I have a brand new 2014 dodge journey and the front struts make a knocking sound over little bumps. My previous Journey did not do this. I have taken it to the dealer and they find nothing wrong.

Asked by May 22, 2014 at 03:22 PM about the 2014 Dodge Journey Limited AWD

Question type: General

I have a brand new 2014 Dodge Journey.  I previously had 2011 Journey.  My problem is that I only have 300 miles and the front struts make a knocking sound over little ripples in the roadway.  They are noisy and have taken back to the dealer and they find nothing wrong.  I have a 2009 loaner Journey and it is very quite, no knocking at all..  Any one have any suggestions?

5 Answers

17,695

Get a second opinion, nothing should be knocking!! Then, when you are confident that the noise truly is an unusual knocking, take it to the dealer,then if unsatisfied with the dealer contact the Company directly.

17,695

By second opinion I merely mean to get someone else to verify your feeling that the noise is unusual. Then you will be extra confident that you are right and that will bolster your resolve to not let the dealer hood-wink you.

Thanks for your reply, will do just that...

293,285

And you can try another Dodge dealer who knows what they are doing.

17,695

Tom - that is possible but if you can't get your dealer to treat you properly then I think he should be reported directly to the Company. Another dealer will be glad to service you but will he report the first dealer to the Company.Bad shops have to be made to become good shops or have their franchise removed if they don't treat the public with respect and professionalism.

1 people found this helpful.

Your Answer:

Journey

Looking for a Used Journey in your area?

CarGurus has 29,254 nationwide Journey listings starting at $2,000.

ZIP:

Dodge Journey Experts

  • #1
    Têrrÿ Pøršñûk
    Reputation
    340
  • #2
    TransAm77
    Reputation
    320
  • #2
    Tom Demyan
    Reputation
    320
View All

Related Models For Sale

Used Dodge Durango
299 Great Deals out of 25,758 listings starting at $1,500
Used Chevrolet Equinox
1,039 Great Deals out of 80,421 listings starting at $2,295
Used Chevrolet Traverse
408 Great Deals out of 28,453 listings starting at $3,922
Used Dodge Grand Caravan
203 Great Deals out of 30,570 listings starting at $2,195
Used Ford Explorer
862 Great Deals out of 67,773 listings starting at $800
Used Kia Sorento
388 Great Deals out of 31,629 listings starting at $2,250
Used GMC Acadia
446 Great Deals out of 33,103 listings starting at $1,295
Used Ford Escape
1,022 Great Deals out of 112,116 listings starting at $1,000
Used Jeep Grand Cherokee
978 Great Deals out of 76,795 listings starting at $900
Used Ford Edge
800 Great Deals out of 54,892 listings starting at $2,490
Used GMC Terrain
453 Great Deals out of 29,902 listings starting at $4,900
Used Dodge Charger
278 Great Deals out of 32,118 listings starting at $1,850
Used Honda Pilot
369 Great Deals out of 44,910 listings starting at $1,900
Used Toyota Highlander
389 Great Deals out of 51,668 listings starting at $2,876
Used Nissan Rogue
563 Great Deals out of 77,770 listings starting at $2,000

Used Cars For Sale

2015 Dodge Journey Limited AWD For Sale
36 listings starting at $13,722
2014 Dodge Journey Limited AWD For Sale
43 listings starting at $14,490

Content submitted by Users is not endorsed by CarGurus, does not express the opinions of CarGurus, and should not be considered reviewed, screened, or approved by CarGurus. Please refer to CarGurus Terms of Use.