The engine on our 2013 Toyota Camry "blew" after we had been driving for about 150 miles. After the steam subsided, we lifted the hood and found the radiator cap laying on the surface. Toyota is refusing to honor the warranty even though the car has only 8100 miles on it. They insist that the radiator cap cannot blow off and that someone left it off. This car has not even had an oil change yet. There is no reason anyone would have removed the radiator cap. They say it could not have blown off. Is this real?

Asked by Jan 04, 2014 at 11:17 AM about the 2013 Toyota Camry LE

Question type: Maintenance & Repair

Our new Toyota has only 8100 miles on it.  The engine is ruined and Toyota does not want to honor the warranty.  They say the radiator cap could not have blown off and that someone left it off.  After the steam stopped rolling out of it we opened the hood and found the radiator cap lying loose and just assumed it had blown off when it overheated.  This car has not even had an oil change yet.  It was in for the recall a few days before this happened, but as far as I know they only worked on the inside of the car.  To my knowledge, no one has even been under the hood of this car.  Please help with any information you can.

2 Answers

250,465

Did you hear a pop or explosion before you saw steam? It all comes down to if the dealership wants to honor the warranty. Call the district service manager or Toyota customer serve to complain. If in fact the cap was just left off for some reason or another, all you need to do is add some more coolant and clean the engine bay as long as you didn't continue to drive with an overheated engine.

2 of 2 people found this helpful.
69,275

Be like a detective. Carefully inspect the cap and the filler neck on the radiator. If the cap did in fact blow off both will most likely be damaged. Then do as Tom said. HTH. -Jim

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