I have a brand new 2014 dodge journey and the front struts make a knocking sound over little bumps. My previous Journey did not do this. I have taken it to the dealer and they find nothing wrong.

Asked by May 22, 2014 at 03:22 PM about the 2014 Dodge Journey Limited AWD

Question type: General

I have a brand new 2014 Dodge Journey.  I previously had 2011 Journey.  My problem is that I only have 300 miles and the front struts make a knocking sound over little ripples in the roadway.  They are noisy and have taken back to the dealer and they find nothing wrong.  I have a 2009 loaner Journey and it is very quite, no knocking at all..  Any one have any suggestions?

5 Answers


Get a second opinion, nothing should be knocking!! Then, when you are confident that the noise truly is an unusual knocking, take it to the dealer,then if unsatisfied with the dealer contact the Company directly.


By second opinion I merely mean to get someone else to verify your feeling that the noise is unusual. Then you will be extra confident that you are right and that will bolster your resolve to not let the dealer hood-wink you.

Thanks for your reply, will do just that...


And you can try another Dodge dealer who knows what they are doing.


Tom - that is possible but if you can't get your dealer to treat you properly then I think he should be reported directly to the Company. Another dealer will be glad to service you but will he report the first dealer to the Company.Bad shops have to be made to become good shops or have their franchise removed if they don't treat the public with respect and professionalism.

1 of 1 people found this helpful.

Your Answer

Add photo

Related Questions

  • Strange little buttons and light 27 answers

    Are these bluetooth oriented in some way? The button cluster is about 1 inch in size, located on the lower left part of my dash. Light is blue. weird

    2014 Dodge Journey American Value Package



  • my power lock does not lock or unlock need to manualy lock and unlock what is wrong with it 1 answer

    2010 Dodge Journey SXT



  • Dodge Journey SE 2010 idle issues 11 answers

    I bought a used 2010 Dodge Journey SE have had it about 5 months, had 75,000 km on it when I bought it and just put little over 6000, coding issues came up lately on dash that resulted in sensor in th...

    2010 Dodge Journey SE


    Maintenance & Repair

  • Noisy transmission 2 answers

    V6 model; When I shift from Drive to Reverse, I hear a loud "clank" from the transmission - and when accelerating slowly, the shift from first to second sounds like a piece of metal hitting another me...

    2010 Dodge Journey SXT


    Maintenance & Repair

  • New battery and started, whats wrong now?? 1 answer

    Car went in to the shop for external repairs which took 33 days. Got car back and car wouldnt start, tried it again and the car worked. Days later it did the same thing. Few days later it wouldnt st...

    2014 Dodge Journey Limited


    Maintenance & Repair


Looking for a Used Journey in your area?

CarGurus has 28,730 nationwide Journey listings starting at $2,995.


Search Dodge Journey Questions

Dodge Journey Experts

#1 TransAm77
Reputation 250
#2 Têrrÿ Pøršñûk
Têrrÿ Pøršñûk
Reputation 230
#3 kandh43462
Reputation 220
View All

Related Models For Sale

Used Dodge Durango
273 Great Deals out of 22,704 listings starting at $1,200
Used Chevrolet Equinox
1,112 Great Deals out of 71,555 listings starting at $1,800
Used Chevrolet Traverse
551 Great Deals out of 51,308 listings starting at $5,500
Used Ford Explorer
946 Great Deals out of 72,518 listings starting at $1,000
Used Ford Escape
1,394 Great Deals out of 93,563 listings starting at $1,250
Used GMC Acadia
484 Great Deals out of 48,117 listings starting at $3,995
Used Dodge Grand Caravan
168 Great Deals out of 28,956 listings starting at $2,080
Used Kia Sorento
486 Great Deals out of 31,478 listings starting at $1,350
Used Jeep Grand Cherokee
1,026 Great Deals out of 74,887 listings starting at $750
Used Ford Edge
701 Great Deals out of 50,637 listings starting at $1,500
Used GMC Terrain
588 Great Deals out of 31,674 listings starting at $4,900
Used Dodge Charger
407 Great Deals out of 28,172 listings starting at $1,988
Used Honda Pilot
379 Great Deals out of 21,194 listings starting at $1,500
Used Chevrolet Tahoe
549 Great Deals out of 29,234 listings starting at $1,699
Used Toyota Highlander
345 Great Deals out of 24,768 listings starting at $2,499

Used Cars For Sale

2015 Dodge Journey Limited AWD For Sale
33 listings starting at $19,587
2014 Dodge Journey Limited AWD For Sale
3 Great Deals out of 116 listings starting at $13,500

Content submitted by Users is not endorsed by CarGurus, does not express the opinions of CarGurus, and should not be considered reviewed, screened, or approved by CarGurus. Please refer to CarGurus Terms of Use.