Uconnect update

I am having the exact same issue with my navigation, it started slowing the beginning of November. y clock won't even sync with the correct time anymore either. I am on software 16.16.13 and when i looked at the update it said it had to be done at the dealership. Called Dealership and they said the only way to update it is pay $150 or something. I am not even sure if that would fix the issue. It just doesn't make sense how the navigation just randomly stopped working. Have you figured anything out?

Yes I figured it out. My software was 17 something. I had a friend help me download the update on a USB and I did the update and it worked after. Funny thing is when I searched on line about it. It says my update was already done. There was a bulletin that said Chrysler was mailing out USB drives with the update on it. A week later I got it in the mail. Better late than never I guess. But if they are mailing them out for free. Why would the dealer charge for it? You should call Chrysler's customer care and ask that.

I am having the run around with their UConnect support. Do you know the exact version you are on now?

Not off the top of my head. It's 18. Something I know there are a couple of them it was 17. Something but I think there were lots of that version listed on the uconnect site. I can look next time I'm in the cherokee

Do you know how I contact Jeep to get the USB update?