claim and arbitrated won kinda... Now i wai. For buyback and then we arbitrate the lawsuit for loss of use and such in a month because the judge ruled to arbitrate instead of in Front of jury! Blah .....my head is pounding!!!!! P.s. my punctuation isn't on point! By the way JEEP sucks BIGTIME!
While my wife and I have not had as bad an experience yet, I fear it may be heading that way. Since we purchased our 2014 Trailhawk it's shifted very erratically. Multiple TSB's have done nothing. Multiple times we've tried accelerating into traffic only to go no where. At this point I'm just waiting for the MIL to come on. We have, however, had issues with our rear differential. I just got a call from the dealership yesterday telling me the rear differential needs to be replaced at 44,000. We heard a intermittent clunking from the rear a few days ago. Brought it into the dealer and I was told the rear differential control module was leaking oil and needed to be replaced. Since I'm over the warranty and it's not an internal component, it cost me $730 to replace. As I drove off the lot, I heard the clunking again. Turned around and reported it on Friday. Monday they called saying the rear differential needs to be replaced. I have a co-worker with a 2014 Trailhawk that has also had his rear differential replaced. Anyone else experiencing this? I am trying to love this vehicle but I just can't depend on it's reliability...
We have a 2015 trailhawk that has been a disaster since it's first "software enhancement". Irratic shifting, not downshifting at yeilds and merging into traffic. First dealer tried to make us think we were lunatics for complaining about it. We were told, "oh, we think it shifts pretty good for one of these". What the hell kind of response is that? We went to another dealer after FINALY getting in touch with FC representative. A new transmission was installed. The work went over on time by 3 days. There was a delay in receiving the correct software. The Jeep was great for the first few hundred miles. Now it's starting to show some of the same symptoms again. Sluggish downshifts, and when descending hills, the RPM's will fluctuate by 500 RPM's. Foot off of accelerator and brake. Just coasting. It's even worse when manually downshifting on hills to keep control on snow and ice. It was sent back to dealer and we got the ole, "could not replicate" speech. This has been a terrible experience! Bought this new and since we have put 55000 miles on it. We have only experienced about 20000 miles of trouble free service from this vehicle. Adores anybody have any advice?